Hotel Chachoo Palace

Location: New Khonakhan Road Dal Gate, Srinagar, in

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 01:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• BBQ facilities
• Luggage storage
• Packed lunches
• Currency exchange
• Private check-in/check-out
• Concierge service
• Grocery deliveries
• Kid meals
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Japanese garden
• Fishing nearby
• Horse riding nearby
• Water sports equipment
• Guest education on local ecosystems and culture
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Quadruple Room

  Offering free toiletries, this quadruple room includes a private bathroom with a shower. This quadruple room features a wardrobe, a barbecue, a flat-screen TV and a terrace. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Mosquito net
  • Wardrobe or closet
  • Barbecue
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Concierge services
  • Hearing accessible

• Deluxe Double Room

  The double room provides a wardrobe, a barbecue, a terrace with lake views as well as a private bathroom featuring a shower. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Mosquito net
  • Wardrobe or closet
  • Barbecue
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Concierge services
  • Hearing accessible

• Double Room With Lake View

  This double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Mosquito net
  • Barbecue
  • Cleaning products
  • Electric blankets
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Smoke alarm
  • Key access

Guest Reviews

• Sumit (10/5): - Everything Nothing
• Sreejith (10/5): -
• Rozenn (9/5): - Personnel super sympa et très prévenant Nous sommes passés par eux pour organisation en Tuktuk pour visiter Srinagar et réservation sikhara pour visite du lac le matin de très bonne heure
• Sam (8/5): - Good location. Right on the water. A hotel, not a boat. Some of the boats looked isolated, run-down and with access limited. Nothing really. It is good value for money. Someone mentioned the pressure in the shower in one of the reviews. That is correct. A minor irritation. I still had a good shower but I think the shower head needs changing.
• Rozenn (10/5): - L’emplacement est parfait, au calme, un petit jardin sur le bord du lac, aménagé, fleuri, doté d’un embarcadère. La cuisine est bonne, service d’un t’il tuk-tuk épatant, connexion WIFI performante.
• Sayed (10/5): European style - Great location perfect blend with nature great hospitality staff owner and food were excellent 👌
• Vineeth (10/5): Peaceful stay in Srinagar near Dal lake - One of the best places to stay in Srinagar. The location is quiet, peaceful, and perfect for relaxing, yet everything is easily accessible nearby. The owners are extremely honest, warm, and welcoming, which made our stay even more comfortable. A special mention to Ubaid, the caretaker — such a genuine and kind person. He helped us with everything, from bike rentals to booking a shikara ride, and always made sure we got fair prices and didn’t get scammed by local rentals or agents. Their hospitality and care truly made our trip memorable. Highly recommended for anyone visiting Srinagar!
• Sayantan (10/5): - Welcoming, helpful staffs. Good room, good food, good location. Peaceful stay. Just a small suggestion....please put a small exhaust fan in the bathroom
• sachin (10/5): - This hotel has good location, very peaceful environment, they also provide home cooked food that is tasty, nice and honest staff, we left one beg while checking out, they called and gave it while we were on the way to airport. Very helpful. Overall nice to spend time with peace and enjoy. Nothing
• Sonal (8/5): Convenient, value for money and professional hospitality. - Tucked away behind Dal Lake, this 3-star property is a practical, high-value base for exploring Kashmir. Because most guests use the hotel as a launchpad for day trips to Gulmarg, Pahalgam, or Sonmarg, it focuses on what matters most: seamless transitions, a solid breakfast, and genuine hospitality. The owner/manager brings a professional international touch, having worked in the Netherlands and speaking both English and Dutch. That experience shines through in the service quality and the clear commitment to constantly improving the guest experience.
• Guest (10/5): -
• Selvina (10/5): - The location is away from the crowd and by a river. It was perfect, I spent peaceful morning and afternoon having nice coffee there. Room was decently clean. You have a small garden to chill by the lake and watch the boats pass by. There were also 2 cute cats. The guy at the reception is very helpful. He helped me in booking my tickets for gandola for Gulmarg. I suggest you contact them to book your transportation if you want to travel around.
• Wannes (8/5): -
• Mohammed (9/5): -
• RIYAS (10/5): -
• tbf (9/5): Nice place - Right near the water, most of the reviews are pretty accurate. A budget, relaxed place with very helpful staff. Bathroom was a bit basic, some more space for putting things would be handy.
• Sagar (9/5): Superb -
• Dasgupta (9/5): Superb - Tucked away from the crowd and yet close to the city centre, very peaceful living by the lake, watching the shikaras passing by (almost like living on a houseboat), and hosted by a very attentive owner and staff. They will take care of your every need. Nothing
• Jędrzej (10/5): Exceptional - The hotel is located just on a Dal Lake bank. The owner is very helpful and could prepare you a tasty dinner and give tips about sightseeing. The hotel building is atmosphering and has a terrace with a lake view. The water pressure in the shower was weak and made it impossible to take a shower.
• Eastgate (8/5): Very good -
• Hira (8/5): Very good - Chachoo hotel owner and staff is very nice 8 cooperative and helpful. Location is good near to sikara boat. Room is comfortable. Overall good stay. No other hotel nearby this property.
• Hira (8/5): Very good -
• Agnes (10/5): Exceptional - The hotel is by the lake, it has a very relaxing atmosphere, nature is really close. It is an affordable great alternative of the Houseboats. The hotel staff was really helpfull in everything: booked the airport transfer, the sightseeings, even organized to have my laundry done. Food is available and delicious. I really recommend this hotel.
• Heena (9/5): Superb -
• Akshay (9/5): Superb -
• Anu (10/5): Very neat and clean property right in the middle of Dal Lake - Very neat and clean property right in the middle of Dal Lake Mattress can be better
• John (10/5): The staff were attentive but not intrusive, and the garden provided a respite from the busy traffic - It’s tranquility at the of a busy day Nothing
• Mithun (10/5): Exceptional -
• Akash (10/5): Exceptional - Location is very convenient Rooms are clean 👌 Service is good
• Sumit (10/5): Exceptional -
• Adersh (9/5): Superb -
• Alexander (6/5): Not the best part of town but good value for money. - Friendly staff. Clean rooms. Noise. Lots of dogs barking throughout the night then joined by imams around 4.30 am, competing with lots of other mosques with booming loudspeakers.
• Sasha (9/5): Highly recommend 🙏 - I had a lovely experience on this houseboat. It’s very well maintained and the beds are very comfortable. It’s on a peaceful lotus lake and I loved listening to the birds and practicing yoga on the deck to the sunset. The family are lovely and could not do more. The food is delicious and prices are reasonable and beautiful Kashmiri tea served all day. Highly recommend. On my last day, I felt really pressured to leave a review and to tip. I don’t mind being asked once but several times, lead me to leave feeling quite frustrated. I would also have appreciated more transparency about meal and boat prices- a price list would be nice.
• Ravi (8/5): Very good -
• Shakir (9/5): Very clean and value for money - Cleaneliness and behaviour. My first concern in any hotel is cleanliness. this hotel has very clean toilet and bed. The front rooms feel lively and open. One more best aspect is availability of warm water in all taps and faucets One of the rooms had lood bed and creaked on changing posture. But they changed my room.
• Charles (9/5): Superb - I only booked one night as I was hoping to find a houseboat for the following days. I did find a houseboat but had I not I would have gladly stayed longer. It was sublimely quiet and loved the lake setting. Great value, I would stay again. Breakfast is not included though it was very inexpensive. No electric kettle in room so you couldn't enjoy coffee on the terrace for the sunrise.
• Frederick (8/5): Peaceful stay by the lake - Fantastic helpful staff - lovely peaceful location - food available
• Rahul (8/5): Very good -
• Pratik (10/5): Exceptional - Lovely place managed by Mousin right by the dal lake backwaters. We loved the breezy room, gallery and the personalised touch in food
• Kalyani (10/5): Exceptional - Beautiful location and friendly staff
• Rakshith (9/5): Nice stay - I like the ambience of the place and side view of lake.. overall liked the place and staff are friendly..
• Rebecca (10/5): A tranquil, safe, clean and peaceful oasis run by a lovely family. - The location is such a pleasant surprise! The property is right there on the water, surrounded by birds and willow trees, with the local people rowing along in the water going about their business. It is a peaceful and tranquil oasis. Easily you can spend a whole day by the water watching the world go by. Only it can be improved when the cafe is complete! But in the meantime the hosts offer all the chai and food you could want.
• Anna (8/5): The feel of a houseboat with the lightness and accessibility of a regular hotel! a great choice! - We really enjoyed our stay at Chachoo Palace. It is exactly as described and in the pictures, a simply but comfortable place to unwind by the backwaters of Dal Lake. The whole place was very clean and well looked after and the owner & staff very friendly and supportive the whole way through. We stayed 3 nights and enjoyed a delicious breakfast every morning and the creamy Kawa tea on the balcony in the beautiful morning light that was shining through the leafy trees around. It's quickly accessible via Tuk Tuk or even Shikara and a 5-15 min ride gets you to most of the main attractions. It's a fantastic place to leave the sounds of the city behind for a little bit and just kick back and unwind from the excitements around. Would 100% recommend and stay again. The only thing would be a fan in the bathroom, that would help with the humidity inside. The room fan worked very well and with the doors open it was a quick airing out.
• Chandrashekhar (8/5): Very good - Polite and attentive staff. Clean and nature friendly ambience. Homely Food. No variety in food and breakfast. No proper sitting arrangement for the group.
• Anwar (8/5): Very good - Nice and cosy rooms, but the surrounding environment should be more clean and organized. The hotel staff are nice people. There should be a cupboard for handing or keeping the clothes.
• Krupali (4/5): Disappointing -
• Ngan (10/5): Lovely stay in Srinagar - Great location & friendly staff
• Shreyes (10/5): Exceptional - Stay was good. Good service
• Aman (10/5): Exceptional -
• Rehan (10/5): This is an excellent stay within a budget. We lived here one day before starting our trek and the stay was very comforta - The location is awesome. The service is excellent. The owners of the property are honest and friendly. Nothing specific
• Mudita (10/5): Exceptional -
• Rajandeep (10/5): Exceptional - The place was comfortable and staff was excellent.. facilities were superb and food was delicious. Thankyou for having us.
• Arvind (9/5): Terrific! - Location was alongside the Dal Lake though backwaters. The service was excellent. The staff were very friendly and helpful. Value for money. Nothing that the finger can be pointed at.
• Arvind (9/5): Superb -
• Vijyeta (5/5): Average - View from room, eating facilities Poor ventilation in bathroom, suffocated room and room service is poor.
• M (8/5): Very good -
• Shilpi (1/5): Bad - We didn't get the room we booked and owner said to cancel booking after we reached there blaming booking.com for not categorising the rooms well
• Sanjay (10/5): Exceptional -
• Sanjay (10/5): Exceptional - I like the location and hospitality of the palace. It is situated near the Dal lake and the view is amazing. As a vegetarian I got a pure veg restaurant in front of the hotel. And the rooms are very clean and hygienic. No comments
• Arun (9/5): Superb -
• Salima (8/5): Simple place to stay in a great location - Good service and location. Rooms are spacious. My room was quiet enough. There was food and water if you needed it, at a fee, and the menu was quite western. I like that there's outdoor and semi-outdoor seating. The building and amenities are quite old and basic. The hotel overlooks the lake, but it's kind of on the back side of the lake so you don't get any view at all (it's blocked by plants).
• Rupa (9/5): Superb - They are very hospitable and very helpful
• Valentin (9/5): Superb - the manager/owner of the hotel was extremely kind and helpful, allowing us to make the most of our stay in srinagar.
• Gaurav (9/5): Value for money property in Srinagar - Property was near and clean. WiFi was good. Hot water supply was there. Food was good. Staff was good at the property. Overall it is a value of money stay. Only the entrance to the property was not proper as one has to walk over the wooden rectangular pieces they have kept and sort of joined together in order get inside the property.
• Gaurav (9/5): Value for money property for stay in Srinagar - Property was neat and clean. WiFi was good. Hot water supply was there. Food was good. Staff was good at the property. Overall it is a value for money stay. Only the entrance to the property was not proper as one has to walk over the wooden rectangular pieces they have kept and sort of joined together in order get inside the property.
• Julien (9/5): Definitely a hidden gem, worth discovering! - Very nice setting with great garden and lake view, extremely welcoming, friendly and helpful owner + staff, spotless clean room and tasty breakfast, and a ideal and peaceful location close to city center. I strongly recommend... to book ahead! N/A
• F (7/5): Good -
• Nazmul (8/5): Very good - property is really nice, just adjacent with dal lake. stuff behaviour is welcoming. if i come again in srinagar I'll stay here again 🥰
• Jugal (2/5): Poor rating for Chachoo palace - After booking, I called the property for my stay , again called 2 days before stay , they said room is booked for me,.But on morning of the day of stay,when I called again, proprietor said, the room can't be given as I have not called them one day before. Lastly ,on request they provided one new partly furnished small room at another place with average location with more money than the rate I booked, I was not given the room at the booked property
• Timothy (9/5): Basic and very affordable accommodation with friendly and helpful service. - The hotel is basic with minimal facilities, which is to be expected for the very affordable room rate, but it provided a safe, secure and friendly base for explorations of the city, its beautiful gardens, and Lake Dal with its mountain views, boats and house boats. The hotel is right on the edge of the lake, and the location was perfect from that point of view. I had some really good meals, cooked on the premises, willingly adapted to my western preferences and relatively low spice threshold! There was continuous hot water in the bathroom, but my room was rather cold although heaters were available. The manager/owner Manzoor was extremely helpful, making bookings for airport pickup and drop, lake tour, and finding me a very keen and knowledgable guide Mohsin to visit handicrafts artisans. Power cuts were quite regular which interfered occasionally with the otherwise adequate wifi connection. The rooms were very basic but some cupboard space would have been appreciated.
• Anisha (7/5): Beautiful location - Loved the location and cleanliness. Being next to the lake is a beautiful feeling. The host made sure to keep the place very clean and well maintained. The space was too less. I booked a triple room with a large double bed and a single bed but I was just provided with a mattress instead of the single bed.
• Angelina (9/5): Peaceful property on the lake - Lovely place to stay in Srinagar. Very hospitable owner and staff. Great location right on the lake. Arranged a shikara ride for us that we could pick up right at the hotel due to location. Would definitely recommend. Shower head didn't really work so had to have bucket showers however it was very hot water which was lovely. This was common in places that we stayed at though so not unique to this place.
• Prosanto (9/5): Superb - The stay at Chachoo Palace in Srinagar was really enjoyable with cosy comforts and remarkable hospitality. The place is virtually situated on Dal lake within reasonable proximity to market area. The proprietor of the hotel, Mansoor Sahab is an educated, sensitive and caring person. Altaf, the attendant is a wonderful person always attending to the needs of the guests.l wish the hotel flourishes more and more in the days to come. I found it a little inconvenient that there was neither any looking glass nor wardrobe in the room. A telephone for asking room service is also needed
• Vikash (8/5): Very good -
• Shobin (5/5): Not bad but average - The care taker altafs behaviour is good They don't provide a room heater. Shows bathtub in website but not there They provided an autorickshaw for the Srinagar site and charged an extra amount, which was not mentioned before. Small room
• Amrit (10/5): Exceptional - The comfortable approach of the team from Chachoo himself to Altaf who made me feel like I really was visiting my uncle's home. They took care of me like their own when I arrived in unable to adjust to the cold weather. Even to the point of making sure I didn't go to sleep hungry even when I was too tired to eat. Nothing, it was perfect for the solo traveller.
• Guru (10/5): Heater and heating blanket available, worth the money - Good property with nice staff , best location worth the money Scenic room , hygenic washroom , good staff
• Ifthekhar (10/5): Exceptional -
• Sophia (10/5): Exceptional - Very good staff. Hot water and internet 24/7. Beautiful views, quiet and peaceful. They help us organize taxi and tours. Highly recommended to all future travelers ❤️❤️
• Vivek (5/5): Passable - If it is cold you should provide heater in room. And should not charge extra In room heater was not there and it was so cold
• Rahul (8/5): Very nice place to stay - Best location Interior
• Rautela (10/5): Unexpected stay with such a leisure - Hidden gem beside Dal lake with a touch of nature.
• Emmanuel (9/5): Superb - Beautiful location at the starting point of Dal lake. Highly cooperative and supporting owner, likewise the staffs. Great pleasure in staying with them.
• Nikhil (10/5): Excellent!!! Best place if you like to stay quiet - The property location is amazing at this price point. Just on the Dal lake with very pleasant atmosphere. Very peaceful and scenic. The rooms are clean. The owner is very friendly and cooperative, same with staff.
• Yadav (10/5): Fantastic stay .. Amazing host - The location is just the starting point of Dal lake known as Dal gate. There were multiple good food joints nearby.

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