Cueva Lua

Location: Calle 1 Toronja, Cancún, mx

Star Rating: 7.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Family rooms
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Japanese garden
• Covered parking
• Swimming nearby

Rooms Available

• Junior Suite

  The hot tub is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. Guests can make meals in the kitchen that features a refrigerator, kitchenware, a microwave and a tea and coffee maker. This suite has a wardrobe, a sofa and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Sofa bed
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Single-room air conditioning for guest accommodation

• Suite With Private Pool

  This suite features a private pool. This spacious suite features 1 bedroom, kitchen, a terrace and 1 bathroom with a bath or a shower. In the well-fitted kitchen, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. This suite has air conditioning, a private entrance, a flat-screen TV and a patio. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Private entrance
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Single-room air conditioning for guest accommodation

• Suite With Private Pool

  This suite's special feature is the private pool. Featuring 1 bedroom and 1 bathroom with a bath or a shower, this spacious suite offers a well-fitted kitchen and a terrace. Meals can be prepared in the kitchen, which is equipped with a refrigerator, kitchenware, a microwave and a tea and coffee maker. Boasting a patio, this suite also provides air conditioning, a private entrance and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Private entrance
  • Private pool
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Outdoor furniture
  • Toilet paper
  • Pool towels
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Single-room air conditioning for guest accommodation

• Deluxe Suite With Spa Bath

  This suite's special feature is the hot tub. This spacious suite includes 2 living rooms, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The well-fitted kitchen has a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV, a private entrance, a tea and coffee maker, a wardrobe as well as garden views. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Kitchen
  • Private entrance
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Outdoor furniture
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Megan (4/5): Hard pass. - Review: Extremely Disappointing and Unhygienic Stay I was extremely disappointed with my stay. The room smelled strongly of mold, and there were no towels available, leaving us unable to shower. The toilet would not flush properly, creating an unpleasant and unsanitary experience. To make matters worse, the bed was in a terrible state—underneath the blanket, there was visible dirt, crumbs, and what appeared to be scabs and dried mucus. This level of cleanliness is completely unacceptable. On top of the poor conditions inside, the outdoor pool was a major letdown. The chlorine levels were so high that we couldn’t even swim, and there were no pool towels available—further emphasizing the lack of basic amenities since there were none for showering either. Renting this room with the purpose of enjoying the pool was utterly useless. I would not recommend staying here unless significant improvements are made to cleanliness, amenities, and overall guest comfort. The mattress wasn’t hard
• Devante (10/5): Very welcoming staff. Amazing experience in a gated community - I just did not like that as understanding as I was trying to be one other person in the location kept complaining about me saying that I was making too much noise but there were other guests as well that were confused when I informed them just to see if others in the same location felt the same.
• Kai (9/5): Superb - Perfect spot close to downtown. The outdoor pool area was exceptional. The bed was a cloud No hot water for both our nights here
• Sandro (8/5): Very good -
• Brittnie (9/5): Very nice room - The private pool and outdoor shower We arrived late at night and couldn’t get in the gate to get onto the property. There was no contact number available. Luckily a couple staying there came and let us in
• Claire (3/5): Good location for getting out of Cancun by bus - It was clean and near the bus station There were super drunk people being really loud and having a party in common spaces until early hours was so awful.
• Donna (7/5): Incredibly beautiful property. I would recommend staying here and would consider staying again! - The location is perfect near the Puerto Marina mall. There are beautiful little restaurants near by. The suite was gorgeous and had incredible energy. The bed and bedding were very comfy. The decor was tasteful, minimal, modern and well thought out. Security of the neighborhood was lovely. The suite was quiet. Checkin was easy. There was an issue with the hot water and I was unable to utilize the hot tub and the bathtub, although the host did state that they found a problem after I indicated it. Hopefully the Zeolita suite gets its own hot water heater and pump to help fill the best part of the suite and others can use the tubs. There was no place to put my luggage and unpacking for 2 nights didn't make sense. A simple surface to place an open luggage would have been lovely, as I had to use the kitchen counter or round couch. A fold down surface or bench would create incredible ease for shorter stays. It was unclear if the pool area was for communal use.
• Victoria (10/5): Exceptional - Beautifully designed gorgeous suite, kind hosts, super comfortable bed! In a very safe gated community, in the heart of downtown very close to many restaurants and shops. Also very easy to get to the hotel zone & beaches.

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