Pelican Bay Hotel

Location: Seahorse Road , Freeport, bs

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Car hire
• Board games/puzzles
• Concierge service
• Kid meals
• Kids' outdoor play equipment
• Infinity pool
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Happy hour
• Supervised childcare/activities
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Playground on site
• Snorkeling on site
• Self parking (surcharge)
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Fishing nearby
• Horse riding nearby
• Swimming nearby

Rooms Available

• Superior Single Room

  This single room provides a pool with a view. Meals can be prepared in the kitchenette, which comes with a refrigerator, kitchenware, a microwave and a tea and coffee maker. This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.

  Max Occupancy: 4 (1 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Fan
  • Microwave
  • Private bathroom
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Single Room

  The unit offers 2 beds.

  Max Occupancy: 3 (1 Adults)

• One-Bedroom Suite (Waterside State)

  Decorated in a colonial style, this spacious air-conditioned suite has a living area with a library, a sofa bed and a private balcony with spectacular sea views. It offers cable TV and a kitchen corner with a sink, mini-fridge, microwave and Espresso coffee machine. The Mexican-tiled bathroom includes a rain shower, double sink, toiletries and a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Waterside Queen Double Room

  Decorated in a colonial style, this spacious air-conditioned room has a private balcony with spectacular sea views. It offers cable TV, a mini-fridge and a coffee maker. It also has a dressing area and a private bathroom with toiletries and a hairdryer.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Single Room

  This single room features a pool with a view. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. This air-conditioned single room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views.

  Max Occupancy: 4 (1 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Seating Area
  • Fan
  • Microwave
  • Dishwasher
  • Private bathroom
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Jael (9/5): -
• Davide (8/5): Hotel pulito, tranquillo e comodo a pochi minuti dal mare - L'hotel è in una posizione abbastanza comoda, pur non essendo difronte al mare si trova a 10 minuti a piedi da una spiaggia molto carina (sebbene noi abbiamo trovato vento forte quindi non abbiamo potuto goderne a pieno) e l'hotel mette a disposizione gratuitamente una navetta (un'imbarcazione vera e propria) che ogni ora porta alla spiaggia di Taino beach, che è molto carina anche. Le spiagge ancora più belle forse (per lo meno in base alla mia esperienza con il maltempo) sono quelle di Fortuna e Banana bay, che distano a circa 10 minuti di taxi (circa 20US$). Lo staff dell'hotel è gentilissimo e l'hotel in generale è tenuto bene, pulito, tranquillo e tutti sono molto gentili. Accanto all'hotel, infine, a 5 minuti a piedi, c'è un centro commerciale all'aperto che la sera si anima con qualche locale, ristorante e musica. Mi è piaciuto tutto, magari idealmente penserei anche a una navetta che porta alle altre spiagge che ho citato, ma sarebbe una cosa in più, diciamo che mi è piaciuto davvero tutto.
• Cornelis (9/5): -
• Tero (8/5): - Vastaanoton toiminta, eivät osanneet kuittia lähettää, saatikka oikeaa hintaa huoneesta. Vaadi kuitti uloskirjautumisen yhteydessä, jotteivät veloita useampia huoneita!
• Marc (9/5): -
• Ingrid (3/5): Nice hotel, bad staffs attitude - The room is big, comfortable and clean. I have stay here serval times because it's the only decent hotel in Freeport but during my last travel the staff's attitude was terrible. Upon arrival at check-in, I was informed that my reservation had been canceled and that I should book directly with them, on the condition that it was for two nights. My reservation was not canceled in the booking system, and after I showed them proof, they accepted a reservation for only one night, but charged me almost $80 more than the total cost.
• PRINCE (7/5): -
• Joseph (7/5): - Location Bed sheets
• Lucas (5/5): The hotel is located in a very pleasant area; however, the hotel lacks proper management, failing in basic areas such as - The rooms are spacious and clean, with a balcony and a bathroom equipped with a quality shower. The hotel disappoints due to the poor quality of service from the reception staff, who are poorly trained and unable to provide customer support when needed. On two occasions, I had to contact the reception staff to receive missing towels (which took over an hour) and to connect the TV to the Wi-Fi, which was not resolved. Breakfast is not included in the room rate. Even so, we decided to pay for it, but the quality was simply awful, with no options for fruit, bread, or quality coffee.
• Tangela (10/5): It was very enjoyable - Beautiful view from the balcony N/A
• Agnieszka (10/5): - Nice and clean hotel. Brilliant customer service. All happy and chatty. Restaurant in the hotel was delicious. Breakfast was good.
• Dana (8/5): -
• Tonu (9/5): Nice stay and good service! - Overall very good hotel. Nice and cozy and clean and beautiful. Liked the hammocks in the garden a lot. Breakfast was good but not too abundant. Staff was nice and helpful :-) At the bar I was served some drinks I definately did'n order! Felt like a scam but not sure. Anyway - just a little "fly in the ointment"
• Andreas (8/5): Hotel in guter Lage mit 3 Pools - Die Lage ist gut aber der Strand ist etwas schwierig zu rreichen Das Frühstück war relativ einfach. Die Lüftung und Klimaanlage ist relativ laut und war nicht abschaltbar
• Hafsteinn Bragason (8/5): -
• John (8/5): -
• Garvet (5/5): - J'ai trouvé le personnel pas très accueillant sauf au restaurant elles été plus simpa un peu cher Le personnel
• MICHELEA (7/5): - Perfect location! Near the airport and Hertz car rental. Safety issues: Balcony's wooden railing was rotted and detached. Was not a safe area for my toddler while a few floors up. Thank God he wasn't hurt.
• Stefan (7/5): Auf den Gran Bahamas ist es schwer gute Hotels zu finden - Nettes Personal Nicht renovierte Zimmer. Kein gutes Preis/Leistungsverhältnis
• Ernesto (8/5): - The challenges were poor WiFi, and housekeeping - the room during my stay was not cleaned for about two days, and there was no water to be purchased at the hotel. WiFi, Bottle Water for purchase and Housekeeping
• Mitchell (8/5): It was a great getaway - Clean private and everything is on campus
• Victoria (10/5): Exceptional - The location and amenities onsite were awesome
• Deshaughn (8/5): Very good -
• James (7/5): Good - The room was nice enough and the staff are kind and friendly It is poor value for money. The breakfast was fine but nothing to write home about.
• Terry (3/5): It was at the most 4/10 the staff was rude, I got over charged 500 dollars, I never used my incidentals, they never - Only the pool, the staff in front desk were rude the over charged me $500, I’ve never gotten my incidentals back that I’ve never used there before The door had holes, the ac turned off, the chair was musty and old, the room was outdated , tvs were out dated, the staff was rude, the bathroom shower heads had mold , the sink had soap scum.
• Carleigh (9/5): Superb -
• Michael (9/5): Superb -
• Patrick (7/5): Good -
• Risto (10/5): Exceptional -
• Loosen (8/5): Very good -
• Carey (8/5): Very good -
• Dawn (8/5): Very good -
• Lynch (8/5): Very good -
• Angela (8/5): Very good -
• Elian (10/5): Exceptional -
• Elian (8/5): Very good - 21.00 breakfast that is normally free
• John (9/5): Superb -
• James (9/5): Nice stay in Freeport - Nice room.
• Tricia (9/5): This was the perfect resort for our family - The resort was clean and had all the amenities we were looking for .
• Nico (8/5): Very good -
• Marcel (8/5): Very good - great bar, complementary access to beach. Bad wifi. Plug in sink doesnt work. Disappointing breakfast, Clumsy blanket.
• Colleen (5/5): Passable -
• Pervin (9/5): Superb -
• Pamela (10/5): Exceptional -
• Rhonda (8/5): Very good - Pleasant front desk staff and quick check in. Comfortable room
• Val (8/5): Very good - Excellent service, friendly staff, good breakfast, clean swimming pools The floor in the room was a bit dirty and some channels were unstable, kept losing signal
• Lynette (8/5): Very good -
• James (10/5): Exceptional -
• Heather (7/5): Good -
• Caryn (9/5): Clean beautiful hotel. Pleasant staff. Would come again - Beautiful setting The power cut
• Sherrilee (8/5): Very good - Sabor restaurant and bar were Excellent. Food and beverages were impeccable. I had a hard time adjusting the AC. I was hoping to find a microwave in the room.
• Marcia (8/5): Nice getaway spot - helpful staff and a serene and tranquil atmosphere. - The location was good for my purposes. The room was quite nice, with a comfortable bed and adequate seating options. Nice strong shower. The absence of a microwave was a bit of a disappointment and maybe some decaf tea could have been made available (with less artificial sugar).
• Marie (10/5): Exceptional -
• Charles (10/5): Exceptional - Staff was friendly and helpful the view from our room was great and location was great and the bars were nice
• Carolyn (7/5): It was ok. - Breakfast was good. They didn't have decaf coffee.
• Rolle (7/5): overall stay was a good one. location to the Port as well as the facilities on property was good. - location of room was good. close access to pool. directions. unclear directions on where to find certain facilities of the property.
• Kianna (10/5): Stop scrolling book here !!! Don’t say I didn’t tell you . Matter of do book where you want I need to be able to book a - Amazing staff! Great view 🥰. Room was very clean I also love that there is plenty of bars/restaurants within walking distance. You must also go to Get Wet watersports !!!! Omg i can’t remember the name but right next to hotel is a great breakfast spot ( ask for bacon crispy tho lol) !!! I had a blast !!!! Needed to switch rooms due to the A/C didn’t respect I was on my bday trip lol .
• Hall (7/5): Good - Great location, friendly staff and nice size room make this a great spot. The drain in the bathroom sink needed to be cleaned.
• Ronald (10/5): Outstanding stay - Rooms with views, convenient to the Market, pools, excellent meals, beach shuttle
• Victor (8/5): Very good -
• Nikolas (10/5): We really enjoyed our stay in this hotel. Great rooms, great location, nice facilities, especially the restaurant we enj -
• Harold (8/5): The hotel is great all around. - Location, amenities Pillows
• Ashley (9/5): Superb -
• John (7/5): Great location. Many excellent restaurants surrounding the hotel - The bed was very comfortable. Very clean bathroom The hotel was pleasant. The staff are very nice and helpful . The restaurantNivr had good food The stairways could use a coat of paint
• Timo (9/5): Super beach (to be reached by boat) and big rooms! Old but good gym. - Beach and the boat to the Beach, big room, nice view and friendly staff! Breakfast could be more variant.
• Teresa (6/5): Overall the hotel is nice it's just extremely overpriced. - The room was a very good size but relatively basic. It had a nice balcony and the bathroom was fine. The hotel is in a very good location with great pool facilities and a breakfast option (not great if you are vegetarian) but pretty acceptable. A couple of times our towels were removed when the room was cleaned and not replaced so we had to ask for more. Overall the staff are not particularly friendly but the speed of communication etc is fine.
• Bruce (9/5): Was fine - The property with pools We did not receive a breakfast in the price paid
• Carlos (9/5): Perfect Location and convenience to important site's -
• Susu (9/5): Only one night stay, but it was good value, near everything you needed. - Room was modern and comfortable.
• Leticia (7/5): Good - The location Room (the exact place where we sleep) is tooooo small and dos not have tv
• Brent (10/5): Exceptional -
• Aliyah (9/5): Superb - How close it was to the shops No direct beach access
• John (7/5): Pleasant and relaxing. - Facility was attractive and quiet. Our view was lovely. Sabor had a nice variety of menu options, even though the menu was not extensive. The meals we chose were tasty and well prepared. Breakfast was disappointing. Too many cooked options, but limited fruit and cereal, and no yogurt. Breads, cold meats, and cheeses were supermarket packaged items. The room was very nice but with a variety of minor maintenance issues: hairdryer was falling off the wall with loose wiring, cold water faucet was “frozen” at one of the bathroom sink so there was no cold water at that sink. And why provide nice cups and plates, but no knives, forks, and spoons, and no detergent, wash cloth or towel, so guests can clean up after themselves?
• Iris (7/5): Good -
• Ryan (8/5): Very good - The room had a waterside view. The building was nice to view and well located for the nearby market. Felt safe in the hotel. Plenty of parking, but was quiet when we stayed. In fact the entire island seemed to be empty. No direct beach at the property. This property like most in the area are behind what you would normally expect at a hotel, but this is the bahamas.
• Wenji (10/5): The overall feeling is good, - The place is beautiful, like a garden. The room facility is a little simple. But room is spacious. Room facilities is a little simple, which could be upgraded.
• Ash (5/5): Okay property, maybe there are better ones - The property is in a good location, next to a beach, market and scooter/car rental. For the price the hotel is charging I expected a more modern, first rate hotel. # I liked the hotel's proximity to the market and scooter/car rental. # The hotel staff is okay-good, some interactions were good. # The hotel room was okay. Expected a more modern kind of room with a microwave, again for the price they are charging. The bathroom shower head was a bit faulty (partially blocked). # Laundry - only 2 washers and 2 dryers for a facility this expensive. The dryer doesn't have time display so you have to kinda guess and show up early to ensure other people don't put your clothes out. The laundry room also didn't feel clean. # The breakfast was a big disappointment. It closes at 9:30 and we reached at 8:30. Almost all the main food was out - scrambled eggs, pancakes, fruit slices. We had to wait almost 30 minutes for refills and then there were so many people competing. They charge $20 per person so I don't expect this to be an issue. It is also a short walk from the the main property so consider that before deciding to go there especially if it's raining. We didn't go there the next day and ate at Wendy's which is a short distance from there, much better pancakes. # For a waterside room, much of the view was blocked by huge palm trees. It was also next to hammocks which was an issue because of some noisy kids (I understand kids want to have fun but the hammocks could be away from the rooms). # The wifi in our room was a bit spotty. It worked better in the balcony than inside the room.
• Andrej (7/5): Good -
• Paula (10/5): Exceptional -
• Shelia (9/5): Superb -
• Anonymous (10/5): I came for a family event and some other members also stayed at the hotel. The staff were accommodating and friendly and - I loved the friendly staff, the bathrooms and rooms were tastefully done and very clean. Also got to eat at the restaurant flying fish which was exceptional. N/A
• Sue (9/5): Stunning location, great facilities & close to Port Lucaya Marketplace. - Excellent location on the marina, close to a wide selection of bars & restaurants. Well-appointed room, great views, modern & clean. We booked a suite but on arrival were told we only had a standard room (same price) & that the details on Booking.com were incorrect. After complaining we were upgraded to a suite.
• Donna (10/5): I enjoyed my stay at Pelican Bay Hotel. I will definitely be back! - I did not have breakfast as a part of my booking. My room location was excellent. Everything was great.
• Bertin (7/5): Good - location size of the room nice bathroom buffet breakfast
• Victoria (6/5): Pleasant but not ideal for a work trip. - Not worth $20 Restaurant on site
• Leah (9/5): Would recommend! Very nice - Beautiful property…lovely gardens…so much work to make them beautiful! I loved that. The restaurant was very nice too, delicious and glad that they do takeaways! Nothing (maybe a grass rug in the hotel soon would make it cozier), but very nice amenities
• Lakishna (10/5): The hotel was amazingly clean. - I loved that they had a full service restaurant right on the property. I really loved Sabor and my family did to. The pool was clean even though we did not get to use it and the staff was incredible! They accommodated us even when our room got flooded out. Very efficient and effective staff that was very welcoming. Oh and the buffet breakfast on the property was delicious! Nothing, everything was great!
• Alexis (9/5): I loved the property but they need to provide good, free wifi to guests. - The room was great. I loved the balcony. Wifi is unbelievably bad for this day and age. It’s obviously a ploy to force guests to pay for the “faster” wifi service which is ridiculous.
• Gardiner (8/5): Very good -
• William (10/5): Excellent - The location was great on a kind of small peninsula. The rooms were big and airy with a small patio with chairs and table ours was overlooking one of the 3 pools and the inlet. There’s a water taxi that goes to Taino beach on a regular schedule. There’s several restaurants within the compound. Nothing
• Chelsea (10/5): Exceptional - Bathroom
• David (9/5): Very enjoyable - Everyone was very helpful I was very happy with it It was excellent
• Johnson (10/5): Exceptional -
• Burrows (10/5): Exceptional -
• Irving (8/5): Very good -
• Paul (7/5): Good -
• Halauna (9/5): Superb -
• Mickela (10/5): Exceptional - Beautiful resort N/a
• Mrs. (8/5): All in all it was nice and we would recomend this hotel to others. - The bed was soft and comfortable. The location was near restaurants and the breakfast was awesome the staff was nice and helpful, especially at breakfast. There wasn't any microwave in the ground floor room but in the laundry area. The price we were given for one (1) night was $202.02. We end up paying $323.02 which is $121.00 over the price given by booking.com. This should have been stated before we booked.
• Malman (8/5): Very good -

Photos