Marble Arch Service Apartment

Location: 39 Upper Berkeley Street, London, gb

Star Rating: 5.5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Express check-in/check-out
• Soundproof rooms
• Non-smoking throughout
• Private check-in/check-out
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• 24-hour security
• Delivered food - securely covered
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access

Rooms Available

• Three-Bedroom Apartment

  In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment has a washing machine, a minibar, flat-screen TV with streaming services, as well as chocolate for guests. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm

• Superior Apartment

  This spacious apartment is comprised of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a washing machine, a minibar, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Bidet
  • Cleaning products
  • Coffee machine
  • Linen
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device

Guest Reviews

• Yousef (10/5): Exceptional -
• Luke (4/5): Disappointing -
• Husain (10/5): Exceptional -
• Chinwe (1/5): In a nutshell, I will certainly not be revisiting this same apartment. - There was no provision for breakfast. It was an apartment We were on the third floor, the lift wasn't working. The porters weren't helpful. The furniture in the apartment was bad and a whole lot more. Despite several complaints, no response was given or provided
• William (2/5): Terrible - Porter was rude on arrival Staircases had people smoking in them Cigarette burns to furniture and window sills Smoke smell constant as blowing in from other apartments Beds about to collapse Cables hanging from walls Walls are paper thin Constant noise throughout the night DO NOT STAY HERE WITH KIDS
• Yousef (10/5): Exceptional -
• Az (3/5): Do not use - I felt the whole trip was a disaster i dont think i will use booking.com again this is my second bad experiance with them 1st time i lost out on £300 and now this Despite updating arrival time to 11am travelling 3 hours on train we got told we cudnt get key til 3pm as cleaners were in apartment. So 5 adults and 1 5 year old had to walk around london and even our trip to winter wonderland wasnt enjoyable as we all had big bags with us. Tired we headed back at 4.30pm picked our keys lifts werent working so walked up 3 flights only to find some1 drunk layed in bed and the place a state.upon asking y he was there he told us he lived there and he was the owners friend. After calling the owner he changed his story to being a cleaner and started gathering his wine bottles up and clothes. Upset i called the owner numerous times who at 6pm di move us to another apartment which was alot nicer and told us he would refund us part of the payment then no refund was paid.
• Yousef (10/5): Exceptional -
• Melody (4/5): Disappointing - Beds sizes was ok,clean and the apartment was warm enough. The apartment was very hard to find, the name of the apartment is different ftom what was given and they did not give us what number of the apartment we are going to stay,but the doorman of the complex was very helpful anyway.It is clean but no tea or coffee as they say on the booking.the oven is not working and no sponge to was the plates and pans. the bigger bathroom in the apartment came with 3 diffrent types of shampoo yet lacked any body wash and conditioner. We were on tje 3rd floor but the lift was not working.the windows was broken it wont open.
• Mary (1/5): Overwhelming smell of cigarettes and very dirty. Needs a good clean. - Good location The property smelt very bad of cigarettes. There are burn marks in the furniture and windows. The smell was quite overwhelming. The flat was also very dirty. And the beds broken. The shower was also broken, but we did manage to get it to work. Thankful for clean linen on the beds, but the blankets were also dirty/stained. We would not have stayed here, but sadly we couldn’t find anywhere else to go. Really needs to be cleaned up a bit if for use for tourism.
• David (5/5): Rough and Ready. Avoid!!! - Location was ok. Gaining access wasn’t easy, the reception desk did not who we were and we had to call the host to gain access; host was rude. Property was awful, dingy and mouldy bathroom with holes in walls and ceilings.
• Luiz (10/5): Exceptional -
• Ryan (4/5): Wouldn’t stay here again - Beds were comfortable. The apartment had a bad smell - like it needed a deep clean. A dead mouse was found in the bathroom on arrival which stunk the bathroom out. Shower clearly hadn’t been used in a while as dirty water was running from it for the first minute or so. The whole apartments just looked very run down.
• Gigi (3/5): Poor - The location is central The owner was receptive and reaching out.. The bldg is under renovation..so I passed the uncleanliness.. I see the bldg and apt as promising... The apartment was not ready for guests..old linens in the closet..not clean..no dining room with table at all..kitchen pots are dirty..no microwave. Coffeemaker .no kitchen cloth or paper towel.. Beds are not comfortable.. Very old couch.. Made 3 rooms as 3 bedrooms.. No room for dining or living room at all I made suggestions to owner Make one bedroom as dining room with table and receiving area or leaving room as one open space ..this will make 2 bedroom apartment..can still take 6 guest with comfortable sofa bed in a living room. Those above issues were discussed with the owner ..and no longer a surprise to him.. I don't like to have this experience with the next guests .

Photos