Hotel Santafe Inn

Location: Calle Roca 7-34 y Garcia Moreno, Otavalo, ec

Star Rating: 7.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 AM - 12:00 AM

Check-out: 12:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Allergy-free room
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Key access
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Security alarm
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Internet access
• Games
• Housekeeping on request
• Concerts/live shows
• Reception hall
• Covered parking
• Secured parking
• Garage
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Deluxe Double or Twin Room

  The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

• Large Single Room

  The unit has 1 bed.

  Max Occupancy: 2 (1 Adults)

• Single Room

  In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The single room offers a washing machine, a mini-bar, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Alarm clock
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Twin Room

  Meals can be prepared in the kitchen, which has a refrigerator, a dishwasher, kitchenware and a microwave. The twin room features a washing machine, a mini-bar, a terrace with mountain views as well as a private bathroom boasting a shower. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Alarm clock
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Double Room

  In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The double room provides a washing machine, a mini-bar, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Alarm clock
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Triple Room

  In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The triple room offers a washing machine, a mini-bar, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Alarm clock
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Standard Quadruple Room

  In the well-equipped kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. The quadruple room features a washing machine, a mini-bar, a terrace with mountain views as well as a private bathroom boasting a shower. The unit has 4 beds.

  Max Occupancy: 4 (4 Adults)

  • Minibar
  • Shower
  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Hardwood or parquet floors
  • Alarm clock
  • Toaster
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Jean-Louis (5/5): Les équipements des chambres sont insuffisants ou dégradés => je déconseille cet hôtel. - L’hôtel est bien situé géographiquement mais sur une rue très passante donc bruyante. Les équipements dans la salle de bain manquent d’entretien : pommeau de douche, abattant w-c. Il manque une patère pour accrocher ses vêtements ainsi qu’une tablette pour ses articles de toilettes. De plus les fenêtres ne donnent pas sur la lumière extérieure. Dans l’ensemble je déconseille cet hôtel.
• MONTALVO VACA (6/5): - Cerca del centro Deberían dar más mantas por el frío que hace
• Diego Hernán (7/5): - Las camas y almohadas estaban demasiadas duras.y cuando pedimos ayuda para pedir un taxi dijeron que no tenían ningún taxi conocido
• Catharina (10/5): Ik voelde me hier heel prettig en kom graag terug. Aanbevelenswaardig. - De mensen zijn heel vriendelijk en behulpzaam. De kamer werd regelmatig en goed schoongemaakt, waarbij tegelijk beddengoed e.d. werd vervangen. Het hotel is gelegen in het centrum van Otavalo, belangrijke plekken zijn op loopafstand. Het internet was nogal eens gebrekkig, maar dat is een bekend probleem in Ecuador. Er wordt aan gewerkt, maar de servers werken niet altijd mee.
• Romain (8/5): - L'emplacement était correct, la literie neuve et confortable et tout était propre. On voulait prolonger notre séjour mais aller dans leurs deuxième hôtel plus au centre. Ils nous ont dit d'aller directement là-bas pour réserver, demander s'ils avaient de la disponibilité, ect... Le coup de téléphone était trop difficile à passer entre collègues. La moitié du personnel ne sourit pas et n'est pas accueillante, l'autre moitié est très bien.
• Serenela (7/5): -
• Villavicencio (8/5): - Excelente ubicación
• Gabriela (10/5): Agradable - Tranquilidad y atención. La habitación muy limpia. Nada
• Julie (5/5): Disapointing and lacking in customer care. - A very economical and attractivry decorated hostel with a well-equipped room in a central location Whilst I was staying there renovation work on the roof ,just above my room was in progress which resulted in the room which had been cleaned full of dust .Furthermore at times it was very nosy owing to the drilling going on. Once that stopped the floor which I was on was occupied by a large group of very noisy American adolescent tourists who were running around and shouting until late at night. As the hostel seemed to be so large I would have expected more awareness on the part of the staff to accomodate me in a room which was far from both of these challenging situations.
• Wet (7/5): Good - Location is very good and parking on premises . Rooms had nice storage shelves and mirrors.. back facing room very quiet . You get what you pay for. Our room was small, 1 thin towel per person
• Zambrano (7/5): Nice stay at Otavalo - 1. Location 2. Price 3. Ambience - Noisy because of lack of soundproofing - Lack of communication between the staff - Difficulty of keeping the water hot
• Yaniv (1/5): They cancelled my stay without enough notice. -
• Yuval (8/5): Very good -
• Christian (10/5): Exceptional - The location was good. The staff were friendly and the price was also good.
• Laura (9/5): Superb -
• Sweta (7/5): Good -
• Noam (9/5): Superb -
• Laura (6/5): Pleasant -
• Jacqueline (9/5): Superb -
• Zuz (9/5): Superb - Comfortable bed, large chilling room with hammocks. Quiet, had a very nice sleep. Very close to the centre. Friendly staff, helpful giving directions.
• Jay_07 (9/5): Superb -
• Kenndal (4/5): Disappointing - Location was great Neither Wifi or my data package worked within the building, the shower had water squirting all over the floor with no way to clean up (not enough towels and no room service, construction in one of the rooms was as loud and went until 10pm
• Carolin (8/5): Very good -
• Mar (10/5): Exceptional - Everything was great
• Chris (5/5): Not so quiet. - The location was very central. And the price very reasonable. There was way too much noise. The corridor echoed and people talked loudly until late into the night well after 1 am on both nights we stayed here. We also had to wait a considerable amount of time for staff to open the door if the front desk was not manned.
• Byron (10/5): Exceptional - Rustic interior and friendly staff
• Axcel (9/5): Superb - The staff was very attentive, the location was perfect and the value was out of this world. It was really a wonderful experience. When back in Otavalo, I'll definitely stay here.
• Paulo (5/5): Good place, the second room was better and more comfortable - I love the helpfull of the people that help us changing the first room for a better one The first room has humidity a lot and I was so close to the bed.
• Sandra (10/5): Exceptional -
• Rochelle (10/5): Perfect for what I needed. - As a solo female traveler this hotel was perfect for me. I liked that the hallways had motion detector lighting and my room was at the top of the stairs. This is a family run operation and the young lady (I think eleven or twelve) took charge of the check-in. I was pleased and impressed by her attitude. My room had plenty of storage space, the internet worked well and I was within walking distance of restaurants and the market.
• Natalia (10/5): Exceptional -
• Lilach (10/5): Exceptional -
• Toland (7/5): Good location and good room - Good private room with a good location. Pretty affordable too in my opinion. No refrigerator was available, which was advertised. Hand soap also was not available in the bathroom, but bath soap was provided.
• Walt (2/5): If you can avoid staying there DO - The location in Otavalo was good. The Hostel looks attractive from outside, once surface is scratched it all goes downhill. My wife and I each rented rooms. She stayed in 4 different rooms in the 5 day stay (problems with plumbing, things growing on walls and host poor room scheduling). I stayed in one room but the shower and sink leaked so floor was always wet. Arrangement of bath meant even a 5’-7” person had to sit sideways on toilet. One could typically expect to purchase water because provided water container was ALWAYS empty.
• Walt (3/5): Suggest you find somewhere else to stay - Facility is very attractive. Parking is secure and reasonably easy to get into and out of. If you have difficulty carrying luggage, don’t stay here, first floor rooms are up a flight of stairs. Help moving luggage appears to be against policy. Water cooler for drinking water was empty for two days. Bathrooms suck, everything leaks. No English is spoken. Would have moved but everything else was full because of Otavalo improvement construction.
• Amit (8/5): Good location and clean room. Staff communication could be better. - The location, facility was good. Ambience & cleanliness was top-notch. I had asked before if a child could be accomodated, but the staff did not answer. They charged me extra for the child which was not a big issue, but proper communication would be appreciated.
• Mary (7/5): NO KITCHEN AS ADVERTISED - The facilities are CLEAN, the bed is comfortable, and the shower temperature was excellent. Nice staff at reception. Complimentary water. Upper terrace for mountain and stargazing. 10- 15 walk to the bus station, Otavalo market, and a large grocery store. Small shops, panadería and a Chef Burger close by. The receptionist did offer to refund my money due to the missing kitchen, but it was getting dark, and I was tired from traveling from the border crossing. – The hostel/ hotel is advertised with a kitchen. THERE IS NO KITCHEN. I specifically searched for properties with a kitchen, and this was advertised as such. I even messaged before arrival to confirm that the kitchen was available and explained my serious allergic reactions to some very popular and prolific foods, and the response was ambiguous - they responded with a smiling face emoji. The front desk staff did put my items in the owner or manager (unsure who) refrigerator, but I was not permitted to warm my already prepared food (reception asked twice). Shame on them and Booking.com for STILL not changing the description to accurately reflect the facilities.
• Mark (10/5): Exceptional -
• Belmexsa (5/5): In town centre with clean basic rooms but hectic reservation management. - Centrally located and clean. Friendly staff. The arrival: the door is locked and we had to ring several times before someone came to open. This happened several times during our stay. Our reservation was not found at first. In the evening, we received an email asking for our arrival time although we were already in the rooms; and then, the second day, we were told that we had to change one of the rooms. Very bad Internet.
• Susan (10/5): Great location, friendly staff, very clean, great breakfast, excellent value for family travel. - Friendly staff, very clean rooms. Traveling with a family of 5. Excellent value. Very good breakfast for a small fee ($3 USD). Easy walk to the center of town and to the Saturday markets (a must see!). Everything met our expectations.
• Anonymous (8/5): Very good -
• Roman (9/5): Superb -
• Annabelle (8/5): Very good -
• Jeannin (3/5): Poor -
• Kimberly (10/5): Exceptional -
• Davide (10/5): couldn’t be more cozy, loved it -
• Yingqin (8/5): Very good - The room is very big and clean, we liked it. Staff don't speak English, they didn't tell us about the market held Saturday in the street, as a result our car was blocked and we could not move our car, and had to wait until 5PM in the afternoon. Luckily we didn't have a flight to catch otherwise we would be in big trouble. They could have told us about the street market. Also they have two locations under the same name, we went to the one on Google maps and we were told to go to the other one, quite a hassle with all the luggage in hand. They did offer to drive us there, which was nice, but we had our own car.
• Luis (9/5): Superb -
• Y (8/5): Very good -
• Chris (7/5): Good - Location perfect Overall it was worth the money. You can't expect perfection for $15 a night
• Martinus (8/5): Very good -
• Clare (7/5): Enjoyed Otavalo very much and our stay. - Great location. Friendly and helpful staff. Wifi could be stronger.
• Randal (9/5): I would be a repeat customer - Room decor very authentic. Super friendly and accommodating staff/family. Hot shower. Good Wi-Fi. Very clean room and common areas well maintained and cleaned well. Great view from rooftop. Quiet street. 10-15 minute walk to the market. View of typical million wires stretching from pole to pole. Bathroom design very cramped: good luck using toilet if you exceed 200lbs.
• Slendy (7/5): Good - Location and stuff Really bad internet and very intermittent hot water in the shower
• Anna (9/5): Superb - Excellent location in town, walking distance to bus terminal and plaza de ponchos. The hotel is clean and the rooms are comfortable with nice wooden furniture. Staff is nice and accomodating. There is a restaurant Next Door that serves good breakfast Bathroom is really small, we had to sit on the toilets sideways. Also, the shower leaks water and the bathroom floor gets really wet
• Yoel (10/5): Exceptional - Loved the hotel! Beautiful design, very friendly staff and great value for money, highly recommend!
• Andrea (8/5): Very good -
• Marieontheroad (10/5): Exceptional - Everything was great. Clean, nice staff, great room
• Ayden (7/5): Good -
• Danilo (7/5): Good -
• Luisa (10/5): Exceptional -
• Yee (7/5): Good -
• Bruce (10/5): Exceptional - Location was ideal. The woodwork and interior decorations were beautifully done. Staff were very kind and helpful. No breakfast included. Downstairs pizza restaurant didn't work with hostal in giving us the residence breakfast discount.
• Nadim (9/5): A nice and comfortable hotel in the heart of Otavalo. - A nice and comfortable hotel in the heart of Otavalo. No kitchen and nothing to even make tea or coffee.
• Wayne (8/5): Very good -
• Benoit (8/5): Very good -
• Fulvio (9/5): Great stay in Otavalo - Very nice and spacious room Good hot shower Perfect location Kind staff Comfortable bed Possibly to use shared kitchen for meals We were not informed in advance that our reservation was moved from Hotel Santa Fe Inn to Hotel Santa Fe Inn 2. Not a big deal anyway, both locations are in the town center and our stay was pleasant.
• Constance (8/5): Very good - Nice and charming hostel. The family room giving on the mountain was great. Good prestations for a very reasonable price. May be a bit noisy in the morning
• Tom (9/5): Nice hotel in the centre of Otavalo - Nice hotel with friendly staff, very clean, comfortable bed, hot shower, located in the centre of Otavalo (and only 10 minutes walk from the bus station). The room was pretty small so we didn't have a lot of space for our bags.
• Lynne (9/5): My stay was very comfortable. Paola was very friendly, and helpful in answering my questions. - The location was very convenient for visiting the principal sights, and within walking distance of the bus station if backpacking, or doing day trips by public transportation to nearby sites. The adjacent cafe served good breakfasts.
• Holli (8/5): Very good -
• Jan (10/5): Exceptional - Very clean place. Good comfort.

Photos