Hotel Mura Cancun

Location: Av Huayacán Supermanzana 313 Manzana 227 Lote 6 Plaza Murano, Cancún, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Family rooms
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Massage services
• Solarium
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Coffee Shop on site
• Spa/wellness center services
• Beauty Services
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Television in common areas
• Express check-in
• Billiards or pool table
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Pool waterfall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Junior Suite

  The fireplace is a top feature of this suite. This air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath. Meals can be prepared in the kitchen, which features a refrigerator, kitchenware and a microwave. The suite features a flat-screen TV with cable channels, a mini-bar, a seating area, a dining area as well as city views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Fireplace
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Suite

  Guests will have a special experience as the suite features a fireplace. This spacious suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and a shower. Guests can make meals in the fully equipped kitchen that has a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a seating area, a dining area as well as city views. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Fireplace
  • Sofa
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Twin Room

  Guests will have a special experience as this twin room provides a fireplace. The twin room includes a private bathroom equipped with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Fireplace
  • Tile/marble floor
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Queen Room

  The fireplace is the standout feature of this double room. The double room includes a private bathroom fitted with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Fireplace
  • Tile/marble floor
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe King Room

  Guests will have a special experience as the double room features a fireplace. The double room includes a private bathroom equipped with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Fireplace
  • Tile/marble floor
  • Wardrobe or closet
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Konstantinos (10/5): Fun stay - Large roomy comfortable
• Abhishek (8/5): -
• Donald (8/5): -
• giorgia (7/5): -
• Alazne (6/5): -
• Patricia (8/5): J’y retournerais pour y prendre leur déjeuner - Le restaurant, l’amabilité du personnel Son emplacement….bordé par deux artères achalandées et bruyantes où il a été impossible de dormir ne serait-ce que les fenêtres légèrement entrouvertes.
• Julien (9/5): -
• Renaud (9/5): - Accueil, hotel qualité prix très bon pour un passage sur Cancun.
• Dominique (10/5): - Love it N/a
• Daniel Alejandro (7/5): -
• Jose Luis (8/5): Excelente relacion precio calidad. - Habitaciones enormes, con mas que suficientes amenidades, cocineta, sala, dos baños, realmente increíble Hay algunas cosas que mejorar como que no podías llamar al elevador desde el piso 8 por lo que tenias que bajar un piso por las escaleras para poder bajar por elevador pero nada importante.
• Ewa (3/5): - Parking darmowy, prosty dojazd, miły personel Ściany były niesamowicie cienkie, było słychać każde spuszczanie wody. Prysznic był okropny- z drewnianą kotarą. Zapach stęchlizny. Ze zdjęć zgadzały się tylko psy z ręczników
• Lasse (7/5): - . .
• Marina (8/5): - Points positifs : Très bonne hygiène, aussi bien dans les parties communes que dans la chambre. La literie est de bonne qualité, confortable. Draps propres, serviettes de linge et sanitaires propres, rien à redire sur l’entretien général. Point à améliorer : Le pommeau de douche était bouché par le calcaire, ce qui empêchait une bonne évacuation de l’eau. Toutefois, le problème a été signalé et une solution a été trouvée rapidement avec le remplacement du pommeau, ce qui est appréciable. Points positifs : Très bonne hygiène, aussi bien dans les parties communes que dans la chambre. La literie est de bonne qualité, confortable. Draps propres, serviettes de linge et sanitaires propres, rien à redire sur l’entretien général. Point à améliorer : Le pommeau de douche était bouché par le calcaire, ce qui empêchait une bonne évacuation de l’eau. Toutefois, le problème a été signalé et une solution a été trouvée rapidement avec le remplacement du pommeau, ce qui est appréciable.
• Olvera (9/5): -
• Luis Roberto (10/5): Excelente calidad precio y ubicacion - La atencion de recepcion Nada, todo super bien, calidad precio
• Davinia (10/5): -
• Rick (10/5): -
• Zsuzsa (10/5): - A személyzet nagyon kedves és segítőkész. Hatékonyan segítettek megoldani a problémánkat a kölcsönzött autónkkal is, pedig nem volt közük ahhoz a foglalásunkhoz. Hálásak vagyunk érte!
• Nora (10/5): -
• Ahmed (7/5): -
• Andres (10/5): - El mejor de todos donde nos hospedamos, limpio, moderno, alberca muy disfrutable
• rosal de maria (8/5): - La amplitud del cuarto. Buen gusto en la decoración y su posición
• Caroline (9/5): -
• Emma1199 (7/5): Only one night. - We booked this hotel last minute at 10pm because of issues with our flights. We were not even supposed to land in Cancun. It was available and the staff let us checked in at 11pm. If felt more like a private room in a hostel than a hotel.
• nicola (8/5): - Huge apartment Road noise horrendous even on 7th floor. Coffee machine would have been nice.
• Nate (8/5): Clean, large, close to airport - very large space, walking distance to shops restaurants no iron , coffeemaker, other basics in the room
• EDUARDO (6/5): -
• AMERICA PAMELA (6/5): - Good size of the room A lot of stairs to get to the lobby, with the suit cases is really uncomfortable
• Justin (10/5): -
• Colin Henrik (5/5): An unpleasant hotel that we would only recommend for a very short stay and only if you have a car - - Large bed with a good blanket - Good internet - Parking available - Hotel located close to restaurants and bars - Room with very thin walls - you can hear other guests checking in and out the whole night and also noises from the courtyard - Unlovingly furnished rooms - Mura claims to be a boutique hotel (def.: a small, stylish, and intimate lodging offering personalized service and unique character, distinct from large chain hotels through its individualized design, focus on local culture, and curated guest experiences, typically with fewer than 100 rooms). However, this is definitely not the case. The hotel is neither small nor stylishly designed, and it doesn’t feel intimate!!! - The water from the shower smelt strange - The provided towels strongly smelt of chemicals (probably bleach) - I couldn’t dry myself - The sockets are not functioning properly - Leandro welcomed us very friendly on arrival. However, the female receptionist was not very friendly - No message from the hotel after booking our stay (from all our other hotels we received a direct message) - Rusty dustbin and mold in the bathroom - The pool is poorly maintained and not inviting to relax - The hotel is overpriced in comparison to the other hotels we booked - It seems like many men come here for a hair transplant
• júlia (8/5): -
• TOMAS (10/5): -
• Faby fr (3/5): -
• Caraza (10/5): - Everything was very good Bed sofa was very uncomfortable
• Michael (7/5): Very good choice for the budget minded - The hotel was functional at a much better price than the "hotel zone". There is a seafood restaurant across the street that is fabulous and much better pricing. A 5-10 minute Uber to the north gives you malls, sports bars and the downtown area. If you do want to go to the Hotel Zone & beaches then it's 20+ minute Uber and $10+. If you're on a budget, then this is still way better than staying in the Hotel Zone.
• Antje (8/5): - Kostenlose, sichere Parkplätze auf dem Gelände.Dicht am Flughafen. Wir nutzen es als Stopp Offer Nacht,da wir spät in Cancun ankamen.In direkter Nähe gibt es viele Restaurants Für eine Nacht ok. Das Hotel liegt an einer stark befahren Strasse die der Zubringer Richtung Cancun oder Tulum ist.
• Victor Saul (7/5): -
• KAZUNORI (5/5): 設備は悪くない、立地は人により、スタッフはダメ - 施設はキレイで水の流れも良かった 通りの近くだがそれほどうるさくないのと、レストランもいくつもあり、立地の割には食事は困らなかった ただ、それ以外は何も無いのと、多くのアクティビティのピックアップポイントから離れている スタッフは良くない あんまり挨拶もしないし、早朝のチェックアウトため、その確認もメッセージとチェックインの時にしたが、誰もいないし連絡も取れない、チェックアウトのボックスもわからず、カードを置いとく事しかできなかった トラブルになったらかなり困る
• Aspra Rodríguez (7/5): -
• Florence (9/5): The hotel was fine for my last night in Cancun. Great value for money. Conveniently located - The hotel is centrally located and in the shopping complex, there is a restaurant and bar. It's right by the highway so you can hear the car noises.
• Juan (8/5): -
• Juan (8/5): -
• Manami (9/5): -
• Nicholas (7/5): -
• Salinas (8/5): - Q el hotel es casi nuevo Estaba muy pequeño
• felipe (10/5): -
• Luis Eduardo Zedillo (7/5): Urge mantenimiento - La ubicacion Instalaciones descuidadas, lobby, baño, aire acondicionado
• Tui (9/5): -
• Kévin (8/5): - Lieu propre et personnel sympathique. Manque d'équipements
• JUAN PEDRO (8/5): -
• Ramon (6/5): Hotel senzill a prop de l’aeroport - Hotel economic a 15 mins de l’aeroport, amb aparcament inclos, i al costat de bons restaurants per un preu economic Hi havia una taca de sang al bany, molt sorollos. Gimnàs molt bàsic i no et pots comprar re a l’hotel (snacks)
• Roberto (7/5): - Hotel boutique forse non proprio la definizione giusta. A noi serviva per una notte per stare vicino all'aeroporto. Posto su strada di grande passaggio in zona industriale. Insomma non raccomandabile per le vacanze ma buono per esigenza come la nostra
• Sandra (7/5): - Tiene parking y se hace rápido el checkin. La habitación olía demasiado a humedad.
• Delia (7/5): -
• Ana Belén (8/5): -
• Emiel (7/5): Prima airport verblijf - Prima en schoon verblijf bij de airport. Lekker bed en douche. Kamers beetje sfeerloos en verwacht niet te veel van het zwembad. Airco maakte bij ons onwijs lawaai en uitzetten was geen optie.
• Marjolijn (8/5): -
• Stephen Robert (8/5): -
• julio cesar (10/5): -
• Grace (8/5): Very good - It was okay. Nothing spectacular but good enough for a couple of nights. There were some cleaning and maintenance details.
• Elikem (10/5): Exceptional -
• Arup (8/5): Great value, specious and clean - Spacious, clean and modern feel I booked the suite expecting a kettle and microwave. But, they didn’t have. Since it was just an overnight stay, I was ok with it. One of the aircon controllers didn’t operate on causing excessive cold.
• Mical (7/5): Good - Hotel Mura is located pretty close to the airport so it is a great place to stay when you arrive in Cancun or the evening before you fly from Cancun. The hotel is decent and clean but not special enough to stay for several nights.
• Raul (8/5): Very good - - Big room - Everything works - staff can't make decisions by themselves. They need to contact the owner and come back to you later. Small business mentality. - The entry is hidden and the lobby is small
• Luis (10/5): Exceptional -
• Jose (10/5): Nice - Business near by Elevator problems
• Jorge (8/5): Very good -
• Mariana (1/5): Bad -
• Rebolledo (10/5): Exceptional -
• Margherita (8/5): Good location for airport early flights - Big room with all amenties Bit noisy, you could hear guests from other rooms
• Terry (10/5): Exceptional -
• Juliana (4/5): Disappointing -
• Patrick-fr (8/5): good hotel near the airport - good hotel near the airport for one night. smiling and helpful staff.. Brief breakfast, not very generous. the bare minimum.
• Mutch (9/5): Superb - Staff and cost Broken elevator. Noisy to sleep at night with traffic.
• Bryan (2/5): Very poor - Location to airport. TV worked well. No service, no staff after 7pm, no water, no hangers, no glasses, pots, one mug, one dinner plate, one salad plate, on extra blankets or pillows, not as shown in photos. No hot water in sink, shower fine. No front entrance... both taxi arriving and uber departing could not find the place. All dinnerware was stained and stuck together... flatware bent and pieces missing. Not a Spa hotel, the spa was an other business in the adjoining building. This was an apartment building with limited conversion to hotel. No room safe. No decor. Spartan. This was a disaster. Very upset. Booking.com said it no longer lists this! Why were we not informed of this.
• Francois (9/5): Superb -
• Rob (9/5): Superb -
• Thomas (8/5): Very good -
• Carlos (10/5): Exceptional -
• Hannah (9/5): Superb -
• Mannyc281 (9/5): Superb -
• Elisabeth (8/5): Very good - Loved size of rooms and 2 large bathrooms. Very comfortable. We only stayed 1 night before an early flight so we did not get to enjoy everything the room had to offer. And we left before breakfast started. Location was close to places to eat and not too far from city ADO stop and airport. Late breakfast and coffee
• Ian (8/5): What you see, is what you get! - Proper en vriendelijk.
• Cecilia (8/5): Very good -
• Carlo (7/5): Good - Staff available to our requests. The furniture and the room were new The floor was not clean, the hotel area is not recommended
• Mateusz (8/5): Very good - Good breakfast
• Gary (7/5): Reasonable place to stay the night before our flight out of CUN. - Reasonable place to stay the night before our flight out of CUN. Very basic amenities in the room, no coffee maker
• David (9/5): Superb -
• David (9/5): Superb -
• David (9/5): Superb -
• Kemøt (8/5): Very good -
• Laura (1/5): We arrived at 23:05 and had told booking and the property in advance. They didn’t let us spend the night and didn’t offe - DONT EVER GO THERE! No se queden nunca allí! The manager, Lizzy Hidalgo, didn’t even pick up the phone when told that we had a reservation but they wouldn’t let us in. Totally unprofessional, the guy at the reception, Brais, kept saying that the system was shut even though they knew our landing time. We ended up leaving the property at midnight with no help provided even though we had paid.
• Esat (8/5): Very good -
• David (10/5): Exceptional -
• Deepc (10/5): Perfect for a night before our flight - I am not sure if we were upgraded, but we ended up getting a one bedroom flat with a semi furnished kitchen (with a gas stove, microwave, fridge), a hall with TV, and oodles of closet space. The location was great for us as we wanted to stay near the airport, as we were staying for the night before our flight. It's quite far from the beach though. The breakfast was adequate, though our server refused to give cream with our coffee (he said that the cream would cost extra!), but that maybe more the server than the hotel. The only thing was the price we were charged wasn't the same as what booking.com had told us. It wasnt much more, but they were taking the booking.com USD amount, converting it to MXN and then charging us that, and we lost a bit in the arbitrage. Again, this is nothing against the facility, but more about the interface with booking.com
• Gauthier (8/5): Good starting point after a long flight - Good breakfast Restaurant near the Hotel Confortable Rooms 15min from the Airport Parking not really indicated A little bit noisy due to the road near the hotel
• Manshur (10/5): Good stay - Great spacious room, friendly staff and they accommodated us at very short notice Nothing
• Maximo (9/5): Superb -
• Emmanuel (8/5): Very good -

Photos