Sura Concept Hotel

Location: 5 İncili Çavuş Çıkmazı, Istanbul, tr

Star Rating: 9.1 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• BBQ facilities
• Luggage storage
• Tour desk
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Concierge service
• Steam room
• Invoice provided
• Front desk (limited hours)
• Free wired internet
• Access to nearby outdoor pool
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free pool cabanas
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Exercise/lap pool
• Covered parking
• Health or beauty spa nearby
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, a tea and coffee maker, a wardrobe, heating as well as an inner courtyard view. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

• Comfort Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

• Superior Double Room

  Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper

Guest Reviews

• Konrad (10/5): Guest relation is good - Aynura guest relation and reception Erturan and kitchen chęć Orhan thank you so much hotel is good
• Maria (10/5): - Very good everything. Gan and Sultan are so helpful guys. Thank you .
• Oda (9/5): - Vi ble veldig godt tatt i mot. Det er perfekt beliggenhet for gåavstand til de største attraksjonene. Personalet tok godt vare på oss og vi fikk til og med en oppmerksomhet i anledning vår bursdag.
• Alessia (7/5): - TUTTO MOLTO BENE, PECCATO NON AVER SAPUTO PRIMA CHE LA COLAZIONE è SERVITA PRESSO ALTRE STRUTTURE, QUINDI IL DISAGIO DI DOVER USCIRE DALL'ALBERGO PER LA COLAZIONE , PALESTRA E SPA
• SOSO (8/5): -
• Qasim Zaman Khan (6/5): -
• Batoul (5/5): -
• Safa (10/5): I enjoyed staying in sura concept and I will come again - The location of the property is unbeatable, the room is stylish and cozy, the bed is comfortable .The food is delicious. Having access to the facilities in the other sisters hotel is great The room is small
• Stefan (10/5): -
• Janina (9/5): - Fatima was extremely nice and helpful! The cleaning staff forgot to add water and coffee twice and she brought them to us very late in the evening. The hotel is very well located and the breakfast in the hotel next door was delicious. Cleaning staff forgot the coffee and water twice. Would have been great to have a heater in the bathroom. It was quite cold in there
• Michael (9/5): Amazing location, comfy beds - Amazing location, very comfortable, bedding and sheets, high-quality finish on everything The bathroom had radiant floor heating, and it could not be turned off. The room was very warm, but I left the window open.
• Mihai (10/5): - Very modern looking and nice facilities. Amazing breakfast. Guest relations Bayram Sezgin
• serban (10/5): -
• Aimi (10/5): Marvelous - We really loved everything; the breakfast, the room and the bed too. We just had a really good sleep after a whole day of travelling around the Istanbul. The staffs were also helpful; Bayram, Erturan and Gulli gave a good service to us. We really recommend to stay in Sura Concept Hotel No everything is good
• Paola (10/5): - GÜLLÜ AND EZGI е супер любезна и мила ! Много сме доволни от престоя си!
• AL-SHAMLAN (10/5): - It was good stay we enjoy everything Aynura Erturan Thank you for your service, she was very helpful with us. It’s all good, nothing bad
• Sara (10/5): -
• Fidan (6/5): - Yeri merkezs yakindi Valizleri tasiyan cok kabaydi, insanlarla bagira bagira konusiyordu.
• Mouaad (10/5): Fantastique à recommander - Tout
• Labeeb (4/5): Disappointing - Shower blocked and flooding. Electric box constant ticking sound. No staff on arrival to check in. No staff at reception.
• Andre (9/5): Très bel hotel idéalement placé - Hotel confortable et très bien placé avec un personnel disponible et attentionné qui m'a laissé une part de gâteau et un gentil mot dans la chambre pour mon anniversaire La chambre est petite mais très fonctionnelle
• Anisia (10/5): -
• Anisia (10/5): - A fost foarte frumos, mulțumesc yasemin!
• Xingfang (10/5): - The staff Bayram and erturan and ezgi are very friendly and helpful helping us check in and check out smoothly.
• Ekaterina (9/5): Всё было отлично - Отличное расположение, красивый и стильный интерьер номеров, подушки на выбор, удобная кровать, отзывчивый персонал Как и писали ниже в отзывах, номера очень небольшие, для кого-то это может стать неудобством. И да, с водой в душе проблема, она вытекает в коридорчик номера даже при крайне скромном использовании душа, если забыть -можно залить и номер и общий коридор )) приходилось решать проблему с помощью полотенец на полу и включать воду с интервалами для того, чтобы она хоть как-то успевала уходить
• Joevenn Fraser (8/5): -
• Mohammad (10/5): - I had great time and special thanks Mehmet Allakhverdiiev
• Muhammad (10/5): Guest relation is perfect and very helpful - Thank you Aynura and Bayram from guest relation and Yasin, Sezgin for breakfast
• Fabio (10/5): Todos do hotel Foram muito Cordiais desde quando cheguei até o final sempre prestativos e atenciosos café da manhã nada - Quarto útil, ótimo e muito confortável. perto de tudo e aos principais pontos turísticos. gostei bastante tanto que voltei e fiquei novamente
• Dan (10/5): - Great location, great staff. Naima and Mehmet were great! Nothing
• Yensi (10/5): - Great experience wpuld defenitley recomend it. Thank you Naima from guest relations dept and mehmet from front desk
• Fabio (10/5): -
• Guest (10/5): - Великолепный, в супер модерн стиле выдержанный отель, завтраки нереальные!!!
• ANTRANIK (8/5): Център Истанбул - Закуската беше разнообразна и вкусна. Кафето не беше добро. Аз лично не обичам нескафе, но и турското кафе не беше приготвено добре. Като цяло персонала се старае много и е много любезен. Трябва да знаете, че стаята е много нова и модерна, но и много малка. Ако сте двама души и пътувате с два куфара трудно ще се съберете. Но за сметка на това е в идеалният център.
• Maria (10/5): -
• Darina (9/5): Bol to krásny pobyt, všetko bolo v poriadku, odporúčam. - Lokalita priamo v centre, 2 minúty k električke, všetko ako pamiatky, bazár, prístav, aj obchody dostupné pešo. Raňajky v hoteli Sura boli chutné , veľa zeleniny aj ovocia. Personál veľmi milý a ochotný. Izba je síce menšia, ale pekná, čistá a nová. Na pár dní postačuje aj úložný priestor. Posteľ je trochu mäkká. Nemám čo vytknúť, všetko bolo výborné, ďakujeme.
• Brian (8/5): Autumn break Istanbul - The location was first class, the room was very clean. The breakfast was good with plenty of choice. The room was small. The early breakfast on the last day was prepared by the night staff was very poor, 2 slices of dried bread with a lettuce leaf and something that resembled meat. Very poor for the money that we paid.
• J. Hofmann (9/5): 1. Besuch in Istanbul in gutem Hotel - Tolle Lage in der Altstadt direkt an der Hagia Sophia, sehr schöne Zimmer, Frühstück im Schwesternhotel gegenüber (roof top), Poolnutzung im Schwesternhotel daneben, gutes Frühstücksangebot Guter Style der Zimmer, jedoch recht dunkel; sonst alles gut
• Patrick (9/5): Parfait pour visiter - Emplacement parfait et calme. Le jeune garçon qui nettoie les chambres est toppissime ! La piscine et le Spa sont un plus appréciable. Nous avons eu un problème de douche mais Ata le Duty Manager nous a changé de chambre dès que le problème a été constaté.
• marko (10/5): - Thank you bell team mete hasann samet and suits
• Arman (8/5): В целом, если без кучи багажа и без детей- отличный вариант по локации и качеству отделки номера - Отличное расположение . Можно планировать размещение в этом отеле на 2-3 дня для удобства посещения старого города. Все супер рядом. В отеле все новое и качественное. Тесные номера. Отсутствует ресепшн. То есть этот отель как будто работает удаленно. Через 50м стоит основной отель Sura Hagia Sofia. Туда и на завтрак ходить надо.
• arild (6/5): -
• GiaLinh (3/5): Useless & helpful front desk. Don’t stay - Location 1. Check-in time is 2 PM. We arrived at 3 PM, but the room still wasn’t ready. They told us to wait and said they’d come get us — they never did. However, when I asked to extend my check-out by just one hour because I wasn’t feeling well, they flat-out denied it. 2. The reception here is useless. Three hotels share one front desk, and there’s basically no one there. They’re not willing to help at all — just read the other negative reviews and you’ll see the same complaints. There’s a big guy working there who is completely unhelpful. I called four times just to ask for bottles of water — four times! — and no one deliver them 3. The room is small. It looks new, but everything feels cheap and poorly made. 4. No safety at all. Anyone can walk up to your room — no key card needed for access.
• Nathaniel (8/5): - Clean and helpful staff.
• Sergiy (7/5): - Location Rooms design Restaurant Stuff at the main Sura 5* is very kind and nice In our room, we had issues with A/C not functioning correctly. I have called main reception desk at Sura 5* with requests to check it, but after that nothing happened for several days, so I needed to go to main building and wait there until they sent technician. After 1 day same issue happened. So I would need to rate the reception stuff at Concept and Main 5* as insufficient. Also the young lady from so called guest relations is just walking and asking guests to leave positive reviews, the negative ones are not allowed. After asking her what happens with negative issues (and I've heard several) she was pretending to not understand me.
• Sergiy (7/5): - Good location Design of the rooms Some facilities are not functioning correctly (windows) Stuff was unpleasant at main Hotel Sura 5* who tried to move us to the main hotel under reason of "technical issues" to the smallest ever room without even a normal window, with small toilet and shower together. After we rejected such "upgrade to 5*" we than magically were allowed to stay in the initially booked room.
• Harrison (7/5): -
• Liudmila (8/5): - Новый отель. В номере есть кофеварка На завтрак надо было ходить в соседний отель. Не очень удачная душевая , вода вытекала в коридор
• Paweł (9/5): -
• Léna (8/5): Bon rapport qualité prix pour un court séjour avec un emplacement idéal - Notre chambre était moderne, calme avec une literie très confortable et tout le nécessaire, produits d’hygiène de qualité. L’emplacement est vraiment idéal, pas loin de la mosquée bleue et dans un quartier où Il y a plein de restaurants, à deux pas du tram pour rejoindre d’autres quartiers touristiques, juste à côté d’un café où ils servent des cafés de spécialité très bons. Bon rapport qualité prix, accès à la piscine mais de l’autre hôtel (C’est en fait un groupe de 3 hôtels situés dans la même rue et on peut naviguer de l’un à l’autre des hôtels mais attention comme ils ne sont pas exactement à côté il faut passer par la rue, il n’y a pas d’accès intérieur aux 3 hôtels). La localisation joue énormément sur la qualité du séjour. Surtout quand on vient passer un week-end, c’est vraiment proche de tout et dans un quartier agréable. Et la chambre en elle-même et son confort nous ont satisfait. Le petit-déj’ mais de manière générale, je pense que ce n’est pas le fort des hôtels à Istanbul comparé à d’autres destinations. Il est bon et relativement varié mais beaucoup de viennoiseries/gâteaux et selon vos préférences, cela peut ne pas forcément convenir. Aussi je pense que c’est pas mal de produits industriels mais encore une fois ça fait l’affaire pour un court séjour. Il faut sortir de l’ hôtel pour aller prendre le petit déjeuner dans l’un des deux autres hôtels et c’est exactement la même chose pour le spa et la piscine donc pas très pratique quand on a voulu descendre en maillot de bain avec le peignoir par-dessus, il fallait traverser la rue. On a trouvé le spa, relativement vieillissant pour un hôtel de ce standing. Pas très propre pour l’avoir comparé. Il manque d’accroche dans la chambre notamment quand on est deux personnes, il faut avouer quand même que la chambre est très petite (on le savait c’est bien précisé), mais ça convient pour quelques nuits. Le personnel en tout cas dans cette hôtel n’est pas très visible, et parfois le personnel du petit déjeuner n’est pas très souriant.
• Jose (10/5): - Localização inacreditável! A alguns passos da Hagia Sofia, da Mesquita Azul, da Cisterna e do palácio do sultão. Café da manhã maravilhoso, fator importante numa cidade com preços altos de alimentação. Quarto não muito grande mas com tudo novo e funcionando. Inúmeros artigos de higiene e conforto Quarto pequeno Falta de armários para colocar as roupas Banheiro um pouco escuro
• Jose (8/5): -
• Yoshie (10/5): Very satisfied. - This hotel was in a great location, convenient to all the attractions. The staff were very friendly, and the room was immaculately cleaned and comfortable. Since my flight back to Japan was late at night, they even stored my luggage safely after I checked out. Thank you so much to all the staff! There is absolutely nothing wrong with this hotel.
• Diarmuid (10/5): -
• Damon (8/5): Wonderful location, clean and comfy but the lack of privacy in the ensuite put me off - Centrally located being a stones throw from the historic heart of Istanbul and the main tourist sights. Comfy beds and lovely linen. Breakfast offered an abundance of choice and was wonderfully prepared. Great shower in the ensuite and handy things like USB charging points located by the bed. Friendly, knowledgeable and engaging staff. The aircon wasn't as efficient as I would have liked only going down to 19 degrees with a low fan speed. The room never had that wonderful chill when you walked into it after a day of sightseeing in the heat. The ensuite doesn't offer much privacy with the loo being visible from the main bedroom and the flimsy folding door affording little sound proofing. If it wasn't for the ensuite, I would have given an extra star overall.
• Laurence (6/5): - L’emplacement, le quartier est agréable et pas loin de tout. Il y a un gros souci qui malheureusement ne dépend pas de l’hôtel. C’est l’établissement juste à côté avec son rooftop. Musique jusqu’à 2 h du matin le week end.
• Denise (10/5): -
• Pervez (10/5): We would definitely book again! - We really enjoyed how clean and fresh the hotel was N/a
• Liliya (10/5): -
• Osama (7/5): - Modern, clean, great and helpful staff (thanks to Fatima) Sura Concept Hotel rooms are reaaaallllly smalll, you will even not have a space to open your luggage.
• Giuseppe Claudio (8/5): Good but not for value - Posizione eccellente Camere piccole e personale non disponibile in struttura ma che deve raggiungere l’hotel su richiesta da quelli adiacenti
• Dmitry (8/5): -
• Jennifer (10/5): -
• Thomas (9/5): Excellente rapport qualité prix en plein cœur du vieux Istanbul ! Topissime - Emplacement incroyable en plein cœur du quartier historique d’Istanbul Personnel très gentil 2 autres hôtels à côté pour les petits déjeuner et la piscine et cela se fait très bien car à 1min à pied Le petit déjeuner pas très qualitatif La chambre qui était petite mais on le savait
• Marta (9/5): -
• David (10/5): Excellent. We will come back but this time stay for at least 1 week. - Excellent value. Sura Concept Hotel is the closest to the Hagia Sophia Bascilica that there is! Nothing! Everything was good!
• Inès (9/5): - Très joli hôtel, bien décoré. Un peu hybride, pas vraiment de réception. Du personnel qui ne parle pas toujours anglais. La piscine est dans une autre partie de l hôtel (à 200 mètres )
• Tasnim (6/5): Neglected hotel - If you can, stay in either Sura Design Hotel or Sura Sophia hotel. Unfortunately, Sura Concept hotel is the neglected one with little to no service, no swimming pool or breakfast (both in the other hotel). Breakfadts sucks, would recommend going out for food. No one ever at reception always have to call and even then they tell you to walk to the other hotel reception.... Also lacks security, anyone can walk into the building at any time. Room - Nice design, small but expected. All good except buttons for curtains and lights a bit fiddly (curtains open randomly and when it's dark you can't see what button you're pressing) Bathroom - Shower drain not good and bidet water pressure too low. Only one toilet roll provided...why? Service - There is rarely anyone at reception, and when there is its an intern who doesn't understand English. The lady with the short brown hair who checked us in was good and attentative. Housekeeping are also lovely and do a good cleaning job. Swimming pool and breakfast are in the other 2 hotels, this was not clarified at the time of booking. Location - is worth th price. Is located on a street with alot of restaurants who have annoying front of house trying to bring customers in. Tip - Remember to say you've already eaten if you want them to leave you alone. Suggestions for hotel - Have someone remain at reception at all times. - Make it clear that swimming pool and breakfast are in the other hotels. - Have more than one toilet roll in the room.
• Mirzaeva (6/5): Norm - сам отель находится самом центре города это большой плюс. я была там 3 раза но в другом здании в Sura Design I always stay in Sura Design but this time I stayed in Sura concept. The internet doesn't work well in the hotels and sometimes the key card number doesn't work.
• Divna (2/5): - Location was good but that’s about it
• Samantha (10/5): - Excellent location, walkable to all the sites, grand bazaar, and many restaurants! The coffee shop just a few doors up made excellent espresso and warm croissants. The pool is next door in the sister hotel and doesn’t get much sun… the only real drawback. Rooms are european style (small but super stylish) and everything you need for a good nights sleep. Super dark shades… The breakfast had many choices.
• Jordi (10/5): Excel·lent for Istambul - The room was very new, clean and very well appointed. Pool, spa and gym available at Hagia Sophia Hotel 30m up the street. Kind and efficient personnel, particularly Fatemeh. Very close to Hagia Sofia and Blue Mosque. Nothing worth mentioning.
• Aleksandr (9/5): - Расположение в центре. Новые номера. Красивый интерьер. Размер номера.
• Oliver Nicoll (9/5): -
• Claudia (8/5): Muy buena ubicación y relación precio calidad - El Hotel tiene una ubicación excepcional ya que está cerca de las principales atracciones y además de los servicios públicos. La habitación era muy pequeña pero todo estaba muy limpio y prolijo. Excelente la atención de Emine y de Mervan! Volveríamos ! Pequeña la habitación y el agua de la ducha sale por debajo de la mamapara ( al pasillo de la habitación).
• Emine (8/5): Hotel temiz ve rahattı. Konumun her yere yürüme mesafesinde. Çalışanlar çok nazik -
• Gerard (8/5): Habitaciones muy pequeñas - El hotel es nuevo y comparte servicios como la piscina y el gimnasio con otros hoteles del mismo grupo situados en la misma calle. Para acceder a estos servicios o para el desayuno es, por tanto, necesario salir a la calle. El hotel es nuevo pero las habitaciones son muy pequeñas incluso para el uso de dos personas.
• Mikołajczak (9/5): Beautiful hotel, safe and fantastic stay as a single solo travelled - The hotel is very conveniently located, with plenty of restaurants just outside the hotel doors. The room I stayed in was beautifully decorated with a gorgeous marble bathroom, huge and soft bed and nice lights. I must say the room looked exactly like the pictures. Cleanliness was exceptional throughout. Special thanks to the housekeeper, Mr Suparma, who was extremely helpful in assisting me with the air conditioning issue and cleaned the room every morning to an impeccable standard. Fantastic member of the team and he absolutely deserves special mention! Breakfast was fantastic also and I was able to choose which hotel breakfast buffet service I prefer (out of 2 sister hotels). The food they serve is almost identical, but one of the hotel offers a rooftop view. I must say the whole hotel team is very kind and went above and beyond to assist me with many different queries. As a solo female traveler I felt safe and well looked after. The information about the hotel’s amenities is somewhat misleading, as facilities like the pool, breakfast, and spa are actually located in the sister hotels across the street, not onsite. Sura Concept does not have its own receptionist, making check-in and check-out outside operating hours inconvenient, since you’ll need to call a sister hotel and wait for someone to assist you. When I checked in, the process took over 30 minutes. Additionally, the air conditioning was problematic: it didn’t work at all on my first night (bear in mind the temperature outside was 35*C) and after reporting it, it was turned on remotely on the second night, but the temperature was set up for extremely low and could not be adjusted or turned off manually. Even tho I reported the issue nobody came to assist me. On the third night, after another report, a brief power outage on the street switched it off again but I was too tired of this whole air con experience to report it yet again. Overall, the experience with the amenities and air conditioning was a bit disappointing.
• Nada (8/5): Lovely with amazing location. - Amazing location, 5min walking distance from the Hagia Sophia. Breakfast was served in another hotel (only 3min away, but still), the AC did not work, we couldn't turn it off or heat up, so we were freezing on the last day, apart from that really lovely hotel.
• mary (8/5): - Awesome location, minutes to all key sites. Use of sister locations for breakfast and spa. Modern hotel very clean. Rooms are very small.
• Audrey (10/5): Super séjour au cœur d’Istanbul - - Les chambres sont très belles, décorées avec goût, - Très propre, - Excellent emplacement (près de Aya Sofia, du marché aux épices, du ferry notamment) et beaucoup de restaurants autour, - Le personnel très sympathique : un grand merci à Fatemah qui est très amicale et aux petits soins, - Très bon petit déjeuner avec jolie vue, - Conciergerie disponible si besoin (réservations…), - Excellent rapport qualité / prix.
• Lauren (10/5): Would absolutely stay again! - Staff were absolutely wonderful (a special mention to Fatima), the room was so comfortable and lovely and location was brilliant! Nothing
• Joanna (8/5): -
• Alejandro (10/5): Perfecto. - El hotel está nuevo, habitación perfecta, cómoda y decorada con mucho gusto. La atención de la recepcionista un 10, muy amable y simpática , siempre intentando ayudar. Wayan, el chico que hacía las habitaciones muy atento a todos los detalles. La verdad es que nos ha encantado este hotel, está cerca detalles todo y muy bien comunicado. Lo único que podría destacar como negativo serían los desayunos que se sirven en otro hotel contiguo, la verdad es que si tuviera que puntuarlo no llegaría ni al 5, en especial mención para los zumos que parecen más veneno que zumos. La piscina también está en otro hotel contiguo, complicado conseguir sitio pero lo más negativo es que la zona para cambiarte se parece más un trastero lleno de cosas, no hay taquillas, etc. Es un poco incómodo pasearte mojado de un edificio a otro ya que no puedes cambiarte allí. Aparte de esto volvería alojarme en este hotel, me llevo más cosas positivas que negativas
• Rafał (10/5): -
• Núria (8/5): Experiencia en Sura Concept - La habitación es muy acogedora y lujosa. Está muy céntrico, al lado de todos los puntos de interés. La limpieza perfecta. La mayoría de servicios no están en el mismo hotel, hay que desplazarse a los Hoteles de la misma cadena. Están en la misma calle, pero tanto piscina, desayuno, rooftop, hall… hay que desplazarse siempre.
• Erhan (9/5): O experienta exceptionala intr-un ambient relaxant si modern. - Curatenia, amabilitatea si disponibilitatea angajatilor, in special doamna Merve si domnii Orhan si Oğuzhan. Lipsa unui loc de fumat in incinta hotelului a fost un mic minus.
• Aws (9/5): Exceptional Location & Surprisingly Quiet - Location was awesome, the place is actually very quiet considering how busy the area is. Cleaning was top notch thanks to the friendly house keeping person. We also enjoyed the daily breakfast at Sura Hagia Sophia hotel. Mohammed Ali was very professional and made our breakfasts an enjoyable ritual every morning No space in the room for bags but we knew that before we booked so no complaints. We had minor issues with our key which was fixed in a prompt manner
• Santiago (10/5): - Very nice place
• Maite (8/5): -
• Azzy1 (9/5): Beautiful and luxurious stay in Sultanahmet - The staff just makes your stay that bit wonderful! There is a number to call at front desk and they appear within minutes to your aid. Merve was honestly , such a genuine lovely support who shared insider information of best places to eat and drink and on one occasion , went out of her way to walk me to find the local Migros jet! Every day was a lovely smile and interest in what I had seen/ discovered and so on. Equally, Fatima was just wonderful as was the bald and handsome guy who first checked me in (forgotton his name- sorry!). The hotel is a local family of hotels and every guest can utilise the other 2 hotels which are located next to one another on the same street Tircarethane sokak. The street where the 3 Sura hotels are, is littered with lovely cafes and restaurants and has a really cool vibe. As a single woman, I felt very safe right across Sultanahmet and Istanbul. Breakfast can be taken in Sura Hagia Sophia but this was rather disappointing as the day I frequented it, the staff were not ready to meet and greet residents, I had to ask for utensils to be provided for the items. This said, breakfast at Sura Design was just the best! It was a terrace styled venue with magnificent views of the Blue Mosque and the other side where Galata tower is. Sizdev ( incorrect spelling I`m sorry) , the Kurdish head waiter was again, such a lovely, warm and genuine soul whose customer service skills were on point! He even made my omelette for me in the absence of the kitchen staff! The hotel chain is a very stylish innovative brand which makes a pleasant change to the western styled brands we all know of. The staff mentioned are absolute professionals and made my stay that much more wonderful. A great training programme offered by the chain! The rooms are small but very stylish with every mod con such as control panels for curtains and lights. Highly recommended especially if you want to explore Sultanahmet. Thank you to Sura Concept for my memorable stay! Nothing at all , however the architecture of the building designed for small , cosy rooms!
• Hermann Franz (9/5): -
• Dogan (8/5): -
• Jorge (9/5): repetiré - excelente desayuno y ubicación inmejorable las habitaciones son perfectas pero un poco pequeñas
• Carlos Gustavo (9/5): The best spot for dinning and sleeping in Istambul - La ubicacion es perfecta y el personal es increible. La chica que nos ayudo por la malana lo dejo todo perfectamente explicado y pudimos hacer el dia perfecto. En la cena nos atendio un chico que hablaba perfecto español y nos recomendaron y atendieron de 10. De todos los hoteles que visitamos en estambul este fue el mejor. La carne y el vino un poco caros pero de los mejores tambien en la ciudad. Todo perfecto
• TAHAR (9/5): charmant séjour où on a redécouvert la ville d'Istanbul. - nous avons apprécié le sérieux, la disponibilité, la gentillesse, du personnel : les 2 femmes de la réception (désolé j'ai perdu leur prénom) et le jeune homme qui s'occupait des chambres qui ont été formidables malgré la barrière de la langue, elles ont essayé de communiquer avec nous. On leur souhaite une bonne continuation. L'hôtel était bien situé; très propre. Au niveau du petit déjeuner, il était très varié et très copieux et jusqu'à 11h ce qui est agrèable pour la faire grasse matinée. Rien
• Simon (8/5): Excellent location. Had great staff and facilities. Room was a bit warm air con not the best and breakfast ok - Location Too hot in room
• Martin (8/5): - Rooms are smaller but sufficient for w/e trip
• maria (10/5): -
• Zuzanna (10/5): - Service Location Design

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