Serenity garden Parkmore

Location: 146 Seventh Street, Johannesburg, za

Star Rating: 7.8 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Family rooms
• BBQ facilities
• Private check-in/check-out
• Shared kitchen
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Delivered food - securely covered
• Security alarm
• Television in common areas
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby

Rooms Available

• Deluxe King Room

  This double room's standout feature is the pool with a view. The spacious double room offers a wardrobe, an electric kettle, as well as a private bathroom boasting a bath and a shower. This double room has a sofa, a carpeted floor, a flat-screen TV and a patio. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Fireplace
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Body soap
  • Single-room air conditioning for guest accommodation

• Standard Family Room

  The family room features a wardrobe, an electric kettle, as well as a private bathroom boasting a shower. This family room provides a carpeted floor and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Body soap

• Superior Double Room

  The spacious double room provides a wardrobe, an electric kettle, as well as a private bathroom featuring a shower. This double room offers a carpeted floor and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Body soap

• Superior Single Room

  A seating area with a TV, a desk and a private bathroom are available in this single room. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Desk
  • Seating Area
  • Private bathroom

• Double Room

  The double room offers a wardrobe and an electric kettle, as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Shared toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Sofa bed
  • Body soap
  • Fire extinguisher
  • Single-room air conditioning for guest accommodation

• Single Room

  The single room offers a wardrobe and an electric kettle, as well as a private bathroom boasting a shower. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Sofa bed
  • Body soap
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Phiri (10/5): -
• Katleho (10/5): - The staff were really friendly and helpful.
• MANKGE (8/5): -
• Ladner k (10/5): - Everything Nothing
• Edmilon (4/5): -
• Ladner k (10/5): - The staff was very friendly and professional
• Ladner k (10/5): -
• Ingrid Caroline (10/5): -
• Judgie (4/5): - Place is tranquil Kitchen too far from my room, and whole place needs a revamp
• Ladner k (10/5): -
• Xolani (5/5): -
• Pudget (10/5): - I loved it the staff was so kind and lovely l enjoyed definitely l.wl.come.again
• Angel (7/5): - Everything Everything
• Eduardo (6/5): Good value for money if your on a budget, very central to Sandton and safe - The property itself is safe, has a nice garden and multiple pools good seating areas, easy access in and out of property, good location and central, staff and security very friendly and helpful. The room did need some maintenance and cleaning, like spider webs in the corners of the bathroom, the carpets were very dirty, the pillow is not the most comfortable, and you can hear people walking around to much and talking outside of the room, the doors don’t close smoothly so it’s loud each time when somebody opens and closes the door, just minor things that can be improved on and a few maintenance updates will take this place along way
• Asanda (10/5): -
• Maria (6/5): I was not happy with the size of the room. No fridge in rooms. - Friendly staff Very small rooms and bed
• Kai (8/5): -
• Benjamin Simbarashe (10/5): - Everything mostly service from the security guard at the gate i came around 2pm he was amazing I was happy with the welcome I will definately come back. Nothing
• Jordan (8/5): The host was extremely kind and helpful especially when we had a a water issue - The peace and quiet That we had an issue with the geyser
• Katlego (7/5): -
• mwawa (1/5): Horrible - Secure place and at the center of sandton Poor customer service, cold water in winter, snails in the room
• Nedididi (6/5): -
• Ladner k (8/5): It was good - Convenient location Very quiet Close to the mall
• Hoorzook (6/5): It was a nice place to stay for the night with friendly staff - The location is nice, almost in a closed-off neighbourhood. The staff were really friendly and even helped take my bags to the room. Small kettle and complimentary things. Bed was big and comfy. The shower could've been cleaner. The floors looked like they needed a sweep and mop.
• Boipelo (8/5): - The size of the room and bathroom The yard needs to be taken care of and a bit more friendly staff
• Freddah (10/5): - Service was good and they were so welcoming Communication
• Bandisa (5/5): -
• speelman (4/5): -
• Saima Napewa (7/5): -
• Buhle (1/5): -
• Paul (9/5): - Die Lage war sehr sicher und das personal sehr hilfsbereit.
• tumi (5/5): The staff was very helpful. We did get our money's worth - I liked the location of the guesthouse. The sheets had stains. Probably because they could not get them out
• Bongiwe (7/5): - Location and cleanliness Gate access and no fridges in rooms
• Actwell Londani (10/5): -
• Ashna (10/5): Value for money - Staff were friendly. The rooms had everything that we needed. The rooms were clean and tidy.
• Dario (9/5): -
• Chato (10/5): - A organização e a beleza do local A hora do fecho 22h
• Benjamin (9/5): -
• Reatile (10/5): -
• Majozi (10/5): -
• Barry Tredway (8/5): -
• Lilly Luna (9/5): Gute Preis Leistung - Bereits zum dritten Mal hier. Die Mitarbeiter sind sehr nett und verständnisvoll. Wir hatten laute Nachbarn und bevor wir überhaupt etwas gesagt hatten, wurde sich bereits darum gekümmert. Wenn man möchte kann man jeden Tag einen Zimmerservice haben. In einer Gated Community aufgeteilt in 3 kleinen Häusern mit mehreren Zimmern und pro Haus ein Pool. Immer eine Parkmöglichkeit direkt auf dem Gelände. Nahe an der Benmore Mall. Im Badezimmer war offensichtlich Schimmel an der wand und Decke über der Dusche.
• Kirsten (8/5): -
• Nokwanda (8/5): Improve on maintenance and cleanliness, otherwise good value for money - Location was good close to mall and was very secure The bathroom sink tap was licking and shower drainage system wasn’t working properly Also the carpet was stained and the room musty
• Thomas (10/5): - It was clean and the staff are so friendly i enjoyed my stay especialy the security guards👌👌👌👍
• Khubone (6/5): -
• Zethu (6/5): -
• Priscilla (6/5): My stay was good but it didn't meet my requirements - I love inside the room The cleanliness of bathroom Comfort of bathroom Noise of other guest Bathroom tub was not working 1 toilet paper per day No refill of tea things Outside is not clean
• Dario (7/5): -
• Kingsley (10/5): -
• Kingsley (10/5): -
• Anold Kupiwanashe (5/5): - We stayed at this place from 31 January to 12 February, and overall our experience was fair, but there were several issues that affected our comfort during our stay. When we first arrived, the bathroom sink in our room was blocked, which was inconvenient. One of the housekeeping staff members was also not very professional. Instead of introducing herself as the housekeeper, she repeatedly asked if we needed anything, even though we had clearly stated at check-in that we required daily housekeeping services. Unfortunately, the cleaning itself was also not done properly. There was often an unpleasant smell in the room after she mopped, which we suspect came from the mop she was using. The bathroom was also not cleaned thoroughly — only the toilet seat seemed to be wiped, while the rest of the bathroom was left untouched. Because we were booking day-by-day, we were able to move to another room, which initially seemed like a better option. However, after moving, we woke up with small red, very itchy bites on our bodies. We were quite alarmed and wanted to report this to reception, only to be informed that pest control was already scheduled to come that morning. This made us concerned that the bites could have been from bed bugs, which was honestly quite frightening during a long stay. The second room also had very large pillows that were uncomfortable for sleeping. When I asked if it was possible to get smaller pillows, I was simply told “no,” which was disappointing from a customer service perspective. The self-catering facilities also need improvement. The kitchen did not have enough pots for cooking, there were no spoons at all, and the fridge was very small. Because of this, we were limited in how much food we could store, which is not ideal for guests staying for an extended period.
• Anold Kupiwanashe (5/5): - We stayed at this place from 31 January to 12 February, and overall our experience was fair, but there were several issues that affected our comfort during our stay. When we first arrived, the bathroom sink in our room was blocked, which was inconvenient. One of the housekeeping staff members was also not very professional. Instead of introducing herself as the housekeeper, she repeatedly asked if we needed anything, even though we had clearly stated at check-in that we required daily housekeeping services. Unfortunately, the cleaning itself was also not done properly. There was often an unpleasant smell in the room after she mopped, which we suspect came from the mop she was using. The bathroom was also not cleaned thoroughly — only the toilet seat seemed to be wiped, while the rest of the bathroom was left untouched. Because we were booking day-by-day, we were able to move to another room, which initially seemed like a better option. However, after moving, we woke up with small red, very itchy bites on our bodies. We were quite alarmed and wanted to report this to reception, only to be informed that pest control was already scheduled to come that morning. This made us concerned that the bites could have been from bed bugs, which was honestly quite frightening during a long stay. The second room also had very large pillows that were uncomfortable for sleeping. When I asked if it was possible to get smaller pillows, I was simply told “no,” which was disappointing from a customer service perspective. The self-catering facilities also need improvement. The kitchen did not have enough pots for cooking, there were no spoons at all, and the fridge was very small. Because of this, we were limited in how much food we could store, which is not ideal for guests staying for an extended period. While some aspects of the stay were acceptable, there is a clear need for improvements in maintenance, housekeeping professionalism, customer service, pest control reassurance, and kitchen equipment to make the experience more comfortable for guests, especially those staying for longer periods
• Per Anders (5/5): - They didn´t serve any breakfast, despite so was told when I booked The outdoor pools was dirty, the garden was to badly clean
• Yvonne (7/5): - The bedding was clean. N/A
• Kgomo (4/5): It was a fair stay - Bathroom and the Bed Dirty pool Floor mats Privacy
• Kholofelo (8/5): Beautiful place, accommodating staff - The people were friendly and helpful Despite organising a late checkout, a member of staff woke me up and asked me to leave.
• Thabile (2/5): - Nothing.. The room was small didn't have air conditioning, they don't have kitchen, no microwave. The room has dirt carpet on the floor. The bed was not properly cleaned it had a dust..so disappointed.
• Ofentse (3/5): -
• Akasha (4/5): Poor - Shower. No Utensils. Dirty Linen. No Refrigerator in room. Not enough glasses & cups. No toiletries.
• Salphina (7/5): -
• Catherine (2/5): What I saw on the picture vs what I saw is completely different. - They did not change linen for 5 days, water was cold. Staff was noisy early in the morning. Internet was very ba
• Abdul Wahab (8/5): I would like to stay at this hotel whenever I'm in Johannesburg. - I liked both the receptionist, they're good and the other staff. No heater in the room, too much cold. They should include a food delivery service for the hotel, that will add additional comfort to guests.
• Samuel (9/5): -
• Nkosephayo (7/5): -
• Luis Claudio (7/5): -
• Cebisa (8/5): A good stay, great location and safe -
• Mudau (3/5): Terrible stay - Nothing The place is old. Rugs are smelly. Water is dirty Definitely not value for money
• Martha (9/5): -
• Nielslb (8/5): - Staff was very helpful and service minded!! Site has most of the necessary amenities for a great stay.
• Blessings (9/5): -
• Khanyisile (10/5): -
• Salma (10/5): -
• Botlhale Mamabolo (9/5): -
• Lebogang (3/5): - The room was very nicely structured with enough space. The price I got when booking with a call and booking with booking.com was not the same. The place outside was dirty even the swimming pools were dirty. The water only gets hot for 10 minutes after that you only get cold water. M very disappointed, they selling us a dream in their pictures.
• Gabed (3/5): Im disappointed at the property owners there is no shelter for cars from rain and birds poop no air- - Close to Sandton Convention Not enough shelter for rain ,they no umbrellas the bottom stairs have no rail guards and very slippery when wet so its health hazard ,there are no aircons to control room temperature
• Charles Bishop (10/5): -
• Mishumo (1/5): -
• Khanye (9/5): -
• justees (5/5): - The staff on duty was hospitable Room uncomfortable, no wardrobe and small
• JUSTICE KUUPO-IREKUM (6/5): Generally good - The neatness and spacing in rooms The Wi-Fi was down from the second day of my stay until I left
• eubert (10/5): -
• Nomaya Filicia (5/5): -
• Francisco (8/5): -
• Trust (10/5): - Everything Nothing
• Crispus (7/5): -
• IVY (1/5): - The set up and furniture The blockage of the drainage It would have been better if they added a mirror in the room not only in the bathroom
• Ngonidzashe (10/5): -
• Marvin (9/5): - Always a great stay!
• Wiseman (8/5): - Beautiful Gardens WiFi is basically non existent
• Ramonetha (5/5): -
• Zanele Stanley (10/5): - I liked the atmosphere,the quietness wow it was worth staying more days There's absolutely nothing to dislike in this place
• Masego (10/5): -
• privilege (9/5): -
• Moratwa (10/5): -
• Busisiwe (10/5): -
• Busisiwe (10/5): -
• Melissa kudzai (10/5): My stay was fabulous. I would love to stay there in the future. - Everything was in place. The people working there made everything easier. And they were easy to approach.
• Kaswa (7/5): - Good location Stains on bedding
• Ashraf Dhoda (9/5): Good value - Comfortable and good value for money. Little hard to find the place.

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