The Terraces Luxury Apartments

Location: 3 Socrates Way, Cape Town, za

Star Rating: 8.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Family rooms
• Non-smoking throughout
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-equipped kitchen. The apartment also includes a barbecue. This apartment has a washing machine, a coffee machine, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine glasses
  • Shampoo
  • Carbon monoxide detector

• Two-Bedroom Apartment

  This spacious apartment includes a kitchen, a seating area, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-fitted kitchen. The apartment also features a barbecue. Boasting a balcony, this apartment also offers a washing machine, a dining area and a flat-screen TV with streaming services. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine glasses
  • Shampoo

• Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the kitchen. The apartment also includes a barbecue. This apartment has a washing machine, a coffee machine, a flat-screen TV with streaming services and a balcony. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Wine glasses
  • Shampoo

Guest Reviews

• Sifiso (8/5): - The quiet environment and security There are no services for housekeeping during my stay
• Wendy (9/5): Great stay , but not so great with refund procedure , - The location was great, near to century city mall . Well it want thst great making a booking , we had to drive to green point branch just to pay a refund deposit , before we could check in . Everyone we phoned we were talking to a different person , and have to explain ourselves over and over again .
• Kay (7/5): Convenience for a Business Trip - The Location was very convenient. Easy access to Highway, 24Hour Vida and comfortable flat.
• makaya (7/5): -
• Akhona (9/5): Clean , affordable, sruff they welcomed with a smile then feel so comfortable in your place and very safe - Oh your stuff they were very helpful Very clean & smart everything is working
• Sofia (9/5): Exceeded expectations. Will definitely be staying here again and will definitely recommend it to anyone looking for acco - Great communication prior to arrival. Everything was well prepared including getting the keys; that was most impressive. Very modern and spacious apartments. I think there is something a bit off with the toilet drain system in apartment D514 but otherwise all was good.
• Herris (4/5): The place is fairly okay. They should simply work on the communication within themselves - The property is alright but they have a challenge with their communication, had a delayed check in of almost two hours waiting for them to send in the check in form which I filled out before my arrival. They want reduced noise without properly defining what that really means with low TV volume being a complaint of noise The location of the facility is good and clean too. They provide essential things to make your stay comfortable.
• Christo (10/5): - Everything Leaving
• Mbunquka (1/5): This was my worst booking.com experience. I was denied access and was treated like a trespasser while I paid and submitt - The property was clean and close to where I wanted to be, safe with security at the gate. We were denied signing in and waited outside in the cold for 4 hours. We were supposed to check in at 15:00 and we arrived at 2, we were told to wait. When following up at 15:00 we were told by Propr that the building manager could not open our documents because he had a trouble opening large documents, when we produced evidence in hard copies the agent at the gate refused them saying that the manager won’t accept them. I then called the building manager and he denied ever receiving my documents. Propr was made aware of the situation and they told me they had sent the documents to the manager and I should come back to check in at 17:00 but when I got there I stood there for another 2 hours being denied access. I wasted my airtime trying to make calls and check in while I was treated like a trespasser after paying to be accommodated by this place. I had to send the documents to the Building manager via WhatsApp after 4hours of back and forth and him telling me that he is not the one who deals with problems like these and he doesn’t know what this all is about and why it is happening. When they searched my name it was visible but they did not let me in until later and everyone was saying a completely different thing. And the building manager went as far as saying he was doing me a ‘favour’ by helping me to check in while he was the one who was struggling to open the documents I uploaded. I was only allowed to check in when I told them that I will go and ask police escort because what they were doing to us was not fair considering that all the payments were done, required documents uploaded and we are women in an unsafe South Africa who could’ve slept outside and got raped or killed because of documents that could be retrieved and we had enough evidence that they were uploaded. This was my worst experience with booking.com, because when you used sites like these it’s because you are trying to save time and ensure that you are safe online.
• Christiaan (8/5): Love di komplex....kry net dai eienaar en laat hy di regte gud reg maak man... - Property is nice,second time there... Paid R1000 refundable fee....for what....there was some many stuff broken already Broken fridge tray Stukende tv kas Vuil bedegoed 2 skuif deure wat ni wil oop maak nie Slegte van als....enige normale mens wat dai unit skoongemk ht sal moet besef ht daar is fout Hulle het iemnd gestuur om dt reg te kom maak,hulle hti my eens genader om te se hulle kan dt nie reg maak nie..ek ht nti meer opgevolg ni....want ons was te min by dai unit en ek dt was nt onstelend....
• Andrew (7/5): if I ever see PropR as the managing agent I will never book that accommodation again!!!! - The property was very well situated and the space is good. Great balcony which helps not feeling cramped. Mostly the agent Propr was a let down. Check in was difficult with having to fill in forms while travelling and then calling for a breakage deposit at the last minute. The apartment was not ready at 3pm so had to check in with cleaning staff around. The property was poorly maintained with things like curtains being hung incorrectly therefore not closing over the windows ( only 1 curtain in the spare room so it needs to be pulled flat like a sheet to cover the window), plug adapter’s missing so bed side lights not being able to switch on, mismatched glasses and crockery and chipped. Also no inventory to check stuff against so its Prop R ‘s word against ours as they can say anything is broken or missing and you will then loose your deposit. The final straw came when we got messages at 21:17 on Saturday night when we were in bed, yes my husband was watching rugby on an iPad, to say excessive noise and we could be evicted then another 2 messages at 22:41 and 1:36 am - one addressed to a completely wrong name and both when we were fast asleep re this loud noise coming from the apartment - completely unacceptable.
• Kurhula Mathebula (1/5): -
• Sibeko (7/5): Good experience overall - Great location, the apartment itself was decorated in a very homey way, we had everything we needed to make our stay pleasant and enjoyable. There was a foul smell in the ensuite bathroom and that smell persisted for the duration of our stay. it smelled like a number 2 that hadn't been flsuhed and I'm not sure if it was a water related issue but as someone hyper sensitive to smell, plus I was travelling with a 6 year old who is on the spectrum and OCD, this definitely made the stay quite yucky. I dreaded having to shower in there or use the loo at all. My 6 year old even made sure that the door is kept closed so that the stench doesn't permeate the rest of the house.
• Lazarus (10/5): -
• Molamo (7/5): - Everything Delay to to enter and waited for long just for simple security deposit transaction.The host or owner send links to pay security deposit that does work ,when u explain she takes time to reply .No one showed us the place ,facilities n whatever we had to figure all out on own.
• Mercy (10/5): -
• Shakes (8/5): Could use some improvement but overall good - It is in a great, safe area with tight security. It is quite and very peaceful Ubers are not allowed inside meaning you have to carry your stuff inside from the gate, when we arrived they were still cleaning and things were so disorganised caused we arranged a specific arrival time. There were no pillow cases meaning we had to sleep on top of towels.
• Morganadhen Goinda (7/5): -
• Kagiso (10/5): -
• Nyameka (10/5): -
• Tsogo (2/5): Bad experience from checking in… - Spacious and clean Property itself no issue But the service through which the property was given…leaves me sour They could also provide blinds for the room especially the one on the passage, provide air conditioning in the rooms Fix doors
• Jan (3/5): -
• brenda (10/5): - Very clean and neat apartment None
• Kershena (7/5): - This was a horrible process as the guards refused for my team member to enter the property. They asked a female to wait outside the gate as they would not take her ID in person, but they needed it on email. Further to note after the email was sent, they still made her wait another 15 minutes as there was a miscommunication between the team handling the check in. The check in process and company is very rude. I even called an hour earlier to ensure my colleague would have no issues and that all docs were correct.
• Lynette (7/5): Nice location - Location was great for our planned trip Entering through security after sending all my documents in advance was a problem, all the documents that needed to be completed was cumbersome and time wasting - if i had not paid in full with my booking I would have cancelled purely due to all the paperwork and questioners and details of all the occupants - I had to provide copies of all occupants ID etc. I appreciate that everyone has rules etc but we did not need a person to escort us to the unit - we needed the unit clean and ready on time. I will avoid units managed by this company. I also did not appreciate the staff taking pictures of the kitchen utensils while we were present - I don't have sticky fingers!
• Ravi Hurday (10/5): Excellent & cosy apartment - Excellent, secure place to stay with the family. All facilities are available within the cosy apartment area. Late response from the facilities management team
• Mankayi (10/5): -
• Jay (6/5): - The area The capert in the bedrooms were dirty and smelly
• Olwethu (7/5): Enjoyed my stay the place is at the nice, safe, near the mall area🥰 - I did not like the fact that I couldn’t make breakfast on the first Morning because there was no gas and the person responsible to bring it took time😞
• Timothy (7/5): - I did not appreciate Propr trying to make me pay twice for a security deposit. When I provided proof about the situation I was ignored and did not even recieve an apology. This type of experience will make me look for other accommodation the next time around.
• veronah (7/5): - It was a nice modern apartment The fact that they have hidden costs... They advertised the place for 2800 per night then when you pay they deduct 3700 and tell you it's the cleaning cost. It's their responsibility to keep their place clean. As if that's not enough later they tell you about the insurance fees. They should include all that from the onset Was not impressed.
• Enock (6/5): - I am writing to provide feedback on our recent family stay at Terrance's Luxury Apartments. Overall, we enjoyed the location very much — it is conveniently close to the shopping center and offers a flexible, comfortable environment for families. I must raise several concerns about our experience, as they significantly impacted our stay: Check-in process — Upon arrival, no staff member was available to provide the keys or direct us to our unit. We waited outside for approximately 45 minutes, which was disappointing and inconvenient, especially with family members present. Room readiness and cleaning — When we finally gained access to the room, cleaning was still in progress. The room was disorganized, and we were unable to settle in properly. We had to wait on the balcony until around 17:30 while the cleaner finished (we arrived at approximately 15:30). This caused considerable frustration, particularly for my wife. Kitchen facilities — There were insufficient pots available for cooking, and the ones provided were rusted, damaged, and in poor condition, making them unsafe or unsuitable for use. Bathroom drainage — The bath and basin did not drain properly, causing slow water clearance. Pest issue — Upon returning from an outing, we noticed cockroaches in the unit, which was concerning and detracted from our comfort. Finally, regarding the administration: certain extra charges were not communicated clearly or in advance
• David (8/5): The appartment was clean, it was well situated with shops close by. - The agent was available and was able to meet on time at the appartment. Happy with the service.
• Sandra (4/5): - The area To hot no fan or AC and infested with small cockroaches.
• Gavin (10/5): Will make this our base for the future. - Location, clean and comfortable. Noisy neighbours, a lot of door slamming, shouting and loud music after midnight on Wednesday
• Monika (8/5): - The location,,neat ,comfortable and secure The admin paperwork,the washing machine did not work properly
• Warner (10/5): Don't understand this question - Location Central The black Mould inside the shower
• Nkosi (10/5): The property was great, will definitely be going there again. - The property was amazing, the host responded instantly to our queries which made our stay very comfortable. There was a water outage for about an hour or two, had to bath once the water returned which delayed us for our activity of the day .
• Neo (10/5): -
• Skhotha (10/5): - Secured and clean everything was on top None
• Tessa (4/5): - Good location Towels No WiFi code assistance. No flexibility on moving dates. 2nd bedroom faces a passage with a light on all night. Pillows are too hard.
• Minenhle (10/5): -
• Londolani (8/5): -
• Melinda (9/5): -
• Maree (3/5): -
• Thabo (9/5): - It's was quite and safe I didn't like the part that have here about deposit at late stage that I have check in. And don't respect time.
• Enver (1/5): Probably the worst experience I have had at an apartment ever! - Location was good and clean Multiple requests for Crockery and cutlery checklist promised and never received There was only one glass in the apartment for 4 people. Being blamed for excessive noise levels yet this was not true as we were literally not at the accommodation during the day and night and only came home to sleep and shower. Seems as if you are not allowed to speak in your apartment or you will face complaints. We were respectful of the rules of the accommodation and adhered to them. Prior to arrival we did not receive the code for the key box and had to spend 20 mins on the phone trying to retrieve the information This happening after i had sent an email requesting that communication be sent to my mobile phone or alternate email address. Unfortunately and I say this with great sadness that I cannot recommend this premises to anyone as they will not enjoy their stay. Layla the First Lady I had chatted to via email was excellent in her service provided.
• Carlo (10/5): -
• Jamillah (10/5): - Location
• MUNEER (8/5): -
• Manusha (1/5): - I have booked many apartments with Booking.com. This was the first time I was disappointed 😞. I made payment for the booking and the taxes. Struggled to access the link to pay my deposit and to fill in my necessary information. When I called the host the gentlemen advised that I could drive straight there Emma would be waiting for me. When I got there Emma was not there. I called back again and they said that Emma left cause I had not paid the deposit and completed the form. I explained that I was struggling with the online forms the lady advised that Emma is not and administrator and I should find a quite place and complete the forms. I then parked outside the complex and still had issues. The system was receiving blank forms. I then after many attempts they allowed me to screen shot my form and share on WhatsApp. The 2nd issue is that I paid my deposit now I must wait 14 days to get it back. I will not stay with the host again 😒
• JoanHB (9/5): Great location for visiting Cape Town and surrounding areas - Great location to be based if you want to visit several areas in and around Cape Town. Comfortable flat with items you would need for self catering. Limited options for drying clothes if you plan to use the washing machine.
• Dumisane (10/5): Great experience - Place is clean, modern interior and safe None
• Elton Josea (8/5): Enjoyed our stay, we were received well - Noise from apartment above, also no dish washing clothes, cooking pans could be replaced, additionally NO DSTV
• Mandy (9/5): -
• Ayanda (10/5): Fantastic - Basically everything, I can’t wait to come back. Nothing
• Lebogang (9/5): -
• Uveka (10/5): -
• Myrtle (8/5): We had a fantastic stay at the Terrace. - Quiet, location excellent, security excellent, felt safe and friendly staff. All good. Nothing to dislike.
• Precious (10/5): - Security, the place is safe, next to the mall. The apartment was decent, friendly staff. There's no air-conditioner.
• Oratile (4/5): -
• Carla Cronje (8/5): -
• Everyday (8/5): Great - Location Check-in process
• Robert (9/5): -
• Davy (9/5): -
• Cook (10/5): -
• Dirkie (7/5): Good stay gook location - Good location No cleaning material provided, previous guest smoked in the unit, bad smell for the first two days.
• Beverly (3/5): Terrible apartment and service - The apartment was clean The check in process was horrendous. I was told to check in at 4:30pm when check in was supposed to be at 3:00pm. I arrived and still had to wait. As I walked in, I immediately noticed the curtains falling off the railing in the lounge and curtains do not cover the window. No blinds in the kitchen so people walking past can see all the way into the apartment and even the Mai. Bedroom if the door is open. There were no basics like dish scrubber, swab to wipe the counters, there was one dirty dishcloth, 1 bin bag, no dishwasher pods, no cleaning products at all. The second bedroom curtains do not cover the width of the window so someone walking in the outside passage can see into the bedroom. The pillows in the main bedroom cupboard had no pillowcases. The worst was that it was 13⁰c and there was no heater. It's was so cold for our entire stay and so uncomfortable. To top it off, there were no blankets, only a thin throw on each bed which was absolutely filthy. It wven had food stuck on it. I told the concierge person who handed over the keys about not having a heater and he Saif he was going to bring. We never got the heaters during our 6 day stay.
• Ibrahim (10/5): Exceptional -
• Selwyn (8/5): Very good -
• Phindile (10/5): Keep up the good work ❤️❤️❤️ - The place is clean and beautiful ❤️ Na
• Shakes (9/5): Superb -
• Natalie (10/5): Exceptional -
• Kyla (8/5): It was clean and organised. The water was warm and running and a nice big balcony. The security is helpful and its a saf - It was clean and spacious. None.
• Mamela (10/5): Exceptional -
• Lizell (10/5): Exceptional -
• Mari (5/5): The carpets needed some serious cleaning, there was also a wet smell in one of the rooms. -
• Ken (7/5): Good -
• Verity (10/5): We had a wonderful stay. Me and my family will definitely return. - Breakfast was not included as we went out for breakfast everyday. The location is perfect. Everything was perfect.
• Clyde (10/5): Exceptional -
• Bronwyn (5/5): Bad experience - Canal walk When we arrived the cleaner was still cleaning. And we checked in 3,pm. Cause we were told 3.pm sharp. We rushed to our destination. Emma the lady that took us to our apartment was Cold and non friendly We felt like thieves. She Didn't make us feel comfortable. Instead we sat with the cleaner Who had loud music on whilst cleaning. She began taking photos of everything But was she not supposed to, Do that before we came? We had to ask her When will she be done. There was an awful smell we begged her to spray airfreshner
• Blanche (7/5): Good - Facilities were great in the flat, with the exception of the 2 seater couch for a family of 4. Should consider a larger or L shape couch as the 2 armchairs for the 2 other guests were not comfortable or condusive to literally "Netflix & Chill" The Site Manager at the place was very condescending, my perception as a person of colour, bordering on racism as if he was profiling us because of our awesome Tans. I was asked "do you know how security complexes work, after explaining I have all the necessary information I need about the unit.
• Siphephelo (10/5): Exceptional -
• Simon (9/5): lovely, secure and convenient place which i will certainly come back to or recommend a friend to - very clean and secure environment. The cleaners were superb and very kind communicating with the hosts on whatsapp was a nightmare. they dont listen and dont respond when needed most

Photos