Cresta Lodge Harare

Location: Corner Samora Machel Rd /Robert Mugabe Rd, Harare, zw

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Wheelchair accessible
• Evening entertainment
• Lower bathroom sink
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Double Room

  This double room is air-conditioned and features a tea and coffee maker and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Wardrobe or closet
  • Cots

• Deluxe Double Room

  The double room offers air conditioning, a tea and coffee maker and a wardrobe. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Wardrobe or closet

• Suite

  The suite provides air conditioning, a tea and coffee maker and a wardrobe.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Wardrobe or closet

• Deluxe Twin Room

  This air-conditioned twin room features a tea and coffee maker and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Wardrobe or closet

• Superior Twin Room

  This twin room is air-conditioned and has a tea and coffee maker and a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Wardrobe or closet

• Double Room - Disability Access

  This air-conditioned single room features a tea and coffee maker and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Wardrobe or closet

Guest Reviews

• Biti (9/5): - Excellent service from staff Breakfast rate is excessive
• Thabo (8/5): -
• JACEK (8/5): -
• moloto (7/5): - They woke me up and arrange transport for me to airport Cold water for showering 🚿
• Smiley Loe (9/5): -
• Leticia (9/5): - The service has improved significantly, which clearly reflects a great investment in staff training and well-being. While the gym facilities still need some upgrades to match the rest of the experience, the hotel truly feels like my home in Harare. It is consistently my top choice for a comfortable and welcoming stay. The gym
• Leticia (9/5): - The service has improved significantly, which clearly reflects a great investment in staff training and well-being. While the gym facilities still need some upgrades to match the rest of the experience, the hotel truly feels like my home in Harare. It is consistently my top choice for a comfortable and welcoming stay. The gym. The hotel hosts many sports teams and athletes and needs to have an adequate fitness center.
• Colin (7/5): Very enjoyable - Great staff and very good location Rooms were comfortable but in need of a makeover. Shuttle collection at the airport was a little hectic on the road outside arrivals, so might be best if a safe and legal spot off the road could be found for pick up, even if it involves a short walk.
• MORGAN (9/5): -
• van Wyk (5/5): - MENU WAITER SERVICE
• Ghada (9/5): - Breakfast is excellent and staff is very friendly and helpful
• Bonga (8/5): -
• Everjoy (6/5): -
• jacqueline (8/5): -
• Nyoni (8/5): - The staff were very pleasant My key card did not wotk first time. After using the toilet next to the entrance, I was stuck for a few minutes with the door not opening .
• Remo (8/5): -
• Gobakwe (9/5): -
• Banda (10/5): - Rooms and meals
• Zhivanni (10/5): -
• Melanie (8/5): Very happy with the stay as the staff were lovely and friendly and the gardens were lovely. - Lovely little garden hotel, very nice staff, very personal feeling service. Bedrooms were a bit dated, corridors were a bit dark.
• Jo (4/5): Go somewhere else. - Gardens Rooms needed to be refurbished Lots of bathroom problems/ plumbing etc Mold & limescale in shower Food TERRIBLE DECKING around pool dangerous & needs replacing. Very slow with drinks
• Dr Francis (10/5): -
• Krugjohan (9/5): -
• Dennis (8/5): -
• Jagat Jit (4/5): Pretty greedy policies or behaviour of hotel management which leads to their staff being rude - Once the Duty Manager realised I had been misled by booking.com , thinking my rate had breakfast, he was kind to overlook one breakfast day from charging and only charged me for two lite breakfasts on the other two days, a saving of 67% on their normal charges. Taku their front desk person on 2nd Apr evening was so friendly to say that I should pay balance bills only at time of checkout, even though I dropped in to pay slightly ahead . Before Taku for two days I had very rude restuarant staff and front duty receptionists calling me/telling me that I should pay each bill of dinner, breakfast or I should keep a deposit. If there was such a rule, they could have let me know upfront, before I came or on arrival. It is rude to shock customers later when all hospitality all over the world trusts you to pay your bills, esp after I have paid a huge sum of $ 360 for three nites in advance. And this sum of $ 360 was also wrongly debited to me by Cresta Lodge, even though their policy shared with me for my booking.com reservation was only a one room nite debit before I landed up. Yet, strangely they chose to debit me for all 3 nites 48 hours before I reached them
• Thabani (6/5): -
• Thabani (5/5): -
• Rumbidzai (9/5): Superb - Location
• Adhiambo (6/5): - The location is strategic The staff at the restaurant needed to be pushed except for one gentleman who made me tea. The lady who is expectant probably a bit tired could not be sent as I needed brewed tea Worst experience was thst the option for food is so limited. Please work on that it was a turn off,
• susan (5/5): Very disappointed in the restaurant food, cold, meals didn’t come out together and of poor quality. - The breakfast was ok staff were good but very slow in every aspect x some days you got buffet some days cooked to order which took at least half hour. Bathroom needs updating , moved rooms 3 time, shower leaked making bathroom floor slippery maintenance came 6 times just put mastic in but we gave up in the end as they couldn’t fix it . sink tap not secure fixed that eventually. Toilet leaking maintenance said they had fixed it 4 times but still leaked. Staff tried their best but the hotel needs to be completely refurbished. When you paid cash for anything never had any change the staff would then say do you want it if you said yes they didn’t like it and I’m not talking about coins sometimes up to 4 dollars which adds up to lot over a 10 day stay. We were a party of 9 over 6 rooms everyone had a problem with the bathroom in some way and in the delux rooms very little wardrobe space.
• Solomon (7/5): -
• Barry (10/5): -
• Paul (9/5): 2 night business stay and had everything I needed for my stay. - Friendly and helpful staff. Nice public areas.
• van der Walt (9/5): - Excellent staff, good food, cold beer. Small gym
• Anesu Mufaro (10/5): -
• Jo (1/5): Dreadful - The staff Set in lovely grounds. Needs gutting and re doing. Group of 9 of us, 3 had to move rooms bathrooms leaking not working. Food terrible, doesn’t look like pictures , best part is there lunch sandwiches from “cool beans” cafe. I could go on….. avoid at all costs.
• Jo (1/5): -
• Justine (8/5): -
• Abasi (8/5): - C'était vraiment propre Rien C'était bien
• jacqueline (9/5): Very pleasant sray - The grounds were beautiful. The rooms comfortable. Asked for an iron and it came very fast. Overall a very pleasant stay
• uminathidlalose (7/5): - The option of having dinner with the accommodation
• Amandla (1/5): -
• Stuart (9/5): -
• Ayanda (10/5): -
• Tregedy (8/5): -
• Mangena (9/5): - Everything Dinner ,limited range
• Linda (5/5): - Friendly staff, We were not directed to our rooms,
• Michael (6/5): - Staff were very friendly, room was very clean Aircon didnt work, even after reporting it. Bar fridge didnt work and no hot water in the shower
• Shepherd (8/5): -
• Kumbirai S (8/5): - The breakfast ddn have bacon.
• Keith (8/5): -
• Terri (6/5): -
• Loveness (5/5): -
• Priscilla (10/5): Great -
• Zenab (9/5): I had a wonderful time at this beautiful and clean lodge! - The food was great, staff members were very welcoming and professional, the location was amazing, and I felt really safe. I had a really good time there. Perhaps the only constructive feedback is to ensure that the Wi-Fi always works very well in the rooms.
• PULCHERIA (9/5): The breakfast was exceptional and enjoyed in a peaceful, serene setting. - A superb breakfast experience complemented by the tranquility of its secluded surroundings. None
• Ngozi (8/5): Absolutely Great. - I like the fact some staff were very professional in the sense of their communication skills. Overall, a good environment to relax. The cleaners were very helpful and thorough. Overall experience - excellent. It's not about my dislikes but more of my observation and helpful suggestive improvement. I've addressed my overall observation during my fourteen days stay.
• Lorraine (8/5): -
• Adriaan (8/5): Great place and friendly staff. Just jack up information on what the Hotel has to offer. - Great Location. Very friendly staff. Very good facilities. There was no Hotel information in the rooms for example the In Room Dining Menu. General Hotel information like TV Channels and other services provided by the Hotel , Bar times, what can be ordered from the bar etc.
• George (8/5): Great stay , great staff and good value for money - Proximity to the city Centre and along the highway . Supportive staff Would prefer standalone shower from bath tub
• Debbie (10/5): Everything is just perfect!! Thank you 🤗 - The best!! Nothing
• Keone (9/5): Our stay was pleasant. We liked the greenery around the hotel. - Great breakfast At times the staff service was a bit slow in the dining room. The second stay on New Year’s Eve was a bit disappointing to find that there were no planned new year activities in the hotel.
• Tiisayi (7/5): - Room was good Nothing really...wasn't there long enough
• Sharon (9/5): -
• Racquel (8/5): -
• Braaf (8/5): -
• rego (8/5): - I would like to thank you, special for Robin, Tarari and others
• Tainos (8/5): Beautiful hotel, great stay - Central location with lovely amenities. Great attention to details in the room. Attended a wedding here and truly enjoyed the facilities. Well kept grounds. Lovely breakfast spread! Not wheelchair friendly. My grandmother could only access the first floor on reception.
• Zandile (9/5): -
• Chitauro (8/5): -
• Smiley Loe (7/5): - Bed was comfortable and AC worked perfectly The room wasn't ready an hour after check in,we were allocated another one but it wasn't really clean, dirty walls and not so clean shower
• Trish (4/5): -
• Machekano (10/5): - Generally the service was excellent, warm welcome and delicious food. Cremora powdered milk in rooms, use better milk products. Also the fact that no one told us that we should book tables for lunch and dinner on the 25th i was so embarrased at dinner failling to secure a table, had to wait for almost an hour to get one.
• Victoria (9/5): -
• Ntu2ko M (7/5): N Mhlanga review - The place is well located outside of the city noise. Very clean and their beds and pillows are very comfortable. Green grass and trees around the area gives you a good holiday feeling. At the reception we were told that if you pay for buffet, non alcoholic drinks are free but when we get there after paying the waiter tells us that we are billed for drinks. That was poor customer service. Secondly the food doesn't not meet the standard for USD30 per person.
• Stephen (1/5): -
• Machaka (10/5): Good customer care - Good services Friendly stuff
• Chantel (8/5): Wonderful - The peacefulness Ask for I.d in email because some of us do not move with it
• Lloyd (8/5): -
• Krugjohan (8/5): -
• Baron Pfidze (10/5): Back again at my honeymoon hideout-1998-10-03 - The hospitality Nothing
• Leticia (9/5): Wonderful stay with great breakfast, but weak gym! - The rooms are wonderful, spacious and very comfortable. The breakfast is very good, with healthy options such as fresh fruit, chickpeas, couscous and quinoa, which I really appreciated. The staff is friendly and attentive. The only area that needs significant improvement is the gym, especially considering that the hotel hosts athletes. Overall, a very pleasant stay. Gym
• Lorraine (8/5): - Staff were very nice and accommodating to our needs Breakfast was good Good location of the lodge Good sized rooms Comfortable beds N/A
• Rosett (5/5): - Gardens The bath towels were stained and there were cobwebs in the room. The carpets are dirty not hoovered. Rugs were torn
• Gladys (9/5): -
• Sailas (10/5): - World standard
• thomas (8/5): -
• Steveas (8/5): -
• Brian (6/5): No real value for money - Location The property is old and rooms are beginning to show age. The bath rooms are old and in quite a state.
• Brian (10/5): -
• Jokwiro Jnr (10/5): -
• Francis (7/5): -
• Kamel Eddine (7/5): -
• Takudzwa (10/5): -
• taurai (8/5): -
• Chantelle (8/5): -
• Fanie (1/5): -
• dileep (9/5): - Food is good, restaurant staff is very helpful. They need to improve on room housekeeping and mosquito control.
• Michael (8/5): -
• Love Gomo (8/5): - I loved the scenery, calmness,the food,the hot shower. The aircon wasn't working and it was really hot ,ddnt enjoy my sleep

Photos