Muse Hanoi Serenity Suites

Location: 215 Phố Giảng Võ, Hanoi, vn

Star Rating: 6.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Tour desk
• Non-smoking throughout
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cashless payment available
• Fire extinguishers
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• CCTV outside property
• 24-hour security
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Covered parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Room

  Guests can make meals in the kitchen that has a refrigerator, kitchenware, a microwave and an electric kettle. The spacious family room features air conditioning, a washing machine, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

  Max Occupancy: 6 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Dining table
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Superior Double Room

  The fully equipped kitchen features a refrigerator, kitchenware, a microwave and an electric kettle. The spacious double room provides air conditioning, a washing machine, as well as a private bathroom featuring a bidet and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

• Deluxe Double Room With Balcony

  Meals can be prepared in the kitchen, which comes with a refrigerator, kitchenware, a microwave and an electric kettle. The spacious double room provides air conditioning, a washing machine, a balcony with city views as well as a private bathroom featuring a bath.

  Max Occupancy: 3 (3 Adults)

  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Kitchen
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Outdoor furniture
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Anh Tuan (8/5): - Stay was very comfortable
• Leila (8/5): Very good -
• Abou (9/5): Superb - Very nice staff and very clean and comfortable Good choice
• Chad (1/5): Bad - Family of 5. We liked the cleanliness of the room.. And also the location.. Close to. Plenty of places to get food. There was a couple of things we didn't like.. One was when our toilet had blocked I had gone down to the lobby to ask for a plunger to use or something similar and was told they will sort it later. And then the security tried to charge me 60vnd to use the toilet in the lobby lmao. The second thing was when we were checking out the staff went and checked our room. And came back down and said we had to pay for towels that were dirty.. We had left towels in the laundry basket. Obviously to be washed we were supplied white towels and white smaller towels to use. We had to use the smaller ones for our bath mat. Obviously will get dirty from feet being on them. So yea they tried charging us for towels that there staff haven't even washed yet. Which seemed ridiculous we refused to pay for it. And they gave in and let us go... Like come on. Your staff haven't even washed them yet.
• Thuy (7/5): Everything met our expectation except the beds - Clean and new appliance Beds are new but very cheap quality. Not comfortable
• Potter (8/5): Very good -
• Vuong (6/5): Pleasant - Room for 3 people, but only 2 people can use
• manh tien (8/5): - điều hòa để chiều nóng thì bật lên hơi lâu
• The (1/5): A disappointing trip filled with discomforts and frustrations. DO NOT STAY HERE - I booked this location because it was near a government agency I needed to access and for this purpose, it served me well. Do Not Stay Here!!!! Room was very overpriced for Vietnam, even by "foreigner standards". The back door was not secure and needed fixing. The internet was poor quality and when asked to move to a room with better wifi that I needed for work, we were placed in a much smaller room without a table and chairs for eating. We had to eat on the floor and the wifi still was not acceptable for simple work tasks. Finally, the reception double-booked our room and on our last evening we had a late night intrusion at 3am by other guests who invaded me and my wife's privacy. While going through motions to to assist in our discomfort, the hotel did very little to be responsible in all of these matters and only offered us a 10% discount on our next stay which will absolutely NOT HAPPEN!!! Oh, did I mention that the "free ride" from the airport to the hotel was also a scam and I ended up paying out of pocket to get there? : ( ...and the elevator malfunctioned requiring us to carry luggage down narrow stairs for several flights...
• Anh (8/5): Very good -
• Intalan (9/5): Perfect for longterm stays - The apartment is new, well decorated and properly equipped (kitchen wares, washing machine, refrigerator, iron, etc.) very good for long term stays. A bit far from the old town center of hanoi, but grab motorcycles are cheap. I dont mind the noise from the main street, but if you are a light snoozer, that could be a problem.
• Akarin (8/5): Very good -
• Alena (1/5): Rip off, avoid if you want a peaceful stay in Hanoi - Everything was new This place is a rip off. They were very demanding that I pay the entire amount up front without seeing the room. Once checked in, I realised that I did not get the room that I booked but one that was facing the busy street. It was very noisy and the balcony door wasn't even working so it's very insecure. I insisted on getting a different room which was then much more quiet. All this was a hassle. Upon check-out, I had to pay 50.000 VND to wash a single towel which had mascara on it and they insisted that they had to give it to a special cleaner. They really try to squeeze every single Dong out of you.
• Lai (10/5): Exceptional -
• Hoàn (10/5): The entrance hall is clean, not too big but adequate and the staff is enthusiastic. When I arrived, the staff was very h - Everything Nothing to say at all

Photos