Atour Hotel ShanghaiPeople's Square Xintiandi Subway

Location: Building7, No. 199, Hefei Road, Shanghai, cn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Wheelchair accessible
• Kid meals
• Guest rooms disinfected between stays
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• CCTV outside property
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request

Rooms Available

• Superior Suite

  This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Superior Twin Room

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Superior Double Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Jimu Child-Parent Twin Room

  Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Double Room with City View

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Double Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Additional bathroom
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Teng Hong (8/5): We had a pleasant and wonderful stay mainly due to the attentive and pleasant staff. Thank you Atour! - It is well located with easy access (less than 100m) to the Xintiandi metro station and an easy walk to nearby Fuxing Park and the Sinan Mansions. The front desk staff were extremely helpful and met our requests with always a smile and always saying “没事”！ The ironing facilities are in a common area which makes it not very convenient as we need to go downstairs. Do consider having irons available upon request for guests to borrow and use in their own room. The nightly complimentary supper is a great service but do consider including coffee and tea as part of the supper service. That would be well received if there is.
• Novak (9/5): - Kind staff Clean hotel Vey modern style Renovantion is ongoing on the ground or first floor. Soundproof isn’t ideal
• Ester (8/5): Buena ubicación en Xintiandi - Shanghai - Ubicación y calidad hotel & habitación La oferta de desayuno y el hecho de que en recepción nadie hable inglés
• Shabila (10/5): - The breakfast was delicious. The staff were nice. There was a robot for delivery, which made it easier to order stuff. The location was nice, lots of shops/restaurants walkable distance. The laundry was a nice feature, equipped with detergent etc.
• Shabila (10/5): - The breakfast was delicious. The staff were nice. There was a robot for delivery, which made it easier to order stuff. The location was nice, lots of shops/restaurants walkable distance. The laundry was a nice feature, equipped with detergent etc.
• Ana Carolina (8/5): -
• Liyan2022 (8/5): location and facility is 10/10, 2 double bed rooms are quite small - opposite you see one of the best houses in shanghai , location is super! lobby/breakfast/landury and gym is just so close to the lift and connected, everything is not big but so comfy like you live in a fancy apartment with all you need. eat/bathroom is close, landury is close, staff can help you to dry the clothes and send to your room.. i would say 10/10 facilities for a small family of 4 first room on level 2 is so noisey and got moved up, room gone abit quiet but even smaller with smaller window and airflow...
• Jose (9/5): - Que era sencillos y cómodo La acústica no era del todo buena
• Tey (6/5): -
• Michael (10/5): - Great location
• Eunice (7/5): - Location was great, bed was comfortable, rooms are clean. Staff was generally nice. Breakfast was delicious. Quiet rooms -- don't hear the noise from other rooms. We booked city view room, and got a room with the view of the aircon condenser + close to the next building. they changed our rooms after i asked, but still wasn't the same room type and smaller than booked. service also rather inconsistent -- we were not given toiletries when we checked in, but were given toiletries (toothbrush/paste/slippers) for the 2nd room.
• Benjamin (9/5): Clean, comfortable and close to subway - Comfortable beds, clean and close to subway Rooms are quite small
• Jemerrick (10/5): I recommend the property. - The property was easily accessible, very clean, and provided the amenities for convenience and more. There is nothing I didn’t like about the property. I was very satisfied.
• Madalina (9/5): Very nice overall - Very well located in a very good neighbourhood, with restaurants around and malls where you also have very good food options. The breakfast is really great, with many good options. It’s not a huge minus, but most staff at the reception doesn’t know English, but they’re very nice and helpful and you can “talk” to them via Translate on phone.
• Ekaterina (7/5): - Convenient location, new building Poor selection of European food for breakfast, room hasn’t been really cleaned - it seems that they just take out the trash and make the beds/change towels. I had a birthday during my stay and they didn’t provide any kind of treatment/present at all. Also the 1st room we were checked in was awful - no sunlight, window looks into some technical backyard from where it was very noisy all the time, window didn’t seem to fully lock and it was quite cold in the room all the time. Also the room itself was very small. We’ve asked to change the room but the new one was available only the next day. Staff is quite welcoming but NOBODY speaks English at all.
• Shing Chyuan (9/5): Overall good. We will very likely book again the next we return to Shanghai. - Comfortable, clean, and the staff are all friendly and helpful. Location good.
• Jeanette (10/5): -
• Solberg (10/5): 😊😊😊😊👍👍👍 - Beliggenheten og at det var rent og delikat
• Marie-Jo (9/5): -
• LayHar (8/5): Enjoyable - Comfortable bed A bit small
• Gui Fang (10/5): We enjoyed our stay at the hotel. It was clean and well kept. The hotel staff were amazing as well. You can even contact - Location, hotel facilities and hotel staff were amazing! None
• Padraig (10/5): Most Enjoyable - Very comfortable, clean, great staff Nothing
• YY (8/5): -
• Shuhui (8/5): Excellent staff. Will stay again. -
• Wikanda Sr (10/5): -
• Alexandros (9/5): Excellent stay near Xintiandi! - Had a wonderful stay. The hotel is very clean and modern, and the staff truly goes above and beyond to be helpful. You can’t beat the location! it's just a short walk to Xintiandi Square and the metro, making exploring Shanghai so easy. Highly recommend for both service and convenience! The only downside was a major issue with the laundry room. Since the laundry service is free, it is very popular, but unfortunately, someone previously used bleach in the machine. This ruined all the clothes I washed. I informed the reception at checkout; they were helpful and tried to find a solution, but the damage was already done. I advised them to check the machines immediately so it doesn't happen to other guests. It was a shame as it ruined my wardrobe, but I appreciate the staff's effort to help.
• Anastasia (8/5): -
• Fabiola Kimie (10/5): Excelente - Bastante funcional e limpo
• Ilia (9/5): -
• LISA (9/5): - Great stay in Xintiandi — steps from the metro and a wonderful local market for breakfast, plus the hotel breakfast itself was very good. The room isn’t huge, but larger and more modern than many Shanghai hotel rooms, so it worked well. This location is priced a bit higher compared to other Atour properties, but given the convenience and area. Would return. N/A
• Natalie (10/5): Wonderful - Free Laundry Helpful staff when we needed assistance Spacious room comfortable bed Nil
• Raymond (9/5): -
• Giulia (8/5): -
• chudinr (9/5): - Отличный отель, хорошая локация, шикарные номера, чисто и очень комфортно. Бесплатная стирка и сушка, что очень удобно если вы долго путешествуете. Есть небольшой спортзал. Заселение быстрое, выезд еще быстрее)) Очень очень медленный интернет, я бы сказал, что его вообще нет. Однообразные завтраки, но в целом приемлемо. Слышимость в номерах - последнюю ночь кто-то из соседей веселился, сложно было уснуть.
• Pablo (9/5): -
• Zhen cong (10/5): -
• Peter (8/5): Was nice, unfortunatley I had only two nights. -
• Chris (9/5): -
• DAODING (7/5): -
• Atun (10/5): Will surely stay here again on our next trip to Shanghai - First off, the Xintiandi neighborhood is gorgeous. The hotel's lobby and interior was a modern chic delight. Then we got upgraded because it was my Birthday, and we had a lovely corner room with spectacular view. We didn't book breakfast, as we usually don't. But the complimentary coffee was very good! All in all, I loved the neighborhood of this hotel and enjoyed our experience. Thanks! The address of this Xintiandi property was confusing to the Taxi Drivers, so we were misled to another place. Also, communication via google translate is not always the best means.
• Asatilla (9/5): -
• Muriel (3/5): - Une Bonne literie. Un copieux petit dejeuner. L’environnement de l’hôtel n’est pas top. J’ai malheureusement eu une chambre en face des travaux 24h/24h. L’accueil n’est pas aimable. L’hôtel est trop cher
• Roger (1/5): -
• Nicky (8/5): Ideaal locatie in Shanghai om te overnachten. - Locatie en hygiëne Geen internationale stopcontact.
• NAPAT (10/5): - Although some of the staff don’t speak much English, they were all very friendly and went out of their way to help us. There was a bit of road work in front of the hotel, and they thoughtfully arranged a quiet room for us. The hotel is very clean, smells fresh, and feels calm and relaxing—not busy at all. I really loved my stay here. If I come back to Shanghai, I’ll definitely choose Atour again! No
• Sukolkarn (10/5): -
• Adriana Maria (10/5): -
• Anonymous (8/5): Very good -
• Andrea (9/5): Superb -
• Cuauhtemoc (9/5): Superb - Clean and nice room. Nice bed sheets and comfortable bed. Location feels like an authentic local middle class neighbourhood and is easy to get everywhere. Staff was friendly and helpful. perhaps was slightly pricey.
• Irena (8/5): Very good -
• Pimpinun (10/5): Exceptional -
• Kei (9/5): Superb -
• Kway (8/5): A pleasant, safe and quiet stay. - The staff are superb. Friendly and helpful. The environment is clean and safe. It would be useful if the bathroom has a bidet spray.
• Nonthadej (9/5): Superb -
• Paul.benedict.zachariah (10/5): ATour Hotel Shanghai Xintiandi Metro Station combines convenience, comfort, and thoughtful amenities - The room itself was absolutely perfect. Spacious, clean, and tastefully designed, it offered everything I needed for a comfortable stay. The bed was incredibly cozy, ensuring a restful night’s sleep after busy days exploring the city. Every aspect of the room exuded a sense of modern elegance, making it feel like a home away from home. My stay at the Atour Hotel Shanghai Xintiandi Metro Station was exceptional, and I highly recommend it to anyone visiting Shanghai. The hotel’s location is unbeatable—right next to the Xintiandi Metro Station. Whether you're here for business or leisure, getting around the city is incredibly convenient. With easy access to key attractions, dining spots, and shopping districts, this hotel is a perfect base for exploring Shanghai. I want to personally thank all the staff for taking great care of us! One feature that truly stood out was the laundry room facilities. The space was well-maintained, modern, and thoughtfully designed to make doing laundry a seamless experience. For long-term travelers, having access to such high-quality and efficient facilities is invaluable. This small but essential detail demonstrates the hotel’s commitment to guest comfort and convenience. The shower area, however, was the highlight of my stay. It was thoughtfully designed, with excellent water pressure and temperature control, creating a spa-like experience. After a long day, it was the perfect way to unwind and refresh. From the prime location and exceptional laundry facilities to the perfect rooms and luxurious shower area, this hotel exceeded my expectations in every way. I will definitely return on my next trip to Shanghai! Despite the limited command of English amongst the staff. That is just a minor issue. As long as they were dedicated to ensuring every piece of information was clarified and addressed. On the downside, the mini gym was far too small—it might have been better repurposed as a space for a few subsidized massage chairs for guests to relax while waiting for their laundry.
• Steve (8/5): Very good -
• Glenn (7/5): Good - Nobody spoke English
• Yee (9/5): New, clean n convenient n pleasant staff. - So very near to Xindianti Mrt station, exit 1 & 2. Walking distance to many attractions. Very clean with super new fittings. Free onsite laundry. Pleasant staff who endlessly offered bottles of water when we went out for day outing. Was given a non smoking room which a smoker had once occupied. There was a persistent stench throughout stay inspite of the air filter provided.
• Wendy (8/5): Convenience for stay - It is near with the Metro station. Just walk in 10mins time able reach. It is convenient for us as tourist for short stay and visit Shanghai. Their staff all very kind. We can use their laundry's with FOC! This is what I feel so surprised with facilities they provide. I rent 4 rooms. Found certain rooms with some bad smells. We have notice with the receptionist, but then they willing assist us for this method immediately.
• Cindy (9/5): A wonderful experience - Staff is super efficient and friendly. They honestly try to make our stay as comfortable as possible. Location is awesome. Conveniently located in the heart of shopping, food and bars. Rooms are clean and they also have in house laundry facilities that we can use for free. Also provide light supper for free. If anything, the rooms are small.
• Serena (9/5): Superior and incredible value for money - Modern, clean, effective and of highest comfort Nothing, everything was great
• Catherine (8/5): A nice short stay. - Quite modern, boutique, with young friendly staff. Comfortable beddings and powerful shower. Nice little touches eg. Reading/book shelf area in the lobby area and later night Chinese congee corner. Young staff not speaking much English, limited knowledge about international standards/customs in hospitality business. Cleaning lady keeps replacing my bath towels unnecessarily every single day even though I put it back on the rack. The gym is super tiny and no privacy (people come in and out to pass the gym to the communal laundry area)
• Danieldelange (5/5): Everything only in Chinese - New, modern and clean. Tasteful design. Spacious room. This is a 'great, but...' hotel. Super great location (Xintiandi), but in front of a big construction place. 6.00 am already lot's of noise. Modern room, but everything everything in Chinese. Even the aircon. No idea how to change. Plugs all Chinese. Plug for USB C, but it didn't work. Nice people, but nobody nobody speaks English. Invoice, but in Chinese. Summary: not an international hotel that should not be on Booking.com

Photos