Flateli Penthouse Jaume I

Location: 9 Gran Via de Jaume I Atico 1, Girona, es

Star Rating: 8.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Electric bicycle charging station
• Non-smoking rooms
• Air conditioning
• Terrace
• Lift / Elevator
• Non-smoking throughout
• Staff adhere to local safety protocols
• Free wired internet
• Internet access
• Covered parking
• Secured parking
• Garage
• Electric bicycle charging station

Rooms Available

• Apartment

  This spacious apartment comes with 1 living room, 4 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a tea and coffee maker, a dining area as well as city views. The unit has 7 beds.

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Oven
  • Stovetop
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Private apartment in building
  • Toilet paper
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap

Guest Reviews

• Hester (3/5): Niet blij mee - De locatie Dat het oud is en niet onderhouden. 1 kamer had schimmel waardoor de kinderen op matrassen in een ander kamer moesten slapen.
• Santiago (8/5): -
• Andres (5/5): - Ubicación Le falta urgentemente un mantenimiento total
• Melanie (1/5): Looks Great Online, Unsafe and Poorly Maintained in Reality - Great location, comfy, clean and warm. Misleading listing & condition: The photos are clearly from when the property was first put on the rental market and are no longer representative of its current condition. The roof terrace is shown as enormous, but in reality it is extremely small (approximately 2 m²) and only seats four people. The apartment itself is tired and poorly maintained: scuff marks throughout, mould in two bedrooms, filthy sofa, unusable pouffes, decrepit furniture, cupboards full of junk, and a completely smashed and dangerous oven door. The patio doors initially could not be opened due to unclear handle mechanics; after receiving no response from Flateli, I damaged brand-new clothing trying to access the terrace. The spiral staircase to the mezzanine is particularly concerning: poorly fitted, unstable, and accompanied by a small warning sign. This would be especially dangerous for children. Under Spanish tourist accommodation regulations, properties must be maintained in safe condition, with secure fittings and properly serviced installations — this apartment clearly does not meet that standard. Communication issues (timeline): 23 Sept: Requested early check-in – no response 26 Sept: Flateli’s systems were compromised; I received scam WhatsApp messages demanding extra payment 23–25 Nov (days before stay): Still no reply about early check-in; only generic messages 28 Nov (check-in day): No response about early check-in; told we could leave luggage at their office 28 Nov: Reported patio doors not opening – no reply 1 Dec (after departure): Reported a speaker left in the apartment 2–7 Dec: Delayed, unhelpful replies; cleaning team claimed not to find it 11 Dec: Formal complaint raised about mould and safety — only an apology, no corrective action 16 Dec: After repeated follow-ups, Flateli responded defensively rather than addressing the issues Summary: This apartment has potential, but it is let down by misleading advertising, poor maintenance, and safety issues.
• Ramón (5/5): - Ubicación 3 de las habitaciones muy pequeñas. Una con manchas de moho. Faltaban vasos para todos
• Mar (9/5): -
• Angel Sixto (7/5): Buena propiedad PERO mal mantenida - Localización Muy buena propiedad Necesita muchísimo mantenimiento. Está viejo y muchas cosas están rotas. Deben de cerrar una semana y meter a un equipo de mantenimiento que arregle las decenas de cosas que están dañadas en la casa, desde pomos de puertas, tapas de WC, una escalera del ático que es un peligro, cortinas de baño sucias sucias, patas de camas rotas, grifería dañada con plásticos afilados, la nevera fallo la primera noche,.... La lista de lo que estaba roto y nos hemos dado cuenta se la hemos pasado a la propietaria, pero sin comentarios. En resumen, espaciosa, bien situada, pero muy mal mantenida.
• Amandine (9/5): -
• Laure (8/5): Emplacement parfait et appartement confortable - Bonne situation, réactivité de l'équipe, appartement agréable avec une très belle vue.
• Mark (10/5): Ideal for a group - Fantastic location, spacious, well equipped, great views, friendly staff, lovely cafe opposite, It’s a bit well worn, but that suited us.
• Simon (10/5): Exceptional -
• Kenneth (10/5): Exceptional - Flateli penthouse was the perfect location. One annoyance was trying to dispose of the refuse the day we were to leave. It's more the city's policy, don't leave it until the last day to try and dispose of your refuse. Other than that the stay was excellent. 10/10. We'll be back for sure I think.
• Vanessa (7/5): Good -
• Eamonn (4/5): Beautiful city, location of property perfect but property itself was a let down - Location was very central and properly was spacious It wasn’t very clean, lift broke one night and we were on top floor, toaster was faulty causing electrical issue. Taps broken on sink, curtains falling off windows - generally not maintained to a good standard and not clean - very disappointed overall.
• Robert (8/5): Very good - Location is great, close to all the attractions. Roomy apartment with nice balconies with great views. Master bedroom is huge but the other bedrooms are small for couples, especially bedrooms 3&4 where the beds took the width of the room. Living areas are air conditioned but not the bed rooms. The plumbing leaked in the kitchen and hot water was very slow to come through in the upper bedroom on-suite bathroom. Overall the place was a little rundown and in need of a bit of a spruce up.
• Szabolcs-attila (10/5): Exceptional - Very nice apartment, good location, well equipped. Parking. We payd extremly high amount for parking of 2 cars, approx 800 meters from apartment. Owner should make a list with proposals and instructions with free parking and payd parking. Explain to foreigners how park8ng system is working. What are color codes on street parking. Any help would be welcommed. A deal with a parking house for better rates for customers would be even more appreciated.
• Ashani (5/5): Find somewhere better - The location was great and it’s a big space. There’s no ACs in the rooms so it’s really hot at night to sleep or you have to open the windows and then it’s noisy. The worst are the staff managing the property who just don’t reply to messages - I’m still waiting for one from a week ago and I’ve left. The upstairs bathroom sink clogged and we couldn’t get it fixed as no one answered. There also isn’t enough seating in the living area. I wouldn’t stay here again
• Dan (7/5): Good - Good location very close to everything. Plenty of space it is a large apartment It is noisy. If you have windows open be prepared for much noise while trying to sleep.
• Joanne (9/5): Superb -
• Nathan (8/5): Great location, easy check in and check out. - The apartment is in a great location and had enough space for everyone in our group. Almost like being at home. No complaints.
• Barbara (8/5): Great location and fabulous views - We liked the location, the views and size of apartment The downstairs shower was cold with no pressure even after the repair man had been
• Ana (8/5): Very good place to spend some days right in the heart of Girona city. - I traveled to Girona due to business with my work colleagues. We stayed in Flateli and really loved the location, the apartment (in general) and the parking provided. We never met the staff but it was not needed because they were always reachable by e-mail and phone, and always ready to help in case of any doubt or difficulty. The only thing we would stand out negatively were the showers, the water pressure was just too low and in the beginning we were having trouble on understanding why the water in the bathroom on the entry level floor was not heating. Still, the staff was in contact with me via e-mail the whole time and fixed at least the heating problem.
• Iain (8/5): Very good - Great location.
• Patryk (10/5): Highly recommend this place and Girona, we had a blast. - If you fly to Girona this is a perfect place to stay! Walking distance to all the beautiful spots that Girona offers. We were with a group of 7 and it was very specious for all of us. On the top floor there is an ensuite bedroom with a terrace. Air con on both floors. Great view from every balcony/terrace. There are a lot of great restaurants around, and a small coffee shop just in front of the building if you want quick coffee. Small convenience shop just in the next building. Highly recommend this place. Instructions were to pick keys from the lockbox but sadly there were no keys inside. After contacting Flateli we picked up the keys from their office. Could be a problem if the situation would happen after closing hours of the main office in Girona.

Photos