OTIA HOTEL
Location: Avenida Vladimir Lenine Maputo, Maputo, mz
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Experience luxury at OTIA HOTEL with an outdoor pool, fitness center, and spa offering a sauna, hot tub, and hammam.
Comfortable Accommodation
Relax in well-equipped rooms featuring air conditioning, flat-screen TVs, and private bathrooms with free toiletries. Some rooms even include a kitchenette for added convenience.
Diverse Dining Options
Indulge in a variety of cuisines at the on-site restaurant, catering to different dietary needs with African, French, and Indian dishes. Vegetarian, halal, and gluten-free options are also available.
Book your stay at OTIA HOTEL now to enjoy a blend of comfort, luxury, and exceptional service.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Packed lunches
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Shallow end
- Steam room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Broadcast Live sport events
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Access to nearby outdoor pool
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Game drive nearby
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Art gallery on site
- Reception hall
- Exercise/lap pool
- Japanese garden
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Deluxe King Studio
Providing free toiletries, this studio includes a private bathroom with a shower, a hairdryer and slippers. The spacious studio provides air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Twin Room
Featuring free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious twin room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, executive lounge access as well as garden views. The unit has 2 beds.
Max Occupancy: 1 (1 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double Room
Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Standard Triple Room
Offering free toiletries, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 3 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Executive Suite
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite offers soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Two-Bedroom Apartment
This apartment features 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The apartment's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned apartment features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 4 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Slippers
- Sofa
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Terrace
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior King Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Terrace
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Room
Providing free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as pool views. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- DIGANTA (5/5): -
- Simangaliso (6/5): Beautiful rooms but the views are not giving - Beautiful rooms Most of the staff doesn’t understand English
- Joseph Bheki (10/5): Just wanna say keep up guys - Everything Good service
- Pinheiro de Melo (7/5): -
- Bernardo (1/5): - Não fiquei hospedado porque quando fui pagar a minha reserva informaram que estavam lotados no próprio dia. Eu estava a pagar a lua de mel para um casal amigo. Não bastasse a desfeita, os funcionários foram rudes e não tentaram ajudar em nenhum momento. Péssimo, Horrível Absolutamente nada
- Hlaps (7/5): - The hotel it's self it's nice The fact that we had to ask for things like towels and tissue paper
- Branco (10/5): -
- Nelia (10/5): Excelente lugar para estar - Comodidade Nadinha
- Unilda Lola (10/5): Um mimo - A comodidade no quarto Fraca iluminação
- Mpho (8/5): -
- Kingdom (10/5): -
- Robert (7/5): Good for the money - Big room, nice decor Breakfast was weak, slow check in
- Isabella (6/5): - There wasnt a generator!
- BUTIZA TRANSPORT (6/5): - Good Good
- Prince Chuks (10/5): -
- Nkole (7/5): - We arrived early, around 8 a.m., and our check-in was at 14 o'clock. They kept our bags and the manager there was very helpful and we got to check in at 12:00 instead of 14 o'clock, which was very nice. The two managers at the front desk were the bessssttt till the end. He even checked on us after check out while we were waiting for our transport in the waiting area to ensure that we were okay and if our transport was sorted. He was the best The security guard outside was also the best and helped us a lot. The sheets were not changed, and the pillow cases were dirty. The bathroom had a fowl smell, so we had to always keep it closed to contain the smell. The housekeepers had problems speaking English, so we could not understand each other. They perhaps wanted to change the sheets or take out our garbage, but we had a language barrier. The only thing we could make out is when they said water.
- Jorge (10/5): -
- CHANTELL (7/5): - Pleasant, helpful staff. The hotel itself is nice, rooms were clean. Questionable breakfast.
- Samuel (7/5): - Food and room How breakfast is served
- Jorge Isaac (1/5): Atendimento péssimo na recepção. E simplesmente lamentável -
- Sheila (8/5): - Das instalações, do quarto, do pequeno almoço e funcionários. Nada
- Jorge Isaac (1/5): Péssimo atendimento na recepção, falta de sensibilidade. -
- ziggy (5/5): The building is good, but the service needs improvement - The rooms and overall structure of the building ⸻ The breakfast options were quite limited. On some days, omelettes were not available even when requested. When certain items ran out, it often took a long time for the staff to replenish them. Additionally, there was only one type of protein offered—typically a single chicken dish—making the selection limited.
- Vishal (2/5): Would never stay here again. - Not much to be honest, the general manager was apologetic which I suppose is something. It was chaotic from beginning to end - the staff cannot manage simple tasks such as check in or getting room assignments without multiple people being involved, which takes so much time. Our rooms were not very clean, and the head of housekeeping was very disruptive and disrepectful to customers and his colleagues at front desk. It seems there is no co-ordination between front of house and house-keeping. The breakfast buffet was poor for a 3 star hotel and insufficient for the number of guests so many things ran out quickly.
- Abdul Selemane (8/5): Viagem sustentável - Cama e limpeza
- Guest (1/5): Irresponsible people and callous - I made a reservation but when I arrived they said that the Hotel was full, and I had to find another hotel by 22pm. whats the reservation for?
- hassan (10/5): -
- Sibonginkosi (8/5): - The place is nice, is new new and exceptional The language barrier the waitress couldn't serve us well if hadn't booked with bookings.com. Another challenge was with the restaurant service and prices, we spent so much cash on food. And the last thing was smoking inside the rooms which is bad my room was spelling cigarette.
- Nádia (7/5): -
- nas (8/5): Good value - All was good Parking
- Amauri (10/5): Muito bom! - Quarto ótimo e comida boa!
- Taimi (5/5): Short but worthwhile - Modern facilities Not clean for a hotel..
- Augusto dos Santos (10/5): Formidável - Tudo
- Nkokas (7/5): -
- Temangcamane tours (10/5): -
- Carminda (8/5): -
- Angelo Paul (8/5): Great stay - Reasonable Nothing
- Bongiwe (1/5): The Hotel was not clean the beds are not in a good condition. Staff was not friendly at all. - Nothing We had to wait 2 hours before we were able to be given a room. Yet we had booked 4 months in advance. Staff members at the reception were very rude and they are so slow they are not fast
- Tommy (7/5): -
- Nomakhosi (5/5): -
- Tommy (7/5): -
- makhubele (6/5): -
- makhubele (6/5): -
- Tommy (7/5): -
- Tommy (7/5): -
- Tommy (7/5): -
- makhubele (6/5): -
- Shameera (10/5): Well done otia - A beautiful hotel. Without doubt book here
- Varinde (4/5): Que este comentário sirva para transformar os serviços deste hotel para os melhores serviços. - Boa localização, quarto confortável, boa iluminação, elevadores funcionais e rápidos. Quarto indisponível na hora do check in por motivos de arrumação tardia, falta de empatia nos funcionários, sem toalhas no quarto das 14h às 19h mesmo tendo sido solicitadas insistentemente e sem esclarecimento algum, estacionamento normal sem privacidade, estacionamento privativo com acesso burocratizado (papelada), quarto sem isolamento acústico, ouve-se ruídos dos corredores e quartos vizinhos.
- makhubele (6/5): -
- makhubele (6/5): -
- Tommy (7/5): -
- Rumbidzai (7/5): Good - Very comfortable rooms The checking in was long , there was confusion and also language barrier .
- Rosita (8/5): -
- Selimangy (10/5): -
- Kacper (9/5): -
- Keren Joana (2/5): - They said I didn’t have a reservation. I had to discuss until they could give me the room.
- Guest (5/5): Sort out electrical issues and please increase staff that can speak English at least. The language barrier was also quit - Rooms were spacious and comfortable We didn’t have electricity half of the time we stayed there. There were constant electricity issues.
- Elzo (5/5): We will not stay here again nor would we recommend anyone else to stay here. It was a highly disappointing experience. - It was aesthetically pleasing with good decor. There wasn’t enough parking. The water pressure was very low. The breakfast wasn’t of good quality. The rooms were dirty . The cleaning staff were constantly delayed with putting new towels - sometimes they only provided new towels at 11 pm at night. The wasn’t toilet paper when we arrived and the shower drain was clogged - they unclogged it and left all the debris in the shower. The toilet paper holder was broken. Attention to detail and hotel level service is not evident here.
- Guest (1/5): I hate everything about Otia I hate it they sold my room to someone else - I booked with booking. Com and they sold my room I'm not happy about otia hotel staff they told me they are fully booked and I don't know maputo just because I don't know Portuguese I'm pissed I have to search for accommodation at about 18h00 around maputo while I have confirmed that I'm on my way n I have a booking confirmation may God judge them
- londiwe (10/5): Enjoyed my stay , will definitely stay there again. - Staff friendly, rooms comfortable with excellent air conditioning. Breakfast was not so great
- João (4/5): - Quartos espaçosos, limpeza impecavel e localização central. Pequeno almoço péssimo, preço booking mais barato do que no local, atendimento ao cliente mediocre.
- Daniel (8/5): Ótima relação preço/Qualidade!! - Ótima Relação de Preço/Qualidade. Muito confortável! Recomendo facilmente para qualquer um! O menos favorável é a localização, por isso também acho que o preço é mais acessível. Mas nada demais.
- Shantel (10/5): Otia hotel exceeded my expectations, everything went well, the breakfast was delicious - Breakfast delicious, rooms are clean and has enough space the view is everything We did not get towels
- Angelo (1/5): It wasn’t pleasant - The location is good. The price of the room is cheeper on the hotel lobby than on the booking app. No towels on the bathroom. No coffee on the room. The Wi-Fi was bad. Ended up having breakfast elsewhere because it wasn’t enough food for everyone on the hotel. The service on the restaurant was bad.
- Kwanele (4/5): Very disappointed! - - The pool and building is beautiful. - Rooms were clean although cleaned whilst we were waiting. - Staff attitude, not friendly, not about good client experience. - I booked 2x twin bed rooms two days earlier but they were not available on arrival (sold to someone else). - We were allocated a 1x standard room that was already sold to other guests. - Then allocated another Standard room that was not cleaned and ready yet, had to wait for housekeeper to finish. - one room had coffee, sugar and kettle but did not have cups and only 1 toothbrush provided. - the other room only had 1 cup instead of two. - We were not told the wifi password, had to ask from the housekeeper. - No proper parking, had to park my car on street all night. - I'm very disappointed, never coming back to OTIA Hotel anymore.
- Gustavo (5/5): -
- happy (10/5): -
- Leigh-Anne (6/5): Great Hotel - Not so Great Staff. - Beautiful and comfortable hotel. The staff left a lot to be desired. When we checked in our room had not been cleaned - we even had to go to reception to request toilet paper and for the room to be cleaned. It took 3 trips to the reception for any action. For breakfast we had to wait 20 mins to be served and none of the staff seem interested in helping you. The hotel is very lovely but the staff and service is extremely disappointing
- Santos (6/5): - Quarto. Receção.
- Francisco (8/5): -
- Tomeika (6/5): -
- Guest (8/5): -
- Tshivhase T.T (10/5): -
- Joao (1/5): - I had a horrible experience with this property. I placed a booking within booking reference: 5215149041. After a long waiting at the reception, approximately 1 hour, the team came to me and said: we don't have a room for you. After a booking was placed 48 hours in advance, and this was confirmed. I felt humiliated and ashamed in front of my wife. This was such a horrible experience. I had to leave the premises. I did not stay in the hotel. This was horrible I had a horrible experience with this property. I placed a booking within booking reference: 5215149041. After a long waiting at the reception, approximately 1 hour, the team came to me and said: we don't have a room for you. After a booking was placed 48 hours in advance, and this was confirmed. I felt humiliated and ashamed in front of my wife. This was such a horrible experience. I had to leave the premises. I did not stay in the hotel. This was horrible
- Carla (9/5): - Preço, limpeza Nada
- Bouderbala Adamo Ismael (5/5): Fiz a Reserva antes de viajar , para quatro noites, e quando cheguei na recepção para o check-in foi me dito que não hav -
- Costley-White (7/5): Nice - Nice and fresh The park
- Tony (7/5): It was a conflicting experience. - My stay at the Otia Hotel presented a truly conflicting experience, defined by striking contrasts between the hotel's excellent physical amenities and its severely lacking service infrastructure. Based on the quality of the accommodation and its competitive pricing, I ultimately rate the stay a 4/5, but prospective guests should be fully aware of the service trade-offs. From the moment you approach the main entrance, the hotel impresses. The building is handsome, well-maintained, and set around a lovely, manicured patch of lawn. The general layout and lobby area are clean and aesthetically pleasing. This quality extends into the guest rooms. The rooms are spacious, beautifully finished, and feel genuinely high-end. I particularly appreciated the excellent water pressure and reliable hot water, alongside the high-quality bedding and pillows, which guaranteed a comfortable night’s sleep. Conventionally located close to the city center and offering safe and secure parking, the hotel is an ideal base for travelers concerned about vehicle safety. Unfortunately, the experience was significantly marred by the poor quality of the staff and management service. The first major issue was the check-in process, which proved to be a nightmare. It involved an unnecessarily complicated retrieval of my Booking.com reference and a protracted negotiation to confirm the room rate. It left a deeply negative first impression. Throughout the stay, I found staff to be unhelpful and management equally unresponsive to issues. Room cleaning was another point of failure. It felt rushed and inadequate after check-in, suggesting a lack of attention to detail and a low priority on ongoing room maintenance. The most significant operational failure was the restaurant and the breakfast service, which was easily the worst I have encountered at a hotel of this caliber.
- Mahomed (1/5): Cliente decepcionado - O Hotel é limpo e confortável, a localização também é boa, no entanto a última estadia foi péssima. O nosso voo atrasou e chegamos ao hotel as 2h da madrugada. Assim que falamos que tínhamos uma reserva no booking, disseram que estão esgotados e que o aplicativo estava com problemas, e que deveríamos ir procurar outro hotel na cidade, tudo de uma forma nada profissional. Eram 2h da madrugada, estávamos exaustos e fomos atendidos pessimamente. Não foram cortês não apresentaram soluções. Claramente não queriam dar prioridade a clientes do booking, pois, havia uma conferência na cidade de Maputo e de certeza que a procura de hotéis era muita. Viajava com a minha esposa, e não era a primeira vez a escolher o Otia Hotel, mas de certeza que irei ponderar na próxima vez. Funcionários rudes, nada profissionais, e atendimento despachado para clientes vindos pelo booking. Muito a melhorar
- Eugenia Assuse (7/5): - Localização Falta de gerador para corrente electrica, avaria constante do elevador. Fraca comunicação
- Thandi (5/5): - Rooms were clean and our kids enjoyed the swimming pool. We made reservations and we paid 50% of the account two months before the travel date. When we arrived at receptionist, they said we did not pay anything. We sat in their reception with our learners for 4 hours withou being allocated any rooms. At 22:00 they gave us 13 out of the 20 room we have reserved. That was the worst experience ever.
- Prince Chuks (10/5): -
- Ricardo (1/5): I do not recommend this hotel - Dear OTIA Maputo Management Team, During our first stay, we already faced major problems: • We were not allowed to check in early despite rooms being available, unless we paid for an extra night. • The breakfast service was nonexistent – there was no butter, jam, cheese, or even bread available for two days. We were told that your supplier had been delayed, leaving guests without basic breakfast options. We accepted these inconveniences once, assuming it was an isolated issue. Unfortunately, when we returned for our second stay on the 14th of October, the situation was far worse: • We checked in close to midnight after a long flight, but the power went off only 15 minutes later. • My husband became trapped in the lift for over an hour during the outage. • I had to walk down nine floors (from room 905) to get assistance. Staff initially lied, claiming the power failure was citywide, even though all other nearby buildings had electricity. • Only after continuous complaints was the generator activated. • Our room was also in poor condition, with stained carpets, broken pillows, and loose door handles. Adding to all of this, we were shocked to learn that your hotel falsely reported to Booking.com that we never showed up, which appears to have been an attempt to avoid paying commission or taxes owed to Booking.com. This is completely unacceptable and constitutes dishonest conduct toward both your guests and Booking.com. Given the repeated service failures, safety hazards, poor hygiene, and fraudulent reporting, we demand a full refund for our stay. We also request that this false “no-show” report be corrected immediately with Booking.com. Please confirm receipt of this message and let us know when the refund will be processed. Kind regards,
- Vincent (4/5): They gave other people rooms n they didn’t accomodate us on iur booking - It’s beautiful They didn’t accomodate us while we booked before
- Melanija (1/5): Dissapointed! Not sure I’ll ever choose it again! - Good hotel, nice spacious rooms and appartement. Obviously a lot is invested in comfort of rooms. Restaurant is deeply behind the level of rooms; it functions and looks like lower-class workers’ canteen. Staff undermines seriously the level of facility itself. Reception staff too slow and confused. After being 10 days using 2bed rooms appartment I peronally reserved 1 additional night appartment for family. Got confirmed and paid in advance, but the day of check-in it was not available. Lost 3 hrs to solve the accomodation in lower room quality Restaurant staff, espec.waiters unprofessional, unproperly dressed in personal clothing - no uniforms, used tables not promply cleaned (impression of uncleanliness). Number of meals printed on official menu not available.
- Dapo (8/5): Comfortable and relaxing - The is clean and the staff are very helpful especially the managers. All the facilities are in place and functional. A great place to stay. Very good breakfast.
- Flavio (1/5): Detestei a falta de organização - Quando cheguei para fazer o Check in, fui informado que não havia quartos disponíveis
- George (10/5): - Hotel is btfl n staff welcoming Breakfast is terrible
- Nelly (5/5): - Hotel is beautiful Staff at the reception were not helpful at all, Hotel changed my rooms booking without prior notice. Were not willing to assist in some instances. My stay there with my group was frustrating
- Nicolas (5/5): -
- Caroline (7/5): The hotel is great, also the staff, but the manager doesn’t respect them. - The staff was friendly False information and rules, you need to get your story straight because we call and ask and you give us false information
- Makofane (10/5): -
- reginah (1/5): Horrible - Why confirm our booking and upon arrival we get told that the hotel is fully booked. I hate everything about this place
- Moreira (4/5): - Localização Pequeno almoço Manutenção da casa de banho
- Peter (8/5): - Clean, comfy modern The housekeeping manager was a little rocky but the rest of the staff were excellent. The breakfast service is okay but can be improved
- Nsikelelo (7/5): -
- Manjate (7/5): -
- Mendu (8/5): I enjoy being at the hotel however I think you should improve the type of breakfast you make - I like the fact that it is clean, and comfortable The breakast is not impressive
- Ingoge (8/5): -
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