The Dorsett Residence Service Suite Bukit Bintang KL

Location: 172 Jalan Imbi, Kuala Lumpur, my

Star Rating: 6.4 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Sauna
• Non-smoking throughout
• Infinity pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• 24-hour security
• Security alarm
• Television in common areas
• Express check-in
• Free wired internet
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Covered parking
• Swimming nearby
• Rooftop garden

Rooms Available

• Family Two-Bedroom Apartment with View

  The infinity pool is the standout feature of this apartment. This spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-equipped kitchen features a refrigerator, a dishwasher, an oven and a microwave. This apartment is air-conditioned and has a seating area with a flat-screen TV, a washing machine, soundproof walls, a mini-bar, as well as a tea and coffee maker. The unit has 4 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Toaster
  • Bidet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Infinity pool
  • Shallow end
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift

Guest Reviews

• Ossama (1/5): - Nothing was good very bad service very bad manger I book luxury unit the give me standard and when I call the manger hi told me if you don’t like you can go Rubbish place
• khairul (10/5): -
• Carlos (5/5): -
• Khor (1/5): Felt like cheated by the sales agent. - Location. The sales agent transferred me to another service apartment when I checked in Dorsett. I felt like cheated by the sales agent because the other apartments are far from the shopping centre.
• ahvic (7/5): -
• Shah M Reaz (5/5): -
• Li (5/5): Cannot wait to end the stay. - The property is way too rundown.. all the wall papers are peeling.. the water filter badly need a change … the bathroom smells bad.. the water leaking each time we shower to the bedroom.. all the utensils (ie pots and pans) are too used and oily to be used… there is no place to hang towel or clothes.. the towels are stained … the sound proofing is so bad that we can hear cars the whole nights. I will not recommend anyone to stay here. Almost everything except the location.
• Shereen (5/5): Passable - Amenities, local shops are just down the road. The place is abit rundown. Internet wasn't working. Tv wasn't working thruout the stay.
• Yik (8/5): Very good -
• Cheng (9/5): Superb -
• Dyana (8/5): Very good -
• Syed (7/5): Good -
• Curtain123 (4/5): Very Disappointing - We liked the location. It was good having a washer /dryer in the apartment. The security guards were very friendly and helpful. We are grateful for their help. We could connect with the owner via Whatsapp. I liked the mailbox system. The apartment was unprepared for visitors as it wasn't cleaned. Everything, including the linen, was dirty. It was extra terrible because we just had a long flight with a two year old and really wanted to sleep. I had to find a convenience store for cleaning supplies to start cleaning the apartment (on the first night). We sent a message of complaint to the owner and to Booking.com's customer service. There was no Internet service at first, (this was connected 2 days later) so we had to roam which was expensive. We don't know who came through for us, but the owner sent a cleaner on our third day and the difference was clear. If there is no daily cleaning service (it is 70 Malaysian Ringgits for cleaning services), the owner should make sure the place is CLEAN to begin with and that there are cleaning supplies for the guests to use. I would have no problem cleaning for the rest of the stay, but at least give me a clean apatment to start. I believe the owner should visit the apartment to check before he accepts bookings. There were bad smells coming from the drains in the bathrooms, and the 2nd bathroom had a leak. The shower curtain was moldy. I am not sure but maybe the filters in the kitchen also need changing? Also, maybe invest in some sofa and chair covers as these will protect your furniture from wear and tear. The sofas and chairs had unsightly stains from visitors over time. The owner should consider providing the apartment with a booklet to explain things like how to dispose garbage, how to operate the TV, microwave, etc. We also had no TV for most of our stay as he came and took the one we were using on day three and exchanged it for a new one without setting it up. We asked for help to set it up but it just didn't happen, so we had no entertainment for almost a week. This place has the potential to be good, but the owner has to commit to it. Some refurbishing is due before this place is booked again. Maybe two keys should be provided?

Photos