シャトレ西大井

Location: 東京都品川区西大井6-7-17, Tokyo, jp

Star Rating: 7.2 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Non-smoking throughout
• Staff adhere to local safety protocols
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Smoke alarms
• Key access
• Free wired internet
• Internet access

Rooms Available

• Two-Bedroom Apartment

  This apartment is consisted of of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The apartment offers air conditioning, a washing machine, a seating area along with a dining area. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Stovetop
  • Cleaning products
  • Linen
  • Dining table
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Two-Bedroom Apartment

  The air-conditioned apartment has 2 bedrooms and 1 bathroom with a bath and a shower. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The apartment features a washing machine, a dining area, an electric kettle along with heating. The unit has 3 beds and 1 futon.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Stovetop
  • Cleaning products
  • Linen
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Two-Bedroom Apartment

  This apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The apartment comes with air conditioning, a washing machine, a dining area as well as an electric kettle. The unit offers 2 beds and 1 futon.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Stovetop
  • Cleaning products
  • Linen
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Two-Bedroom Apartment

  This apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a bath and free toiletries. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. The apartment offers air conditioning, a washing machine, a dining area along with an electric kettle. The unit has 2 beds and 1 futon.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Stovetop
  • Cleaning products
  • Linen
  • Dining table
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Camila (8/5): -
• Aggarwal (6/5): - Flat size was good. 2 rooms, common area was really big space for Japan travels. Lift was not available. The entrance smart lock was broken. But in working condition. Property was old with outdated fittings. But, still in working conditions.
• Elise (1/5): This was the worst experience in all my travels across 53 countries. - Very close from the station Please read the older reviews — do not make the same mistake I did. I also doubt the legitimacy of the positive reviews for this property. I only read the first few before booking, and now that I’ve gone back and looked deeper, the pattern is obvious — the good reviews are front‑loaded, while the detailed negative ones are buried. The problems at this property go back to 2024, and the same issues are still happening. We experienced physical symptoms from the black mold /dust & trash under bed and had to move out immediately. Remember that Booking.com does not earn money from you; they earn revenue from the properties they list. When something goes wrong, they are not on your side.
• Andreia (8/5): -
• Nachiket (10/5): -
• MASASHI (10/5): -
• Jonathan (4/5): 普通 - 場所
• Henrik (10/5): -
• anna (9/5): -
• Chun Ti (10/5): 雖然這裡不提供寄放行李，但是西大井車站出來就有置物櫃，所以如果是清晨來到日本的旅客可以直接到西大井放完行李，然後到位於旁邊的24小時麥當勞休息一下再開始旅行 - 距離車站很近，而且周圍有不少商店，包含24小時營業的超市以及一般連鎖超商及餐飲店 沒有
• семенов (8/5): -
• Tan (7/5): no lift need to carry big luggage's to 3rd floor, that very tired. - noting i like shower tape very difficult to used
• Troy (9/5): -
• Шукурова (8/5): -
• Linchieh (9/5): -
• Katriani (8/5): A pleasant stay in a great, convenient location. - I absolutely love this location. It's so convenient, with the train station, convenience stores, and plenty of restaurants all just a short walk away. I didn’t really like the bed, it creaks every time you move, which can be quite distracting, and the pillows were too thin for comfort. That said, I still managed to sleep, probably because I was so tired after a long day. Improving the bed and pillows would definitely make the stay much better.
• Connor (6/5): Overall the stay was pretty nice, there were pros and cons though. - Location, convenience, spacious, the train station wasn’t too loud, near grocery and convenient stores Dust under the bed, mold in the shower, shower flooded, shower vent didn’t work, a lot of stairs, water temperature not consistent
• LI HSUAN (10/5): -
• ソクセライモンコル (6/5): -
• keita (10/5): -
• Regula (7/5): - sehr gute Lage! etwas kleine Betten für 4 Personen… der Boden und der Balkon hätten mal eine gründliche Reinigung nötig 😉
• Grayson (8/5): -
• victor (10/5): - The apartment is pretty good Nothing all good
• CHI-HAO (10/5): -
• 건우 (8/5): -
• Luca (10/5): -
• satsuki (6/5): 大人数なのでホテルよりは費用も抑えられgood👍　なのでおすすめです☺️ - 家族でゆっくりと過ごせた ・宿泊日数と家族数の割には洗濯洗剤が足りず購入した。 TVのリモコンが見当たらず… TVは繋がっていない事は把握しています。 操作をリモコンでっと記載があったのでリモコンを探しましたが見当たらずでした。 ・スタッフと連絡が取れない事
• Tasuku (5/5): 場所はよかったが、衛生面が気になった。 - 駅から近いところはとてもよかった。 清掃が行き届いてないと感じた。 テーブルは汚れていたし、前の宿泊客の使用後の歯ブラシもそのまま置いてあり気持ち悪かった。 浴槽もキレイとは言えず、汚かった。 なぜか窓があいていたのも気になった。
• chi - tien (6/5): 雖談不上驚豔，是CP值的選擇，中規中矩 - 便利的地點，離車站很近，有洗衣機，可以將髒衣服洗乾淨再繼續努力旅行，有電視~可以看youtube 我們是4人入住，其中有一張床應該要大一點，不然最適合的是3人入住，裡面的設施配置算是應湊出來的，太多沒有用三層櫃，相信配置上應該可以更好的
• kievit (10/5): - The location is excellent. Close to a direct line to Shibuya/Shinjuku and Tokyo Central. There are a bunch of restaurants nearby that are low cost and good quality. We had an issue with the hot water, I contacted the host and they responded within 15 minutes and helped me sort thru the issue. Some reviews complain about no hot water but this isn't true. There is a panel to turn it on. The place was clean. The price is good. I would stay there again. There is a camera near the front door, I think it's just pointing at the door itself. I found the beds very comfortable. I get a sore back from hotel beds in Australia. The beds here were very soft and I had no back pain.
• Viado (9/5): -
• Dolman (10/5): -
• si (10/5): - 非常干净，每项设施维护的都很好。入住很愉快！
• Ana (1/5): Awful place to stay! - Location I didn’t like that’s it’s too small and not enough beds for all my guests. I didn’t get a good night sleep throughout my stay, I shared a full size bed with 2 other adults. Terrible that I didn’t get to rest during my sleep. It’s states 5 people can sleep but there is no room anywhere to lay a dirty mat on floor with all of our luggage. Can’t cook, pans are too old and pealing. They made me clean the disgusting shower drain that was full of hair from other guests, shower drain was clogged so I message them and they told me I had to clean it myself. It was full of hair and disgusting slimy stuff, yuk! There was only 3 hand towels to dry after shower. I requested bath towel and they said they couldn’t provide. I had to buy my own towels. Also I hate it that it was on the 4th level with no elevator. My 76 yr old mother had a hard time going up and down those stairs specifically bringing all up and down was tough. Overall, I would NOT recommend this place to anyone and I would NEVER go back there.
• higa (7/5): -
• Jo (9/5): Conveniently located. Clean, self contained apartment. Would happily book again. - Even though the accommodation was extremely close to the railway line, there was barely any noise from it. The proximity meant we were able to travel around the city very easily. There were also several restaurants and stores within easy walking distance. The apartment was up a few flights of stairs, which wasn't overly clear on the description and we weren't able to turn the main light on in the kitchen, even though the remote control showed the batteries were working. Not too much of an issue, as there were other lights around, which we used instead.
• Isabel (7/5): Good - The property is very close to the station and stores. The property doesn’t have hot water
• Kee (6/5): Pleasant -
• Alexander (5/5): Passable -
• Charlotte (7/5): Good value and easy walking distance to everything - Was in a convenient spot, spacious and well equipped Bathroom drain kept clogging, not an issue just inconvenient, still a really nice space
• Thomas (3/5): Poor - close to a train station apartment had broken things and door code i recieved didnt work so had to contact to get unlocked after a 14 hour flight.
• Schmitt (10/5): Exceptional - The separate ac units where a huge help Kinda smaller than planned
• Michaela (4/5): Don’t waste your money! - Location is the only good thing about this place. The train station has the most convenient access to places like Saitama, Shinjuku, Kamakura, Shizuoka. Plenty of konbini around, mini supermarket and some restaurants close by. It’s filthy everywhere, thick dust, kettle and fridge had awful smell on arrival. Found an empty cctv camera box in the wardrobe- I asked the company several times to confirm if there is a camera in the apartment and they refused to answer. Plenty of aggressive fine warnings everywhere which made us feel anxious through the stay. The beds are small and futon so thin you might as well sleep on the floor, no spare bedding at all as we stayed for nearly 4 weeks. Nowhere near enough supplies. Company completely ignorant. They are responsive but don’t take any action. One of the aircons were not working. Tried to organise a date to have it checked and they did not turn up. I gave up in the end. The only reason I did not leave is because the company refused to give a refund and could not pay for another place. If it wasn’t for the location I probably would have lost my mind. One thing to note, I asked for advice regarding emergency procedures during a major event such as earthquakes, company sent me a link in Japanese and that was all. The useless laminated print on the wall is not safe and does not match JP government guidelines. Company refuse to provide sufficient safety advice and refused to clarify if there was any cctv in the apartment - wouldn’t recommend this place to anyone.
• Jonathan (5/5): Passable - Convenient location, metres from suburban station and good range of shops and restaurants. The tiny double beds, the unfriendly warnings about fines for minor infringements of house rules - and absence of helpful information about how appliances work, local amenities etc.
• Ada (4/5): I won't recommend this hotel. - The location is good, closed to subway, market and shopping mall. The room description states that cooking is available. But the room only provide a microwave and kettle. The stove is just display, plug in, light is on, but not working. Beds are small and too "soft". When you sit on the bed, you are sunk to the bed frame. Bad smell comes from the washer room, I have to turn on the exhaust fans on bathroom and toilet room and close the door to avoid the smell...... The toilet water comes out. We were afraid to use the toilet...... All my comments are the same as previous reviewers had said but the owner never take any actions to fix it. Luckly, I stayed two nights only.
• Koray (4/5): Bare-bones accommodations with good access to transit - The location is convenient for travel to most of Tokyo. The property is affordable. The check-in process was very rough. Overall comfort was poor. The futon (3rd bed) was thinner and cheaper than expected. We didn't dare run the ceiling fan because it was caked with dust. The provided dishes could have been cleaner. The cabinet storing the dishes smells of sewer gas.
• Amanda (10/5): we enjoyed it very much and would recommend to friends - very close to train station and easy to get in with keypad
• フラン (8/5): Very good -
• Gigi (8/5): A very nice place , near in grocey, mc donalds, 7/11. train station. - cooking at home none
• Aom (10/5): Exceptional - Very good location . 2 mins. Walk from station and near to 7/11. Lawson And supermarket .love it! Nice and helpful staff. Recommend! 🥰
• Danielle (7/5): Good - How close to the station it was, it was a good size apartment The fact it says it had a lift ..... we had to carry pram up and down. And mum struggled with her walking stick
• Craig (2/5): This was the worst yet most expensive place in which we stayed in Japan. - Great location - close to station, supermarkets, restaurants, and convenience stores. You’ll want to use these because you won’t want to be in the apartment. Walked in and found posters everywhere threatening fines of up to 30000 yen for not taking off shoes, not sorting garbage correctly or instant eviction if neighbours complain about you. We always remove our shoes but don’t threaten your guests with fines. NO DISPOSABLE SLIPPERS PROVIDED despite photos of slippers on listing. Whose slippers were these? INTERNAL CAMERA (with audio capability) set up at doorway pointed at entrance (photo included). Listing photos of premises make it look modern when it is actually old and dingy. Plates were DIRTY so we had to wash everything. Half of one roll of toilet paper for a week’s stay (even with bidet this was poor). NO WI-FI provided despite advertising. If it was there, we were not provided any way to gain access to it. All in all - a major disappointment.
• Kevin (1/5): Horrible experience, nightmare, very very noise from the train and cars and even can’t sleep well at night , totally dif - Not at all,never recommend Very old facilities,very dirty and smelly, rooms are very small and beds are very uncomfortable ,bad washing machine and no dryer , not enough toiletries,actual room nothing like the pictures,towel are very very cheap and bad quality,the agent is not nice ,even not provide any wifi until we keep asking.
• Ng (7/5): Good location. - Location was just behind the train station. There was a supermarket Meretsu Petit operating 24 hrs. Got the apartment was on 4th floor which quite a challenge for us with 2 big luggage n physically aged. No lift. They have apartments from 2nd to 4th floor. The living room light didnt work. The ventilor fan in bathroom was noisy. So avoid room start with 50x.

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