Casa Los Jardines

Location: Calle la Graciosa, 5, Puerto del Carmen, es

Star Rating: 7.9 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Safety deposit box
• Tour desk
• Massage services
• Non-smoking throughout
• Invoice provided
• Key access
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Scuba diving on site
• Offsite parking discounted rates available
• Internet access
• Japanese garden
• Covered parking
• Fishing nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Apartment with Garden View

  In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The apartment features a washing machine, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Entire unit located on ground floor
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Socket near the bed
  • Fire extinguisher
  • Key access

• Apartment With Sea View

  Boasting a private entrance, this spacious apartment also includes 1 living room, 2 separate bedrooms and 2 bathrooms with a bath. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. Featuring a terrace with sea views, this apartment also offers a coffee machine and a flat-screen TV. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Socket near the bed
  • Fire extinguisher
  • Key access

• Apartment with Sea View

  Guests can make meals in the kitchen that comes with a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment offers a private entrance, a coffee machine, a terrace with sea views as well as a private bathroom featuring a shower.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Additional toilet
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Additional bathroom
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Socket near the bed
  • Fire extinguisher
  • Key access

Guest Reviews

• Nestor Pérez (10/5): -
• Tricia-Claire (10/5): - Lovely place in a lovely location Hair dryer & Irons in rooms would be great
• Eleanor (9/5): - The View Lack of power points ( only one power point in the kitchen for the kettle toaster and microwave )
• gerard (8/5): - Key location address giving for reception dont bring me to reception lost alot time
• Walton (3/5): Average just. If it was cheaper would not of minded but for 1000+ for 6 nights it was awful - Overall wasnt great would not stay here again. Bottom room smelted awful as the toilet did not flush and when we arrived it was used so we did not use the downstairs room luckily we did not need it
• Peter (7/5): Prima als slaapplaats, zou iets luxer kunnen zijn. - Schoon en regelmatige schoonmaak. Basic, weinig faciliteiten om iets neer te leggen of iets op te hangen. Geen Wifi.
• Brid (7/5): Apart from the cost we had a lovely time! - Location Price
• David (4/5): Despite issues the solution was amazing - relocated to a fantastic alternative apartment. - Location Downstairs bedroom flooded and wall dampness suggests it was a long term issue.
• Nils (8/5): -
• Beatriz (5/5): Desastre - Me gustó la ubicación Para empezar, llegué a la ubicación que ponía en booking y llame ( ya que el alojamiento no se puso en contacto conmigo antes ) y me atendió la trabajadora llamada Silvia, llamé porque la ubicación donde fui no había nada y no sabía donde tenía que ir , resulta que hablando con Silvia , ella me mandaba a un sitio donde en realidad no era, ya que la propia trabajadora no se ubicaba , después de 10 min llego para hacer el chek in , y Silvia no se aclaraba , nos señalaba carteles que no era ni donde me quedaba alojada, luego no me dio información de nada, me tocó leer un PDF donde ponía que no había ni secador en el apartamento , luego el apartamento donde me quedaba alojada estaba más lejos, no estaba donde marcaba booking , Silvia se fotocopio los DNI con nuestros permisos , y me cobró el alojamiento, y nos fuimos a buscar el alojamiento, a cabo de 30 min llego apareció Silvia en el apartamento, diciéndonos que le teníamos que firmar un documento, y poner nuestros DNI ( no entendemos porque eso no lo hizo antes) y a las tres de la mañana me llamó con su número privado para decirme que me había cobrado mal con otro datáfono que tenía que ir a que me cobrara bien Le pedimos también almohadas ya que las almohadas que tiene el apartamento están muy muy blandas y parece que no tengas nada, y nos dio Silvia 3 almohadas siendo 4 , y sin funda de almohada y estaba pintada de pintalabios, porque Silvia no encontraba las fundas de almohada, un desastre esta chica , las camas los colchones estaban para tirar, súper incómodos , de limpia , sin más En resumen Silvia es un desastre, no sabe hacer nada , habla mal a los clientes, y no sabe ni ubicarse ella El apartamento sin más, la limpia regular, camas muy incómodas y almohadas para tirar y poner nuevas
• Alexander (8/5): Love Lanzarote and will be back will probably stay at a hotel next time to meet more people - Great location and quiet Reception is not close by and hard to find at night
• JEAN-PIERRE (8/5): très bien - la situation, la taille et la vue le manque d'équipement ménagers: couteaux, couvert, ....
• Miriam (8/5): - La posizione è buona, vicino sia alla spiaggia che alla via principale Non c'è il wi fi nell'appartamento, la lavatrice non funziona, mancano alcuni utensili base in cucina tipo cola pasta e forbici. Siamo andati con un bambino e ci siamo trovati in difficoltà per questi ammanchi
• Liz (10/5): -
• Susan (8/5): Very good -
• Mc (8/5): Very good - WiFi necessary Could do with one or two English language TV channels amongst 15 plus Spanish channels
• Murray (8/5): Very good - Was great apartment, tried to book again for next year but wasn't available No British TV or Internet. No hot water for shower,they did change the boiler but still only got about 60 seconds
• Eugene (8/5): Very good -
• Rebecca (4/5): Disappointing -
• Aaron (4/5): Could have been better if staff communicated better - Sea view The fact there was another apartment included which was underneath our apartment which the staff failed to inform us on. Therefore I only found out we have another 2 beds and bathroom as I was checking out when I should have been told about from the start!
• Nichola (10/5): Excellent stay. - Great location . Super close to the beaches Clean and modern. Quite area and private balcony. All the staff I had the pleasure to meet are fantastic.
• Michelle (10/5): Exceptional -
• David (8/5): Very good - You are right by Chica Beach. The place is very specially quiet at night. The view is very good. The second bedroom is downstairs in a very secure but dingy room. I have a bad allergy to cats and I think some of the last visitors had let them in on the soft furniture as I had to take antisttamine tablets and my inhaler all week. Its ran by Costa Volcan but there pool is in bad condition so wouldnt use it.
• Samantha (10/5): Exceptional - Everything was better than expected. Right by the beach. Apartment is very spacious and clean. Has everything you need. Lovely views. And staff at hotel were very friendly and helpful. Nothing to not like. Everything was perfect.
• John (8/5): Very good - Location fantastic Nowhere to dry clothes no iron or hairdryer
• Joseph (8/5): Very good overall. - location ideal for us. No WiFi and no English TV channels, problem for English speaking people staying for a few weeks.
• Anisha (10/5): Luxury, fabulous location and have already booked again - Everything the location, the apartment was perfect Nothing at all! It was all amazing
• Tom (8/5): Nice basis but comfortable apartment in a great location close to amazing diving - Location location location No sun loungers / small out side space
• Phil (4/5): Overpriced and poor customer service. - Very spacious. Enough glasses and crockery. No help from reception as to what facilities were available. Was not informed of the living quarters downstairs. No Wi-Fi, which cost me £60 in roaming charges. No batteries in the TV remote. Pointless as there are no English speaking channels and no sun beds on the large terrace. Very overpriced for what you get. Cleaner came once in our entire stay and came 15 hours before check out so be prepared to clean the apartment yourself. No towel changes either. I get the impression that this is a private rental that Costa Volcan manage however there was no real management of the property by reception except a very poorly drawn map on how to get to the accommodation which is a 7-8 minute walk away. Felt completely helpless if anything was to go wrong. I would not stay again.
• Janet (10/5): Totally positive - Location was amazing, right next to the beach and a few minutes from the harbour. Property was super clean and kitted out Had to pay to hire a hair dryer
• Johann (4/5): Disappointing - The apartment is in a good location with a great view of the sea. The apartment is owned by the Costs Volcan spa hotel. You have to check in there and then walk to the apartment. Apartment is very basic with no soft furnishings. If you like to sunbathe, there is no lounger on premises, you have to walk up to hotel's pool. There is no WiFi in apartment, only at hotel, which isn't ideal. No UK TV either. We didn't think it was value for money
• Michele (6/5): Great location Bad communication - The location was fabulous The apartment had an amazing balcony with a view of the sea and sunny most of the day The apartment was very clean We weren't told that we had to go to a hote to l get keys and then walk to our apartment with our suitcases We are elderly and ourluggage heavy . Also we had to bring the keys back to the hotel on the day we were leaving so again having to bring heavy luggage up a few streets in the heat I wanted to leave the keys in the apartment and explained to the manager I had a bad back and didn't need to carry my luggage .I needed the taxi to pick me up at the apartment, not the hotel She showed no sympathy actually .and was very inflexible. She should have offered at least to send someone down to the apt.to help me bring the luggage to the hotel The address we were given by booking .com was misleading as the taxi driver didn't know where to drop us. It should have given us the name of the hotel which owns the apartment. from the very beginning We didn't like the location of the 2nd bedroom below the apartment. It was dark and we had to leave the balcony doors unlocked so whoever was in that bedroom could get into to apartment when she wanted to . It felt insecure .. You could make simple changes to make it more comfortable for guests as the rest of the facilities were great. There could be a key box outside the apartment so we don't have to get our keys or someone should help us with our luggage . As for the bedroom downstairs you need to have a lock on the balcony door with a key which the person downstairs would have to be able to access the apartment at any time .
• Jeff (7/5): Good -
• Jackie (7/5): Really enjoyed the location and will definitely return. - The location of the apartment/bungalow was fantastic as we were almost at Playa Chica. All other amenities on the doorstep! The view from the balcony is fantastic, looking onto the well kept gardens and sea beyond. Photos attached (day and night views). The path at the entrances to the apartments/bungalows was dug up and pipes were being laid but no-one worked on them the whole 10 days we were there. Boards had been placed over the narrow ditch to cross safely. It didn't interrupt our holiday - it was just a wee bit messy! Photos attached. The apartment, albeit good, was a bit soul-less. Could've done with a bit of colour as it was quite bland but everything we needed was in the apartment. The shower head blew off the wall when turned full on - it hit us both on the head (not at the same time I may add!). I was left seeing stars so I turned it to a trickle and this worked fine but took longer to shower. Also the hot water tap on the wash hand basin came out at a trickle so it took ages to get hot water.
• Mcgrogan (9/5): Superb -
• Laureen (7/5): Enjouable - Easy to gey the keys but difficult to find the property in the dark. Map given was insufficient and sogn for property needs to be reinstated. It was too low Welcome, convenience amd cleanliness.
• Marcus (7/5): Good - Close to the beach and old town.theres a local shop close by which is ok priced.No swimming pool but you can use the hotels pool and its got a cheap enough bar by the pool.Beds are comthy and the cleaner calls every 3 days. Watch the washing machine! It chewed up some of our clothes! No iron or board there. No air con which stressed me out soon as we went into the apartment! It was wild warm but if you leave the main bedroom window open and the patio door open at the other end of the apartment it gets a natural draft going which keeps it cool but if you worry about security its not for you.theres fixed shutters in the bedroom and patio is one floor up so it didnt bother us. Outside looks like its not been painted in years but inside was nice. The second room was abit small for bunkbeds as one bed pulls out under the other,which inturn you cant open the bedroom door if its pulled out🫣
• Duffy (10/5): perfect - Place was spotless, room regularly cleaned and towels changed. couldn’t fault our visit here. no clothes line
• Michael (7/5): good location and price. very clean. - Although there was no pool there is use of the owning hotel’s pool nearby. No reception and you needed to walk up to the nearby hotel which owns it.
• Stephen (8/5): Very good -
• Naomi (7/5): lovely!! - really close to sea - excellent snorkelling spot sofa wasn’t very comfortable

Photos