Upper Berkeley Hotel
Location: 26 Upper Berkeley St, Marble Arch, London, gb
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Historic Victorian Property
Located just a 2-minute walk from Marble Arch Underground Station, OYO Boston Court Hotel offers comfortable and affordable accommodation in an English Heritage Victorian building.
Convenient Central Location
Explore vibrant Marble Arch, Oxford Street, and Hyde Park, all within a short walk from the hotel. With excellent access to central London through the London Underground, you can easily immerse yourself in the city's bustling atmosphere.
Easy Access to Transportation
For travelers, Victoria Rail Station is a short drive away, providing a quick connection to the Gatwick Express for a smooth 30-minute journey to Gatwick Airport.
Book your stay at OYO Boston Court Hotel now to experience the perfect blend of history, convenience, and comfort during your London visit.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 10:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Non-smoking rooms
- Luggage storage
- Non-smoking throughout
- Adult only
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Smoke alarms
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Bingo
- Television in common areas
- Free wired internet
- Self parking (surcharge)
- Internet access
- Housekeeping on request
- Covered parking
Rooms Available
-
Triple Room with Shower
Featuring free toiletries, this triple room includes a private bathroom with a shower and a hairdryer. The air-conditioned triple room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
-
Quadruple Room with Shower
Providing free toiletries, this quadruple room includes a private bathroom with a shower and a hairdryer. The air-conditioned quadruple room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
-
Standard Single Room
Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
-
Deluxe Double Room with Shower
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
-
Standard Double Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
-
Twin Room with Shower
Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Carbon monoxide detector
Guest Reviews
- Jafarzadeh (2/5): -
- Ben (8/5): Good value for money stay given central London. Room was clean and had the basic amenities needed. -
- Marilza (1/5): Decepcionante fiquei frustrada, pois esperamos mais por ser na área central de Oxford - O quarto não corresponde com as fotos mostrada no site
Muito apertado e a cama não é do tamanho adequado para casal
Quarto número 5 O banheiro muito pequeno
Cama pequena
Muito barulho
Portas batendo o tempo todo
- Rabelo (7/5): -
- Bart (8/5): -
- Harvey (10/5): -
- Viktoria (1/5): -
- Viktoria (3/5): -
- Ashish (9/5): -
- debra (2/5): -
- Faisal (10/5): -
- Ahmet (9/5): - Temizliği ve konumu güzeldi Resepsiyon bulunmuyor
- MONTSERRAT (7/5): Correcte - La ubicació és molt bona, parades de bus molt a prop i una parada de metro a menys de 10 minuts caminant. El barri és tranquil i hi ha comerços a prop. L’habitació era en un soterrani, tenia dues habitacions i només una tenia finestra, només hi havia un aparell de calefacció/AC en una de les habitacions i l’aire no arribava a l’altra habitació. El bany era diminut. En 4 dies no han fet mai la neteja de l’habitació ni han canviat tovalloles.
- NIKOLAIDOU (8/5): - Ηταν καθαρο και σε πολυ καλη τοποθεσια. Δεν ειχε ασανσερ.
- Mouchantaf (10/5): superb - everything staff coz there were nobody!!!
- lambrechts (4/5): - De locatie Lakens waren niet prettig van geur Enzo
- Naz (8/5): -
- Muhammad (10/5): -
- anonimus (7/5): - La ubicación es muy buena. Deben mejorar la limpieza de las habitaciones. Nos entregaron la habitación con migas y mugre al costado de la cama porque estaban en un rincón. Solo estaba limpio lo que era de fácil acceso. No hay recepción, cualquier problema tenés que llamar por teléfono. Un día a las 11 de la noche sonó la alarma de incendios, media hora sonando y no mandaban a nadie apagarla. Nos mandaron instrucciones por Whatsapp para que los huéspedes la apaguemos.
- Murat (8/5): -
- Paul (10/5): For the price I paid this was excellent. Clean room (a few scuffs on wall but so what) bathroom was clean, everything yo - Cozy and comfy. Great location, and all for £55. I can see people struggling with the self check in. Need to read every email you get prior to booking.
- Anette Austrheim (5/5): Helt greit! - Sentralt. Veldig lytt både innenfra og utenfra. Var kun 120 cm seng på rommet og badet var så lite at det ikke gikk Ann å snu seg der inne.
- Charlie (8/5): -
- Amy (10/5): -
- Kirsty (7/5): Great location and easy access even though no reception, decent rooms and clean bathrooms just could use a few more item - Great location for Oxford street No mattress protectors just a flat sheet and not enough pillows and a kettle but no cups to make a drink
- Jack (8/5): - Good room for the price TV was too complicated to setup
Tap loose in bathroom
No visible staff
- Scott (7/5): -
- Dobromir (8/5): -
- Anna (7/5): Clean, good location & reasonable price - Location & price Room in basement with a view to waste containers (I don’t think it was stated clearly when I was making a booking)
- OUMAIMA (10/5): A fantastic stay with a kind and highly professional team that makes you feel right at home - I had a wonderful experience primarily because of the exceptional staff The manager Ahmad Nagy was incredibly friendly gentle and professional he truly made the stay feel welcoming I also want to thank Omar who assisted me through the Booking chat cause I extend he was very helpful and made the coordination of my stay very easy Everything was great!
- Maria-Laura (6/5): - Le lit et cela n’est pas du tout insonorisé
- OUMAIMA (10/5): Write a short sentence to sum up your stay A fantastic stay with a kind and highly professional team that makes you fee - I had a wonderful experience primarily because of the exceptional staff The manager Ahmad Nagy was incredibly friendly gentle and professional he truly made the stay feel welcoming I also want to thank Omar who assisted me through the Booking chat cause I extend he was very helpful and made the coordination of my stay very easy Everything was great! I have no complaints about my stay
- Dietmar (3/5): Aufzeichnungen aus dem Kellerloch - Praktische Lage mit schneller Verkehrsanbindung zur U-Bahn, Gepäckabgabe vor der Check-in-Zeit möglich, Zimmer mit Safe und kleinem, wirklich kühlendem Kühlschrank, völliger Frust über die enttäuschende Unterkunft legt sich etwas. Wenn man bei der Buchung wegen der zahlreichen Warnungen deutlich um ein höher gelegenes Zimmer bittet und dann trotzdem im Keller endet, ist das sehr enttäuschend. Die Check-in-Maschine (!) am Eingang raubt erschöpften Anreisenden den letzten Nerv, unmotivierter Empfangsmann vormittags vorhanden, später nicht mehr zu sehen, daher auch keine direkten Beschwerden möglich, Bad mit kleinem Waschbecken und sehr enger Dusche, Putzfrauen rackern geräuschvoll noch am späten Nachmittag, zwielichtiger Mitarbeiter rumort nachts durch die Gänge, wegen des Lärms von der Straße ist Schlaf nur bei geschlossenem Fenster möglich, Speaker's Corner nur sonntags, die nahegelegene Edgware Road ist fest in muslimischer Hand. Sorry, aber wenn man vom eigenen Hotelfenster nur die Schuhe der vorbeilaufenden Passanten sieht, entsteht überhaupt keine Urlaubslaune. Alle deutschsprachige Reisende, die lesen können, sollten diese Zumutung meiden!
- Simon (10/5): Excellent short break great stay excellent hotel - Clean and nicely decorated and furnished Good location nice rooms
- KHALED (9/5): -
- Diaa (9/5): Great value for money - Location and the staff were very helpful and responsive, especially Ahmed The room was in the basement
- Gabriela (8/5): - A localizacao era boa, perto do hyde park, dava umas 3 quadras ate metro e ate ponto de onibus. check in facil unico ponto ruim é que a lava e seca nao funcionou durante toda hospedagem e a maquina engoliu 10 libras nossa que nunca foi devolvida
- lucila (2/5): No lo recomiendo - La ubicacion no me pareció tan buena para moverme de noche siendo una mujer sola Los ruidos de arriba y de abajo se escuchan como si estuviesen en el cuarto. No andaba la luz, tampoco la secadora de pelo. El baño era extremadamente chico y la ducha también, en términos generales era muy mal alojamiento para el precio elevado que pagué. Las paredes marcadas y nulo personal en el hotel, no lo recomiendo para alguien que viaja sola (mujer) se siente inseguro
- Ray (7/5): - Lokatie midden in het centrum is super. Op loopafstand van veel bezienswaardigheden, restaurantjes en supermarktjes. Bus en metro vlakbij om de rest van de stad te bezichtigen.
Kamer was schoon en voldoende om te slapen. Door beperkte faciliteiten en online check in, betaalbaar. Als er iets in de kamer schoongemaakt moet worden of je wil een handdoeken wissel dan is er geen receptie om een en ander door te geven. Digitaal kan dit wel en dan volgt ook wel snel antwoord.
- Joanna (9/5): Highly recommended - Excellent location. Very comfortable bed. Clean, modern bathroom with excellent shower
Very helpful staff
Value for money, competative for the area N/A
- mirza (8/5): -
- Manon (8/5): - Nice and comfortable rooms. Just around the corner of the Marble Arch Ungerground Station.
Great coffee in the room, we would receive more with cleaning every day. No reception desk. We had to check-in via a machine (which worked fine btw). This was very unpersonal. We would have liked to store our luggage on departure day, but this was not possible.
- Kevin (7/5): Comfortable Hotel - Location , comfortable room, quiet room Top floor with steep stairs. No breakfast facilities.
- Andrew (7/5): - Good value No WiFi / phone reception
- Rafael (5/5): -
- milly (8/5): - Ottima posizione. Pub di fronte. Pieno centro Pulizia della stanza un po superficiale. Letto una piazza e mezzo per noi italiani on 2 piccolo
- Alessandro (5/5): Tornerei, ma con un prezzo competitivo, altrimenti si può trovare di molto meglio. - Ottima la posizione, situata in punti limitrofi a aree ristoro di livello. Staff nonostante alcuni impedimenti collaborativo. Odore di cucinato molto forte. Area condizionata non funzionante. Camera molto piccola. Mancanza di deposito bagagli.
- KHALED (7/5): -
- Dominguez (9/5): Ubicación perfecta - Ideal calidad precio. La habitación pequeña, pero con baño privado y muy ordenada y limpia, si tu idea es hacer turismo es ideal. La ubicación perfecta, tienes el Soho a 20 minutos y boca de metro a 5 minutos. Si eres fan de Sherlock Holmes, tienes su museo de la calle Baker a 10 minutos.
- Guest (8/5): -
- Douaa (9/5): -
- Polyxeni (6/5): Κεντρικά αλλά απογοητευτικά - Η τοποθεσία! Ήταν πολύ κεντρικά και δίπλα σε στάση μετρό (Marble Arch, Central Line). Στα 3 λεπτά ήταν επίσης και το Hyde Park όπως και η Oxford Street Το δωμάτιο δεν ήταν καθαρό. Η ντουζιέρα είχε στο πλακάκι βρωμιες, τις οποίες καθαρίσαμε εμείς. Επίσης η ντουζιέρα όπως και ο νιπτήρας βούλωναν κατευθείαν με αποτέλεσμα να μην μπορείς να κάνεις μπάνιο ή να πλυθείς σαν άνθρωπος. Το μέγεθος του δωματίου ήταν μικρό αλλά οκευ βολευτήκαμε, το μπάνιο και ο νιπτήρας μικροσκοπικά.
Για 4 διανυκτερεύσεις και τρίκλινο δωμάτιο μας είχαν μόνο 2 χαρτιά υγείας. Καμία καθαριότητα, καμία αλλαγή πετσετών ή σκουπιδιών. Οι τοίχοι ήταν βρώμικοι. Δεν ήταν καθόλου value for money. Ήμασταν στον 3ο, χωρίς ασανσέρ και χωρίς προσωπικό
- Kamrul (10/5): -
- Claire (10/5): Amazing price and great room for a night in London! - Amazing location, quiet street, lots of room, close to everything.
- Victor (1/5): ОСТОРОЖНО!!!НЕ РЕКОМЕНДУЮ!!!з - УЖАС!!! Комната не соответствовала картинке в Booking.Комната была в подвале.Уборка не проводилась..На матраце присутствовали большие пятна мочи.На стене на против туалета размазан фекалий.Унитаз так же не обработан.Емкости для жидкого мыла сломаны.И стены в комнате в ужасном грязном состоянии.На постели волосы от прошлых клинтов.У нас небыло возможности вызвать обслуживающий персонал так как отель на саморегистрации.Была только горничная которой мы все этого показали в ответ она кому то перезвонила обсуждала этот момент и смеялась.Вместо того что бы исправить ситуацию.Мы не могли остаться в таких УЖАСНЫХ условиях и ушли в другой отель!!!! Не рекомендую!!!
- Claire (7/5): Good value hotel in a great area of London - Fantastic location for Oxford street shopping. Great access to tube stations.
Many excellent restaurants near by The decoration was “tired” and there were a lot of marks in the walls.
Two mugs but one was a plastic cup !!
- Astrid Helene (4/5): - was close to the city center and easily accessible the aircondition and fridge did not work through our stay and the double bed was tiny
- Veronica (7/5): -
- Veronica (7/5): -
- Rocío (8/5): -
- Wenche (9/5): - Perfect location
Room was clean and comfortable. Great space for me as a solo travel. Will definitely book again.
- Gerrit (1/5): Hotel not providing services as described - Location, only nice thing. Very negative experience. The room descriptions are misleading and the hotel management is acting in bad faith and with abusive malpractice! We booked a “Superior Double Room” explicitly described as having “city views” and being on "upper floors". Instead, we were given a basement room below street level, with a barred window facing a wall at very close distance with bins in between and almost no visible sky.
This was clearly misleading, compared to the description and photos. The room was also dark and noisy. The only thing that is "superior" was the price we had to pay for this prison-like chamber. The hotel did not offer a satisfactory solution, like relocation to another room. Due to the high level of discomfort, we had to check out early after 2 out of 6 booked nights. The hotel refuses a refund, even though they did not provide the services they described.
There is no reception, so no one to speak to in person.
- Mary (9/5): A night at upper Berkeley hotel - The self check in / out was smooth and easy inspite that no reception desk but you need to read and follow instructions.
The hotel is at center, close to major bus stations and easy access to restaurants The toilet was somehow not flushing at the night until the morning and very disgusting. They need to look into their plumbing work. Aside the toilet issue it's a great place to stay and you'll have value for your money
- Sgrò (10/5): - Consiglio vivamente per il quartiere molto tranquillo e zona molto ben collegata, essendo do quasi nel centro di Londra. A 2 passi da ogni servizio pubblico. Staff molto disponibile , camere totalmente nuove.
- Ishihara (9/5): - Great location, very clean too. To open the main door was a bit awkward.
- Mohanned (10/5): -
- Rory (8/5): - Location was fantastic Room was very small
- david (10/5): Excellent value for money - Very clean and central location
- Jacob (3/5): - Location was fantastic and check in process was easy. Room didn’t appear to have been thoroughly cleaned. Toilet brush was provided but with no holder: sat directly on the floor in the bathroom. Small kettle provided, along with glass and mug but no cutlery. Pillow was insufficient.
- Grant (5/5): -
- Monica Patricia (1/5): NO TIENE RECEPCION Y ESO ES UN PROBLEMA MUY IMPORTANTE. - Lo que tiene de bueno el hotel es que esta relativamente bien ubicado y es algo confortable. El gran problema que tuve -que no figura al momento de contratarlo- es que no hay persona alguna al hacer el check in/out. Automaticamente me dieron una llave que no se correspondia con la habitacion, por suerte a la hora y media di con una chica de Polonia que me dijo que a ella le paso lo mismo y que probo en las demas habitaciones y abrio otra puerta. Fue horrible, llegar cansada y no poder entrar en la habitacion. NO tiene recepcion y eso es muy inconveniente. Al irme pense y si dejara las llaves en la caja y luego advierto que me olvide algo? Pues perdes el avion y listo. Nunca volveria
- Fadil (10/5): -
- Giuliani (8/5): -
- Ellie (6/5): - Good location, bright room very small, card didn’t work on night one and it was late so that was very stressful as we were locked out of room, thankfully staff answered phone and it was sorted!
- يوسف (5/5): -
- Juan Fernando (7/5): -
- Smith (5/5): Very basic, room a bit shabby and awful lighting options. - Lighting
- Will (8/5): -
- Pietrantonio (7/5): - Buona la posizione e stanze accogliente. Stanze troppo rumorose se nelle stanze vicine fanno casino, ho perso diverse ore di sonno per via di vicini fastidiosi e non essendoci personale con cui interfacciarsi all’interno della struttura ti devi arrangiare
- Michaela (9/5): - Everything was good. The only thing, which should be work on is the kiosk machine for check-in and the instruction, when you would like to leave the luggage there before the check in hour.
- Himansh (10/5): - Amazing
I’m gonna come again, i love the offer as well
- Eneritz (6/5): - El alojamiento está limpio y la decoración es moderna. Esta bien ubicado, a unos pocos minutos de la estación de metro de Marbel Arch, lo que hace fácil moverse por la ciudad. Cerca del alojamiento hay varios restaurantes para desayunar y cenar. No te permiten acceder al alojamiento hasta las 15:00 ni si quiera a dejar las maletas, no dan este servicio, lo que es bastante fastidio si tu vuelo llega temprano como era nuestro caso.
En cuanto a la habitación, el desagüe de la ducha no tragaba el agua y desbordaba. Igualmente, el desagüe del lavabo no tragaba bien el agua y se quedaba estancada.
Por otra parte, la luz principal de la habitación no funcionaba.
Por último, la persona que atiende por teléfono fue muy desagradable al trato y no nos ayudó con ninguna de las cuestiones que necesitábamos, una atención pésima
- Christopher (7/5): - Showers
Tv Size
- Teresa (10/5): Fantastic little hotel for a short stay in a great location. - Very clean, great location and friendly, helpful staff who communicated well from booking to check out. Nothing
- Isabel (8/5): - Mi è piaciuto il sistema di check in by yourself. Però penso che non potrebbe piacere a tutti, soprattutto alle persone che non sono digitalmente competenti. Posizione ottimale, piccolo ma per due e perfetto. Il lavandino piccolo. Il letto era durissimo.
- Sara (8/5): Så bra förutom badrummet!! Kommer rekommendera! - Jättefräscht och bra läge, lite krångel med incheckningen så det inte fungerade när man skrev bokningsnummer. Badrummet var inte bra. Vattnet i duschen och handfatet rann inte ner så man kunde inte ta en lång dusch utan att vattnet fylldes upp i duschen.
- Takumu (7/5): -
- Francisco José (8/5): Muy buena opción para conocer Londres - La ubicación y la amplitud Había que subir 5 plantas por las escaleras
- Dylan (1/5): I would avoid this hotel in the future. - The location for this property was good and the bed was comfy. The television was also a great size and quite modern. The staff were unhelpful overall. I had an issue with being assigned to the wrong room and they were very hesitant to help me. When I did eventually get moved (from the basement) I was put into a room that just wasn’t up to standard. There were marks all over the walls, the floor wasn’t clean, there was dust on all the floor boards, the bathroom was tiny, we had no hot water at all for the first night and had to take cold showers and the rooms are so much smaller than they look in pictures. It was by far my worst hotel experience I’ve had.
- Tobias (9/5): Excellent hotel/room/location. - Great Location - easy to access room. Clean tidy and quiet Nothing - all good
- Summer (7/5): Good stay, easy, good location, good communication from staff - Good location, clean, nice room, No luggage storage, can hear people in their rooms
- Anne-Laure (10/5): -
- Himansh (10/5): -
- Stewart (8/5): Room was clean, we were given clean towels every day, location was very central and facilities were good - Location, cleanliness Hairdryer not working, noisy at street side, no luggage storage pre checkin / check out
- Anna (7/5): - Struttura collocata in un ottima posizione, strategica. Vicino la metro Marble Arch, supermercati, bar, ristoranti, etc. La stanza era abbastanza spaziosa tranne il bagno un po piccolino però comunque comodo. Avevamo la stanza all’ultimo piano e c’erano un po di scale da fare, inoltre già dal nostro arrivo non funzionano i faretti principali che illuminavano la stanza, bensì solo un led. Abbiamo segnalato che non c’era la luce la luce principe ma nessuno è venuto ad aggiustare il problema quindi siamo rimasti per il pernottamento con solo la poca luce del led
- Noemi (8/5): - La ubicación, la comodidad de los colchones, muy nuevo el hotel. Facilidad para hacer check-in y checkout. Baño pequeño, no hay armario suficiente para una habitación cuádruple y una cama que por su orientación tienes que saltar por encima para salir de ella.
- David (2/5): The check-in-in process is ridiculous - to room is OK and the location is good but what a shambles. - The room was fair and the location good The hotel is a self-check- in hotel. There are no staff. To check in, you need your booking reference (not available in the booking.com app; I had to find an email). You then need photo id - the 'helpline' told me I would need my passport or national ID card! Not something a British person would have with them when going to London for dinner. I went out of the hotel to buy something from a shop, and when I came back, I couldn't get back in. A French couple arrived and explained that there was a 6-digit code to enter the hotel. I have not been given this. When she tried to enter the code, the system locked and wouldn't let us in. After a few minutes, the keypad eventually reset and we got in. The couple kindly shared the entry code with me, If they hadn't I would have been stuck outside the hotel on my late return. Next, the shower could on be set to too hot or cold. Finally, when I was in the bathroom, the fire alarm went off. There was no fire, I managed, with the help of some other guests to silence then reset the fire alarm - this cannot be safe. If people are booking this you MUST describe the check in process to make sure travellers have ID, You MUST put the booking reference clearly in the app. You MUST communicate the front door code.
- Dominic (8/5): -
- Clauzel (9/5): -
- Amedeo (4/5): -
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