Shepherds Bush-Apartment with Elevator

Location: Hanover Court, London, gb

Star Rating: 3.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 10:00 AM - 12:00 AM

Check-out: 09:00 AM

Amenities & Facilities

• Parking
• Air conditioning
• Terrace
• Pets allowed
• Free wired internet
• Internet access

Rooms Available

• Apartment

  The apartment's kitchen is available for cooking and storing food. The apartment provides air conditioning, a washing machine, as well as a terrace and a balcony. The unit offers 3 beds and 2 futons.

  Max Occupancy: 7 (7 Adults)

  • Air conditioning
  • Washing machine
  • Heating
  • Kitchen
  • Terrace

Guest Reviews

• Bruce (1/5): Avoid at all costs seems to be a scam! - Didn’t manage to get in as the owner didn’t show up Left us standing around for 2 hours waiting to get in
• Thiago (1/5): Avoid booking this place at all costs, and don't rely on Booking.com to protect you—they won't. - The host was there the time we arrived! A few minutes after we arrived, we discovered there were only enough beds for 6 adults, even though we had booked for 6 adults and 2 children. Our reservation clearly included schematics showing beds for everyone, but that wasn't the case. I immediately reached out to the host through messages and calls, and eventually, he arrived and moved us to another apartment. Unfortunately, the new place was a disaster—dirty, with extremely uncomfortable beds, and no internet, despite what was advertised. We had to endure 4 days and 3 nights without any internet access. Additionally, the booking mentioned parking available for £14 per day, but when we arrived, it was actually £3 for just 30 minutes. I spent hours trying to find a parking spot elsewhere in London, far from where we were staying. The shower barely worked, providing hot water only occasionally, and everything in the apartment was old and in dire need of repair. My son even got locked in the bathroom and panicked; it took us hours to search the apartment for tools or a spare key. Although we eventually found one, this is the kind of information the host should have provided upfront. The place reeked, was filthy, and we found human nail clippings, hair-filled scrunchies in the beds, and belongings from previous guests scattered around. After many attempts to get a refund and find alternative accommodation, I called the number on my reservation, only to discover it belonged to a different agency entirely, unrelated to the apartment we were in. I eventually got in touch with Booking.com customer service, shared all the details, and was assured they would resolve the issue as it was clearly unacceptable. However, I later received a message from Booking.com saying they had tried to contact the host several times without success and couldn't do anything to help. So, avoid booking this place at all costs, and don't rely on Booking.com to protect you—they won't. My vacation was ruined.
• Szymon (4/5): Disappointing stay - The only positive aspect was the price. The location was okay, about a 15-minute walk to the underground, with local shop close by. There was street parking available, which was free on weekends, and luckily there was a space available. However, it was very busy on Friday night, though there were more spaces during the day. The kitchen was well equipped, although there was whole black pepper but no grinder. The property was extremely dirty, with hair on the floor, making the stay quite unpleasant. Furthermore, the advertisement was misleading. The title mentioned 3 bedrooms, but the description indicated 4 bedrooms. To add to the confusion, there were supposed to be 2 futon beds in the "fourth" bedroom, which simply did not exist. I believe they called a corridor with a sofa the "fourth bedroom" (photo attached). Additionally, there were very few paper towels provided, the light in one of the bedrooms was not working, and the blinds in another bedroom were broken.
• Kaleem (1/5): Extremely disappointing, stressful and tiring! - Nothing to like. Host cancelled the booking 2 hours before our arrival. Do not book with this host unless you are able to make last minute bookings for alternative. Only had a 1 night stay and our trip was ruined as we had to spend most of the day looking for an alternative. Absolutely terrible host. Deserves a rating of minus 10!
• Nithin (8/5): Very good -
• Chris (8/5): Very good - Clean and comfortable Good location

Photos