Shangri-La Karesansui Hotel

Location: No.46, North Gate Street, Dukezong Ancient City, Shangri-La, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Family rooms
• Luggage storage
• Express check-in/check-out
• Tour desk
• Car hire
• Non-smoking throughout
• Shared lounge/TV area
• Concierge service
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• Security alarm
• Key card access
• Television in common areas
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Internet access
• Japanese garden
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, a washing machine, a private entrance, soundproof walls and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Electric blankets
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Twin Room

  Offering free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious twin room offers air conditioning, a washing machine, a private entrance, soundproof walls and a flat-screen TV with satellite channels. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Electric blankets
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Family Room

  Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. This family room is air-conditioned and has a seating area with a flat-screen TV, a washing machine, a private entrance, soundproof walls, as well as a mini-bar. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Electric blankets
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite

  This suite's special feature is the hot tub. Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a bath and a shower. The suite provides a washing machine, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Electric blankets
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite with Terrace

  The hot tub is a top feature of this suite. Boasting a private entrance, this air-conditioned suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. The spacious suite features a washing machine, soundproof walls, a mini-bar, a flat-screen TV with satellite channels, as well as mountain views. The unit has 4 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Electric blankets
  • Terrace
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Fruits
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Mel (8/5): I love the cozy, homely vibes! - It feels more like a homestay rather than hotel. very cozy, local feeling. love the breakfast that Liu Liu made every morning - changes every morning. Plus point is their resident husky Xiao Ha who would greet us every morning. There's a bit too many steps around the place so tough to manage my luggage around. The bathroom is a little too cramp too.
• Eros (8/5): -
• Sulina Yee (10/5): Highly recommend - We had a wonderful stay at this hotel. The room was very spacious and clean, and the location was excellent. What made our experience truly special was the host and his team — they were incredibly kind, helpful, and caring throughout our stay. We experienced altitude sickness during our trip, and they took very good care of us and made sure we were comfortable. The host also personally arranged pick-up and drop-off at both the train station and the airport, even at 6am, which we really appreciated. Another thoughtful touch was preparing breakfast for us to take away when we had to leave early. The breakfast was delicious and very healthy. Highly recommend this hotel for both the comfort and the exceptional hospitality! nothing
• Craig (10/5): - Amazing staff 0 treated us like family. Cool hotel just off the main walking streets of Old Town.
• Silky (10/5): Perfect and memorable stay. - The stay was very comfortable and pleasant. The place is very tastefully done and has very serene and calm vibes. The staff is very friendly and are at your service all the time. The breakfast was very delicious and wholesome.
• Yah Ning (10/5): -
• Peter (10/5): - Sehr freundliche und hilfsbereite Mitarbeiter. Die Lage ist direkt in der Altstadt. Eine Abholung vom Bahnhof wird angeboten und ist zu empfehlen, da es das erste Mal etwas schwer zu finden sein kann. Ich kam mit einer Erkältung an und sie haben mir ungefragt einen Sauerstoff inhalator zur Verfügung gestellt und sich auch sonst liebevoll um uns gekümmert. Die Mitarbeiter haben Englisch Kenntnisse. Nichts.
• Ian (10/5): Great choice! - I chose this accommodation because I wanted to stay in Shangri-La old town, and because the publicity looked attractive - and I was very pleased that I did. It offers all modern amenities, and yet it blends perfectly into the local environment. It is in a quiet corner of the old town, yet only a minute or two away from the bustle. It is very comfortable, clean and well-kept, and all of the rooms have an individual character - this is not a typical, modern concrete block! Shangri-La can be very cold at night, even during the months when it is warm by day. However, the room was deliciously warm, with floor-heating. The hosts' answer to every request is "yes". They will prepare whatever you wish for breakfast and serve it at the time of your preference. They can recommend some great eating houses. Upon request, they will arrange excursions, car with driver. They are also willing to pick you up, and drop you off, at the airport which is not very distant. All in all, this address made for a very comfortable few days and it was so much more pleasant to return to a place in the old town at the end of a full day's sight-seeing.
• Caesar Zheng (10/5): -
• Marina (10/5): Place to be in Shangri La - The hosts showed us incredible hospitality and helped organize trips the area. Our rooftop suite was lovely, and our family of four felt well taken care of. We were offered a ride to the airport by the host and breakfasts were accompanied by great European style barista coffee.
• Monika (9/5): Gemütliches, kleines Hotel in der Altstadt von Shangri-La - Kleines Familien-geführtes Hotel in der Altstadt von Shangri-La. Es liegt in einer ruhigen Straße und doch ist alles bequem zu Fuß erreichbar. Das Ehepaar, das das Hotel führt ist extrem super nett und hilfsbereit. Und jeden Tag gibt es ein anderes, frisch zubereitetes Frühstück. Wir können das Hotel sehr empfehlen!
• Yves (8/5): -
• b095db0d329f7371f1f76b291d5b7ff7 (10/5): Very nice owner that really care for your stay - Good food in a very nice setting Everything was perfect
• 28ea533bf4f97187df13399c945e2461 (10/5): Amazing stay - Everything was perfect All was good
• 585f383c13bf73d0da14fb4a04b1b6fe (10/5): Wonderful Stay with Great Hosts - Our stay at this hotel in Shangri-La was truly memorable, thanks to the incredibly kind and helpful hosts, Liu Liu and Xiao Zhou, who went above and beyond to make us feel at home. From the moment we arrived, their excellent service was evident. They provided complimentary pick-up and drop-off at the train station, which made our journey so much smoother. We were also warmly welcomed with thoughtful gifts, a gesture that immediately made us feel cared for. One of the highlights of our stay was the delicious home-cooked breakfast prepared each morning — hearty, comforting, and a perfect start to the day in the cool Shangri-La weather. What really stood out was their attention to detail. After a long day of sightseeing, we returned to find that they had already turned on the heater in our room, ensuring a warm and cozy environment for us to relax in. Xiao Zhou also brought us warm milk before bedtime which was truly awesome! It’s rare to find such genuine hospitality. We would highly recommend this hotel to anyone visiting Shangri-La and would definitely stay here again. None
• 3fe1e7a01c7f716f32f167d1c03a908d (9/5): Perfect location to explore Shangri La from - Nice decor- very welcoming- staff went out of their way to be helpful. The rooms are quite nice - underfloor heating and a heater if needed. We had two rooms - ours had a large bathtub in it. My children’s room - directly below us just had a shower room. The beds were super comfy. Breakfast was super. No choices however. If you are vegetarian you must warm in advance as there is meat served at breakfast. The dining space is pretty cool. There was lots of fresh fruit and water provided in every room. It’s a five minute walk to the main town square. At the end of our stay we were given a lift to the train. Station - about 10 mins away. It really is lovely - however I think that some areas ( eg behind the sinks) could just be noticed a bit more and given a deeper clean - I’m being pedantic really - as the hotel really is lovely.
• Kathrin (10/5): Top top top - Our stay here was absolutely wonderful. The hotel felt incredibly cozy and welcoming from the very first moment. The owners went above and beyond to make us feel comfortable – they were exceptionally kind, thoughtful, and always ready to help. Every morning we were treated to a delicious, fresh breakfast, and in the evenings they even brought us warm milk, which was such a sweet and caring gesture. They also kindly drove us to the train today, which we truly appreciated. It’s rare to experience such genuine hospitality. We felt very well taken care of throughout our stay and would highly recommend this place to anyone. Thank you so much for everything! -
• Dasuni (10/5): Hospitality at Its Finest🎊 - We had such a lovely stay in Shangri-La 🙏From the warm welcome gift (a thoughtful fridge magnet & few keytags) to the tea, biscuits and pastries on arrival, every detail was so special. We loved being able to choose our body wash scent and breakfast the next morning was absolutely amazing. The hosts truly went above and beyond💗, even helping take us to the airport for our early flight, which we really appreciated. Beautiful room, great location and the most wonderful hospitality. Highly recommend 💯🎊 Nothing
• Jan (10/5): - Great 😊❤️👍
• Leow Shi Jie (10/5): - Had such a great stay at this hotel! The breakfast was really good with a nice variety, and everything tasted fresh. What stood out the most was the service — the staff were super friendly and welcoming, always greeting us with a smile. They even went the extra mile by serving us tea and fruits, which was such a thoughtful touch. You can really feel that they genuinely care about their guests and are willing to go out of their way to help. Really appreciate the hospitality here. Would definitely come back again! 这次在这家酒店的入住体验真的很好！早餐很丰富也很好吃，选择很多，而且都很新鲜。 最让我印象深刻的是他们的服务，工作人员都非常亲切友好，每次见面都会微笑打招呼，让人感觉很舒服。 他们还贴心地准备了茶和水果，真的很加分！可以感受到他们是很用心在照顾客人的，也愿意多走一步去帮助我们。 真的很感谢他们的热情款待，下次一定还会再来！ None
• Nawin (7/5): Alright stay in a good location but facilities are quite worn and old. - The location is great. Not very clean. Layout of the rooms were not very practical.
• Julie (10/5): Amazing hotel with great staff - We had a very nice stay at Karesansui. The hotel location is perfect, and the staff is excellent. They helped us a lot during our stay. They arranged a hiking tour with private guide and also gave us very nice recommendations. Breakfast was excellent. The room was very nice, well designed and warm. I strongly recommend you to stay at Karesansui for your stay in Shangri-La! Everything was perfect
• maxim (8/5): - Location, price and comfort very competitive Bathroom bit small but in bedroom is a nice bathtub
• Ye Ring (9/5): Would definitely go back! - Service was exceptional, staff were super friendly, welcoming and helpful. Bonus was the dog named Xiao Ha (: Breakfast was very sumptuous and it changed everyday. Coffee was also really good! Some parts of the toilet can use some touch up but it's really minor
• 은행나무 (10/5): - 직원 모두가 친절하고, 위치도 매우 좋습니다. 조식도 정말 훌륭합니다. 서비스 최고이며 다음에도 꼭 다시 오고싶어요. 없어요
• XUN (10/5): 非常推荐 早饭太好了 - 设施 早饭 老板都100分 晚上地暖太热了 🤣
• Hwee Hoon (9/5): -
• Azwiza (10/5): Fabulous hosting by warm couple - The hosts are exceptionally warm and hospitable. Liu Liu and her husband prepared the best breakfast for us in all the 10 days in Yunnan, and for that, we are eternally grateful to them. The room is also fabulous to say simply especially the heated floor. Everything is perfect. We couldn’t stop raving about this accomodation to our friends. The hotel is also a short walk to the ancient town. Thank you to the hosts. Highly recommended! Nothing.
• IBRAHIM (10/5): A place to stay in Shangri-la. People here is exceptionally great. - The owner/staff is exceptionally polite, helpful and nice. They always go extra mile to make us feel comfortable and home. Nothing.
• Li (10/5): The hotel feels very homely and comfortable .the room is also very nice. - I like the atmosphere because it has a nice feelling. There is also a very cute dog that is very friendly.
• Aaron (10/5): Amazing staff so thoughtful and generous and a wonderful experience - The breakfast room and the welcome area were quite lovely. The entire complex and the sunroom were real highlights. Our room was very spacious and well appointed.
• hyun ran (10/5): - 고산병으로 넌무 힘든 우리를 데리고 병원도 데려가 주시고 공항픽업도 해주시고 친절함에 진심 감사드립니다 샹그릴라를 체험하지 못하고 당일 돌아온게 넘 아쉽습니다
• Yanhan (10/5): Very pleasant stay. - Booked here for the second night after our hike at 雨崩. Equally pleasant and nice coming back to a hotel that has rooms warm enough during winter. Was surprised to note that breakfast was a different menu! Most hotels just repeat their menu every morning but the owner put in effort to cook something different each time. They also helped stored our luggage with them when we were away for the hike, and brought the luggage up to our room before we were back 5 days later. Nil
• Yanhan (10/5): Awesome. Will stay again - Room's are aesthetically designed, room heater is more than sufficient (which we feel is always lacking in other hotels during winter season). Had extended chats with the owner who is extremely friendly and gave good recommendations. Could also tell that they invested a lot in this hotel such as the bed, heating devices, humidifier etc. Breakfast was very good. We also easily arranged for transport to get out of town with their help. Nil
• Chong Teck (8/5): -
• Di Calvin (10/5): The kindest and warmest hosts in Shangri-la in a beautiful Zen-like environment - The hosts were amazingly friendly, kind and warm...the warmth, especially, was so important to us when the weather was so freezing cold. Stay here if you would like to feel as if you are staying with friends, rather than at an impersonal international chain hotel. The design of the hotel is one-of-a-kind too. Beautiful individual villa layout in Zen style that you wouldn't find anywhere else in Shangril-la. And the location is quietly peaceful, yet conveniently located within the ancient city. Definitely recommend staying here! Our trip to Shangri-la wouldn't have been as memorable otherwise...🥰 When the hosts are that great, nothing else matters really.🤗
• Natasha (10/5): Everything fine - Perfekt Lage, sehr sehr freundliche Gastgeber, Heizdecke, super feine Betten Moderne Ausstattung - nicht immer praktisch
• Florina (10/5): Fantastic stay - a huge recommend! - Highly recommend! The staff were exceptionally friendly. Our spacious room had everything we needed: a heater, humidifier, and the amazing comfort of a bathtub - perfect after a cold day out. Plus, breakfast included a nice coffee latte. Nothing.
• Thi Tuyet Nga (9/5): -
• Matt (10/5): -
• Yihao (10/5): -
• Nancy (9/5): Aanrader - Sfeer, locatie, eigenaresse zeer behulpzaam, goed ontbijt. -
• Vincent (10/5): -
• Squeri (10/5): -
• Boyan (10/5): Lovely characterful hotel in the old town - Excellent hotel and a very friendly team.
• Mohamad (10/5): Tibet vibes - Location within the ancient town. The room is clean. Owner is mother and daughter. She makes for us healthy breakfast. Though they cannot speak English, we communicate via WeChat. Nothing
• Wojciech Daniel (10/5): Lovely hotel in the old town of Shangri-La - The hotel is conveniently located within the city center of Shangri-La, just a 10 min walk away from the main square and very close to plenty of cafes and restaurants. The room was very comfortable and fully equipped with heater for the cold, heated toilet, bathrobes and slippers. Breakfast was included and it was delicious - eggs, bacon, sausage, toast with butter and fruit. A special shoutout to the owner Gesang who was absolutely amazing in taking us to visit the Tiger Leaping Gorge and Shibaoshan Grottes (one of our favorite visits in China!). She also had great recommendations for restaurants and things to do in Shangri-La.
• Marco (8/5): Bella struttura - Posto molto carino, con un bel design moderno e tradizionale al tempo stesso. Buona colazione inclusa, la proprietaria era molto simpatica e gentile e ci ha anche accompagnato per alcuni giri fuori Shangri-la. Stanze carine e pulite. Personale disponibile e preparato, anche se parlava solo inglese I bagni in camera della camera familiare non erano ben separati dalla zona notte, lasciando poco spazio alla privacy.
• Eugenie (10/5): MERVEILLEUX SEJOUR - 12/10 ! Meilleur hôtel de notre séjour de 3 semaines en Chine ! Tout était parfait ! Je recommande ++ Personnel extrêmement gentil ! chambre et lit incroyable ! Communication avec l'hôtel par Wechat avant de venir, et elle est venu nous chercher à la gare. Nous avons aussi visiter le lendemain la région. Vraiment tout parfait !!! merci merci merci encore pour ce séjour incroyable, nous étions vraiment triste de partir nous aurions du rester plus que 1 nuit ! Je vous recommande un minimum de 2 nuits, car c'est un véritable paradis
• zhe (8/5): 总体来说这家客栈还是挺不错的 - 客栈坐落在独克宗古城的西北角，比较靠近古城北门，交通比较便利。客栈的房间比较古朴，但各种设施比较齐全，尤其是房间配备了制氧机，对初到高海拔地区的游客很有用，工作人员基本上都是藏民，人很好！淳朴，热情！ 早餐可以更丰富一些
• Michael (8/5): -
• Maria (10/5): Amazing service - Cool hotel, good location and great breakfast. The best of all was the service from the ladies working there, especially the girl in charge - over all expectations!
• Nur (10/5): - The host was friendly and kind. She is willing to go beyond to ensure that both of us are comfortable. All is good!
• Gabriele (10/5): -
• Tess (7/5): Very good - Very short distance to the centre of the Old Town. Room was good, fresh, clean and modern. Comfortable bed, pillows and toiletries provided. The host wasn’t overly friendly or helpful with arrival information, local guidance and getting to the airport. Using a translator app would be helpful for guests who don’t speak Chinese.
• Kimberly (9/5): Convenient stay with excellent service - The room was large, clean and modern. The location was very convenient and we could easily explore the old town. The service was great. The staff were very friendly and the hotel offered free pick up from the train station. We had to leave early on one morning and the manager asked if we wanted to have breakfast before the standard hours. Great value for money. None
• Kevin (9/5): If i would travel to shangri la again i would book this hotel again - Hotel is very stylish, the Ladyboss took us 2 days for a trip through the area and gave us very good tips. She also brought us to the train station. Bathroom was a little cramped
• Ying (10/5): Would recommend to people - The host Karesansui was super nice (and funny) and made our experience in Shangri-La the highlight of our Yunnan trip, which really exceeded our expectations. She was very responsive from the start and picked us up personally from the train station when we arrived. She recommended things to do/eat and brought us to Napahai after we left Songzanlin Monastery, even though it wasn't originally in our itinerary. We hadn't planned to go as we thought it wasn't worth a trip, but it turned out to be such a beautiful place and a good recommendation from her. She also helped us to save costs where possible, especially at Balagezong. The breakfasts her mum prepared were really filling, and we tried both the Chinese and Western. Apparently, she runs tours from Kunming to Dali, Lijiang, Shangri-La, and even Lhasa. We didn't get to do this with her, but we would recommend her to our family and friends who might prefer to go with a guide in Yunnan/Tibet.
• Suhardi (7/5): Good - The staff are helpful and friendly The layout of the hotel is not like a typical hotel There are just too many steps up and down before you can reach your room. Thus those w walking issue, need to take note.
• Jamie (10/5): Exceptional - Super friendly and helpful staff
• Jun (10/5): Great place great host at a affordable price - The host picked us up at a very late notice and suggested an itinerary for our very short stay. Turns out to be one of the nicest attractions we went to. The 2hour drive to balagezong flew past with great conversation with the host who personally drove us there. The decor and design of the hotel was the nicest among all the accommodations that we stayed in journey. Did I mention heated floors? The heated floors was a lifesaver in the cold weather. Our stay is too short to fully enjoy the place
• Elisa (10/5): Felt like home - Lovely boutique hotel in a perfect location. Modern zen-designed interior and comfortable rooms with everything you need. Heated floor and beds are especially appreciated! Outstanding staff, made us feel like home, recommended restaurants, arranged our tours and gave us an insight to Tibetan lifestyle and culture which we would never have been able to get on our own. Highly recommended!
• Kai (8/5): Very good - Heated bed and floor was very comfy. Staff was helpful and very friendly, making us feel like home. Only issue we had was with the TV, we couldn't switch to local channels, but it wasn't a big deal.
• Jacky (6/5): Clean, Cold, Spacious. - Spacious room. Heated bed. Staff were lovely and really helpful at all times of the day. Big breakfast and it was authentic. Traditional feel. Bed was big. Location was good. No heating or hot water so was absolutely freezing. Water pressure was very weak. We practically had to hide in the heated bed the whole time we stayed in our room because it was just so cold. We couldn’t even use the bath because there was no hot water and we paid a lot extra for this room just to have this bath that we couldn’t even use. Bathroom was a bit small. Hotel was hard to find on maps. Nothing against the property but we couldn’t find much to do in the Shangri-La area and much preferred Dali and LiJiang.
• Jebsen (4/5): Sub par. Non responsive staff - Close to old town Facilities was below par. Old, not functioning. Especially heater making the stay cold and miserable. toilet clog.
• Kungwan (10/5): Exceptional -
• Clayton (9/5): A nice boutique hotel with tasteful and clean rooms that serves a healthy Asian breakfast. - The Hotel was intimate. I had a nice room with a space heater and a heated mattress. We had a choice of Asian or Western breakfast which was made to order. The staff was courteous and we were able to communicate easily through Google translate.
• Ronda (8/5): Love - The decor is soothing and immediately relaxing. Invokes Japanese Zen and minimalist vibes. This is the perfect location to explore the old town of Shangri-La. You can get away from the hustle and bustle yet walk to the town square in less than 5 mins and enjoy the traditional folk dances in the evening. The mother and daughter pair who run the hotel are warm, friendly and ever ready to provide tips and advice on the areas to visit.
• Ping (8/5): Wonderful stay - Location was great- in the middle of Shangri-la old town, yet away from the noise. Room was well equipped (though could do with more chairs in room), the heater in room was a great saviour especially during winter! Breakfast was also provided (comes in a set, either chinese or what western, depending on the day's menu). Lady boss was also friendly and responsive to our queries, and also arranged our hiking tour and transport to tiger leaping gorge! Address on website could be more accurate - couldn't find the place using the address stated on site, had to ask around to locate the hotel.
• V (6/5): The stay was alright. - Good location, just a short walk to the main part of old town. Instead of proper sturdy cups, flimsy paper cups were provided in the room and bathroom. There was no coffee or tea in the room. Coffee was not provided with breakfast on one of the mornings even though we requested.
• Hong (10/5): Value for money and location. - The design / the room and the service of the staff are both very good. No
• Joyce (10/5): Would definitely stay here again when I visit. - Location is excellent and rooms are clean and comfortable. The owner is very hospitable and even recommended a hotpot/ BBQ restaurant which we had dinner on 2 consecutive nights ! None
• Ken-ming (8/5): Very good - room design breakfast
• Bee (9/5): Superb - Very comfortable big beds . The young bubbly lady boss 格桑was very helpful and took good care of us , a group of 6 seniors . Missed her laughter 😃 Some steps to climb , which was inevitable due to the design of the hotel .
• Wijohn (10/5): Great and clean place. Highly recommend. - very clean and spacious. Received a free upgrade to a larger room by the gracious host. Conveniently located next to the ancient city which makes night time exploration very convenient. Breakfast was very well prepared by the host’s family. Felt like a home away from home. Highly recommend. None.
• Jan (6/5): Pleasant - Breakfast was freshly prepared and delicious Worst value-for-money hotel out of the four I stayed in during my trip in Yunnan, two others were better yet cheaper
• Pei (10/5): Helpful and experienced owner who made our trip a lot more enjoyable. - Property provided very helpful advice on getting around the area and even assisted with transportation to various tourist locations. NA
• Neta (9/5): Superb - The location of the hotel is excellent, right in the old city. The room is beautiful, clean and equipped. The staff was lovely, they prepared a delicious breakfast for us (it seems that they tried to adjust it to our satisfaction) and even brought us a beautiful souvenir from the visit to Shangri-La
• Jian (10/5): Exceptional -
• Dick (8/5): Wonderful, Asian-Zen inspired comfortable stay - Good location, a short walk away from the ancient town centre. Distance is just right, so there is peace and quiet. Modern Asian-Zen inspired interior design, which is very pleasing. The staff were very friendly and helpful. They gave Chinese mooncakes as we stayed during Mid Autumn holiday week. The free breakfast was nice but they did serve the same over the 3 days we were there. -
• Andreas (7/5): Comfortable hotel; some improvements in facilities would be recommended for the rates charged - The hotel is in good location within the ancient city. Big room, clean and quite comfortable. Staff were very helpful and friendly The hotel location was wrongly addressed and positioned in Booking.com map causing unnecessary confusions, extra cost and delay to access by taxi. The hotel name should have been more prominently displayed at the front for easier identification.
• 峻 (9/5): Highly Recommended - It’s like we were living in an authentic hut. Our accommodation is very spacious with terrace overlooking the temple and mountains and the natural light just comes in from the roof window. We stayed in a lot. The owner is hospitable, she arranged our tour to the tiger leaping gorge and the Potatso National Park. She even cooked us a sumptuous meal. The roof during the night is not so quiet.
• Jennifer (6/5): Pleasant - The staff were nice, and they responded quickly through the chat on Booking.com. The wooden flooring in the shower and toilet areas is chipped, resulting in some sharp edges. Be cautious when moving around the shower area. We were not informed that we needed to request housekeeping services.
• Benjamin (4/5): Over-priced. - Good location and the room is at least large. The hotel did not take down the room we booked on Booking.com despite it not being available. They offered the twin room instead, which i agreed to assuming it would be equivalent. However, it must be the worst room in the hotel. Looked nothing like the photos of the one I had booked and was a dark and dingy dungeon-like room, with mould a mould stained wall, and a window that looks straight onto a wall. What's worse is they charged the same amount for this room, even after we complained. They did offer us to refund it, but it was already late after 6 hours of driving and we couldn't face trudging around the city to find a better option.
• Degas (4/5): Disappointing - The team was very nice The room, it was very smelly not sure if it was the toilet or the wood that turned bad because of humidity.
• Ian (10/5): Exceptional - Location wise is inside the Shangrila Oldtown. All within walking distance. Vehicle cannot go straight into the front of the property, but just walk 2 min from the dropoff point can reach the hotel. The design of the hotel is current and up to date. Rooms is comfortable and spacious. The owner is very friendly and generous, can check with her for tour around Shangrila. She is very helpful. Breakfast is provided, they provide some noodles.
• Chuan (8/5): Very good -
• Estella (10/5): Highly highly recommend! Beautiful interior design of the whole place and room. - Love the rooms, the location, the food, everything! None.
• Soon (9/5): Service from lady boss was top notch. Took very good care of us during our whole stay there. Highly recommended! - Comfortable, cosy and special. NA
• Thomas (7/5): Good -
• Casey (10/5): Exceptional - Very friendly staff and good location.
• Nga (8/5): Very good - At night it was very cold
• Pay (9/5): We had a good time here. - Room is warm, bed is heated & very comfortable in this cold winter. Very helpful, friendly owners. Helped us with hiring the car with driver, ordered Pizza Hut through meituan for us.
• Philip (9/5): Superb - The setting and style alone was very very serene and a nice fresh breath of air from the usual. It's decorated very tastefully and neutral palate of natural wood, white and greyish tones. Bedding and rooms were comfortable and the electric blanket and heating was a nice touch of luxury in the cold! The family running the place were very friendly and the breakfast was so filling and exceptional! They can help with translating, arranging tours and travel for you. There was a very very friendly and playful puppy which was a lab I believe! Location wise it's very close to the old town only about 4mins to the entrance and into a large town square with dancing and music 7pm onwards! Its a perfect location as the roads are very quiet and just 2 blocks away there's a nice lady with a friendly dog that runs a yoga class and has eco friendly soap, beauty and relaxing products called de utpala I believe. The rooms was nicely spaced apart and really felt like an intimate resort which was amazing. The only downside was the space was really big but it wasn't utilised very well as the bathroom was quite small and the walls of the bathroom was short with a perfectly large cut circle by the toilet and filled with logs for decor purposes. In practice it looks amazing but practically isn't so great for privacy and separating sounds and space to move around.
• Bernard (10/5): Exceptional - Beautiful place to have our first two nights at Shangri-la. Location is wonderful, right besides the old town yet just a few metres away from taxi pick up. Comfortable bed, clean toilet, hot shower, nice restaurant where we had breakfast, and lovely staff who assisted us in every of our request, including helping us to pay for the taxi fare while we figuring out how to use WeChat to pay.
• Josie (10/5): Exceptional - The zen feel. The room is clean and big, with the sky window. Is walkable around the ancient town.
• Keith (10/5): Perfect host for an unforgettable stay in Shangri-La! - Excellent property conveniently located in the old town, close to the north gate. The owner was very helpful with day to day trip planning. The shower was a bit narrow but then again, we’re at an altitude of 3’300 meters.
• Lewis (9/5): Superb - Staff very helpful and friendly. The communal space was a bit uncomfortable. More western food choice at breakfast would have been better.
• Maarten (10/5): Definitely recommended! - Top location, delicious breakfast and also possible to order western breakfast (bread), clean and stylish room, friendly and helpful personnel, the owner helps with arranging the trips in the region…
• Jessica (10/5): Pleasantly surprised, would come back in the future. - Very helpful boss lady, she recommended places we should see and was extremely generous with her service, even went to the fruit market to buy us local seasonal fruit (as my son was suffering mid high altitude symptoms, had not much appetite). There are lots of accommodation to choose from in the old town, you won't be disappointed with this one. The signage to the place could be a bit more visible.

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