Austin David Apartments ExCeL

Location: 18 Western Gateway, E16 1BL, London, gb

Star Rating: 5 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Family rooms
• Lift / Elevator
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Covered parking
• Bicycle-friendly property
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Apartment with Balcony

  Boasting a private entrance, this spacious apartment also features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath. Guests can make meals in the kitchen that has a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are available in this apartment. The unit has 2 beds and 1 futon.

  Max Occupancy: 5 (5 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• One-Bedroom Apartment with Balcony

  Boasting a private entrance, this apartment also includes 1 living room, 1 separate bedroom and 1 bathroom with a bath. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are offered in this apartment. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• Two-Bedroom Apartment

  Boasting a private entrance, this spacious apartment also comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a bath. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are available in this apartment. The unit has 2 beds and 1 futon.

  Max Occupancy: 5 (5 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• One-Bedroom Apartment

  Boasting a private entrance, this apartment features 1 living room, 1 separate bedroom and 1 bathroom with a bath. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment has carpeted floors, a seating area with a flat-screen TV, a washing machine, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• One-Bedroom Apartment

  Featuring a private entrance, this apartment also consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are provided in this apartment. The unit offers 1 bed and 1 futon.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• Apartment with Balcony

  Featuring a private entrance, this spacious apartment also consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. A seating area with a flat-screen TV, a washing machine and a balcony are provided in this apartment. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• One-Bedroom Apartment

  Featuring a private entrance, this apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. This apartment features a washing machine, a seating area, a flat-screen TV and a balcony. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• One-Bedroom Apartment with Balcony

  Boasting a private entrance, this apartment features 1 living room, 1 separate bedroom and 1 bathroom with a bath. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. Featuring a balcony, this apartment also features a washing machine, a seating area and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• Superior Two-Bedroom Apartment

  This apartment features a view, a toaster, a dishwasher and a seating area.

  Max Occupancy: 5 (5 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• Two-Bedroom Apartment with Balcony

  The apartment features: - a balcony - a living room with flat-screen satellite TV - a fully equipped open-plan kitchen - a dining area - bathroom facilities with a bathtub and a shower - a washing machine and a tumble dryer - ironing facilities

  Max Occupancy: 5 (5 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

• Apartment

  Featuring a private entrance, this spacious apartment also consists of 1 living room, 2 separate bedrooms and 1 bathroom with a bath. Meals can be prepared in the kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, a seating area, a dining area, a wardrobe and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Body soap
  • Accessible by lift
  • Fire extinguisher
  • Air purifiers
  • Hand sanitiser

Guest Reviews

• Dmitry (8/5): -
• Andrea (8/5): Ideally located, spacious and clean apartment which could be perfect with slight amendments - Location was perfect and staff very helpful. Apartment was large, clean and comfortable The shower in the master bedroom was very difficult to control the temperature and could have easily scalded someone. The shower in the main bathroom had no shower head holder. We couldn’t use the balcony as the door was broken.
• Genc (8/5): -
• Maps (10/5): Amazing - Great location and easily accessible with public transport and car. The place was exactly as described and a lot of things to visit at your doorstep, on top of that the check was very easy and staff very welcoming Nothing.
• Philippa (8/5): The house manager was very accommodating with anything we required. - The location and views from balcony. Nice and quiet It would have been nice to have a welcome pack such as pint of milk, coffee. It would also be useful to have a summary of things to do in area within a booklet
• Caitlin (9/5): - Very friendly and helpful staff.
• Henry (10/5): - Excellent Stay
• John (10/5): Absolutely excellent stay - I had a fantastic stay. The apartment was clean, modern and very comfortable with everything needed for a great stay. The location was convenient and well connected to train stations also the check in process was smooth. The team was responsive and professional. I would definitely stay here again and recommend it.
• shaun (7/5): Great location for O2 and good transport links, apartment was good but could be better. - The location was great, the apartment was ok but it needs to have a update, one of the balcony doors did not close tidy resulting in wind noise, carpets need renewing along with one or two other furnishings, the beds were great, apartment nice and warm, shower superb and lots of other good things, I would stay again but if it did not have the upgrades I would expect a lower price. as above.
• Ana (5/5): Convenient but with inconveniences - The flat was spacious and easily accessible, manager is responsive and friendly They spring a huge credit card charge on you when you check in as a security hold in case of damages. I left over 3 weeks ago and still have not received my refund. I didn't get much sleep at all while there. The bedrooms only have blinds with lots of gaps so the bedrooms don't ever get dark, even at night. Blinds are broken / damaged too. I'm not sure why they have blinds that they keep having to repair or replace instead of curtains. The flat was also a bit dirty (carpet and around the furniture in the bedrooms). The surfaces get cleaned, and the beds got changed and we're clean, but it seemed to me that only the kitchen and bathrooms are cleaned regularly.
• Ehnaish (10/5): -
• Ted (7/5): Ok, but total messup regarding an extra reservation they required but fail to return. - At check-in, I was informed that they needed to charge my card a £300 reservation amount, on top of the fee which I had already paid in full in advance. This may have been mentioned in the booking confirmation, so it wasn’t a major issue at the time. However, I was told that it was my responsibility to contact customer service five days after check-out to request the return of this amount. This struck me as quite unusual—why should this be my responsibility as a customer rather than handled automatically? After a full day of travel and with work commitments ahead, it wasn’t something I had the energy to question further at that moment. The real issue is what happened afterward. I have contacted the landlord multiple times to request the return of the money, as promised, but without success. This has been both time-consuming and frustrating, and nearly two weeks after check-out, I am still waiting for my money to be returned. Overall, this feels like a questionable and unprofessional way of handling payments.
• Aditya (4/5): 2 star accommodation for 5 star prices! - Great location, within close walking distance of ExCeL. Large property for location and price. Poorly maintained property. The heating wasn’t switched on when I arrived and I couldn’t get hold of the property manager at 0730hr to help with this. Bedding (duvets and pillows) were not clean. Wouldn’t recommend staying here
• John (10/5): Absolutely Outstanding - We had a wonderful stay at Austin David Apartments ExCeL. The apartment is spotlessly clean, modern, and incredibly spacious, with beautiful views over the Royal Victoria Dock. Just a short walk to the ExCeL Centre, yet peaceful and relaxing. Everything was perfect comfortable beds, well-equipped kitchen, fast WiFi, and excellent service from the team. Highly recommended! We’ll definitely be back. Thank you!
• lina (10/5): Perfect home away from home - Beautiful location.. perfect for everyone both family and couples. Easy access to central London… various restaurants around. The house manager was really helpful and the reservation manager was hands on.. Overall an amazing experience definitely will recommend to my friends, will return very soon!!!! Nothing
• Anthony (10/5): Truly 5 Star Experience!! - Once the booking was made, I got a message informing me that they do not tolerate noise or party in their facilities which I found really good as we also wanted a very quiet stay which was exactly what we had. The check in process was very smooth as well as I followed their instructions on contacting the house manager 30 mins before arrival and he was present waiting for us. The apartment itself was very clean and beautifully presented. The location was exceptional as it was mins away from the train station and there were many restaurants nearby both for fine dining and takeaways.. ExCeL Exhibition was a few mins walk as well and most importantly there was a grocery store just in the same building. Everything about my stay was great and I highly recommend this brand. The fact that I had to leave 😞
• Paula (2/5): Poor conditions and ruined the start of the trip - The location is convenient for ExCeL and transport links. We were eventually moved to alternative accommodation on the second night, which was an improvement. The original apartment was in very poor condition and did not match the listing. Cleanliness was unacceptable, with stained bedding and carpets. Furniture and fixtures were damaged and heavily worn. There were safety concerns, including a loose door handle and poorly fitted hardware. Basic facilities did not work properly, including lighting and sockets. There were no proper curtains, only blinds with gaps, which meant no privacy and no ability to sleep due to light. We raised these issues immediately, supported by photos, and spent the first night with no sleep. We were moved on the second night, but the start of the trip had already been significantly disrupted, especially as we were attending a children’s event. This fell well below a reasonable standard for the price paid.
• Haley (9/5): Would stay again - Great location, good size for the family and very clean, polite greeting to collect key Close to excel, good space for the whole family and reasonable price and clean also near station Just needs a bit of maintenance here and there as the door was broken to go on the balcony but other than that all good
• Alex (8/5): Uitstekend appartement met alle faciliteiten en op loopafstand van ExCel - Het was erg fijn dat we in de accommodatie konden om 11 uur ochtend, we wilden onze koffers even stallen maar mochten er al in! Alles was schoon en er was zelfs een wasmachine. Heerlijke douche en bad er misten wel lepels en vorken in de bestek lade, het appartement zat naast de lift dus die hoorde je steeds savonds
• Iván (7/5): - Limpio con electrodomésticos funcionando. Cama cómoda. Cerca de Excel London. Amables. Un poco viejo. Me cobraron 45 euros por llegar después de las 20h. Hubiera preferido que me dejen las llaves en una caja de seguridad. Las persianas no funcionaban muy bien. No tiene mesa de comedor, solo sofá.
• Makhotso (7/5): -
• Driss (1/5): - first we had een time for getting the keys. we waited with 3 little children moren than 1 hour in front of the building, because they were cleaning. The appartment was not wat we expected. I made a deposit of 300 pounds . Now 2 moths later , they dont pay my deposit back! i need my money!!!!
• Higgins (9/5): - Great location, clean and functional The underfloor heating made the apartment v warm
• Debra (9/5): Austin David Apartment - It was clean, comfortable and the manager that met us was really helpful. Nothing was too much trouble for him. Great communication! Was dissapointed as it stated we had a coffee machine. However we was told not to use it as our manager didn't know how to use it, therefore could not show us. It stated with the facilities that there was a hairdryer but wasn't. However this was rectified once I sent a message to the manager. He popped over immediately with one.
• antonia (9/5): Very good value -
• Kelly (7/5): -
• Kelly (7/5): -
• Ceri (5/5): - Good location. Mostly clean. Found the pre-check in experience a little stressful, £300.security deposit required and then a waiver asking us to agree to up to £6k being charged to us for any damages... I understand this may be due to bad guests in the past but a bit off putting!! The pictures are a little misleading, nowhere near as nice and you don't get a view of the river (one of the reasons we booked). Facilities are ok but a little rough around the edges.e.g. cracked loo seat, shower temperamental. Not awful but not quite what we were expecting!
• Bednarska (10/5): Bardzo ok dla rodzin z dziećmi - Lokalizacja, wielkość apartamentu (3 pokoje, w tym 2 sypialnie i salon z aneksem).
• Maribel (10/5): - Todo La calefacción no iba muy bien
• Fatima (9/5): -
• richard (8/5): - Excellent location ,train station either side apartment very quiet Some bedroom furniture needs some attention
• Meera (9/5): - Great space, very comfy and very clean. There were not enough forks for everyone.
• Hüseyin (1/5): - Sadece yakınlığı Evde saç kurutma makinası yoktu. Isırması çalışmıyordu üşüdük
• Jade (9/5): Great place easy parking and help in reception - Great place to stay when at the excel we will be back with more rooms for Jan 27 all good
• Ruth (1/5): The staff promised us four blankets for all four of us before the stay, but despite their promises and us paying the pri - The property was near the venue we attended during the weekend. The staff promised us four blankets for all four of us before the stay, but despite their promises and us paying the price for four people, they only provided us with the necessities for two. We had two towels to share between all four of us, which resulted in us having to search for and buy new towels to be able to stay there the first night. On top of this, there was an extra duvet in their wardrobe, which we ended up using only to realize it was beyond dirty. While the rooms itself were spacious, the pillows were rock hard and the walls were so thin that you could hear every move from the hallway at any given time. The communication with the staff was a lot of empty promises, them promising to fix our needs everyday only to do nothing. I wouldn’t recommend this place for its price to anybody.
• Asmaa (6/5): -
• Millie (3/5): Dirty and tired. - We recently stayed at Austin David Apartments during a work trip to London, as nearby hotels were unusually expensive due to last-minute booking. The location was excellent – just a couple of minutes’ walk from ExCeL, with a beautiful balcony view overlooking Canary Wharf. The apartment itself was a good size, and on first impression, it had potential. Unfortunately, the overall experience left a lot to be desired. Booking and Check-in: The booking process was confusing from the start, as the photos online appeared to be from several different apartments, making it unclear exactly which one we were reserving. On arrival, check-in was disorganized. There is no reception or signage (the flats are inside a residential building), and despite phoning ahead as instructed, we struggled to get hold of anyone. We ended up waiting outside in the cold and dark for 30–40 minutes before being led by someone to collect the keys. This did not feel professional or reassuring. Additionally, only 24 hours before arrival we were informed that we would need to pay a £300 deposit, something that should have been made clear at the time of booking. Cleanliness and Comfort: The apartment was large but cleanliness was very poor. Bedding was stained, with ripped pillowcases and discoloured pillows. The skirting boards and walls were dirty, towel rails were dusty and covered in paint, shower curtain covered in mould and the flat generally felt like it hadn’t been properly cleaned between guests. Although the apartment smelled fresh, there were so many air fresheners that it felt more like masking than actual cleanliness. We also came across personal belongings left behind, ornaments, dolls in cupboards, someone’s chemistry notes, spare buttons, and even a random ring, which gave the impression the property wasn’t being professionally managed. Other Concerns: The chain lock on the main door was loose, which made us feel unsafe, and overall, the flat felt more like a lived-in space than a serviced apartment. Positives: Excellent location near ExCeL (2-minute walk). Spacious apartment with a stunning balcony view over Canary Wharf. Negatives: Poor and confusing check-in process. Lack of transparency about deposit. Apartment not properly cleaned (stained bedding, dusty fittings, leftover personal belongings). Questionable security with loose chain lock. Overall unprofessional management.
• Martin (10/5): -
• Micheal (10/5): FANTASTIC AND AMAZING STAY!!! - Excellent location! Very helpful staff
• Thi Son La (10/5): -
• Noora (10/5): -
• Wassim (1/5): -
• Rodrigo (8/5): -
• Chantal (5/5): You get what you pay for. 😔 - Location to Excel and train. No working fan in bathroom, grime along floor in bathroom. Shower glass too small, water would leak everywhere. Building itself was poorly kept, and smelled bad.
• Wayne (9/5): -
• Abdii (8/5): -
• Tünde (9/5): - Ganz tolles und hilfsbereites Personal. Die Lage, wenn man zum ExCel möchte, könnte kaum besser sein. Die Wohnung ist schnell von der Tube-Station zu erreichen, ist sehr schön aufgeteilt und hat bequeme Betten. Es wurden Teebeutel, Zucker und Milch zur Verfügung bestellt In den Schlafzimmern wäre ein Mülleimer schön gewesen
• housna (8/5): -
• Trisha (10/5): - Excellent place to stay Easy excess to train stations to get you all around London
• Helen (9/5): Great apartment in a fantastic location - Really well located to the ExCel, staff were really accommodating with a very late check in, good communication leading up to our stay. The apartment was comfortable, clean and well presented. Great stay!
• Nina (8/5): - Erittäin hyvä sijainti lähellä metroa ja kauppaa. Henkilökunta oli ystävällinen. Huoneistossa oli valitettavasti homeen haju.
• Cristian (8/5): - Overall it was a good fit for our needs Spacious, clean and with a very nice view Good options for transport Heating takes a lot to kick in Espresso machine not working A lot wear and tear on furniture Would make a great stay after a full revamp
• Oussama (1/5): Late check-in fee didn’t match what was written, the £300 deposit process was unclear and not explained properly, and th - Clean, The service during my stay was extremely disappointing and should be taken seriously by management. The late check-in fee written in the booking clearly states £40 before midnight and £50 after midnight, yet we were charged £60, completely ignoring their own policy. The £300 deposit was also handled with no transparency: at check-in we were told it would be refunded immediately at checkout, but at checkout we were suddenly told to contact them two days later and provide our bank details and IBAN, something never mentioned before. The staff member who came to check us out was pushy, extra arrogant, and disrespectful, and his behaviour should absolutely be considered. He even asked where we were from in a way that felt clearly discriminatory, as if he was categorising us based on our origins instead of treating us like guests. No one should be spoken to like that. Another important point: don’t be misled by the high ratings — the company offers £50 for positive reviews, which explains a lot. I left the apartment in perfect condition and have proof of it. The apartment itself was great — clean and exactly as advertised — but the service, the lack of transparency, and the discriminatory attitude made the experience unacceptable.
• Al-Zayyat (9/5): Recommend - Very clean and comfortable area near to eliaibith line All equipments are there The white lighting only
• Andrej (8/5): -
• Alexandra (10/5): -
• Marleen (7/5): - De locatie is goed, de keuken is goed en de uitrusting is compleet Het was niet zo schoon
• René (9/5): -
• OLAYINKA (10/5): -
• Juozas (9/5): - The place, 3,5 min walk to Excel. Plenty of restaurants.
• Fiona (3/5): 4/10 for location - The location was ok, on the ground floor and so little privacy, but close the the DLR which was good We had booked for 3 adults, it was quickly apparent that the sofa bed was really only meant for a child, the bedding was handed to us after arrived, and was incomplete, we had to search all the cupboards for a duvet (the duvet cover was FAR too big), a pillow and a pillowcase as these were not provided or pointed out. The cutlery was bare minimum, three forks, knifes and a couple more spoons. We initially thought we had no mugs or glasses, but on exploration we found stuff in the dishwasher. The meet and greet was …. Odd…. We met outside one address and then had to follow a lovely chap to the far end of the building. We were cross questioned on several occasions on the purpose of our visit, which again felt uncomfortable. The main bed was exceptionally hard
• ABU Sadek (10/5): - Location, views, style
• Ashraf booking (9/5): -
• Hannes (7/5): In Ordnung. - Größe des Apartments und Anbindung zu Offis. Sehr gebrauchter Zustand und nicht sehr sauber. Kopfpolster an nach gebraucht gerochen. Habe dann das Handtuch draufgelegt damit ich schlafen konnte.
• Thomas (7/5): - WLAN ist nach ein paar Tagen ausgefallen. Großer Vorteil für mich, dass ein Gym im Komplex vorhanden war. Schlüsselübergabe bei Ankunft und Abreise war perfekt - das passt Das Apartment ist mittlerweile in "die Jahre" gekommen. Das sieht man and der Ausstattung im Bad und vor allem am Teppichboden. Leider hatte das Schlafzimmer selbst kein Fenster.
• Jordi (7/5): - El personal d’acollida va arribar amb 30 miñuts de retard
• momo Seife (9/5): -
• Vyacheslav (10/5): completely satisfied - good location in a new area. close to tube and dlr, also cable car to o2. spacious apartment with good layout.
• Niel (8/5): It was a very good stay, and I do not have any complaints. - The process was relatively efficient. No comment.
• Nicolae-Ciprian (8/5): -
• العتيبي (1/5): رطوبة وحر ومافيه تكييف - الغسالة المروحة
• Eric (5/5): Will not book again ! - Close to ExCeL Blinds could not be closed properly, both in livingroom and bedroom so the opposite building could look into both rooms… No luggage storage prior to check-in or after check-out. Bed was not comfy at all, matras felt like sleeping on wood board… No housekeeping/change of towels for the full stay… even had to buy toiletpaper myself…
• Lawronna Mae (7/5): The apartment is nice but service need better management - The apartment was not ready or clean for us. Check in was at 3 but never got into the apartment until 5:30. Booking was not clear about check in . It was like you were on your own. Felt uncomfortable especially traveling for the first time to London It was like you were on your own need better management. We checked somewhere else and latter had to get our suitcase and carry them to a different location on our own . Very annoying
• Ekene (10/5): A wonderful stay that I would highly recommend to others. -
• Heather (5/5): It worked in a pinch - The location was okay. We did not stay at the original address that was provided. The "twin bed" was a roll-out bed, and the mattress protector had a blood stain. The shower had mold and just overall didn't feel the cleanest.
• Zac (1/5): I would not recommend staying here, Black Mould very dirty - There was nothing to like about this property It was very dirty, black mould in the kitchen, bathroom and washing machine. The place was not clean
• Sandra (8/5): Perfect location & equipment with potential for improvement in the details - Perfect location next to Excel, where I was attending an event, and to tube station. Equipped with everything necessary and even two TVs. Balcony protected from wind mostly where smoking was permitted. Spacey. Not everything fully functional (bedroom door not closeable due to missing handle, water in kitchen sink drained extremely slowly), dishes weren't all clean upon arrival, balcony chairs rusty to the point of worrying one could hurt oneself on them. It is loud during the day due to close-by city airport, but we didn't mind because we were mostly out during the day and it was quiet enough (no planes) at night.
• Imogen (8/5): Perfect location for excel conference. - Location excellent. Literally 5 minute walk to excel. O2 cable cars directly opposite. Staff helpful. Got us an extra fan. . Clean and had most facilities needed. Parking was available for extra cost. . House manager very helpful. Close to lots of restaurants & Tesco extra. Toilet holder falling off wall and kitchen sink unstable. Very hot but fan provided and extra one brought on request. Would be nice if couple fold up chairs provided to sit outside as small balcony area. Nothing provided to cook in oven. So some oven dishes would be good for future.
• Keckers (8/5): Clean, comfortable and perfect location for Excel centre and Silverworks Island for concert - Apartment was clean, tidy, linen fresh and in the heatwave they had provided fans for every room which was greatly appreciated. House manager was very attentive, bringing extra items we needed on request and making sure we had the spare bed we'd required - we'd booked something with a futon and there wasn't one in this property so he brought a single fold up bed which worked fine. Could have more cups, glasses and basics - we didn't have enough for all of us. I didn't have instructions on how to use coffee machine. Fridge/freezer was flooding which I notified the house manager of and he brought kitchen roll for us to mop it up.
• fb38 (6/5): - La disponibilité de notre hôte - il a fait ce qu'il a pu ! Beaucoup de chose HS (stores, porte fenêtre chambre, frigo ferme mal,...) - quelques détails qui sont toujours déplaisants
• Mark (10/5): Great apartment - Location. Lots of space and very comfortable. Great communication with host. Nothing, everything was excellent.
• Zaid Ahmed (8/5): -
• Alalawi (8/5): Clean and well-equipped, close to the conference, and the staff was helpful, but the furniture was old, different from t - I really liked the cleanliness of the apartment and the excellent service. Special thanks to Mr. Masoud who was very helpful and brought us a fan. The place is also close to the conference venue, and the kitchen is fully equipped with everything we needed. Unfortunately, the furniture was very old and looked completely different from the photos, which was quite disappointing. I was surprised when I entered the apartment, as the building exterior also looked outdated and was not shown in the listing. Additionally, there was no air conditioning in the apartment, which made the stay uncomfortable at times.
• Jonas (7/5): Good -
• Amy (10/5): Exceptional -
• Simon (9/5): Superb -
• Janis (9/5): Great London weekend, without bring stuck in the city centre 😀 - For us going to ABBA location was great n didn't realise the area round was up n coming with canary wharf 1 tram stop away, we had lovely weather n some great places to sit out in the sun Nothing really
• Laila (5/5): Apartments need doing up! No luxury there - Location The apartments need doing up! We needed to fix a lot of things,before we could relax. The bed was needed to fix,window blinds were couldn’t close without staff help,same with window. We needed to ask for hair dryer,and for clothes they didn’t have where to dry them,we hanged on the chairs after washing 🥲
• Alisha (9/5): Superb - The location was amazing with a river view, close to many bars and shops. Nice quite area, perfect for relaxing. Our check in was delayed by 2.5 hours due to the cleaner being slow although that wasn't a massive issue.
• Kamil (9/5): Superb - Localization Short beds
• Nwankwo (10/5): Exceptional -
• Allan (8/5): Very nice.enjoyed the visit. Nice places to eat around - So close to the Excel venue for our conference. Could have had a bit more comforts. The tv listing for freeview didn’t seem to work and there was an issue with the hob (I reported it on arrival). We didn’t need it so was fine.
• Andrew (8/5): Very good - Excellent location. Helpful staff Reasonably quiet Secure Comfortable Initial meeting point is not at the location.
• Joy (9/5): Nice area and interior spacious and well equipped, friendly helpful owners - Bright modern spacious apartment with all facilities required. Miscommunication on correct address that took us a long time to find. Also either a drying rack or iron requested and answer was no problem but we never got it.
• Amanda (7/5): It was OK. - The property is easy to access and quiet. Spacious and good amenities. TV and balcony are a nice extra. Beds were Comfy too. 👊🏻 Property is need of a little TLC. The shower needs urgent attention. Some basis updates are needed to improve the property.
• Dr (8/5): Great Stay – Ideal for Families! - We had a really comfortable stay at this apartment. It’s especially great for families—there are plenty of useful facilities that made everything feel easy and convenient. The staff at reception were genuinely kind and helpful. One of them even extended our check-out time, which gave us a much more relaxed end to the trip. Another bonus: there's a Tesco Express right beside the apartment. It was super handy for grabbing anything we needed and bringing it straight up—especially with kids! They also offered Oyster cards for rent, which made getting around the city much easier. Lastly, I really appreciated was how they handled the deposit. I paid £300 in cash at check-in, and at the end of our stay, they returned the full amount without any issues. The check-out inspection was quick and based on mutual trust, which made the whole process feel respectful and stress-free. 1. Though the cleaning itself was excellent—very thorough and professionally done. My only suggestion would be to offer it more than once during a one-week stay, especially for families. Even just one additional cleaning would make a big difference in comfort. 2. The apartment name listed on Booking.com didn’t match the name on the actual building, which made it tricky to find when we arrived. It took us some time with the taxi to locate the correct place. 3. Also, Booking.com stated that the property offers a free airport taxi, but this service was not available. It may have been an error in the listing, and I hope the property owner updates that information to avoid confusion for future guests.
• Philip (10/5): Great apartment, well located and very comfortable. -
• Matthew (10/5): Overall, a lovely and convenient place to stay if you’re looking to go to the excel centre! - Amazing price for what we got. Really spacious and enough facilities for the 5 guests that stayed. Very convenient for going to the excel centre. Seating and beds were comfortable. Lovely apartment. Only a few minor things which we didn’t pay too much attention of. The balcony door handle is quite stiff and looks as though it’s close to breaking and there were cigarette burns on the sofa. Wasn’t too much of a problem but just made us a bit sceptical about losing our deposit.
• Ian (10/5): Exceptional -

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