Eliana Premio Hotel Hanoi

Location: 108 Phố Hàng Bông, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Chapel/shrine
• Non-smoking throughout
• Shuttle service (additional charge)
• Grocery deliveries
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Premio Suite with Balcony

  Featuring a private entrance, this air-conditioned suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. The suite offers soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV, as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Superior Double Room

  The double room offers air conditioning, a private entrance, soundproof walls, a mini-bar, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Deluxe Twin Room

  The air-conditioned twin room offers a flat-screen TV, a private entrance, soundproof walls and a mini-bar. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Deluxe Double Room

  The air-conditioned double room provides a flat-screen TV, a private entrance, soundproof walls and a mini-bar. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Junior Suite with Balcony

  Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a bidet. The suite features a flat-screen TV, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Family Suite with Balcony

  The air-conditioned family room provides a flat-screen TV, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Family Junior Suite

  The air-conditioned family room provides a flat-screen TV, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Family Suite

  The family room features air conditioning, a private entrance, soundproof walls, a mini-bar, as well as a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

• Executive Triple Room with Balcony

  The air-conditioned triple room features a flat-screen TV, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Slippers
  • Private entrance
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Linen
  • Outdoor furniture
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector

Guest Reviews

• Hui Chiun (8/5): -
• Hui Chiun (8/5): -
• Andreea (10/5): - We lover our stay at Eliana. The staff is very kind.
• Julia (10/5): -
• Morgane (9/5): - Chambre spacieuse, très agréable. Les lits sont très confortables. La salle de bains est grande et la douche est super! Large choix de petit déjeuner avec un grand buffet tout était très bon. Emplacement en plein centre proche de tous les lieux de visites a pied . Le personnel est très attentionné. Petit bémol sur la fenêtre qui donne sur une cour intérieure donc manque de luminosité, nous étions au 4eme étage sur 8 au total.
• Stefanie (10/5): - Wir haben während unseres Aufenthaltes in Vietnam zweimal ein Zimmer in diesem Hotel gebucht, weil wir schon bei unserem ersten Besuch sehr begeistert waren vom zuvorkommenden und herzlichen Personal. Auch bei unserem zweiten Aufenthalt haben wir uns wieder sehr gut aufgehoben gefühlt. Besonders Sophia und Ivy haben uns sehr unterstützt und waren bei Fragen immer für uns da. Die Zimmer sind gemütlich eingerichtet und sehr sauber. Ausserdem ist das Hotel sehr gut gelegen. Der Hoan Kiem See und der Night Market sind innert 10 Minuten zu Fuss zu erreichen. Ich kann dieses Hotel nur wärmstens weiterempfehlen und würde es auch selber bei einem erneuten Aufenthalt in Hanoi jederzeit wieder buchen.
• Djamila (10/5): Immer wieder gerne - Tolles Preis- Leistungsverhältnis. Super sauber. Tägliches Wasser aus Glasflaschen. Der Service vom Personal eine 12/10. Besonders Linh und Ivy. Das Frühstück war herausragend.
• Claude (10/5): Hôtel très bien situé dans le vieux Hanoi. - Le personnel était très accueillant et serviable. Lilly, Sophia et Ruby à la réception étaient toujours disponibles pour offrir de l’assistance. Les employés du restaurant pour le petit déjeuner étaient efficaces. Bons choix au petit déjeuner.
• Nagappan (10/5): - The staffs were very friendly. Especially Link in the reception took care of us really well. Great stay. Highly recommend.
• Roxane (10/5): - L'hôtel est bien situé, bel hall d'accueil, chambres spacieuses et confortables, petit déjeuner correct.. mais ce qui nous a le plus marqué et qui fait vraiment la différence c'est l'accueil chaleureux du personnel !! Sofia, Ruby, Ivy et Quin sont d'une douceur et d'une gentillesse exceptionnelles ! Elles nous ont accompagnés jusqu'au taxi, se sont assurées que nous ayons le bon chauffeur et nous avaient même préparé des bouteilles d'eau pour notre trajet. Plein de petites attentions qui font chaud au coeur, ce sont elles qui font tout le charme de l'endroit et qui donnent envie d'y revenir 🥰
• Roberto (10/5): Ubicación y personal de excelencia - Ubicación excelente, desayuno muy bueno y atención excelente desde recepción hasta personal de desayuno. Destaco la atención de Quinn, que nos recibió, pero todos son muy amables Todo perfecto
• Charissa (10/5): We had a very amazing stay! 💯 - The hotel is located in the Old Quarter which is accessible to tourist attractions and there’s also many restaurants and shops to choose from. The place itself is clean. They made up our room everyday and refilled the drinking water and restocked teas and coffee. The staff are friendly and always ready to support, especially Linh. She helped organized a tour to the Incense Village for us. Kudos to our private car driver as well for being nice and helpful. The breakfast had variety of food to choose from and it’s always different every single day, plus everything was delicious. I’d definitely recommend staying here. 👍 Everything was great! Nothing to complain.
• RuthsitaR (10/5): - La estancia en el hotel fue excelente, el servicio, la atencion del personal desde que entras es increible. Te ayudan con todo lo que necesitas. Tours, transportes, ubicacion etc. Ruby, Sofia, Quinn chicas excelente que te ayuda mucho. Nothing
• Ma Jonah (10/5): - Hotel's location is excellent. Quinn is really helpful.
• Saha naeimeh (10/5): - Ruby and Link did the best to make the stay comfortable and happy. They planned the tours and took care of the schedule, reminding and supporting during the day tours Nothing to mention
• Tian (10/5): 非常好，服务人员Quinn， Ruby lily态度很好 - 非常好，服务人员Quinn， Ruby lily态度很好 没有
• Jordi (10/5): - El personal. L'hotel es net, comode y molt bona relacio calitat preu. Es la segona vegada que ens allotgem aquí i sens dubte el millor es el personal de lluny. Per a mi, el que mes valor te de l'hotel. Son super amables, agradables i simpatiques. En tot moment intenten ajudar de forma honesta. En aquesta ocasió, la Link i la Ruby, així com la resta de lequip, han estat de gran ajuda! Gracies Res
• Tian (10/5): 非常好，服务人员Quinn， Ruby lily态度很好 - 非常好，服务人员Quinn， Ruby lily态度很好 无
• Jordi (10/5): -
• Deborah (8/5): Lovely staff and great location, room could do with some soft touches. - The staff were so lovely, very welcoming and friendly, they even gave us a couple of bottles of water for our taxi trip to the airport. The location was also great, 6 mins walk to the Hao Lo Prison and one of the train streets and 12 mins walk to the lake. We booked the Premio Suite with Balcony and it was a lovely big room with a balcony and seperate seating area. The shower was hot and powerful. The room was very clean and was cleaned every day. The lighting in the room was harsh - all spot lights with only 1 lamp in the seating area. There were no bedside tables so we had to improvise using a side table and a chair. We were on the 7th floor and the breakfast room was above us on the 8th floor and we could hear chairs being scrapped on the floor in the morning.
• Mikkonen (9/5): -
• Chris (7/5): Good location, good breakfast, good rooms & great staff but the hotel is too noisy. - Great breakfast but the staff like Ruby & Sophia were exceptional, they made our stay. The 3rs night was exceptional noisy with a family & kids running up & down the hotel corridor. They should have been warned twice then thrown out of the hotel as they affected a lot of peoples sleep including ours.
• Julie (10/5): -
• Faranak (10/5): - Amazing receptionist staff. Ruby was fantastic, she did her best to accommodate me and make my stay more pleasurable . She is the kindest person I met . Everyone was great. Thank you ladies . None
• Maria (9/5): Great location, clean spacious rooms and fantastic customer service - The room was clean, comfortable and spacious. The hotel’s location was great and the staff were amazing! Especially Ruby who was kind and super helpful with everything we needed. It’s rare to experience such good customer service. When you initially enter the hotel it doesn’t look that great.
• Hilary (3/5): Budget Hotel I'm - Link, and the other staff were very helpful and eager to help. She organised trips and was always available if we needed anything. This hotel is totally not what the description and reviews state. I do not understand how it got the great reviews it did. It is a budget hotel...nothing more.. We booked a junior suite with balcony. The balcony was a great size and the room was also large, but it definitely was not a suit. The air-conditioning was very dusty and probably needed cleaning and a filter change. There are no bedside lamps, switches or sockets beside the bed. The bathroom needed a good scrubbing and th shower needs major attention....mould, dirty/old caulking and generally grubby and outdated. The breakfast was very minimal, served in a old, outdated, grubby room.
• Robert (6/5): Great staff, but over priced and outdated. - The staff were very helpful. The location was good. The interior of the hotel and the room were very old, but functional. The shower and bathroom we very old and needed replacing. There were chips in the tiles and mould around the edges of some areas. Overall i think it was over priced for the quality of the facilities.
• Geert (10/5): - Very friendly and helpfull staff!
• Jonathan (10/5): A warm, welcoming stay with exceptional service, fresh breakfast, and a perfect location - We had such a wonderful stay at this hotel in Hanoi and would absolutely come back. From the moment we arrived, the staff made us feel genuinely welcomed—they were incredibly kind, attentive, and went out of their way to make our stay special. We really appreciated the thoughtful touches, like the welcome treat and tea during check-in. The team—especially Ivy and Lily—was also fantastic with recommendations, giving us great suggestions for local restaurants that ended up being some of our favorite meals of the trip. Their hospitality truly stood out. Breakfast each morning was a highlight—fresh, delicious, and with a wide variety of options. Breakfast was on the top floor so you had a view of the city as you were eating. Our room was another big plus: quiet, clean, and spacious, offering a comfortable place to unwind after busy days exploring the city. And the location couldn’t have been better. Being within walking distance of everything in the Old Quarter made it incredibly convenient to explore Hanoi without needing transportation. Overall, this hotel exceeded our expectations in every way. Highly recommend to anyone visiting Hanoi—you’ll be in great hands here.
• Lee Hye-ri (3/5): -
• Gilad (10/5): Best hotel in Hanoi. - The crew was amazing and so friendly and helpful, everyone speaks fluent English, always so welcoming, great location as well, best hotel in Hanoi by far. We will come back for sure. I don't have anything bad to say about this place.
• Stefanie (10/5): - Die Unterkunft ist super gelegen und die Zimmer sind sehr sauber und gut eingerichtet. Das Hotelpersonal ist sehr herzlich, hilfsbereit und zuvorkommend. Sophia, Tom, Link, Lilly und das weitere Personal haben uns immer mit einem Lächeln begrüsst und verabschiedet und standen uns bei Fragen immer zur Verfügung. Ich kann dieses Hotel nur wärmstens weiterempfehlen und würde jederzeit wieder ein Zimmer dort buchen.
• Benjamin (10/5): Clean, great staff, comfortable, would 100% recommend. - The staff is fantastic. Lilly in particular was so caring and helped organize everything. She offered so many options for things to do but never pressured anything.
• MIKU (10/5): -
• Sene (10/5): - Amazing staff and great location
• Baytion (10/5): Comfortable, easy, worth it - It’s my second time staying in this hotel. The staff are friendly, hospitable and very easy to communicate with. I was able to book our transportation to and from the airport, as well as tours, easily with their help. Our room was clean, very comfortable and was a pleasure to come back to after a long day of exploring. The hotel itself is in a prime location within the Old Quarter, with it being walking distance from major sites like Ho Hoan Kiem and Hanoi Train St. I’d like to highlight Quinn for assisting us throughout our stay and assuring that we had everything we needed. We’d definitely recommend this hotel to our friends who are interested in visiting Hanoi.
• Elayna (10/5): We had an amazing experience staying here! The customer service was fantastic (especially from Sofia and Mia)! The hotel - Amazing location! Nothing
• Long (1/5): - Không được hoàn tiền
• YANQIANG (10/5): - I stayed in Eliana Premio Hotel for 1 night, hotel is so good and convenient. Staff are so friendly and helpful, especially Sofia and Mia at front desk
• Kathrin (9/5): Gutes kleines Hotel mitten in der Altstadt - Tolles Personal. Sehr gute Kommunikation. Leckeres Frühstück. Gutes Preis-/Leistungsverhältnis. Lage mitten in Old Town.
• Fiona (8/5): -
• Garth (10/5): -
• Xavier (10/5): - La Lily i la Ivy han estat molt atentes amb tot el que li hem demanat, gràcies! Ha estat una estada fantàstica.
• Manta (10/5): - Ruby was an amazing receptionist. She made our experience very easy. The hotel is in a very good locations. Totally recommend it.
• Guest (10/5): -
• GORSKI (9/5): -
• chung yi (10/5): 位置便利的舒適飯店 - 第二次入住，櫃檯IVY及SOPHIA的接待，令人滿意！ 無
• Linette (10/5): -
• Virginie (10/5): - Super emplacement, personnel très agréable surtout sofia qui nous a arrangé tout notre séjour chez eux
• Arthur (10/5): Très bonne adresse à Hanoï - Super hotel, très bien situé. Personnel aux petits soins avec les voyageurs. Mention spéciale pour Sofia qui s'est bien occupée de notre groupe. Rien à dire
• Celina (10/5): Einfach wundervoll! Danke! - Die Lage ist wirklich perfekt, man kann vieles zu Fuß erreichen und trotzdem sind die Zimmer ruhig. Alles war sehr sauber und das Frühstück war super. Besonders toll war aber das Personal, die uns sicher noch lange in Erinnerung bleiben werden.
• Nicola (10/5): Perfect - Absolutely amazing! We couldn’t recommend this hotel enough, it is exactly as described and the location is perfect. But it was the staff who made our stay amazing. Ruby, Sophie, Ivy and Link went above and beyond to make us feel welcome and to help in any way they can. The atmosphere in reception was so friendly and welcoming, that it couldn’t help put a smile on your face. We booked tours and airport transportation with the hotel which made our experience even more perfect. Great value for money, could not recommend enough! Thank you to the lovely hotel and staff for a wonderful stay! We hope to stay again soon!
• Guest (10/5): -
• Molly (10/5): Best stay with the best people in the best location 😍 - Everyone about this property is amazing! It has everything we need! The rooms are sooo beautiful and spacious and clean! The property is soo beautiful to look at! The hotel itself is located in such an amazing spot! So close to everything! So many food options around and very close to train street ☺️☺️ The people working here are the most sweetest Vietnamese people you will ever meet! They honestly welcome into the hotel like family and as if they have known you for a long time! Always cared for us and made sure our stay was super comfortable and amazing! Last time we stayed we were supported by Sophie and Ruby and they were honestly amazing with my sister and I! We love them soo much! Always making our day happier and more joyful 🥺🥺sooo professional but soo sweet and funny! But to be honest everyone that works here is just so beautiful! We are coming back because we love staying here here so much Absolutely nothing! We had everything we needed!
• christine (10/5): Fabulous 12/10 - Rooms fantastic clean . Comfortable beds . Have mini bar at great prices . Kettle and hairdryer provided. Breakfast fabulous. Egg dishes cooked freshly. So much choice. Staff amazing greet you like an old friend they haven't seen for years every time you return to hotel. Booked all are forward travel and still booking travel for us even though we in Cat Ba no other hotel has ever done that for us in Vietnam . A special shout out to Ruby, Sophia and link who are so kind and full of useful information. Nothing
• Thanh Tien (10/5): - Good hotel. Quinn was friendly and helpful. Breakfast was delicious Mo
• Кристина (10/5): - Большое спасибо сотрудникам отеля. Помогли забронировать тур в бухту Ха Лонг. Круиз был прекрасный! Отель прям в центре! Хороший завтрак. Нужно сменить смеситель и постирать шторы. А так все отлично
• Molly (10/5): A home away from home! Beautiful stay with people that are like family 🥰 - The property is soo clean and comfortable and has everything we need! Very spacious and beautiful. Very close to everything in the old quarter! The people at reception make our day everyday. They are the best thing about this hotel! Sooo incredibly friendly and beautiful! Special mention to Ruby and Sophia, who helped make our stay extra special! Made us laugh soo much and were like our best friends. Extra shoutout to the people in the kitchen, who were always sooo happy and always made us laugh with there dance moves!! Food from the kitchen was amazing 🥰🥰🥰 Nothing! We loved everything
• Wannatee (10/5): Good hospitality ,nice stay , really kind staff especially Ms.Sofia -
• Ileana (10/5): - The room was very spacious and the staff was amazing!
• Bojan Sabotin (10/5): - Osebje in. Lokacija
• Lilias (10/5): - The staff was amazing! Link especially was helpful with getting taxis, bags, and such. The facilities and location are also great.
• Sherlene Anne (10/5): Very excellent will definitely go back! - They were incredibly welcoming, and the breakfast was excellent. The hotel was spotless, making our stay even more enjoyable. We’ll definitely be coming back. They also took care of arranging our van transfers and organized wonderful tours to Ninh Binh and the Incense Village, which made the whole experience seamless. Thank you Ruby for arranging our stay here. Also to Linh who is very welcoming and speaks good english. Nothing at all
• Sally (10/5): Great hotel, lovely size rooms, lovely staff - Everything was lovely, the rooms were not sound proofed but they were spread apart so not really a problem. The staff were amazing especially Sofia who made sure we were well looked after . All good
• jaisnee (10/5): Great service and good location - Great location and excellent service. The team, especially at reception, were incredibly welcoming and always ready to help. They made sure we had a great stay from start to finish. Special thanks to Ruby and Ling for organizing my activities and for the thoughtful small gestures—it was very much appreciated. A truly stress-free experience. You just let them know what you need, and they take care of everything. Highly recommended!
• Dawid (10/5): Perfect - Great location. Great food and excellent service with Linh in reception 😃😁 Everything was good 👍
• Elô (10/5): Best choice! Excelente place and location! - We traveled by ourself. The staff of Eliana Hotel make easy our travel with services as private cars, tips of places, laundry , etc. The staff team very helpful and always smile and easy to communicate. We used a room with balcony, beautiful decoration and view, clean and good space. Breakfast is very good with variety of foods. Location is perfect, the best location, near to many attractions and we could walk to every place. We would say thank you for all staff team, specially to Sophia and Ruby that was very close and makes the difference in the customer service and in our travel!
• David (10/5): - Very friendly and helpful,especially Link staff
• Emmanuel (10/5): -
• Justin (10/5): - Very friendly and hospital staff. Convenient location. No negatives! Nothing.
• Chloé (9/5): Je recommande cet hôtel pour un super séjour à Hanoï - Le personnel de l’hôtel est incroyable, c’est très réconfortant après une journée de visite, Emplacement proche de la rue du train et très bien situé dans le Old quarter Nous avions une chambre avec balcon et le bruit de la rue nous a pas du tout dérangé Le petit déjeuné frais et varié Service de blanchisserie très efficace Chambre avec literie confortable et climatisée opérationnelle Salle de bain un peu défraîchie
• Oukil (10/5): - L’emplacement est super et le personnel est au petit soin. Je recommande et j’y retournerai si je suis de passage à Hanoi
• CHENG FENG (10/5): -
• nir (10/5): - הכל...ו quinn
• Yutika (8/5): A clean comfortable stay in Hanoi. - Eliana provided a great, clean room with excellent beds, pillows, towels and features. The breakfast was excellent and the staff were really friendly and helpful with booking things for us. We didn't have any external facing windows in our room. We didn't really spend any time in our room during the day because we were so busy in Hanoi so it was ok.
• Irina (10/5): Perfect stay! - Amazing hotel and perfect location. Very close to the lake, 5 min to the train street and money exchange street. Hotel is new, rooms are clean, beautiful and very quiet (we were staying in the deluxe rooms with inner windows). Breakfast is delicious, a lot of options at the buffet. Girls working at the reception are super customer oriented, especially Ruby who helped us with all the tour arrangements.
• Meg (8/5): -
• Beverley (7/5): Great value for money for comfy beds and very informative and friendly staff but give the breakfast a skip - Location,staff and value for money Breakfast
• Héléna (10/5): - On a adoré l’hôtel pour tout et particulièrement le personnel qui a été absolument adorable et à nos petits soins . Je pense particulièrement à Ivy et Link qui ont tout fait pour répondre à nos attentes au mieux . On conseille cet établissement milles fois ✨✨
• Nazrin (10/5): Geweldig! - Ik heb Eliana Premio Hotel gekozen vanwege de geweldige reviews, en het heeft die verwachtingen helemaal waargemaakt! Dit is mijn eerste soloreis en mijn eerste keer in Vietnam, en het personeel liet me me vanaf het moment van aankomst ontzettend welkom en op mijn gemak voelen. Ze zijn enorm behulpzaam en geven geweldige tips voor alles wat je nodig hebt. Het ontbijt is heerlijk—vooral de zelfgemaakte pho, die ik echt kan aanraden! De locatie is uitstekend, alles ligt op loopafstand, wat het verkennen heel makkelijk maakte. Ik verbleef in een deluxe kamer, die ik zeker zou aanraden als je een raam wilt. De kamer was comfortabel en mooi ingericht. Een speciale dank aan Link, Quin en Ivy voor alles! Ik ga jullie missen en hoop jullie weer te zien tijdens een volgende reis naar Vietnam. Dank je wel! 😊 -
• Chay hiang (9/5): A very comfortable and good stay at the Eliana Premio Hotel - The staff at the front office area are lovely and so pleasant. It is always so nice to be walking back to the hotel and meeting these young cheerful and smiling staff. Their customer service attitude is excellent. Both Ivy and Ruby are very helpful in giving us information; not only do they answer our questions concisely but they are very eager to share additional dining and touring tips too. We appreciate their posiitve attitude and professionalism. The rooms are clean and well designed for functionality. We love the smart TV programs and are able to tune in to Netflix, Youtube etc. The moulds on the grooves of the beautiful green tiles in the shower area is pretty scary. Hopefully the hotel do something to tackle this issue. The breakfast dining area is a little dusty and can be spruced up a little.
• ALAIN (10/5): Très bon séjour - Personnel accueillant, aux petits soins et toujours à l'écoute et particulièrement Ruby qui nous beaucoup aidés dans l'organisation de nos différents déplacements lors de ce voyage. Je la remercie vivement car elle a passé beaucoup de temps sur whatsapp pour répondre rapidement et précisément à nos nombreuses questions. Je remercie également tout le personnel. Excellent petit déjeuner. Rien
• Marilyn (10/5): Super séjour à Hanoi - Le service client, l’attention portée par le personnel et notamment Link et l’équipe de réception. C’est l’hôtel qui nous a donné le plus d’informations sur les environs sans même que nous ayons à demander quoi que ce soit. Super emplacement, dans le vieux quartier et à proximité de tout. Bon petit déjeuner.
• ALAIN (10/5): Très satisfait. - Tout était très bien, personnel aux petits soins, particulièrement, Link, qui nous a apporté une aide très efficace dans nos déplacements et qui s'est toujours préoccupée de notre bien-être. Merci à tout le personnel de l'hôtel. Par ailleurs, je recommande cet hôtel pour sa situation, son personnel très attentif, son ambiance chaleureuse et son excellent petit déjeuner. Rien
• Shu-Ching (10/5): - Room is excellent, giving a piece of quietness in the busy center. Very friendly and helpful staff! Thank you Linh and Mia!
• Lenniel (8/5): -
• Frankie (10/5): Fantastic value - Clean comfortable room, fantastic location, most friendly and useful staff (special mention for Quen), best hotel breakfast I ever had in Vietnam.
• Jacqueline (10/5): Perfekte Lage mit herausragendem Service - Von der Begrüßung bis zum Abschied wurden wir vom Hotelpersonal unglaublich herzlich umsorgt. Bei jeden Fragen oder Anfragen stand das Personal direkt zur Verfügung, auch über WhatsApp. So haben wir auch gerne die Möglichkeit genutzt um mit dem Hotel Team weitere Ausflüge oder einen Spa Besuch zu planen. Ruby und die anderen Kollegen hatten uns bei einer Halong Kreuzfahrt beraten (bereits vor unserer Anreise) und alles für uns Organisiert. Sie haben eine tolle Empfehlung herausgesucht und sich um Transfer und alles weitere gekümmert. Auch während dieser Kreuzfahrt waren sie per WhatsApp dauerhaft für uns erreichbar bei Fragen. Wir haben uns dadurch sehr wohl gefühlt. Die Lage des Hotels ist außerdem perfekt. Es waren ca. 5-10 min bis zum Ho Hoan Kiem See und 5 min bis zur Train Street. Kleine Supermärkte waren direkt in der Umgebung. Wir hatten außerdem eine sehr spontane Massage im Spa, die wirklich toll war und preislich absolut fair. Die Zimmer sind wie auf den Bildern abgebildet, nicht mehr und nicht weniger. Insgesamt hat uns die Lage sowie die Gastfreundlichkeit und der herausragender Service überzeugt!
• Laura (10/5): - La estancia fue muy agradable. Desde el primer momento el staff fue super atento y agradable. Especial mención a Link, que fue muy atenta con nosotras. La habitación muy limpia y agradable. Sin duda, si volvemos a Hanoi nos alojaremos de nuevo aquí.
• Noémi (10/5): - Everything was Perfect : the bed is comfortable, the breakfast is delicious and the team is Lovely!!! A spécial thanks for Lilly.
• Lenniel (9/5): -
• Helena (7/5): Nice just for sleep - The location was great, right inside Hanoi’s Old Quarter. The room had a nice space. The room was comfortable but very basic. Additionally, there were several mosquitos inside the room - the reception told us that was due to the weather change, but even with the room all day closed, we still got several new ones inside the room at the end of the day. Lastly, the breakfast was quite disappointing. They told us that the breakfast lasts until 10am, and one day at 9am we didn’t even had fresh bread and they told us that it was already over. Overall, it is enough if you don’t want to stay a lot of time inside the room/hotel.
• Ella Louise (9/5): Great location, value for money facilities and wonderful staff - Convenient location close to shops, restaurants and tourist attractions. The staff were all very friendly, attentive and accommodating.
• Thu Anh (8/5): - Really enjoyed my stay here. The staff were helpful. The location made it easy to explore everything nearby. Highly recommend!”
• MARCO (10/5): Perfect site in the old quarter - Perfect position in the old quartier. Staff Is extremely ready and prepared to help in any of your needs. Linh, that Is taking care of the logistica aspects, organizer for us several things without any mistake, and with food quotations. All was fine.
• YU-TZU (10/5): - 飯店位置在老城市中心，離教堂很近。最令人印象深刻的是員工非常親切，因為要搭臥鋪火車去沙壩，特別讓我們在退房後借用他們的浴室洗澡、幫忙叫車、甚至在我們臥鋪巴士不小心被取消後，熱心的幫忙找巴士回河內。給了我們很多幫忙，每個員工都很親切，WhatsApp 回覆速度快，推薦～～～
• Thu Anh (9/5): - Great stay! The room was clean, staff were friendly, and the location was perfect. Would definitely come back✨
• Wayne (10/5): .. Excellent ........ - Excellent location, great value for money, reception staff were amazing, friendly and extremely helpful , the beds were so comfortable the best we have had on our stay in Vietnam, I highly recommend this hotel and will use it again.
• 文慈 (10/5): - 早餐好吃，尤其是牛肉河粉，服務人員Sofia 服務良好，態度和藹，下次還會入住
• Paul (9/5): Highly recommended. - Very well situated to explore the old town, 10 min walk to the lake, train street etc. Also lots of resaurants and bars nearby. The staff were amazing, very friendly, competent and always willing to help..... big thanks to Ruby and the team 👍🏻😁. The hotel was always clean and the beds very comfortable, the breakfast buffet was also very good with a wide range to choose from. If we ever go to Hanoi again we will stay here, All in all a big reccomendation to anybody looking for a good, affordable hotel in Hanoi 🙂.

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