Serain Residences on Legends

Location: 25 Laycock St, Gold Coast, au

Star Rating: 7.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Air conditioning
• Lift / Elevator
• Sauna
• Non-smoking throughout
• Private check-in/check-out
• Contactless check-in/check-out
• Smoke alarms
• CCTV outside property
• Key card access
• Television in common areas
• Free wired internet
• Internet access
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Standard Twin Room

  The spacious twin room provides an electric kettle, a carpeted floor, a balcony with sea views as well as a private bathroom featuring a bath or a shower. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Private bathroom
  • Electric kettle
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• King Studio

  In the well-equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The studio offers a seating area, a dining area, a balcony with sea views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Dining area
  • Electric kettle
  • Stovetop
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Queen Room with Balcony

  The spacious double room provides a dining area, an electric kettle, as well as a private bathroom featuring a bath or a shower and a hairdryer. Meals can be prepared in the kitchenette, which comes with a stovetop, a refrigerator, kitchenware and a microwave. Boasting a balcony, this double room also offers a carpeted floor and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Dining area
  • Electric kettle
  • Stovetop
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

• Studio with Balcony

  A seating area with a TV, a desk, a balcony and a private bathroom are provided in this studio. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Electric kettle
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access

Guest Reviews

• Bibhu (9/5): Stay at Serine - Everything was convenient, easy access to beach and shopping. Everything was ok
• Luke (7/5): - Location and the fact that the room had a bath tub. The bath plug was missing, and we had to park away from the hotel
• Jennifer (6/5): -
• Nico (9/5): - The view and location
• Karyn (3/5): - The location was the only good part Bed was broken,had to get help to put slats back on. Big hole in the wall,and needed a good vacuum.
• Zoya (9/5): I will stay there again! - Was great position, lovely hotel.. Swimming pool towels not in the room and you have to ask Mantra staff for them, they not supposed to give you..we have to contact Serain to ask them if we need
• Vaiana (4/5): -
• tyler (6/5): -
• Sarah (1/5): Would never stay here with this company ever dont ever use them people - Nothing Human ashes where in our room The place was absolutely dirty The place was wrongly advertised and false advertisement on bookings . Com doesn’t have a smart tv, no kitchenette , no parking for your car, is a third party from overseas. The whole experience was wrong the customer service was a horrid never use or stay again
• ferda (4/5): Trying to check in on line was stressful staff was helpful - Location Looking at other buildings and being on the 2nd floor
• Peatfield (4/5): 3/10 - no breakfast. unit is old and daggy. Won't book in there again. had to talk on phone - no receptionist for us. the unit wasn't that good.
• JOE (3/5): disappointing after many years of patronage - location good. we have stayed at Mantre LEGENDS over a dozen times over 20 years and found this paticular room and surroundings{ balcony and view} to have been the most unacceptable. the bed slats were broken and hanging under the bed,the balcony was littered with cigarette butts from apartments above and the view from the balcony showed the disguting state of the roof above the restaurant below.{towels,food,clothing etc all over the restaurant roof fully visible} also plaster in apartment in need of prior unfinished repairs to be completed. also ,1ST time WI-FI not available in room.
• Maja (4/5): -
• Kristine (6/5): - The balcony and view were spectacular!! 4 pillows on both beds was great! The air con barely worked to the point we slept with the balcony door open as the room was too hot! The kettle was burnt and flaky, we addressed this with the property via message on the first night, they answered the second day asking for a photo to be emailed which we did. Didn't hear back at all! No coffee, no hot water to wash glasses etc for entire stay. No designated parking space, had to walk with luggage to and from parking lot.
• Paris-Ann (7/5): Fine for a short stay - Nice property with a great view and location! Some are a little fussy, but there were no beach towels, no extra bath towels, no proper quilt/blanket, no hotel amenities, dirty appliances, broken lamp, a few bugs in the bathroom, broken bathroom fan, faulty TV, and dirty walls.
• Jessica (5/5): Okay - The atmosphere location The pool The view The mess and smell
• Melanie (5/5): Customer service responded to my concerns and made an agreement for a partial refund due to the smell and discomfort, it - Facilities were nice, pool area was lovely. Restaurant was pleasant and accommodating Terrible smell from wet carpet in the room. Had to have doors open most of my stay. Slept with blanket over my nose. No wifi either
• Rosane (10/5): Vista maravilhosa para o mar! - Acomodação prática e com vista para o mar Ar condionado barulhento
• Antoinette (1/5): Uncomfortable stay - Nothing Everything including start from when we get there to when we leave firstly there's no parking you have to park six minute walk every time you want to leave and come another thing the bed was very uncomfortable the shower area was outdated actually the whole rumors updated cockroaches running around just just the house they was uncomfortable in bed my back was hurting on the couch my back was hurting so nothing was very calm comfortable the mattress of the bit felt like you got it from a two dollar store because it was that cheap if you can pay 1600 plus for a room expect to get good quality products we didn't And another thing you're not signing up with the actual Hotel you are signing up with a Airbnb which I didn't know I was doing until I got there which was false advertising but anyway we learn from our mistakes won't be going to this hotel ever so thank you
• Kathleen (5/5): Wouldn't have worried too much if they were more helpful and friendlier - Not much at all, receptionist could have been more helpful. No air-conditioning all night. My stuff got wet outside on the balcony
• Ben (10/5): -
• Joy (6/5): -
• Sade (7/5): -
• Brendan (8/5): -
• Mick N Michelle (7/5): - Room was nice great facilities Personal items were stolen Hotel didn’t want to help eve though was on their property couldn’t sleep to scared for 2 nights
• Zahra (5/5): - Great spot and facilities, bed was comfortable There were baby cockroaches in the room one in the shower that I saw, and my partner saw another near the bed There was an odd smell when we arrived, it didn’t exactly smell clean I had to organise a late check in which was fantastic it was an option however, the lock box was a 10 minute walk at 11:30pm with all of our luggage when we arrived, right through the middle of Cavil Avenue on a Friday night which is not what anyone wants to do. Considering there was a lock box in the carpark of the hotel we should have been able to pick it up from there, the instructions were also very confusing.
• James (5/5): Good location - horrible communication and run down - Good location, decent facilities Accountability from staff was horrible. After a late check in we were told the room number the following day as they had no 24 hour support. Additionally we required wifi for our trip and we were told to turn the router on, 2 days after checking in they realised that there was no router in the room and just explained that it was all fixed. No apology, no accountability. The room was quite run down too. Not a bad view. But better spending your money elsewhere.
• Sophie (7/5): -
• Todd (3/5): Serain are a boil on the arse of Trivago - The pool was good the buffet breakfast was good The staff were average, im sure when you are a mantra customer things might be different, due to me being a serain guest , not ver⁴y helpful at all, the check in routine horrendous, the lock box thing is so backpackers , the boxes are located in the dark basement, so seeing the code was impossible, i had to use my phone torch and camera to access the code ,the water pressure was pathetic, I had to run arou৫nd in the shower to get wet ..... I do have video evidence of the sub standard water pressure which i cant attach here.... The trivago ad which inspired my booking said parking included , once it became a serain booking my parking no longer applied....
• Aleesha (9/5): 10/10 view, location, comfort & facilities - Amazing view! Could watch the sunrise in the morning from bed or the balcony. Facilities in hotel were great and only a short walk to the beach. Air conditioner wasn’t working.
• Paris G (2/5): Won’t be back. - The pool, 2 spacious balcony’s, nice views, close distance to night clubs The guidance to the Lock box (the instructions) was terrible. Took an hour to figure it out, so we for a $110 fine for parking for an hour than shorter as asked (again didn’t think we would have struggles). Aircon didn’t work. Dish washer didn’t work. Asked us to clean room before checking out or some of the bond will be kept. Shower pressure was horrible, was always dripping on high pressure! No carparks, closet was a 7min walk away so inconvenient. Mantra hotel refused to help when we needed because we booked through a private owner. A cockroach in room!! No daily house keepers so it doesn’t feel like a holiday.
• Rachele (9/5): Would def stay here again. - Location was amazing Bed was super comfy Floor to ceiling windows Air con didn’t really get cold, the heat coming in through the large window made the bed very hot. But it is qld.
• Terry Clive (7/5): - The facilities were great, and the location was excellent. I was disappointed with the car parking arrangements and no wifi connection, and the hot water in the shower was only a trickle, and the shower was cold.
• Leanne (8/5): - Nice view, clean. Lock box not well labelled but we found it
• Diana (3/5): Too expensive small room not worth the money we paid. - Close to everything Got there had to clean up Balcony there was raw squid dried up on balcony a lot of it yuck. The shower had no pressure very hot in there air conditioning was around corner so air was blocked.
• Wendy (7/5): Very relaxing - Close to everything Weird way to get the keys
• Brenda (9/5): Fantastic view and location from our little penthouse in the sky. - The view A little small and dated. Blankets had not been cleaned. Food or other on them.
• Sarah (8/5): -
• James (7/5): -
• Ashley (8/5): Random place to hide a card. But Iguess this keeps costs down. - Good location. The communication regarding no parking was not clear enough.
• Aliesha (7/5): Good -
• Satbir (9/5): Superb -
• Mihi (8/5): Very good - The view was nice The wifi wasnt good on my devices i ended up using a free wifi
• Razafimamonjy (9/5): Great view - Great view Nil
• Rachel (10/5): Exceptional -
• Peter (9/5): Home away from home - The unit was located in a great location
• Prasidika (7/5): Good -
• Beth (3/5): Poor - No parking, which also wasn't made clear upon booking. Closest parking cost more than advised aswell.
• Hassan (1/5): The property has potentials if it’s clean and the amenities work as described. - The location was convenient 1. The place was filthy, stains everywhere. 2. The staff were hopelessly. 3. Booking.com had different check in instructions and the hotel name was also different which can be confusing. 4. I couldn’t stay in the property and had to find somewhere to stay. Their AC system wasn’t working, the hotel wasn’t taking direct bookings as a result. However, it was available through booking.com to book! I asked the property manager before checking in and they said the AC is working as advertised.
• Thomas (10/5): Exceptional -
• Dylan (8/5): Very good -
• Zachary (7/5): Good -
• Rod (8/5): Very good -
• Laveda (10/5): Wonderful stay - Beautiful view and literally in the heart of the city of surfers paradise. Nice and tidy place and the pool was beautiful.
• Emma (6/5): Pleasant - Location WiFi was non existent at first, eventually resolved after 10 emails exchanged. TV set to Korean. TV light stayed on when the TV was off, keeping us up at night. Fridge freezer was completely frozen and dripped into the fridge
• Paul (6/5): Pleasant -
• Rowzann (7/5): Good -
• Annan (9/5): I would stay here again. - Location was awesome view was amazing Was a little messy could use a little tlc but I’m ts minimal
• Emilee (10/5): Exceptional - Amazing
• Fadia (4/5): Disappointing - The only good thing was the location and the view. I found it inconvenient and annoying to ask travellers to pick up and drop off keys at a different location. At the very least, you should provide a safe place to leave luggage behind, rather than carrying it around to get the key (I had to walk for 300m with a load of approx 10 kilos on my back) The lighting was very poor. Two small spotlights in the ceiling at the entrance and two bedside lamps with weak, dim light only. There are no lights on the balcony or the bedroom. Not enough cookware and kitchen utensils. There were no toilet or kitchen cleaning products or tools, and no tissues or serviettes were provided. Only two dishwasher tablets to be used over four days, not enough. Finally, the bed was uncomfortable, too soft and saggy.

Photos