Palace Hotel Mortlake Sydney

Location: 62 Tennyson Road, Mortlake , Sydney, au

Star Rating: 6.2 Stars

Property Type: Inns

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Restaurant
• Family rooms
• Kid meals
• Evening entertainment
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Broadcast Live sport events
• Happy hour
• ATM/banking
• Television in common areas
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Wine release events
• Covered parking
• Secured parking

Rooms Available

• Triple Room with Shared Bathroom

  This room includes a flat-screen TV, ceiling fan, tea/coffee making facilities and a shared bathroom with a toilet.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Fan
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Key access

• Superior Triple Room With Shared Bathroom

  1 King Bed and 1 Twin Bed

  161 sq feet

  
  

  Entertainment - 32-inch flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and towels

  Practical - Desk and wardrobe or closet

  Comfort - Ceiling fan, fresh towels every 3 days, fresh bed sheets every 3 days

  Need to Know - Weekly housekeeping, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • TV
  • Desk
  • Electric kettle
  • Wardrobe or closet
  • Ceiling fan
  • Weekly housekeeping provided
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Family Quadruple Room With Shared Bathroom

  2 Queen Beds

  161 sq feet

  
  

  Entertainment - 32-inch flat-screen TV

  Food & Drink - Coffee/tea maker, electric kettle, and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Shared bathroom, free toiletries, and towels

  Practical - Desk and wardrobe or closet

  Comfort - Ceiling fan, fresh towels every 3 days, fresh bed sheets every 3 days

  Need to Know - Weekly housekeeping, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Desk
  • Electric kettle
  • Wardrobe or closet
  • Ceiling fan
  • Weekly housekeeping provided
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Superior Triple Room

  The triple room provides soundproof walls, a tea and coffee maker, a wardrobe, a carpeted floor and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • TV
  • Desk
  • Fan
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Key access

• Family Room with Shared Bathroom

  The family room offers air conditioning, a tea and coffee maker, as well as a shared bathroom featuring a bath and a shower. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Fan
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Key access

• Queen Room with Shared Bathroom

  The double room offers air conditioning, a tea and coffee maker, as well as a shared bathroom boasting a bath and a shower. This double room has a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Fan
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Key access

• Superior Family Room

  Featuring free toiletries, this family room includes a shared bathroom with a bath and a shower. The family room features a tea and coffee maker, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Fan
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Toilet paper
  • Trash cans
  • Key access

Guest Reviews

• Pun (10/5): -
• Gary (9/5): -
• Aga (7/5): Fairly clean, good food, moastly nice stuff. - The rooms are clean, stuff mostly helpful and nice. Very nice restaurant in the pub with good stakes. Room 10 is noisy, the tv’s in the casino are on all night and it depends on the person in charge - sometimes they kind enough to turn the tv off but sometimes not 😕
• lorrae (9/5): Very comfortable - Great location Comfortable , friendly staff and a great restaurant
• echo (7/5): -
• Sunil (3/5): Don't care the customer -
• Masscho (8/5): Goede prijs kwaliteit verhouding - Gezellige pub en bistro met lekkere keuken aanwezig. Ferry op 20min wandelen. Tof personeel.p Geen wasmachine/droogkast. Lawaaierige airco op dak/kamer hoogte. Ijskast op kamer had gemogen.
• Natacha (3/5): -
• Valentina (9/5): - Room was very comfy, pillows omg so soft, everything 10/10 Cigarette smell was really bad
• Wickramasinghe (4/5): - The price was reasonable and the staff was friendly The bathroom was always flooded and dirty, with suspicious stains everywhere. The toilet was also dirty, and the bed sheets had stains on them.
• Masscho (9/5): Niiiice - Very friendly staff and nice room. Great bar and bistro with great meals. Noice (not from the bar)but from the cooling system on the roof next to the rooms. Laundry would be nice.
• maxime (10/5): -
• Masscho (8/5): -
• Gary (8/5): - Very good Nothing
• Nathan (7/5): -
• scott jeffery (8/5): - Nice pub, good food, comfortable
• Graham (7/5): Good place to stay good value but could be better. - Good pub heaps of character and good parking. One of the bathrooms is shut down for renovation and no fridges in the rooms.
• Gemma (8/5): Great place, will come again! - Cheap! Great pub! Aircon in room was a pleasant surprise! Only bathroom sink was blocked
• Benn (9/5): -
• Andrew (8/5): -
• Jason (6/5): -
• Bedoya Ramirez (7/5): Price is reasonable and staff were friendly - It was a pub as well, so if you want to have some drinks perfect site. They were just 3 toilets and 3 showers and for a busy time it was almost impossible to take a shower. Event when is a shared bathroom
• Alison (10/5): - Clean and tidy Nothing everything was great
• christopher (10/5): Clean, comfortable, value for money, surroundings we lovely to go for a scenic wonder. - Lovely quiet location, close to Homebush, which I took my daughter to a concert, close to DFO for shopping. Overall I will return. Booking in area away from the bar area, it was hard to hear and communicate with staff when it was busy - on a Thursday afternoon, but not a big deal.
• Diana (8/5): -
• maninder (1/5): - The suburb it’s located in The service provided. It wasn’t clean, there was cockroaches and Fans weren’t working. There’s no support provided by the management either.
• Ewan (7/5): -
• Klarisse (9/5): -
• Robert (6/5): -
• Dange (1/5): not recommended - I booked this place on behalf of my guests to stay, paid in full with a receipt received from booking.com, upon arrival my guest were advised that the booking was not completed nor paid for and denied entry originally. This left them very distressed- I rang, emailed and initiated so many attempts to gain contact with staff and after three days of unsuccessful attempts the only way I spoke to the manager was by requesting my guest to physically go downstairs and handover her mobile to the manager. While they allowed my guest to stay in the end while they sorted out a clerical error on their end it was not an ideal form of customer service.
• Michael (6/5): Suit what we needed for the night - The location and price The bathroom facilities
• Leo (6/5): -
• Helliwell (10/5): -
• Kellie (5/5): -
• Cyriac (7/5): -
• Leo (7/5): -
• Sabrine (1/5): - The place is not suitable for family. Not bathroom or toilet. Alcohol smell everywhere in the rooms.
• Maud (9/5): -
• Dean (10/5): - Great location and a beautiful pub
• Hannagan (6/5): - Location was good Air conditioning wasn't working
• Veronica (6/5): -
• Stephen (9/5): handy location, friendly staff, - nice hotel, friendly staff air conditioner not working, but fan was ok.
• Sirpa (8/5): Metallica stay - Somewhere to sleep Costly
• Joy (5/5): - No mattress protectors Noise until 2am No aircon Lots of mosquitos in the ladies toilets
• Tenzin (7/5): Good - Clean With that rate, the facility is okay
• Michelle (6/5): -
• Kate (8/5): Pretty good - For a hotel it was quiet No air con so it was hot
• Maddy (10/5): -
• Osborne (10/5): -
• Craig (7/5): -
• Marina (7/5): It's good. - I like the ladies bathroom, nice and spacious.
• Maaz (7/5): -
• Renae (10/5): -
• David (8/5): -
• Samit (5/5): - The staff was very good and friendly. We were locked out of our room and we were not able to access the room for almost 2 hours and a locksmith had to be called but the staff was very cooperative and trying his best to resolve the situation.
• Jess (10/5): Jelly Roll concert - Great staff, excellent service, clean n tidy, quiet and peaceful awesome food and IGA is across the road The location was not good for 3 people who aren't from Sydney getting to and from places was not cheap
• Em (10/5): - We love the Palace Hotel. There is nothing to complain about Nothing
• Ron (7/5): -
• Mitch (6/5): -
• Dianne (5/5): Very disappointing - Proximity to where I had family meeting, barman carried my bag upstairs Window would not stay open, no air con, tv very high so next stretch to watch, no fridge, no milk, no tea, no teaspoons, hard bed
• Joanne (1/5): Good - Connivence and price Wouldn’t allow us to take bottle of red to Our room
• Engel (5/5): -
• Daniel (10/5): -
• Babita (5/5): -
• wallace (5/5): Over priced underwhelming! - Never informed by staff at check in regarding breakfast times or location. Went to cafe down the street on Sunday morning cost me additional $65 for breakfast. Left Monday morning at 7 am kitchen open. Upon check in not informed of facilities just given key to room and told it was upstairs. Rooms clean linen good . Roos lack air conditioning. Ceiling fan only worked just barely,pedestal fan was in adequate. Not informed that bus service to Mortlake ceased at 10pm. Booked to attend NRL grand final all public transport included had to catch taxi back from Burwood station.
• Giopre (4/5): - It’s an old place. No hangers, limited supplies, no cleaning, limited parking
• Manguling (10/5): Great spot, best room - Clean room None
• Tuima (4/5): Didn't really enjoy my stay, wifi,wasn't working, tv wasn't working, no hot water in the 2 days stay - I only liked that it was close to where we had my sons rugby games Less communication, it said free wifi but it didn't, asked one of the staff, she didn't help at all. Toilet were full of night bugs, there was no hot water in the mens Toilet, TV didn't work at all. It was so stuffy. A little fan didn't work. They had coffee but we didn't know where the jug was, no little fridge for us to store some food in it.
• Munguunuu (6/5): -
• Jay (9/5): Excellent value - Excellent value. Great meals. Close to public transport. Beautiful location. Rooms were clean. The shared bathroom was clean but needs to be updated.
• Ayendra (10/5): - The accommodation and services is excellent. Their staff very friendly and amazing. Very highly recommended to his accommodation and I’m sure will stay in this hotel next time visit Thank you good people.
• Lorrita (8/5): - The staff were fantastic & the food is always great value. Wednesday Steak night $18 with chips & salad. The steak was tender. Nothing worth mentioning
• Craig (9/5): Great stay - Great place Clean and friendly
• Danny (7/5): Short and sweet - Location Probably the noise from downstairs, not the best place to choose when preparing for a race
• Lee (10/5): - My son and I stayed for the state of origin. The rooms were comfortable and neat, beers were delicious, staff were tremendous. We’ll definitely be back.
• Toni (10/5): -
• Sachin (8/5): Very good -
• Gholamreza (8/5): Very good - Very nice staff.
• Manoj (3/5): Poor - location is fine there were no female washroom facility so my family depend on male washroom which was pathetic facility by hotel
• Ginnane (8/5): Very good -
• Hannah (3/5): Poor - The only thing I enjoyed about the stay was having my stuff in the room while I ventured about sydney The level of cleanliness was little to none. There were bloody stains on the floor as well as the bedding, which was riddled with other people's hair. Not a single sanitary bin in sight and there was urine and vomit on the shared toilet floors at all times. Was constantly noisy with renovations and loud drunks in the bar downstairs. The food was abhorrent and tasted of chemicals and that was after the got my order wrong more than once.
• San (1/5): Bad - The pub okay but not the accommodation it's so cold No heater
• Ruben (1/5): Horrible - I booked a superior family room. On my arrival I questioned my room with the staff as there was no heating, the room was freezing, I questioned the bathroom as it was a shared bathroom to everyone to which the barman agreed the wording was wrong and no fridge and blankets that had what looked like per stains on them. I have photos. I then asked how can you advertise this as a superior family room. He advised me that some of there other rooms have heating so what other rooms is better than the superior family room. I then asked if they could supply at least a heater and I was advised no. I couldn’t even store drinks as there were no fridge. This is the worst room I ever stayed in now I a sick boy due to freezing cold room temperatures and with an exit door that was left opened continuously due to construction work going on outside my window. The window shutter was broken so couldn’t even close that properly. Not to mention the condition of the bathroom. One shower door had no lock one toilet had no lock absolutely disgusting. I was advised on the Friday that there on duty manager will call me on Saturday which never happened. I will never recommend this this place to anyone or book there again. Absolutely disgusted.
• John (10/5): Exceptional - Police banging on a room door and waking up other guests up with the loud banging
• Mary (6/5): Was good. - Had breakfast across the street very good location for every thing. They should have mirrors in the rooms.
• Gholamreza (8/5): Easy going and clean. Very nice staff. -
• Mario (1/5): Bad - Rooms did not have glass in the window \
• Aiden (5/5): Passable -
• Popua (7/5): Good -
• Natasha (9/5): Superb -
• Jyi (7/5): Good -
• Ray (10/5): - Very nice and value for money. My only complaint - and minor at that - was the room was a little stuffy, no fresh air as all windows were sealed. I’d be very happy to visit again. Ray
• Infinityy (10/5): I will come back to the Palace Hotel - Your staff were very kiind caring informative and went the extra mile to ensured we had every thing we needed. Thank you so much for making our stay in Sydney so easy an stressfree. The Placace Hotel is the best
• Rose (8/5): Good value for money, cozy and safe. - It was so cool being on top of the pub! We also had a nice view The bathrooms were a bit crusty, the shower and sink were clogged
• Cassandra (6/5): Pleasant -
• Jess (7/5): I love the all staff the way accommodating Us the food is delicious but room ventilation is bad. - I like the staff the way they approach and accommodate Us. The room smells like paint, and the ventilation is poor.
• Angela (7/5): Good -
• Bill (7/5): Convenient location for my purposes - Air conditioning would be much better than a pedestal fan
• Jesh (6/5): Pleasant -
• Deepak (1/5): Bad - We already had a look for the location so no comments for location. We had worst experience.

Photos