Haven Suites Siargao

Location: Poblacion 5, General Luna, ph

Star Rating: 8.8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Non-smoking throughout
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Queen Room with Pool View

  The double room offers air conditioning, a seating area, a terrace with pool views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Bidet
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Twin Room with Private Bathroom

  The twin room provides air conditioning, a seating area, a terrace with pool views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Bidet
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Family Suite with Balcony

  The spacious family room provides air conditioning, a seating area, a balcony with pool views as well as a shared bathroom featuring a shower. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Shared toilet
  • Bidet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

• Deluxe Queen Room with Two Queen Beds

  This quadruple room is air-conditioned and has a private bathroom, a seating area and a terrace. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Bidet
  • Terrace
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Fabiënne (9/5): - Het personeel was ontzettend aardig en het het zwembad was er fijn en ook een mooie binnenplaats. Het was 10-15 minuten lopen tot het centrum waar alle eetkraampjes en winkels lagen. Dus soms was dat een beetje ver.
• Mary-Pier (10/5): -
• Inès (9/5): Très bon hôtel - Bon petit déjeuner, piscine très agréable et hôtel bien placé dans General Luna De la musique liée à l’église (?) très tôt dans la matinée
• Eileen (9/5): it was short but sweet! definitely booking next time we get to have another chance to visit - the breakfast was excellent! it varied each day, complete with seasonal fruits, meat and coffee. sir chef also accommodates early breakfast so we can eat before our early flight. the pool was great, too! an added bonus was that you can wash your clothes and hang them to dry. it's not that we don't like it. the bathroom just needs an inside slipper and maybe more lighting inside the room
• Geiri (9/5): -
• Asaf (8/5): -
• Mounérat (1/5): À FUIR !!!! - RIEN je ne comprends pas comment l’hôtel peut être si bien noté sur booking, NE PAS SE FIER À LA NOTE TOUT petit déjeuner : très très maigre, seulement des œufs et du bacon et quelques fruits avec du pain, si disponibles!! et rien n’est au frais ni au chaud mais juste à l’air libre !! Seulement quelques places de disponibles. chambre : HORRIBLE ODEUR D’ÉGOUT ET MOISI IRRESPIRABLE DANS LA CHAMBRE venant sûrement de la SALLE DE BAIN MINUSCULE ET PLUS QUE RUDIMENTAIRE. NI EAU NI COFFRE NI TÉLÉ. Si vous vous attendez à un minimum de confort ce ne sera pas ici !!! personnel : l’employée était compréhensible et aimable mais sa manager n’a rien fait du tout pour nous changer de chambre alors qu’elle était IRRESPIRABLE. La 1er nuit a été passée contrainte car il était tard et nous étions fatigués,mais dès le lendemain nous avons demandé à changer de chambre. On nous a dit qu’on ferait quelque chose pour nous. Mais à notre retour d’activité en fin de journée le ménage n’avait même pas été fait et on nous a dit qu’il n’y avait pas d’autres chambres de disponible. Seule solution : check out !!!! Inadmissible!!!!! à 18h, fatigués, en vacances, on ne s’attend pas ce genre de situation et à avoir des gens malhonnêtes en face de nous. L’odeur était horrible et je suppose que la manager n’aurait pas voulu dormir dans cette pièce mais elle n’a trouvé aucune solution ni même compensation. ELLE NOUS N’A MÊME PAS REMBOURSÉ LA TOTALITÉ DES 2 NUITS NON PASSÉES À l’hôtel. En effet, nous avons était contraints de trouver un autre hôtel, DANS L’URGENCE ET STRESSES à 18h pour ne pas subir une nuit de plus dans cet hôtel horrible ni NOUS RETROUVER À LA RUE. EXPÉRIENCE HÔTEL QUI A GÂCHÉ NOTRE SÉJOUR À SIARGAO. Booking n’a pas fait de geste non plus pour ce problème. Booking a contacté l’hôtel qui N’A MEME PAS DONNÉ DE RÉPONSE.
• Felix (8/5): -
• Nino Bryan Ding (10/5): All good - The staff are really great esp. maymay. She’s been so accommodating
• Sarip (10/5): -
• Maya (9/5): - מאי מאי העובדת קבלה הכי מושלמת בעולם! צוות מקסים מקום ממש מהמם
• Simone (10/5): Rigtig godt sted, med skøn pool - Alt var bare godt 5 minutter gang fra hovedgaden Morgenmaden var også ganske fin Poolen var god med liggestole Vi lejede scooter igennem hotellet og alt fungerede perfekt. Klar anbefaling! Der var ikke gardiner ved de øverste vinduer, hvilket gjorde at man fik meget lys i hovedet hvis man lå øverst i køjesengen
• Karen (7/5): -
• Joy Eva (9/5): - It has pool, near everything. Breakfast is not so appealling.
• Ishmael (8/5): -
• Maria Victoria (10/5): -
• David (10/5): - Nice breakfast, nice pool, clean / good rooms
• Michelle Yvone (10/5): - The Staff are very friendly and accommodating Nothing, we love everythinh
• Gian Karlo (10/5): Almost GREAT. Just the NOISE MANAGEMENT. - • Convenient accessibility to General Luna • Nice pool area for relaxation • Good breakfast selection • Clean towels and fresh blankets • Free water refill available • Complimentary coffee and tea • The reception staff were very welcoming, helpful, and proactive • The breakfast staff were accommodating and attentive to guests’ needs • Amenities such as slippers, toothbrush, and soap are provided • WiFi area needs to expand as it doesn’t reach the room. • Strict compliance should be observed, and appropriate repercussions should be enforced for violations. • Noise of the guests especially at night needs to be controlled and managed properly. • More attention to nighttime quiet hours would make this place perfect. • I woke up at 1 AM due to noise from guests, which carried from the poolside to the rooms. It would be appreciated if quiet hours were more strictly observed.
• Anabella (9/5): Staff are friendly and property is aesthetic inside and out (except for the big cockroach in the bathroom). It was a sho - Location is close to night life and restos One big cockroach in the bathroom
• Francois (8/5): - le déjeuner inclus et la piscine, les animaux à l'hôtel le wifi ne capte pas dans la chambre, le matelas très très mou et mince
• קסטילו (8/5): - חדר גדול ומרווח , ממוקם באזור טוב ממש לא מנקים את החדר כל יום אלא כל כמה ימים אבל אם מבקשים הם מנקים
• Melany (9/5): -
• Erika Jane (10/5): - amazing staff, amazing location, everything amazing!
• Julio (9/5): - Comfy bed, direct access to the swimming pool, and good location! Bathroom are a bit small
• Bronno (10/5): Excellent stay. - Friendly staff. Very good breakfasts. Well maintained pool.
• NELSON (7/5): Bon établissement - Belle piscine, grandes chambres très propres, bon petit déjeuner. Le WIFI ne fonctionne pas dans les chambres. Les serviettes de bain étaient propres mais avec quelques taches jaunes. Personnel peu souriant (hormis les Mr du petit déjeuner), nous avons eu l’impression de déranger à chaque demande faite. Etablissement non sécurisé par une porte d’entrée .. toute personne peu y rentrer à tout moment.
• Baconga (9/5): Family oriented location - Great location, reasonable price, very nice staff specifically Joy . Food was good but the chef needs help to be able to serve the meal on the time that was requested..
• Amira (10/5): - Super bien, muy bien ubicado Lo único que puedo decir, el menú del desayuno que tienen poca variedad
• Mambalo (10/5): -
• Mary (10/5): All our stay is excellent, the food is good and yummy and all throughout our stay is great and peaceful - Cozy and peaceful They dont have tv
• Zoltàn (8/5): - Everything was great except water heater in room 4. Water heater was not working in room 4
• Zoltàn (8/5): - All was great, except water heater The water heater was not working in room 4
• Daniel (10/5): -
• Charisse (9/5): Overall a great stay, good selection of breakfast and close to a lot of restaurants. - I booked my parents and friends here for a 1 night stay and they had great feedback saying the staff were friendly and welcoming, the property was clean, and breakfast was delicious. They had a comfortable stay and would stay here again. Nothing
• Haris (6/5): Considering the relatively high nightly rate, this accommodation does not offer good value for money - The location is on a quiet, peaceful street. Hot water is available in the shower, which is surprisingly rare in Siargao and appreciated. Ant infestation: Ants were everywhere, including the breakfast area, room, and bathroom. This was not a minor issue but full colonies, and no effective action was taken to address it. Dirty towels: After requesting towel replacement, the new towels provided were heavily stained. When we informed the staff, they went through two piles of towels and struggled to find even two that were reasonably clean. Even those still had visible stains. Bathroom condition: The bathroom was mouldy, and the mosquito/bug net was extremely dirty, dark grey from dust buildup, and likely torn in places, as small insects were entering. It appears it has not been replaced or properly cleaned for a long time, despite being an easy fix. Breakfast quality: You can choose between a Filipino or international breakfast. The international option included one egg, two very thick, bread-like pancakes soaked in oil, and fruit (half a mango, banana, and watermelon). The excessive oil made the pancakes and French toast difficult to eat, and we were unable to finish breakfast on most days. If breakfast is offered, cooking quality should be improved. On a positive note, the mango smoothie (120 pesos) was excellent. Sales pressure: From check-in until the end of our stay, we were repeatedly offered tours and bike rentals, which felt overly pushy. Motorbike rental: We attempted to rent a motorbike on-site, but all three available bikes had defects, including one that would not start. We eventually rented from a nearby, more professional provider.
• FILEMON (9/5): Great - All None
• sandrine (10/5): Very pleasant experience - The pool was very nice to cool off on very hot day. Simple and nice decor. The delicious and copious breakfast. Kindness of the staff. Location Nothing
• Box (10/5): Great experience - Every easy ,great breakfast, friendly staff,good location quiet We couldn't stay longer
• Erlu (9/5): Small haven - The pool Small dining area
• Joshua (10/5): -
• Christian Paul (10/5): -
• Isabelle Gioia (7/5): -
• Ilaria (7/5): -
• Hamid (10/5): -
• Ansgar (5/5): Gute Lage, ein paar nette Gesten, aber deutliche Schwächen bei Sauberkeit, Orga und Professionalität - Der Pool war sauber und die Lage gut. Die Klimaanlage funktionierte einwandfrei. Positiv war auch, dass wir unseren Check-out auf Nachfrage um eine Stunde verlängern durften. Außerdem wurden wir zur Staff-Party eingeladen, was eine nette Geste war. Wir waren 5 Nächte in der Unterkunft. In dieser Zeit wurde nur einmal das Zimmer gereinigt und die Handtücher gewechselt – das ist eindeutig zu wenig. Gerade weil durch Regen viel Sand und Schmutz ins Zimmer getragen wurde und zusätzlich viele Ameisen von draußen eindringen konnten. Die Eingangsschiebetür schließt nicht dicht und ließ sowohl horizontal als auch vertikal einen Spalt offen, selbst im geschlossenen Zustand. Ein absolutes No-Go war der Vorfall um 4:30 Uhr morgens: Wir wurden durch penetrantes Klopfen aus dem Schlaf gerissen, weil angeblich unser Pick-up vor der Tür stand. Dieser war nicht für uns, sondern für eine andere Unterkunft. Am nächsten Tag gab es keinerlei Entschuldigung oder Erklärung. Auf Nachfrage an der Rezeption hieß es lediglich, man habe davon nichts gewusst und wolle nachfragen. Das Ergebnis: ja, der Pick-up war für jemand anderen – aber eine Entschuldigung blieb trotzdem aus. Ein solches Verhalten ist nicht akzeptabel. So etwas muss vorher geprüft werden, bevor Gäste mitten in der Nacht geweckt werden. Bei der Buchung war nicht ersichtlich, dass es sich um ein Homestay handelt. Das ist grundsätzlich kein Problem, sollte aber transparent kommuniziert werden. Das Frühstück musste immer am Vortag bzw. abends mit Uhrzeit vorbestellt werden. Die Uhrzeit konnte zwar noch angepasst werden, dennoch wäre mehr Flexibilität wünschenswert. Insgesamt stimmt das Preis-Leistungs-Verhältnis nicht, da die Unterkunft im Vergleich zu anderen in der Umgebung recht teuer ist.
• Tuček (10/5): -
• Julia (8/5): -
• 'Andrea (7/5): - Location Internet connection very bad
• Isabelle (9/5): - The cleanliness of the room, the powerful air conditioner and the excellent breakfast. The place was compact and there were thoughtful touches like the drying rack outside every room. The shower above the toilet set up and no hot water.
• florencia (9/5): Todo bien y cómodo pero habría que mejorar el tema hormigas sobretodo en la zona común donde se desayuno y esta el azúca - Era grande, sin contar el baño que era pequeño, piscina y zona común para estar/desayunar muy bien Tienen que hacer algo con el tema hormigas, no puedes dejar nada ni en la propia habitación (una pieza de fruta ejemplo) aunque sea un rato porque todo se te llena de hormigas igual el la zona común donde hay café, azúcar, etc… a la piscina le faltaba un poco de limpieza estuvimos 5 días y no la limpiaron…
• justine (10/5): - Clean and very comfortable. The staff is friendly and incredibly helpful.
• Annaliza (8/5): Recommendable, nice staff. - They have a swimming pool good to spend the day if you have no activities. It is quite a walk to the hotspot like bars, clubs and restaurants.
• Alejandro (9/5): - Buena atencion del personal y la habitacion con vistas a la piscina. Desayuno incluido que se toma junto a la piscina. Esperaba un baño algo mejor para el precio pagado, pero es aceptable.
• Luis (9/5): Repetiría sin dudas - La zona de piscina, tranquila y limpia, el desayuno estaba delicioso y la ubicación. A las 5am sonaba una musica celestial, entiendo que de la iglesia de al lado, que se mantenia durante un buen rato.
• Mar (10/5): -
• astillo (9/5): -
• Rachelle (5/5): - Everything is near There’s a lot of mosquitos😔
• pierre (10/5): Super séjour ! On a adoré - La piscine très bien entretenue, la localisation proche de tout, et le staff qui était super. Très bon rapport qualité prix !
• Aline (10/5): - Location, cleanliness, breakfast, staff, toilets, shower... Everything was easy to get with the reception girls. Very pleasant stay. I liked everything.
• Davy (5/5): Passable - Breakfast is good and girl at desk was nice Way to expensive for what you get. Warm water was not working, the Pool is 4 by 4 meter, so dont expect much swimming, very small room, ordered a shared van at the hotel and almost mist the flight because it came to late. Hotel did nothing to help us.
• Stuart (10/5): Fantastic stay - The room was spotlessly clean, the breakfast was delicious and the staff were so kind and helpful. The pool is small.
• Bravo (8/5): Very good - The staff The canteen
• Sarah (10/5): Exceptional -
• Junalyn (8/5): Very good - great location
• Mark (10/5): Exceptional - I had a wonderful time! Clean and quiet. Free breakfast was awesome!
• Reece (10/5): Beautiful and great value for money! - Very very pleased we stayed at this hotel! The rooms were a good size and had wonderful air conditioning, The staff were amazing and each morning we had a beautiful breakfast! The rooms were spotless and The swimming pool area was also great for my daughter. Thanks to all the staff here you are doing a great job.
• Val (8/5): Very good - Staff were really nice New towels everyday but had to ask for it
• Mary (8/5): #havensuites - The staffs are very accommodating and the location is good as well as the breakfast is great. The comfort room is small.and the family room should have also a comfort room.
• Blanca (9/5): Amazing stay - The staff is very friendly and helpful. The breakfast was great. The location is also amazing as it is close to the busy roads.
• Rhion (8/5): Great location and pool. Beds were uncomfortable and only one shower in the shared bathroom had hot water - Really great location, breakfast was really nice and so was the pool. Staff were helpful, we got laundry done and they arrange our transfer to the airport. We also had to book same day as our last hotel didn’t have our booking and they were ready to let us check in straight away We had the shared bathroom and only one shower had hot water. The beds were also pretty uncomfortable, the rooms get cleaned every few days not refreshed every day
• Michelle (9/5): Superb - Food and big room.for couple None
• Jini (9/5): Superb - The staffs we're all helpful and they did their best to grant our requests. Would love to stay there again.
• Annaliza (5/5): Passable -
• Theressa (9/5): Worth the price hotel stay for family, couple or barkada - The cleanliness of the place, spacious room, unlimited coffee and refillable water. Clean shared CR. Location of the place. Food was ok. Only body wash and shampoo are provided as toiletries. Although you can easily buy other toiletries from the near by sari-sari store
• Arianne (9/5): Good hotel to stay. - Clean room, good breakfast, nice staffs and it is accessible to everything. Near the main highway of General Luna. The internet is unstable because of the weather.
• Sofia (7/5): Nice stay in Siargao - Very nice stay. Our room was big enough for 4 of us with 4 big backpack. The toilet though was very small. There is free coffee and water near the pool. Staff very nice and organised our transfers and trips. Massage is available but be careful as needs to be in your own room on your bed and we didn’t understand that. Very close by walk to the main road with all the restaurants The bathroom had a problem with the drainage of the shower. So it was always wet. We had to use slippers only for the bathroom otherwise we would wet all the floor in the room. Also the door was not closing very well and this unfortunately would make some insect coming in the room.
• Jemma (10/5): Exceptional - Such a clean hotel, everything was immaculate. The room had everything we needed and the breakfast was delicious, such a perfect location to everything but quiet enough from the noise of the bars etc Nothing
• Mary-anne (8/5): Great location & friendly staff :D - Breakfast was requested the night before and cooked to the time you selected. Fresh ingredients and a mixed selection of items from local to western foods Staff were really friendly and helped with tours, moped hire, local information and any issues Room was clean and tidy with easy walkable access to the main tourism road & port where island hopping tours go from within 5 minutes Small bathroom (wet room)
• Juliana (9/5): Good value for your money - Nice pool, pretty and comfortable. Nice breakfast (you order a day in advance) The curtains do not cover all the windows so there is light in the morning. Tiny bathroom
• Rennel (10/5): Exceptional -
• Alfredo (10/5): Excellent value for the price. Excellent staff. - Good location. Very basic but very clean. Good value for the price. Excellent staff. Pool was well maintained and very clean. Nothing really.
• Rojas (8/5): It was good - The property is just a stone throw away from Tourism road but peaceful and quiet enough to be able to get some rest after a day of excursion. As a coffee lover, the unli free coffee is a a plus! The pool is clean, the staff are very accommodating too! The breakfast although not much choices given but tastes good and the serving is massive. The wifi is really bad. When you’re inside your room there is no connection at all. That’s something they need to sort out i guess. There is a weird smell from the bathroom too like it is coming from the sink or idk where but it is only isolated in the bathroom which is good. Also, there are mosquitoes inside the room too, it wasn’t a big deal for me but we brought my baby nephew with us so that’s just a bit concerning especially with the rise of dengue cases in the country
• Connie (10/5): Our stay was great the staff is very accommodating and friendly - Clean
• Kovatch (10/5): Exceptional -
• Melencio (10/5): Exceptional -
• Martin (10/5): Thank you very much. All staffs are very friendly and accommodating - Very clean and organized. The place is very relaxing. None. Walking distance to tourism road. But kinda far to tourist spots.
• Christos (8/5): Very good -
• Lorelie (9/5): Superb - The staff are very friendly, the place is beautiful and very quiet. Also the location is good since it is near the different restaurants and other tourist spots. None
• Carlo (10/5): Overall 10 - Conveniently located to Tourism Rd Toilet: glass division, separating shower and toilet bowl made the toilet small.
• Jane (8/5): Enjoyed our stay - Centrally situated very friendly helpful staff Nothing
• Rachael (7/5): Pleasant - Location is ok and rooms were comfortable. Will need a motorbike to see most of the town as it’s about a 40 min walk to cloud 9 surf area. Hired motorbike from them for a good prices The bathroom had a bad smell (like blocked drains) and was a bit mouldy, but otherwise the room was ok. The tours through the hotel were very expensive, suggest looking elsewhere for a better price.
• Katie (10/5): Fantastic stay, clean, welcoming, comfy accommodation - Welcoming staff and a lovely immaculate room and pool area, great layout and good aircon and shower. Fab to have free access to water and coffee etc. Nothing
• Aisling (9/5): Superb - The accommodation was so nice! Very comfortable and clean. The pool area was fab! Breakfast was included which was nice touch! Staff were so friendly and extremely helpful! Would definitely recommend’ Nothing
• Alessandra (8/5): Nice place for the 4 days in Siargao! - We had power outage in the entire island during our stay, the hotel was well equipped with a generator that was almost all day on. The room had AC. Staff was friendly and helpful with arrangements! The bathroom was very small
• Mary (10/5): Exceptional -
• Aileen (10/5): Exceptional -
• Fahd (9/5): Superb -
• Carillo (10/5): Exceptional -
• Jerome (10/5): Exceptional -

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