XYL Holiday Inn

Location: 5 Regent Street Caloundra, Caloundra, au

Star Rating: 4 Stars

Property Type: Not Available

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Packed lunches
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Allergy-free room
• Kid meals
• Shared kitchen
• Outdoor furniture
• Fruits
• Pet bowls
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Mobile app for room service
• ATM/banking
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Art gallery on site
• Wine release events
• Reception hall
• Japanese garden
• Covered parking
• Secured parking
• Charcoal grill
• Vegetarian menu options available

Rooms Available

• Deluxe Twin Room

  This air-conditioned twin room includes a flat-screen TV with cable channels, a shared bathroom as well as a patio. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Single Room with Balcony

  This air-conditioned single room is consisted of of a flat-screen TV with cable channels, a shared bathroom as well as a balcony with garden views. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Private entrance
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Classic Carpeted Queen Room

  This double room offers a shared bathroom, and a carpeted floor. The air-conditioned double room features a flat-screen TV with cable channels, executive lounge access, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Modern Queen Room

  This air-conditioned double room includes a flat-screen TV with cable channels, a shared bathroom as well as a patio. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Art Queen Room

  This air-conditioned double room includes a flat-screen TV with cable channels, a shared bathroom as well as a patio. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Room

  Providing a dining area, a wardrobe and parquet floors, this family room includes a private bathroom. Meals can be prepared in the kitchen, which comes with a refrigerator, kitchenware and a microwave. The spacious air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit offers 3 beds.

  Max Occupancy: 6 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Room

  Offering a wardrobe, parquet floors and heating, this family room includes a shared bathroom. The air-conditioned family room offers a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as garden views. The unit offers 2 beds.

  Max Occupancy: 5 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Shared toilet
  • Kitchen
  • Additional toilet
  • Private entrance
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Toilet paper
  • Adapted bath
  • Shower chair
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Hypoallergenic pillow
  • Smartphone
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Christopher (1/5): -
• Christopher (1/5): -
• Marc (1/5): Absolute rip off! - This was the most over priced and disgusting place I have ever stayed. $240 per night for a room under a house which smelt, was dingy, the bed was ripped! The place resembled a flop house for drug addicts!
• McCorry (1/5): -
• Christopher (9/5): -
• Christopher (10/5): -
• english (10/5): -
• Krystal (1/5): Angry where're is refund Please contact - The friendly caretaker she was amazing The manager and owner have dodged and deceived once ready for checkout. After instructions from Michail gemtmen that opens and showed room. Stating that's it's an additional 200 if wish to kep key for night or 1000security.i paid with card and was assured money back next morning. Stilll being ignored by management and am out of pocket plus room. Was in kept to say the least
• Glenane (1/5): -
• Marcelle (2/5): Believe all the reviews- we should have kept driving or slept in car. Was desperate and regret staying here - The shower was decent. Strong and hot. Although i hate sharing bathrooms. Room had a smell. Room was Dirty. Overpriced. Had to keep calling &txting for refund as they take $100 deposit and don’t give it back automatically. If u want a key its $200!
• Howlett (1/5): Not worth the money, cheap hostels would be cheaper and safer - Location was nice It wasn’t clean, the back door wouldn’t shut, didn’t feel safe and the process to get the keys which wasn’t listed as another payment for the keys was sketchy and eery. The place wasn’t cleaned before we arrived as the basket of dirty clothes left in the place
• Lorelei (7/5): Safe and welcoming - Makes me feel welcomed The morning traffic but that’s life
• Lizbeth (3/5): I would NOT recomment to anyone. - They let us in even if it was late. It did NOT feel safe and did NOT meet our standard for the money we paid and especially that we have a kid with us!
• Lisa (1/5): If I could give negative stars I would. - Accommodated us with a last minute booking when our original booking for another location on a different site fell through at the last minute Had said it would be 9:30PM by the time we arrived, explaining another booking fell through & we were grateful to have anywhere to stay for the night. Upon arrival, we were met by a long term resident of the premises who was instructed by the owner to let us in & show us to our room. It was not this guest's fault as she was only a tenant herself but upon letting us into the area where the room was, we found that the room was locked & the guy "Mike" had left with the key so we couldn't get inside. The premises was dirty & cluttered. We had to wait 30 mins until Mike finally showed up with the key. We spoke to another guest staying there who warned us that he was told he had to make a deposit to get a key to the room. Armed with this information when Mike said we had to pay $200 as a deposit for the key, I told him we had paid online & that we had already settled up for the room with no mention of a further deposit anywhere. He seemed satisfied with this information, gave us the key &left. Within 5mins he was back at the door saying we had to return the key & that we had to pay the deposit if we wanted to keep it. I calmly explained how we are 2 young women travelling a country unfamiliar to us on our own & security is paramount. We did not feel comfortable staying in the room without a key so I declined to give the key back as it was never listed anywhere about the additional charge. The owner Keri rang me & yelled at me down the phone insisting we had to pay the deposit & threatening to call the police. I told her to call the police, that I was close to calling them myself & she hung up on me. Moments later she called me back to say we didn't need to make the deposit but we had already given the key back to Mike out of fear. I have never been yelled at like this in my life & I am disgusted by the treatment we received.
• Varun (1/5): -
• Jon (2/5): Never again - The only good thing was the location The property was not clean, we couldn’t use the microwave it was filthy, we couldn’t use the washing machine it was full of dirty towels, the bathroom had used soap bars and all the containers of shampoos etc where all empty or close to it. The carpets are all dirty and stained. There is dust every where and the floors were dirty. There was mould in the bathroom. The aircon didn’t work in the bedroom tv seems to have no ARIAL or internet connection. There is an old car in the front yard d gutters fallen down blinds from the double story windows and old solar panels piled up in the front. The worse part is you can not lock the room there was no key for the back door or front door only the gate and the property I shared with up to four other groups who could enter your room when ever they like while your out. Even the fridges are not turned on when you arrive and your asked not to use them unless you have too!!! The bed sheets have stains on them and so do some of the pillows. I have multiple photos and videos time stamped from out arrival and when time permits I will be sending through everything to booking.com and giving an honest review on line This was more of a back packer style accommodation that I would expect to pay $80-$100 for a night not over $500 dollars.
• Liz (1/5): Shit - Whole place stunk there were dog poo and urine everywhere rooms were full of mold no towels tolit was defusing this place needs to be closed down owner refused to give a refund so u have no choice Everything needs to be shut down photos ain’t what u get
• Trevor (1/5): Terrible - Town Everything as there were no locks on doors the room was not clean sheets dirty room was double booked I am going to report this to the people who approve guest houses in Queensland to go right through this property it was not up to basic standards the room smelt Sorry just not a nice guest house for the price
• Jeanette (1/5): -
• Luke (3/5): not what I expected at the price for one night stay I did not enjoy the accommodations at all . - was not offered breakfast , felt like big. brother house cameras every where which I thought because of the state of the environment in ws very invasive that's personal feeling . I stay at a lot of holiday ins when work requires me too and nothing like this place have I seen so many invasive cameras and no privacy to conduct any work related matters. everything to be honest for the price of the one n9ight stay it was very low class and to have a key to your room you had to pay in cash $55.00 dollars on top of the room cost that was told it would be returned after check out however I did not feel safe or comfortable tp stay till check out in the morning I had decided after not being able to sleep due too the noise I left at 4.40am and went to work to complete what I needed prepared for a meeting .
• Cox (2/5): -
• Murdo (1/5): Shit - This is the worst place I have stayed in for over 40 years. How this place is even supported by your company astounds me. Over an hour to actually get a pass number to the room. There was no coffee in any of the jars. No water, place is dangerous and is a fire risk. Room was shit and no top sheets, tv not working properly. My room had balcony with views, all I could see was the back of a house. Could not use the so called balcony because a rotten tree had fallen across it. This place is bloody dangerous and should have been closed. Disappointed in your group supporting such poor accommodation The place is dangerous and a future fire risk. Should not be allowed to operate
• Carmel (3/5): - N/a We could not lock our room after check in. So when we returned after our outing we were locked out of our room. I don't know who shut the door!
• Buchanan (1/5): Horrible, terrible service and commmication - Horrible experience have no yet received our bond for the keys bacn They cleaned our room left our belongings outside of our room whilst someone stole our belonging and did nothing to fix the situation
• Kim (8/5): - The family room was very spacious and homely. We checked in late therefore we had to request additional cleaning. The room was not cleaned on arrival , and we had to request additional cleaning.
• Rohan (1/5): - The place was an absolute nightmare, the hosts were rude and tried to extort for more money. I had to wait for over an hour for someone to show up with a key, They wouldn't give me a key for my room so it was unlocked all night.
• Gray (1/5): The facility should refund my money as the advertisement is a great misrepresentation of the facili - Not applicable The presentation of the facilities was not as advertised. When I got there I met a pertout the front who asked me if I really wanted to stay there. I did not even go inside. I booked another hotel
• David (7/5): - Management they don't answer the phone
• Michelle (1/5): - Nothing Not wat advertised it's a round down peice of crap and the owns were rude
• Jasmine (1/5): Dirty - Nothing. The room wasn’t ready said she “needed to make the bed” with pre slept in dirty sheets. Uncomfortable from the start I was waiting for a while for the owner to let us in, when we did get let in we were ignored and uncomfortable with the amount of people crammed into one small basement area. We didn’t even stay we walked straight out.
• Shay-Lea (6/5): The stay was pleasant, but not value for money and guests taken advantage of. - The bed was comfortable and was close to the reason we were there Overpriced for what it was, and felt like we were taken advantage of due to christmas holidays. You could hear other guests in other rooms. We had to pay an additional fee for a key to go in and out of the property and still waiting on the refundable deposit
• Rangi (1/5): I checked in and left after about 2 hours it was disgusting - Nothing It was filthy and the room and surrounds smelled like piss
• Mark (1/5): Disgusting.do not go there. - Absolutely nothing.A despicable filthy hole. Do not waste your time staying here..How platforms like Booking.com and Expedia have this is amazing as it is disgraceful. It stunk of mould and cat pi$. A cesspit of little rooms shoved under a house. Not a holiday Inn as listed..a decrepit dump with boarding rooms under it. Our room on entry stunk of mould.went to turn light on and a cockroach was on it. Pulled back sheets and firstly there is a dead blowfly in it.sheets look like bed had just been made from previous person. Took off my shoes and feet instantly soaked.carpet was full of water..mould growing up the bottom of the walls from the water. TV was only partly working. Garbage bin was rusted to the floor.had to kick it to move it. Barely enough room to move in little room. Share kitchen filled with grubby cleaning equipment so couldn't even get into it. Half a roll of toilet paper between 4 people 3 of them women and no spares. Garbage bags piled up at the base of the stairs. The most putrid place I have ever seen.
• Mahon (1/5): No stay. Imposible to stay. Cancelled - I could not stay in and made a cancellation, booking.com didn't respond. Very dissapointing Everything I could not stay in such a dirty unsecure place. Nobidy was there I have to call and somebody came but did'nt provide a key for the room, so I left and cancel, but booking.com didn't respond or refund my payment. I had to make a complaint
• Lei (5/5): -
• Mattis (1/5): -
• Luka (10/5): -
• Tania (1/5): DONT EVER STAY IN THIS FILTHY PLACE. - Nothing It’s filthy, garbage bags on the internal staircase, dishes stacked on the sink, sink was filthy, floors were filthy, bed smelt like dog, cockroaches running around on the floor, bins not emptied, bathroom toiletries looked like they were leftovers from someone else, no way is it a 4 star place. Extreme rip off for $225 a night, backyard hadn’t been tended too in a very long time. Whole place smells of mould and rising damp as soon as you walk in. I booked online for 3 nights, as soon as it was light after the first night I left. They were walking around upstairs making noise till midnight, I got a whole 4 hrs sleep. This place is just someone’s home that didn’t meet an Airbnb criteria. The under section of their house has been turned into bedrooms with locked doors. Oh and then there is the $55 key deposit paid directly into her pay id, I did get that back after numerous messages. I’ve put a formal complaint into bookings.com. This place will not refund. This place is nothing more than a money making pit for the Asian family who run it.
• Wren (1/5): We didn't stay as the whole placed has been locked up for years. - Nothing is a complete scam The whole place was an eyesore and is a scam because it looked like the place hasn't been used in years and l suggest you take it off booking.com immediately
• Abigail (1/5): - We did not like any think We did not like any think because it was not clear or she was very mean
• John (5/5): Poor management - Poor Deposit for key has not been refunded and it’s been nearly a month since stay
• Charles (1/5): Should not be on booking.com would not reccomend to anyone - Absolutely nothing it was disgraceful we didn’t actually stay there. It stunk like wet dog and rubbish It was all overgrown on the way in and to the toilets. It is just rooms under someones house that smell absolutely disgusting there were rubbish bags just laying on the stairs right next to the door me and my partner went back there thinking maby we could bare it but it was that disgusting we got in our car and drove two hours home. The floors were not swept the whole thing smelt like a wet dog.
• Mark (1/5): Absolute rubbish left as soon as we found alternative accommodation same afternoon - Nothing prisoners on death row in Thailand would have better accommodation Not given room we booked “we were to tall to use loft” not mentioned in ad. Given small mould smelling room with filthy carpet broken TV remote beds looked like they came from a garbage pick up off the street. Kitchen area full of brooms and other crap. Rubbish bags pilled up in steps. No smoke detectors seen. Cameras watching every movement in common area. Had to pay $55 deposit for a universal key so I think all rooms might be open by 1 key so no security. This was a filthy scam not as described in ad still waiting for key refund 3 days later. Left soon after arriving asked for refund unlikely to happen this property needs to be taken down from booking.com worst place ever booked is a con job and a rip off.
• mckeown (1/5): absolutely disgusting - Nothing it was disgusting and we left the place was filthy the bathroom and toilet were disgusting it was smelly and had a mower and whipper snippet inside ... The owner CHARGED ME A $55 KEY DEPOSIT WHIVH HAS NOT BEEN RETURNED EITHER .... We drove back to Brisbane after the concert due to the state of accommodation
• Lenz (1/5): This place is not a holiday inn it's a room under a house. - Nothing. We couldn't stay there with my sick husband. The bad moldy smell and the price was over the top $614 for 1 bed under a house for 3 nights. Than the lady wanted another $55 key deposit. The photos on website not even the same place. Where was the pool and beach in the photo?
• Kerri (1/5): I drive away and lost my money. There were 3 other bookings that arrived at the same time. - Nothing Everything. Dingy. Double booked. Filthy.
• Gow (1/5): Worst place I've ever stayed - There was nothing to like at all should not be allowed to operate The room was not clean had to wait 30 mins to get let in the the room was dirty no clean going into the room in the hall way there was washing everywhere the room was filthy she made me pay an extra $55 to get a room key after I paid $205 for the room if I didn't pay could not get in the gate the advertisement on booking .com was not even close to what it was I still haven't got my money back for the key rang 3 times do not stay there should not be allowed to advertise on any booking platform
• William John (3/5): - boring night paid 250$ tv not workingp
• Beau (1/5): You should ban this accommodation - There was nothing I liked as the place was filthy and stank like mould. Being unable to check in as they was no one answering, after 20 minutes I left and had to come back later. Could not get a key without paying a $55 key deposit which took four days to be refunded. The place was disgusting and filthy. Rubbish bags stacked high inside just out side the room. Filthy room, concrete floors. Bed had random hairs on it. Every surface was dirty and would be surprised if it had been cleaned in a few weeks. Bathroom was feral and I had to go find my crocs to wear..... Did not use any of the communal bars of soap I decided to stay out as late as possible and leave first thing to minimise time in the room.... I actually left feeling dirty. Booking.com should really look into this place as it should not be a place to stay as I am disappointed that you allow it. Refer to some of the photos..... Wish I could post more
• Pieter (1/5): Horrible - No air conditioner. Door glass not existing. Grass uncut. Place are a mess. Name of place and marketing overwhelming misleadinh
• Luke (1/5): Very un professional, though I was happy to book a last minute stay in no way was the room worth the money. Place felt v -
• Stewart (1/5): I didn't stay. Rooms weren't ready and the place was filthy - Nothing My 5 rooms weren't ready at 3pm and the Host said they wouldn't be ready till 4pm. We had to be at work at 4pm so I cancelled
• Michael (8/5): -
• Kathleen (1/5): Horrible - It could have been a lot cleaner, quite discusting really, filthy carpet, and very wet carpet in one corner of the room, smelt so bad. Curtains so old and perished, bathroom hadn't been cleaned in ages. I definitely would not have stayed there but as it was school holidays there was nothing else available. I feel I got so ripped off $204.00 for 1 night to stay in this filth.
• Pitima (1/5): The place dirty. Unhygienic. There’s not worth for stay. - Nothing really Everything
• Richard (1/5): Declined to accept the accommodation and seeking refund - There was nothing to like. Deceptive use of the term Holiday Inn. Very poor reception. Substandard and very small rooms Exorbient cost for a what could only be viewed as poor backpacker accommmodation,
• Kemp (8/5): Was over to quickly - Easy to find Little bit pricey
• Jackie (1/5): Not a fan - Nothing The place wasn't tidy and the linen was old and need replacing
• Lynette (2/5): Basically over priced no sign at the front of the property to say were it was also false advertising - The musty smells, dirty carpet, TV remote not working, aircon set at winter temperatures and mould on swing flaps, ceiling fan not working properly, had to asks for toilet paper, backyard untidy, falls Hazzard near the back door, bed covering were limited to keep myself and my friend warm, shared facilities limited No fire maps or emergency exit sign, there was a stain on one the bed sheet, there was what looks like bags of rubbish on the steps to upstairs of the property, no battery for the remote control to the TV, the single bed felt uncomfortable, there was a thong, glasses case and a small container under the bed that I slept in, the coffee cups had stains on them.
• Erin (1/5): Didn’t stay here - We didn’t stay because the room was smelly and very small, the bathroom was in another building outside and they wanted me to pay another $55 for the key. When I booked this information was given. This room was not acceptable. We didn’t like anything about the place Didn’t stay not acceptable
• Bernard (5/5): - Not far from the beach, can become a nice little place but for the moment, it is really too expensive, the owner is nice and improving the place . A bit expensive for the value
• HILARY (1/5): We did not stay as it was horrid. - nothing it was misadvertised as luxury inn but was a very poor version of a backpackers. There was no lock on the door and the bathroom facilities were locked and along an outdoor path. We had only booked hours before and had no idea what the property was really like. We are a retired couple and could not cope with this set up, so rang the owners and requested cancellation and refund as we did not stay. Neither the owner nor booking.com helped us with getting our money back, which was over $200 for a night which we did not use. We were at the property for about 15 minutes in total, not using any facilities. No one was there to meet us, and if we had needed to use the facilities, there was no key.
• Benjamin (1/5): DO NOT BOOK HERE THEY WILL RIP YOU OFF - Was unable to check in and turned away upon arrival. Contacted property for refund. No refund given. Will be reported to ACCC Terrible condition, poorly managed and rip off merchants
• monica (2/5): Very poor quality accommodation. - Nothing Yard very unkept, rubbish lying around outside . Room dirty, and dusty, still dishes on sink, coffee grounds on bench, food crumbs on floor, fridge had spills dried in it, old orange juice still in bottle in fridge . Room generally very run down , mouldy bathroom, floor lifting . Whole place smelt so musty.
• Peter (4/5): Worst over priced accommodation in 45 years of travelling in Australia - Off street Parking Clean modernised bathroom Pets allowed Small cramped sleep/living Noisey Property not secure Cabin a cross between a converted garden shed and a1960s school summer camp hut Bright lights from main house Overlooked by main house Narrow slippery wood pathways Bathroom next door Shared outdoor kitchen No WIFI TV not working No top sheet and thin old bedspread on small double bed Sharp hard corners on bedend Curtains did not close fully Misrepresented marketing/ advertising A good old fashioned rip off.
• Will (2/5): -
• Marg (1/5): Bad -
• Glenn (1/5): Bad -
• Leigh (1/5): Bad -
• Daniel (1/5): The thing of nightmares. Disgusting and very scary - It was extremely dirty.I had to clean poo of the toilet, no vacuuming. Smelt like mold and cigarettes. There were cigarette buds all over the place. Cameras watching your every move, dirty dishes. Looms like bedding wasnt washed. Just felt like some bugs were gona crawl all over us and worst thing yet... my son picked up a baggie with used drugs in it that was in amoungst our bedding when we pulled it off to wash the dirty bedding. I also had to clean the toilet, there was poo all over the seat and used toiletpaper and papertowels on th bathroom sink. Extremely unhealthy, just horrible to have had this experience.
• Catherine (1/5): Bad - NOTHING Not a thing. The place stunk from the back door to the room. It looked as though someone had just crawled out of the bed, rubbish bin full, 1/2 drunk can of Pepsi on dresser. IT WAS THE MOST UNPLEASANT EXPERIENCE EVER. I did not stay the night for which I paid $180. A Holiday Inn it is not. Owners were not helpful either. Reported it to Booking.com also. Also asked to walk down the unlit side of the house.
• Shannon (10/5): Exceptional -
• Christopher (1/5): Litterally uninhabitable - Nothing. It was too filthy and unsafe to stay in. I’ve seen cleaner squats and trap houses. I’ve litterally never seen anything this filthy. Smells like a mix of shit, urine and cigarettes. Garbage out in open all over the house. The room was not made up for us before our arrival and was incredibly filthy. Host asked for our eta and told us to call them on arrival for check in - arrived exactly at our stated eta and called the owner only to find out she’d blocked my number. There are no locks on the doors. We left and slept elsewhere. Host refuses to speak with us.
• Abby (1/5): Bad - Literally nothing Communication with the Lady who runs this place is at a bare minimum. There is people sleeping in random rooms and she doesn't even know. She tried to put me in a room that someone had slept and spewed in. Squatters in the back rooms. Then would not answer my calls to tell me what I should do. Another resident from the main building come out and tried to assist me as I was trying to process the fact I was left with no where to rest my head after trying my hardest to get something sorted. The rooms inside the main house had not been cleaned either. You don't receive your own key for your room and even if you did every was breaking in and helping themselves. The lady did end up putting helping and out me in the other house 1 Regent St (spelling could be wrong) which was ran down.. disgusting.. and an actual health risk. I have photos. Then the man who helped me from the main house without my knowledge booked me another two nights. *Another issue no refund was given for the extra night he paid for that I didn't use as I did not feel safe* Fri, Sat - should have been Sat Sun. The lady said she would refund me my 40 pet fee because of the inconvenience but I said that was not acceptable. That money still has not been refunded. And then the second night I stayed, a man came to the house looking for his room. I told him no this is my room, while the lady was on the phone to this man I asked if I should take them down to the other house and she then told me i was not meant to be there I was not they're guest. Then she hung up. After this I received a threat by message that I had to leave when I explained multiple times that the man *Brad from the first house paid for me too stay but that wasn't ok with her. But she didn't even send someone to clean my room before letting anothrr group stay in there. It is all horrible and unacceptable and needs to be sorted.
• Pinnell (1/5): Bad - There was absolutely nothing that I liked. The place was the dingiest most disgusting place. The room that we had booked was booked by another 4 people. When we arrived there, they end showed up and said, we were either in their room. Already or that they were waiting for a room, they said that the man was coming with the keys to let us in, and a man with a drill showed up and unlocked the doors with a drill. We ended up leaving as there was nobody there to even speak to.She was on the phone and a bunch of junkie feens we did not feel safe at all around not to mention someone took our room DO NOT UNDER NO CIRCUMSTANCES STAY HERE There was absolutely nothing that I liked. The place was the dingiest most disgusting place. The room that we had booked was booked by another 4 people. When we arrived there, they end showed up and said, we were either in their room. Already or that they were waiting for a room, they said that the man was coming with the keys to let us in, and a man with a drill showed up and unlocked the doors with a drill. We ended up leaving as there was nobody there to even speak to.She was on the phone and a bunch of junkie feens we did not feel safe at all around not to mention someone took our room
• Janaka (1/5): Never book anything via booking.com again - Its a scam The lady owned that place booked same rooms for many, And later onwards she didn’t answer the phone too threatening the customers
• Lisa (1/5): We did not stay here! Other people left too! - This place is a disgrace!! It should be removed from Booking.com The health department needs to go there and shut it down!! Tiny, disgusting rooms, dirty sheets, unmade bed, other people's rubbish! The photos are fake!
• Katrina (1/5): Depressing and dirty - Convenient location The place was dirty. Bed was not made. The lock on the door was broken. Yard was unkempt.
• Amy (1/5): Bad -
• Noy (2/5): Very poor - The bathroom was clean and tidy. The owner lives on-site and was available when the code she had given me to get back into my room didn't work. Thank goodness! The bed had dead insects on it, and the glass was disgusting 🫣 The yard was unmaintained with broken seating out back. It's definitely no good if you have animals.Although it had a code to get in, the safety latch inside didn't lock, so I didn't feel completely safe as a solo female traveller. Would I stay there again? Definitely not!
• Matthew (3/5): Poor -
• Ryan (1/5): Stay away......Don't waste your money!!! - We pulled up out the front thinking we had the wrong address. It was nothing like Booking .com had listed it as. It looked like a run down house nothing like a surfside boutique. It was advertised as a surfside boutique when it is a run down house. My partner booked the premises for my birthday for a 1 night night stay. We complained to both XYL surfside boutique and sent an E mail to booking.com. Got a response from XYL telling us the meaning of 'surfside'.😂
• Marcin (1/5): Bad -
• Alexandra (6/5): It was a good place to sleep - It was in a good location The dishes in the room were dirty, floor was not vacuumed and the bathroom sink had hairs in it.
• John (1/5): Bad -
• Peter (1/5): Bad -
• Shelley (8/5): Very good -
• Eric (10/5): Exceptional - Everything. As above.
• Rush (6/5): Pleasant -
• Zane (7/5): Good -
• Daniel (1/5): IT was so bad we left and it would great to get a refund - Nothing really For the $248 per night, it's not worth it. The grass was long and at night it was pretty dangerous walking around the back we tripped over the deck and it was just lucky that we were not hurt The bed was old and made a noise every time you moved dangerous getting into the property
• Melinda (7/5): Good -
• Vanessa (6/5): Pleasant - The communication with them was impossible. I requested an invoice for the period I stayed there so many times and now my credit card in blocked because I could not show proof of payment to my company. This is unacceptable for a business.
• Dillen (7/5): Good -
• Melanie (1/5): Don’t go there. Ever! - The place was nothing like it says. Read everyone’s reviews for god sake! Everything
• Shlomo (7/5): Good - A beautiful and well-maintained room. Pleasant and quiet atmosphere. The price is high compared to the value. Late check-in and early check-out. Despite everything, the staff is very friendly and pleasant.
• Danae (3/5): Not recommended to stay - Fridge didnt work. Tried to put us in wrong room. Wasnt very clean. Parking right out on the street. Would not stay there again Fridge didnt work. Tried to put us in wrong room. Wasnt very clean. Parking right out on the street. Would not stay there again
• Jordan (7/5): Good -
• Fiona (2/5): Very poor - Bathroom and toilet facilities were clean The smell in common areas , no gas for dirty BBQ, microwave didn't work properly, not enough parking, host not very welcoming 😑.
• Tanya (1/5): Bad - I'd like to be referred to get a refund please contact me asap so that I can discuss this Shit go

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