Laurel Valley Mountain Retreat
Location: 220 Winterberry Ln, Townsend, Tennessee, 37882, Townsend, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Mountainous Location
Nestled in the mountains, Laurel Valley Mountain Retreat offers a serene escape surrounded by nature. Explore nearby attractions such as Laurel Valley Golf Course and Tuckaleechee Caverns for a memorable stay.
Comfortable Accommodations
Relax in one of the 14 air-conditioned rooms equipped with Smart televisions and deep soaking bathtubs. Stay connected with complimentary wired and wireless internet access while enjoying cable entertainment.
Convenient Amenities
Enjoy designated smoking areas and free self parking during your stay at Laurel Valley Mountain Retreat. The hotel’s proximity to McGhee Tyson Airport and various local landmarks makes it an ideal choice for travelers seeking convenience.
To book your mountain getaway at Laurel Valley Mountain Retreat, reserve your room now and prepare to unwind in the heart of nature.
Important Information
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Designated smoking area
- Wheelchair accessible
- Free self parking
- Secured parking
- Upper floors accessible by stairs only
Rooms Available
-
Superior Studio Suite, 1 Queen Bed
1 Queen Bed
Overlooking the water
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Presidential Studio Suite, 1 King Bed with Sofa bed, Mountain View
1 King Bed and 1 King Sofa Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Grand Studio Suite, 1 King Bed with Sofa bed, Mountain View
1 King Bed and 1 King Sofa Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Chalet, 3 Bedrooms, Kitchen, Mountain View
2 King Beds and 2 Twin Sofa Beds
Deck/patio with mountain views
Layout - 3 bedrooms and living room
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Kitchen with coffee/tea maker
Sleep - Bed sheets
Bathroom - 3 bathrooms, bathtub or shower (deep soaking bathtub available in some rooms)
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Kitchen
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Studio Suite, 1 Queen Bed
1 Queen Bed
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Executive Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Luxury Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Elite Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Romantic Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Exclusive Cabin, 1 King Bed with Sofa bed, Kitchen, Mountain View
1 King Bed and 1 King Sofa Bed
Deck/patio with mountain views
Layout - Bedroom and living room
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Kitchen with coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Kitchen
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Deck or patio
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Royal Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Traditional Studio Suite, 1 King Bed, Mountain View
1 King Bed
Overlooking the mountains
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Honeymoon Studio Suite, 1 Queen Bed
1 Queen Bed
Relax - Fireplace
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Coffee/tea maker
Sleep - Bed sheets
Bathroom - Deep soaking bathtub
Comfort - Air conditioning and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Air conditioning
- Private bathroom
- Heating
- Fireplace
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- Sarah (8/5): - Beds were very comfortable and rooms were clean. Had great views of the mountains
- Nicole (10/5): - This was a quiet retreat! Beautiful scenery- peaceful property, safe entry - highly recommend! We will stay here again!
- Zoe (10/5): - We absolutely loved our stay! Everything was amazing and the directions were easy to find the cabin!
- Edward (10/5): - Lodging was great along with the atmosphere! Received a text from Laurel Valley that were offering a breakfast in the morning, nice suprise! Will be going back in the future!
- kerrie (4/5): - couldn't ever get front door to open correctly room door took several tries for it to open, coffee pot quit working
- Scott (10/5): - Great views and location
- Karen (10/5): - Would stay here again!
- Rachel (10/5): - Beautiful, beautiful property, but I was pretty surprised that there
- Deborah (6/5): - Needs throws,extra blankets. Smelled bad.like someone had a dog in there.
- Verified traveler (8/5): - Nice clean room. Please be warned that the path to the room is quite steep.
- Ginny (8/5): - If you're looking for a secluded stay with a beautiful view, this is where you what to be. The only negative was that the balcony wasn't as updated as the room. The first step out to the balcony has some give in the boards & the railing wasn't in the best shape. Being that high up, that needs to be updated. The lobby was stunning with 360° glass walls with a cute library feel.
- Tammy (10/5): Perfect Nature Rustic Retreat - Our stay was wonderful. It was our anniversary trip. We were looking for a quiet and relaxing place to stay and this place was the perfect spot. It was really close and convenient to everything and the rustic theme was very cozy and the view of the mountains was beautiful. Very easy check in process and staff was very friendly. The room was very spacious and clean.
- Benjamin (10/5): - We just loved this stay. What a magical place ticked up in the woods. Fed the large koi from our balcony. Super clean, all the modern amenities in a log cabin.
- Mindy (8/5): - This is a unique place to stay. It was clean and comfortable. The scenery is beautiful.
- Ronnie (8/5): anniversary - The directions to the unit were confusing and the walk down to the unit was difficult. Not sure it would be doable for elderly or disabled. Two lights were out...shower and bar area. Coffee was not stocked and clock was incorrect and we were not able to set it. Was a nice unit but felt there was no one to call for help...a call to the "emergency number" was not returned. Was a nice unit however and we enjoyed our stay.
- Candy (10/5): - There were only 2 hiccups the shower handle wasn't working and we had to wait to get to our parking spot on a couple that had to strap down their motor ycles and car before we could get to our parking spot. We loved the chalet it was very peaceful
- Verified traveler (10/5): Great Getaway - I loved the location and views of the mountain. I will stay again!
- Steven (10/5): Bear country room with a view. - The room was amazing and the view off of the balcony was breathtaking. Within the first hour of being there we encountered a moma bear and her two cubs. That was the cherry on top. We will definitely stay there again.
- Ronald (10/5): Great Cozy Room with a View - Cozy room with a beautiful view of the Smokey Mountains. Very quiet location in the woods, with a running brook and coy pond. Saw a huge bear cross the street about a mile from the room, so that was a plus 😆 About 30 to 40 minutes from Pigeon Forge and Gatlinburg, through small towns. Hillbilly Restaurant is very close and they have a good breakfast buffet. You will not be disappointed when you stay here. There's no front desk. You get a code to enter the property after 10PM and codes to get into the building and your room. Apartment size fridge, Keurig, microwave. We will be back.
- Christy (10/5): - What a hidden gem near Townsend!! This is a very unique place to stay (I was just looking for a hotel room) The bed is comfortable, the bathroom has a neat walk in shower. Just like a bedroom with a gorgeous view of a mountain. If I'm ever back in the area, I will for sure stay again and a bit longer than just one night. Check in was SO easy. I didn't get the email because it was a last minute decision to stay, so I called and almost immediately got a text with information. Excellent find!!
- Scott (10/5): - Excellent property! Great Location! Awesome value! Beautiful property with beautiful views! Would definitely stay again! This place exceeded my expectations!!!
- Lori (10/5): - My room was very clean.
- Arnaldo (10/5): Breath taking - It was more than what we expedited. Beautiful and serene. Breath taking views, tranquil and relaxing.
- Micheal (8/5): - The room was nice and clean . I enjoyed the quiet intimate feel of the room. There wasn’t much amenities offered. The trail could have been longer. Overall it was a great stay for the weekend.
- Carie (10/5): - Laurel Valley was an amazing place to stay. The lodge was beautiful, the room was spacious and lovely, the location was perfect with an awesome view of the mountains
- Alexandria (10/5): - Absolutely stunning. It is an older place, so you can hear your neighbors creeks as they walk around.But nothing crazy. Very romantic getaway. about 45 mins from downtown Gburg. Will be staying here again.
- Philip (10/5): - Great place to start your travel plans!
- Panha (8/5): - Really nice property but
- Susan (10/5): - Beautiful location and amenities! Would stay here again!
- Travel (10/5): - beautiful setting
- Justin (10/5): - We really loved this place and wish we had more time to stay. We only stayed for the night and we got in late and left early but even in the dark you can tell the property is beautiful! The room we had was super cute, clean, the shower was so nice and check in was super easy and contactless. The only con I can even give would be if you are a light sleeper go for a 2nd floor room our room was not and in the middle of the night someone going up the stairs about scared me to death lol but once I realized what it was I don’t think it would have bothered me after that and I would for sure stay here again! The location to the National Park is also great!
- Tabitha (10/5): Just gorgeous - This was a unique check in experience which is explained and easy to navigate. Beautiful location. Cute comfortable room and building. Loved my time there. Will definitely be back.
- Angell (10/5): - It was the most beautiful over night stay I’ve experienced in a very long time. I have nothing at all to say except good things. It was the closest to heaven I’ve ever felt and honestly have ever been. I would stay there again in a heartbeat and I know I will return to this extraordinary place. Thank you so much for having me and my mommy and for giving me some much needed comfort and joy reminding me that God is truly magnificent and very much alive. My heart overflows with gratitude. Magic took place during this one night stay. -Angell and Sheryl from across the state back in east TN.
- Cody (8/5): - The stay was amazing with a beautiful view. The only thing I could say was less than perfect was the doors. The main door would not latch unless you held it shut for a few seconds. It wasn’t the biggest issue ever but was a little annoying at times. The door to the room we stayed in could have used some things to help us feel more secure. What I mean by this is that the door had gaps above and below it and the frame. There also wasn’t really a lock on the door; it had a switch so that the keypad on the other side couldn’t be operated but it would have felt more secure with an actual lock. The property also has an amazing observation deck with a spectacular view the only issue is that if you go through the doors to the observation deck the only way back in is by going through the front door of the lodge there is no way to get back in through the door that leads to the observation deck. Overall an amazing experience but I feel like if the property felt a little more secure there wouldn’t be any other place I’d rather stay while in the pigeon forge/gatlinburg area.
- Kevin (6/5): Better management. - It was ok. Nice facility but its being managed from somewhere not local. I missed the check in instructions which were pretty detailed and wasn't what i wanted to do after driving and in the dark. Had a coffee corner in the room but no coffee, dead spider in the sink and crumbs in the microwave. Nice area. The room was nice just not well managed.
- Brianna (10/5): - Beautiful
- Kelsey (8/5): - It was comfortable and beautiful
- Renee (8/5): A positive way to spend your 65th birthday! 🤗 - We do plan to stay again now that we know what to expect when staying at Laurel Valley. I read the reviews on our way there and glad I had the heads up on no staff present, challenge on finding the chalet once we arrived as well as where the rooms are and getting code to unlock the door. Thank goodness we found a local number to call in one of the emails. The lady stayed on the phone until she directed us to the right building, room, and explaining lock mechanism. All this being said - we found the room to be great, bed comfortable, bathroom amazing, beautifully decorated, and view from covered porch looking out to the mountains was priceless. Ease and proximity to The Abbey in Townsend was a major plus. Our neighbors above us were very loud throughout the night which was no fault to owner. We couldn’t figure out all the construction and remodeling of the first building you come to - clearer signs would be welcoming to guests. Know ahead a time the walk from the parking area down to the chalet is steep and fairly long but worth it once you get to your room. I wish ya’ll the best. Hope to be back soon.
- Linda (2/5): - I liked the fireplace but there was no wood. We had to run out and buy it. The heater didnt heeat above 66. There was not any fireplace tools like poker little shovel etc. No water like most places give 2 waters. Only 2 decaf coffees. We like caffeine. Very disappointed. No one here to talk to about it.
- Kimberly (10/5): - This is a very non conventional, well appointed, scenic and peaceful place with loads of central areas for guests to enjoy! It’s very different from your ordinary B&B, resort or hotel. Be sure you know what floor you require as there are three levels and no elevator. And know that though there are fireplaces shown and jacuzzi style tubs listed in some rooms, the owner or management request that you don’t use them. Having noted that as a heads-up, you can’t go wrong. The place itself and the surroundings are very charming and scenic! I’d go back for sure.
- Russell (6/5): - We had some difficulties getting the lock to operate and the door was hard to open. However, we enjoyed the accommodation. We would have liked having a toaster. Spectacular views!!
- JAMES (2/5): Just don’t do it - We booked the honeymoon suite specifically for the soaking tub. It was pouring rain on our drive to this place. On our way up we got a message about bringing your own water because you can’t drink their water and bring food - which we had. One of either and hadn’t eaten dinner. Also how to get in as there are no staff on site. Which means they give u a digital code then u have to use your thumb print (which I don’t like- none of your business what my thumb print is!) We get to our room - barely as there is no light inside the building and stairs to a narrow hall. There was 1 other person staying and of course had to be across the hall from our room. Use the digital code and thumb print Lalique again to get into the room only to find a very small room - NOT the honeymoon suite. NO soaking tub! Not to mention this place gives of vibes of every murder movie I’ve ever seen. We did arrive in the evening but it was creepy. We called hotels.com to try and get a refund as it wasn’t the room we paid for and didn’t know we needed food and water, again it was pouring rain, we had a rental car and the windshield wipers weren’t great and the road to this place is 2 land, windy and DARK. We ere places on hold while they contacted the hotel. They came back saying the hotel denied our refund request. I called the hotel direct and was told by the lady I spoke to she would talk to the manager as we had just booked the room 1 hour prior and never heard back.
- Michelle (10/5): Beautiful room - It was amazing place. I would definitely stay again. It had everything you needed. Loved how historical it was.
- Erin (6/5): - The property could use a good sprucing up. I understand it is in the woods but it needs cleaning up, the pictures on Expedia look nothing like what I saw. In my room it seems the shower was an afterthought, a shower head sticking out of the wall over the jacuzzi. A shower mat would be a good idea as I almost fell while showering.
- Mary (10/5): - Beautiful room! Very clean and quiet. I will definitely be back!
- Carol (6/5): - I liked the room, but it was very difficult to plug in devices for recharging. I was never able to figure out how to watch the TV. There was a prompt response to a text I sent. The balcony was quite nice. Thankfully it looked out on a lovely mountain side. This was fortunate since the curtains would not close.
- Stacy (4/5): - Only the deck view and dining area were exactly like pictures. We were excited to go, but when we got there it was nothing like we expected. It was a creaky building, took a few minutes to figure out how to get into it. Had to call and they didn’t seem like they wanted to help. The bed was extremely high off the ground and had trouble getting into it. There was hardly any water pressure. I paid extra for a room because it was supposed to have a Mountain View and it really didn’t. It was pretty clean besides a few bugs which is normal for the area.
- Jon (10/5): - Had the entire building to myself, not even any staff, in a colonial-style building with charm. Very quiet, beautiful views from chairs on balcony.
- Kim (8/5): - The place was in a beautiful setting. Decorated superbly. Loved the themed doors and rooms. Difficult for many guest to use the locks. We helped one couple how to use the light in room. People would leave the main door ajar. And also saw/smelled guest smoking dope on grounds. A person just needs to be there.
- Demarkus (4/5): My stay - The cabin had a beautiful view but, it had used tampons in the trash with a horrible smell, the pillows had pins in it that stabbed you every time you moved, and the TV had damage.
- Adrain (10/5): - Beautiful view from the Lucy Morgan suite!! Very clean!! Secluded with an overlook deck in the fourth floor. Beautifully decorated lobby(first floor). Gorgeous Koi pond. Steep stairs and no elevator. No staff on property; however, I did call when I first got there to make sure I was in the right place as there are no signs or anything. They were very nice and allowed me early check-in. I would stay here again!!
- Ginger (8/5): - Shower pressure was terrible and ir took a ver long time to get any hot water. We did get to see a bear.
- Leroy (10/5): - Excellent view of the mountains.
- Garland (8/5): - Everything was great except no hot water on first night.
- Mary (6/5): - Check-in was a problem since it is a remote check-in and the follow-up email with check-in instructions was not sent. We called a number and got voicemail, and someone had to call us back and then texted instructions. Keyless entry to our room quit working and we had to again contact someone and wait 20 minutes to receive alternate instructions for room entry. This is a beautiful property and fabulous facility that is quickly going into disrepair. Our room (Lucy Logan) had a broken fire extinguisher, water stains on the ceiling from leaks, a broken jacuzzi when it was advertised as a jacuzzi suite, ick satins going down the wall by the nightstand, room with a view but curtains that were inoperable, dirty curtains adjacent to the bathroom sink, dirty coffee cups, limited coffee service (no cream? no alternative sweeteners) and much more. Other guests indicated that their rooms were in a similar state. It is a super convenient location to Townsend and the Cades Cove entrance to the Smoky Mountains!
- Tanya (6/5): Lost in Townsend - The room was extremely hard to find. Did not recieve any info in advance on how to check in, where the room was. Was not informed on the steep path to get to the room. We are old and it was very dangerous. I had to call managment as were trying to find were we park, were the room was and to get a code. After an hour of walking in the mountains. We found a room, wrong one, tried again. Room had no coffee cups for the coffee maker, asked for 1 and they said it was coming. Nope. Asked for ice, there was an ice bucket. Nope. A small frig was frozen solid. No plates or paper towels. Couch was placed so close to tv it was like front row in theater. Needed to be cleaned, spider webs everywhere. Wont be back
- Michele (8/5): - Loved the quiet area. Rooms were nice. Only a few minor details that could be better. We only had 3 washcloths for 3 days. 2 for bathing and 1 for face. Daily wash cloths would have been nice. Not everyone has tv packages with passwords. We were limited in viewing. It also cut off the program and the sound was up and down. Would still return though.
- Patrick (6/5): Broken AC made for a sweltering sleepless night - We would have appreciated being told that the air conditioning either doesn’t work, or in any case doesn’t cool the room, this being July in Tennessee. It was no less than 80 degrees at 1am and didn’t cool off until probably 4am. Brutal sleeping conditions. My wife and I barely slept because of it. It’s a great location and cool building. Hard to rate service when there none to speak of. I have no issue with that aspect. You’re given a code to access the main door and the room door. But we only saw fellow guests, never a worker. Nice other than the brutal, humid temps inside the room and at night. I would guess the AC is broken, nice it made noises all night. I would also guess the owner knows this, because it was on full blast when we got there, indicating they tried to cool it because they knew the issue. The rental agreement you have to sign absolves them of trouble with such things. Sucks. Nice place, but we spent a good chunk of change, and if I knew then what I do now you couldn’t have paid me to stay there.
- Michele (10/5): - Love the remote and quiet location. I love the hardwood floors.
- Verified traveler (8/5): Woods and Rustic - The hotel is a barn that has been converted into rooms. In it's day it was a premier location with too notch chefs and top of the line products Time has taken it toll It's like staying in a historical farm village. We stayed one night It was a shock when we got there . We expected a cabin in the hills. the standard room just ok but we contacted the owners and they moved us to the 3rd floor. Much better It was creeky and old, but the room was well kept. The view from the balcony was great being about 30 feet up and deep in the trees. Skylights that show off the mountains was a plus There is a microwave, Small fridge Internet, IP TV and Kureig coffee maker It turned out to be really nice. There are no staff onsite, but the owner responds quick to text and was remarkably friendly and helpful I was told but don't know for sure, but if you stay 3 days they will have a chef onsite to cook food. I don't know that for sure There are only around 6 to 8 rooms in the barn. It looks like they are working to reopen the cabin. It has potential to be a great spot. It's good if you want to get away and not be bothered We would go back. One important thing .. there is no elevator and bringing up luggage can be a challenge. It has a sprin feed creek with a koi pond. The grounds are beautiful but the buildings on the ground are not in good shape Overall It's not too bad.
- Judy (8/5): 46th Ap - Room was great. Grounds were unkept and run down. It quite and peaceful.
- Pamela (8/5): - The property is a quirky place. I didn't realize there are no staff on site. It’s a self check in . There are common areas to be used by all guest, living room, sitting areas etc. and multiple private guest rooms. It is older but well kept. The views are awesome and the bed was very comfortable. Three other couples arrived to stay that night and they also seemed surprised that there was no staff.
- Victoria (8/5): - Loved it
- Noella (8/5): - Beautiful property in woods and close to everything. Room was very quiet. However we had issues accessing since I didn’t receive our code. I called the support number to get access. We left to go out for dinner and when we got back the code didn’t work again. Had to call support again. Lastly the spa tub didn’t work.
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