Serene Central Hotel

Location: 106 Hàng Bông, Hoàn Kiếm, Hanoi, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Currency exchange
• Private check-in/check-out
• Shuttle service (additional charge)
• Allergy-free room
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Television in common areas
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double or Twin Room

  The spacious twin/double room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath or a shower and a hairdryer. This twin/double room offers an electric kettle and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Twin Room with City View

  Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath or a shower and a hairdryer. This twin room has air conditioning, flat-screen TV, city views, as well as fruit for guests. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Superior Queen Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower and a hairdryer. This double room features air conditioning, a wardrobe, flat-screen TV, as well as fruit for guests. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Suite with Balcony

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. This suite features air conditioning, a wardrobe, flat-screen TV, as well as fruit for guests. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Double Room with Balcony

  The spacious double room provides air conditioning, a wardrobe, a balcony with city views as well as a private bathroom featuring a bath or a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Large Double Room

  The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features an electric kettle, flat-screen TV, city views, as well as fruit for guests. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Standard Twin Room

  Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath and a hairdryer. This twin room features air conditioning, a wardrobe, flat-screen TV, as well as fruit for guests. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Standard Double Room

  Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower and a hairdryer. This double room has air conditioning, a wardrobe, flat-screen TV, as well as fruit for guests.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Family Suite with Balcony

  Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath and a hairdryer. This family room features air conditioning, flat-screen TV, city views, as well as fruit for guests. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Triple Room with View

  Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath or a shower and a hairdryer. This triple room has air conditioning, flat-screen TV, city views, as well as fruit for guests. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Fruits
  • Shampoo
  • Body soap
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

Guest Reviews

• Radosław (10/5): - - lokalizacja w samym centrum - czysty, przestronny, dobrze wyposażony pokój - przyjazny personel - smaczne śniadania nic
• Jasmin (10/5): - Alles war top, zudem aussergewöhnlich freundlicher Staff und top Frühstück.
• Kumar (10/5): - I like everything the staff the room all the facilities especially Ms Luna who helped us with early check inn she was really helpful Thank you and we will come back for sure
• Arush (10/5): -
• Marlene (9/5): - Das Personal war das Highlight, super freundlich und hilfreich. Ich durfte z.B. die Dusche vor meinem Abflug benutzen, obwohl ich bereits ausgecheckt war. Die Zimmer sind schön und gut ausgestattet. Das Frühstück ist toll!! Mein Zimmer hatte ein Fenster zu einem Lüftungsschacht, aber das ist hat die Architektur in Hanoi. Sonst habe ich überhaupt nichts zu meckern.
• Carolina (9/5): Eccezionale - Staff adorabile, colazione ottima, camera spaziosa, posizione ideale Nulla
• Jane-Sa (10/5): Great stay, good value for money - It was my 2nd time staying at this hotel. It’s in a prime location in the old quarter, good value for money, great buffet breakfast with nice variety. All the staff are so friendly and helpful. The customer service they provided, made me return here when I was looking for accommodation for the last leg of my trip. Luna and Emily were fantastic when it came to recommending things to do, they were so lovely, all the staff were. NA
• Fei (8/5): 很喜欢，下次有机会再入住 - 员工非常友善，位置就在市中心，去哪里都很方便 早餐再丰富一点
• Julie (10/5): Séjour très agréable - Établissement très bien situé et très agréable, le personnel est aux petits soins, notamment la réceptionniste Luna Rien
• Michael (9/5): - Hotel staff were nice and always very welcoming and beds were comfy. No window in the bedroom.
• Masayoshi (10/5): - 効率よく行動することができました。
• Karina (10/5): - Now it's my favourite hotel in Hanoi. Staff are extremely friendly and polite. The family room with a balcony is spacious. Beds are super comfortable. Table and chairs on the balcony would be nice :)
• Ярослава Ковригина (9/5): -
• VISHAL (10/5): Will visit here again ! - I really like the politeness and courtesy of hotel team. I will like say thank you to Emily for being very helpful. I do not know names of all people with who interacted but every one was fabulous including a trainee who was at front desk. The location of hotel is great, and rooms and bathrooms are well maintained.
• Layla (10/5): -
• Lars (10/5): -
• Erin (10/5): Exceptional staff - Central location, big beds. Staff were absolutely phenomenal. I got very overwhelmed at Hanoi airport and I arrived through the door of the hotel and felt at peace instantly. They remembered my name, arranged laundry to be done on the same day, nothing was too much trouble. Annie especially was lovely and let me have a shower after check out before I left. The bed was so comfy as well and everything very clean. N/A
• Mayan (10/5): אחזור עוד פעם בטוח - ואווו מיקום מושלם צוות מדהים עוזר ונחמד בכל מה שצריך ארוחת בוקר מצויינת ממליצה בחום
• Melva (10/5): Superb - Super helpful and friendly staff lead by Luna and Annie who went out of their way to make us feel comfortable, and their English is excellent. The wifi is the fastest I have experienced anywhere. Beautiful colonial style decor. Breakfast is excellent.
• Melva (10/5): Wonderful - Same as our previous booking here Super helpful and friendly staff lead by Luna and Annie who went out of their way to make us feel comfortable, and their english is excellent. The wifi is the fastest I have experienced anywhere. Breakfast is excellent. Great location on the Silk Street
• Vitus Vagner (10/5): Alting var i orden. Personalet var enormt søde og hjælpsomme. De hjalp os med at booke Ha Long Bay cruise og finde aften - Det lå perfekt i midten af Old Quarter. Værelset var flot og havde masser af plads og var rent. Personalet var SÅ søde. De hjalp os med at finde et sted at spise da vi ankom sent første aften, og var altid klar på at hjælpe. De hjalp os med at booke cruise i Ha Long Bay og en ekstra nat i Hanoi da vi havde brug for det. Enormt flinke.
• Petr (8/5): - Pěkný menší hotýlek v centru historického centra. Velmi dobré snídaně a úžasný personál.
• sara (10/5): A great place to stay in the old quarter of Hanoi. The rooms are clean and stylish, breakfast has a good selection of fo - Good location in the old quarter, well furnished rooms and great breakfast. Staff were welcoming and accommodating.
• Rina (10/5): またハノイに来た際にはこちらに宿泊したいと思います。 - スタッフの皆さん全員があたたかく迎え入れてくださり、とても居心地良く過ごすことができました。 また、フライトが深夜便だったため荷物などの問題がありましたが、大変丁寧にご対応いただき助かりました。 私たちのお部屋だけかもしれないですが、シャワーの水捌けが少し悪かったです。
• Augustine (10/5): -
• Florentina (10/5): - The most amazing personel I have ever experienced! Very cozy place amazing for couples mid-level hotel! Everything was amazing!
• Paula (10/5): -
• Jack (10/5): - Great location and friendly staff, Annie was particularly helpful and offered us a room to have a quick shower before we left for our next location Everything was perfect! No complaints
• Stephen (10/5): Exceptional hotel - Very friendly and super helpful staff. When we first arrived the lady at the front Annie asked us when our departing flight was, and noted it down so that we would have breakfast the day we left because we left too early for the standard breakfast service. Also all questions we had were answered perfectly. And the location was very central right next to the train street and in between the old quarter, french quarter and the west side of the city. There wasn't much that I wasn't happy with. Everything was very transparent and clear.
• Sharusjan (10/5): -
• Thomas (10/5): - I loved staying here. The buffet breakfast was great, and the room was perfect. The staff were friendly, kind and helpful. I would recommend this hotel to anyone coming to Hanoi. Thank you to the staff!
• Anne (10/5): Bien ubicado y lindo hotel - Hotel bien ubicado. Limpio y bonita decoración. Lo mejor Luna! La recepcionista qie es un encanto
• Thomas (10/5): - I loved staying here. The buffet breakfast was great, and the room was perfect. The staff were friendly, kind and helpful. I would recommend this hotel to anyone coming to Hanoi. Thank you to the staff!
• eni (10/5): - Alles war perfekt, vor allem das Personal! Wir haben ein Upgrade bekommen!
• Puck (10/5): Meest gastvrije hotel in Vietnam met het liefste personeel. - We hebben twee keer verbleven in dit hotel en we hebben een hele fijne tijd gehad. In het bijzonder omdat het personeel enorm vriendelijk en behulpzaam was. In vergelijking met andere plekken waar we hebben verbleven in Vietnam was dit echt iets wat opviel. We werden altijd fijn begroet in de lobby door de receptioniste Annie. Ze gaf me tips over leuke plekken in Hanoi en locale plekken om te eten. De deur werd zelfs voor ons opengemaakt elke keer dat we kwamen. We hebben ook upgrades gekregen voor de kamers waar we enorm blij mee waren. Kamers zagen er heel mooi uit en het was totaal niet gehorig ondanks dat we midden in de stad zaten. Alles was op loopafstand. Niks.
• Roberto (9/5): - La ubicación y la atención de Annie Todo correcto, el desayuno podría ser más completo
• Thomas (10/5): - I loved staying here. The buffet breakfast was great, and the room was perfect. The staff were friendly, kind and helpful. I would recommend this hotel to anyone coming to Hanoi. Thank you to the staff!
• Yolanda Daniela (10/5): - El servicio del hotel es de otro nivel. Cada vez que salíamos y volvíamos, se sentía como volver a casa. El personal siempre está atento y sonriendo. El hotel está muy bien ubicado. Se puede caminar por todo el Old Quarter sin problemas. A veces se escuchaba un poco ruidos de cuartos vecinos.
• Houman (10/5): -
• Miyoung (10/5): 베스트 호텔 - 가성비 이상 깨끗하고 친절하고 위생적이에요 누군가.낡았다고하는데 전 느낄수가없엇어요 하노이 오면 다시 여기로!
• Bjorn (10/5): Uitstekend hotel! - De manier hoe Luna ons verblijf zo aangenaam mogelijk heeft proberen te maken! En zelfs na ons verblijf, was ze zeer attent! 10 op 10 de service! Dat we hier niet langer hebben verbleven!
• Sergio (9/5): Por el servicio y la atencion vale ya la pena ..precio calidad el mejor despues de 26 días VIETNAM - Desayuno para el precio excelente Sinceramente nada
• Tony Nguyen (10/5): -
• Yukino (10/5): 快適でした！ - スタッフさんがみんな優しかった！ 最初に出迎えてくれた、女性のスタッフさんは特にフレンドリーで笑顔も素敵でした！名前も覚えてくれてて、ホテルで会ったときは笑顔で挨拶してくれました！ あとは、立地がよく、トレインストリートまで歩いてすぐ！ そして朝食がおいしい！
• Qingzhi (10/5): -
• Jamie (10/5): Very good - Very accommodating and great staff. Annie was great help with everything Nothing
• Geert (10/5): - Very nice and supporting staff
• Ruihei (9/5): Accueil exceptionnel - La propreté mais surtout l’accueil de la part de la réception qui était tout simplement exceptionnel ! Le petit déjeuner était un peu en dessous de ce qu’on a pu déjà constater dans d’autres hôtels au Vietnam.
• Hongyan (10/5): Great place to stay, but Annie’s outstanding service truly made all the difference. - I had a wonderful stay at the hotel! The room was clean and comfortable, but what really made the experience special was the exceptional service from the staff. A big thank you to Annie, who went above and beyond to help me with a last-minute request — she was so warm, professional, and efficient.
• Naveen Kumar Reddy (10/5): -
• Marina (9/5): Das Personal war super nett. Vor allem Annie und Luna waren sehr hilfsbereit und aufmerksam! -
• Neil (10/5): -
• Sebastian (10/5): - Third time at serene central! Amazing stay as always - staff is top notch. Would always come back.
• Sebastian (10/5): - Amazing stay! Really good location in the old quarter. What stood out most was the unbelievable kind service of the staff. Especially harry did everything he could to make us enjoy our stay. From restaurant recommendations to being available via phone at all times. Amazing service. We would always come back.
• KUAN-HAO (10/5): 熱情的服務人員以及飯店提供的早餐 房間安靜且水壓強洗起來非常舒服 這樣的價格有這樣的品質非常棒 如有去河內定會再回訪 - 熱情的服務人員以及飯店提供的早餐 房間安靜且水壓強洗起來非常舒服 這樣的價格有這樣的品質非常棒 如有去河內定會再回訪
• Sebastian (10/5): - We were here for the second time. Again great experience. Harry and the rest of the staff did an amazing job in welcoming us back and taking care of our luggage.
• Ciara (10/5): Very nice! - Comfortable bedding and clean rooms
• 碧涛 (9/5): - 房间设施与图片一致。酒店位置很好，去哪里都很方便。服务员热情周到，英语很流利，总是笑容满面。会耐心地回复我们的问题，推荐餐厅，帮忙解决房间热水器使用的问题，以及同意给我们用大额面值的现金换小零钱。还有打车离开的时候还会帮我们和司机沟通确认好地点，帮我们搬行李。特别棒！ 暂无
• Yavuz Cem Barış (10/5): - Hanoi için olabilecek en iyi konumda, çalışanlar çok yardımcı oluyor. Oldukça geniş, temiz ve konforlu odaları var. Bana ninh binh ve ha long bay için tur ayarladılar mükemmeldi. Hanoi’ye gelip kalmayı düşünen herkese öneririm👌🏻
• orly (10/5): - אנשי הקבלה מקסימים ועוזרים בהכל עם חיוך
• Damian (9/5): -
• Ykallo (10/5): Ein absolut perfekter Aufenthalt mit traumhaftem Service, hervorragenden Zimmern und einer unschlagbaren Lage im Herzen - Unser Aufenthalt im Serene Hotel im Herzen der Altstadt von Hanoi war wirklich hervorragend. Das Hotel liegt sehr zentral – direkt umgeben von vielen Geschäften, Restaurants und Banken. Die Lage war perfekt, um Hanoi entspannt zu erkunden. Das Zimmer war sehr sauber und mit allem ausgestattet, was man braucht. Besonders positiv fand ich die Klimaanlage, da sie – anders als in vielen anderen Hotels – überhaupt nicht nach Schimmel gerochen hat. Das Bett war unglaublich bequem und trotz der sehr zentralen Lage war es überraschend ruhig, sodass wir wirklich gut schlafen konnten. Das absolute Highlight war jedoch das Personal – allen voran Luna. Vom ersten Moment an bis zur Abreise haben wir uns unglaublich gut aufgehoben gefühlt. Luna war jederzeit herzlich, aufmerksam und hilfsbereit. Man hat gemerkt, dass sie ihren Job mit viel Liebe macht. Es war jedes Mal fast ein kleines Wettrennen zur Tür, weil sie uns immer unbedingt die Tür aufhalten wollte, wenn wir das Hotel betreten oder verlassen haben. Selbst bei unserer Abreise blieb sie draußen stehen und hat uns verabschiedet, bis unser Grab um die Ecke verschwunden war. So eine Herzlichkeit erlebt man wirklich selten. Vielen Dank für alles, Luna. Ich wünsche dir nur das Beste! -
• İsmail (10/5): - All the staff were very helpful and polite. Location is nice . The beds are comfortable and the rooms are clean. And I like annie 😄
• İsmail (10/5): - Staf was great specially annie. They are so friendly Breakfast is best
• Angelica (10/5): perfect - very accommodating i arrived at 2am and they were very helpful everything was great
• Nico (10/5): Exceptional service - We had such a wonderful experience at Serene Central Hotel, largely thanks to the exceptional service. Luna truly made our stay unforgettable—she was incredibly kind, welcoming, and went out of her way to make sure everything was perfect for us. What was meant to be a short visit to Hanoi ended up being longer simply because we felt so comfortable here. The location is ideal for exploring the city, right in the heart of everything. If you’re planning a trip to Hanoi, this hotel—and especially Luna’s hospitality—will make it extra special.
• Armanda (10/5): Good hotel in old town. English speaking staff. - The staff was very helpful and polite and spoke good English. The location is great - hotel is located in old town. The room was spacious and bed was comfortable. It was great to have the welcome fruit bowl. And hotel was clean. We had to extend our stay for couple of days due to weather and chose to extend in the same hotel as we were happy that it was a good hotel. Furniture is a bit old, but that is alright we don't actually mind that, just noting for other visitors.
• I (10/5): -
• Roger (10/5): Una estada excel·lent, marcada per un servei impecable i una ubicació immillorable. - El que més m’agradaria destacar de l’allotjament és, sens dubte, el servei de 10 que ens ha ofert tot el personal de l’hotel. Des del primer moment ens hem sentit molt ben atesos, amb un tracte amable, professional i sempre disposats a ajudar-nos en tot. També cal mencionar la seva ubicació inigualable, perfecta per moure’s còmodament i gaudir de la zona sense complicacions. -
• Nadira (9/5): -
• Allenbach (10/5): -
• Julian (10/5): -
• KUANHSUN (10/5): - Location is good
• R.P.L. (10/5): - Very good service and location. -
• Karidad (10/5): - Super Service Early check in ohne Probleme Saubere Zimmer tolles Frühstück
• Alex (10/5): -
• Bartwal (10/5): Its was comfortable and felt like we are at home and everything is at walking distance. - The staff is very friendly I loved everything they have very good hospitality Na
• Tori (10/5): Great place to stay! - Location. Beds comfortable. Good breakfast. And the highlight was the amazing staff. The staff were so kind and helpful. Luna took extra care in making sure we had everything we needed. Emily was so great in helping us book excursions. I can’t remember everyone’s names, but all of the staff were so hospitable.
• Kristína (10/5): - Very friendly staff, nice room, good location
• Marloes (10/5): Short but sweet. - I stayed another night at Serene after I finished the Ha Giang Loop. My big luggage had stayed behind at the hotel before I left, which is a nice service they have. I was very tired when I checked in at 23:30 but my room was a welcome sight indeed. Everything looked nice, the airconditioning was on already and I could dive into my soft bed after a warm shower. Annie helped me with the check out and she’s been nothing but professional and helpful! The staff here appear young but they absolutely know what they’re doing. I would recommend staying at this hotel to anyone going to Hanoi!
• LEXING (10/5): - Annie's service is excellent, providing a very good accommodation experience. I highly recommend it to everyone
• Khai Thanh (10/5): - Good hotel, good staff
• Ljubov (10/5): - Das Personal war phantastisch. Wir haben uns sehr wohl gefühlt. Wir wurden herzlich empfangen und genau so verabschiedet. Das Zimmer war mit allem ausgestattet und war sauber. Das Frühstück ist für Hanoi Verhältnisse gut. Die Lage des Hotels ist super, da man alles zu Fuß erreichen kann. Alles war top
• Marloes (10/5): Awesome place with superb staff! - The employees of this hotel were super nice. Annie was the one who helped me check in, as well as give recommendations for food, places to see and where I could be pampered. She helped solve any problem I encountered. Everyone here speaks English, meaning everyone can help you if you need something. The staff is really accommodating and proactive. I had two evenings where it started to rain and they suggested I bring an umbrella just in case. It’s these little details that makes Serene an excellent hotel to stay in when you are in Hanoi. Breakfast was awesome and the location in Old Quarter was perfect!
• Dan Leonte (10/5): -
• Kadeem (10/5): Great location and even better staff - The property itself was very nice and clean and in a convenient location, but what was even more memorable was the staff. Particularly Luna and Annie were especially helpful when it came to making sure we had enough time to make our next flight, as well as recommending local places to eat and explore.
• HANNAH HUU (10/5): - The staff were amazing! Luna and Annie helped us out so much, even going out of their way to try to help us with a tour we had booked because some of our plans changed last minute. They were so kind and sweet, and their English was amazing; I'd come again just for their hospitality. The facilities were nice and clean, and there was an elevator, so that was very convenient (a little note for other travelers: the elevator only goes up to the 6th floor, so if you get a room above that, you'll have to carry your luggage up some stairs).
• NAIWEN (10/5): I had a very pleasant stay! 🥳 The hotel is very close to St. Joseph's Cathedral, right in the heart of the old town. - 非常愉快的一次入住体验🥳酒店离开St Jospeh 教堂非常近，是在旧城的市中心。酒店里的每个员工都非常热情，特别是Luna,帮助了我很多。房间也非常干净，感谢这个酒店的工作人员，下次还会再来。
• Elliot (5/5): -
• Ramon (10/5): Lugar perfecto - El trato recibido por el personal. Nada
• DAIKI (10/5): 最高の空間 - 綺麗でスタイルがとても優しく、親切 英語やベトナム語がわからなくても丁寧に接客してくれる 朝食が美味しい みなさん人柄がとてもいい
• Roger (10/5): ANNIE. - I liked Annia very much. She smile all time and very helpfull. Pritty Lady.
• Emilie (10/5): -
• Tanja (10/5): -
• Emilie (10/5): -
• Ka Kui (10/5): - Annie and Luna provided excellent service. They went out of their way to help — preparing breakfast for us when we needed to leave early, and even helping book a table for dinner. Truly thoughtful and professional. Everything was fine for our 4-night stay. No major complaints.
• Sandra Hong Hanh (10/5): - very attentive staff!! 3rd time being here and will come back for sure
• Atsushi (10/5): -
• Teba (10/5): -
• Teba (10/5): - The hotel was family friendly. The staff was were very helpful and nice specially Annie who helped us with everything. The location were great. I stayed at few hotels in the old quarter and Serene central were far the best. Nothing

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