Hotel Basant Sarovar

Location: 47,mayur vihar, dholi pyau mathura -281001, Mathura, in

Star Rating: 8.7 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Private check-in/check-out
• Shuttle service (additional charge)
• Allergy-free room
• Kid meals
• Public transport tickets
• Public Bath
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Self parking (surcharge)
• Offsite parking discounted rates available
• Housekeeping on request
• Private picnics
• Reception hall
• Japanese garden
• Secured parking
• Charcoal grill
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard

  The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and slippers. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Tile/marble floor
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Shampoo
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Hand sanitiser

• Deluxe

  The double room has a private bathroom, air conditioning, soundproof walls, as well as a seating area with a TV. Rooms on the upper floors are reachable by elevator. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Video
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Kitchen
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Oven
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Room with Bathroom

  The family room provides air conditioning, soundproof walls, as well as a private bathroom featuring a shower and slippers. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Key card access
  • Hand sanitiser

• Triple Room

  Offering free toiletries, this triple room includes a private bathroom with a bath, a shower and slippers. The triple room offers air conditioning, a wardrobe, a dressing room, a tiled floor and a TV. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Tile/marble floor
  • Wardrobe or closet
  • Clothes rack
  • Toilet paper
  • Shampoo
  • Socket near the bed
  • Accessible by lift
  • Key card access
  • Hand sanitiser

• Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and slippers. The suite is equipped with a TV, a tea and coffee maker, a wardrobe, as well as a tiled floor. The unit offers 1 bed.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Key card access
  • Hand sanitiser

Guest Reviews

• Roy (8/5): -
• Anna (1/5): It was terrible! - It was terrible! Yes, this hotel is clean and of good quality, but there were a couple of things that absolutely ruined my stay, and I will never come back here! 1. The price on Booking.com when booking and the price I asked upon check-in were different. The staff told me to pay a large amount and they didn't care what was written in my booking in my personal account. Be careful with this hotel! 2. When checking in, they told me that breakfast was not included, but that was also a lie. I started arguing and they said: "Oh, yes! It's true that breakfast is included." 3. There was never drinking water in the room, they asked for money for that. 4. The room was not cleaned. 5. I ordered a taxi for the whole day, but as it turned out, that was also a lie. "Taxi for the whole day" = visiting three places. When I took a taxi, I asked what to do if the temples close. I was told that it was no problem, the temples will open later, but my driver, when we arrived at the place, did not want to wait. He decided to show me two places in 4 hours and then go home. I started texting the owner and it was a super unpleasant situation. The taxi driver also tried to cheat me by saying that the price for a taxi was 3,500 and everything was included. During the trip, he started asking for 1,000 for gas, 200 for parking, and asked me to pay for his food. At first, the hotel owner tried to fix it by sending me to a nice hotel for free in the evening. But then the hotel owner behaved badly. When I asked if they could help me call a regular taxi, he replied that they could only call a taxi for 3,500 and that's it. "Go and look for your own taxi on the street if you don't want to take ours. But it's super unsafe!" When I asked which taxi apps work in the city, the owner said: "None!" This is also a lie! There are three apps working in the city! I turned to the manager of this hotel: "Do you really think I'm that stupid and don't understand what you're doing? You don't care about the safety of your guests, you only want their money!
• Asha (5/5): - The room.
• Nancy (8/5): Handy for Mathura and Vindravar - OK location - walking distance to the river. Restaurant not open - only room service.
• Michael (9/5): -
• Karan (1/5): - The hotel denied us booking via booking.com Very rude manager
• Sonal (9/5): - Nearby to railway station. Very clean . Coordination very good Mil
• Shital (4/5): -
• Digambar (1/5): -
• Digambar (10/5): -
• Anusha (7/5): It was ok - Ok
• Sneha (9/5): Very pleasant and comfortable stay. - The stay was very pleasant and comfortable at Basant Sarovar. Neat and clean rooms and the staff was very helpful. Quiet location. Location was a bit far from the main city.
• AAKASH (8/5): -
• Dr Deepak Singh (5/5): -
• Gabriel (8/5): - Camera era ok La colazione
• SUMON (9/5): Good overall experience.Will recommend others. - Variety in food is needed. Location is far from Krishna janmabhumi
• Dey (10/5): - Everything is good
• panicker (10/5): - All staff r dood and good service Room
• Nakul (7/5): It’s average - Just location Cleaning
• Manish (10/5): -
• Satish (8/5): -
• Varun (1/5): -
• PRADEEP KUMAR (9/5): Excellent - Excellent Cleanliness, well located, good staff, property looks very good outside and inside as well Nothing to mention but may be further streamline of complementary breakfast for a better service without any scope for confusion
• Hitendra (4/5): It’s not value for money - The property was good The staff was in shortage
• Varun (9/5): Nice hotel . Had parking space for a car. Quieter side of mathura - Nice hotel . Had parking space for a car. Quieter side of mathura
• Dipika (10/5): -
• Dipika (10/5): -
• Mridula (8/5): -
• Keshav (9/5): - Geyser is not working
• Pawan (10/5): -
• Pawan (10/5): -
• marothia (10/5): Stay Was Very Nice Staff Was Nice - The Hotel Was Good Staff Was Nice Cleanliness In Hotel Price Was Very Affordable Location Was Very Nice In City Hotel Location Nothing I Have To say Which I Can Say I Don't Like All Was Good
• Amol (10/5): -
• Amol (10/5): -
• shah (10/5): -
• pradeep singh (10/5): Superb ❤️ - "Excellent hotel. Great service The room was very spacious, clean, and had the amenities we needed. Breakfast was delicious and with many choices; The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots. The location is great- very near Central Train Station. I would recommend it to friends, and will definitely stay again if I'm back in Mathura-Vrindavan" ...NA
• auguste damien (8/5): - Hôtel propre avec un service impeccable. Emplacement un peu loin de tout. Et rapport qualité prix un peu excessif pour cette hotel selon moi
• Mangesh Thakur (9/5): -
• Meet (10/5): -
• Dutta (9/5): -
• Mulgund (9/5): - Good Hotel & Good location Manager is V, helping nature, & staffis also good
• Mridula (7/5): - Good
• Kumar (9/5): Great stay with friendly staff. - Location, staff.
• Kumar (9/5): Great staff, felt at home. - The location is very good. Peaceful, away from the city noise, but still close. Cleanliness could be slightly improved, but still very decently maintained.
• Suresh (5/5): - value for money,have quiet rooms . Good for a night’s stay. Frequent power failure, they don’t have automatic generator facility, therefore there is quite a lag in power backup. Food is very bad and very expensive. you can feel the age of property when you enter the washroom, not maintained and looks unclean.
• Sharma (10/5): It was a good experience. Liked the stay. - The staff and rooms are clean ..
• Shubham (8/5): Good - Interiors, value for money No hot water for bathing , toilet wasn’t cleaned properly
• Rishabh (10/5): Exceptional -
• Alan (10/5): Perfect. Highly recommended for European guests - Just superb..So comfortable and the staff were excellent with very good English spoken. Recommended. Absolutely nothing. The location is not glamorous but convenient for the railway stations and a 10 minutes drive from the Riverside temples of Mathura.
• Karan (10/5): Exceptional - Please work on entertainment, TV was not working Stay
• Jasleen (9/5): Superb -
• Wayne (6/5): Pleasant - We had a lot of issues with no wifi and no hot water Most days the elevators did not work The curtains were ripped and so they did not close properly or block out the light Breakfast was adequate
• Abhijit (9/5): Superb -
• Petrica (10/5): Exceptional - 900 meters away from the train station, from the other entrance (the train station has 2 entrances) https://maps.app.goo.gl/E3BiNFgKKER34hvr9 , the room is comfortable, the air conditioning and hot water work perfectly, breakfast is available in the room, the bed linen is white and clean It was not possible to pay by card so the only option was to pay in cash The hotel manager is a special person, he is at your disposal for any request you have, he is kind and professional...
• Piyush (10/5): Exceptional -
• Darshan (4/5): Disappointing -
• Ram (10/5): Exceptional -
• Juergen (8/5): Very good - Helpfull staff
• Faldu (8/5): Very good -
• Оля (10/5): Exceptional - I recommend this hotel to everyone! The room was nice and clean. There’s delicious food is the hotel restaurant. But the greatest one in the hotel is Kamal Tiwari - the person who can help you with anything! I was travelling alone so I asked him to recommend me a person who can show me the city, so Kamal Tiwari organised me a wonderful personal excursion. I had a great time! Thank you for great staying in the hotel!
• Kelly-anne (9/5): Very nice room and staff. - Clean room, friendly and helpful staff. Location wasn’t near many things but not too far.
• Shin (7/5): Fair - Around Mathura station, There is some hotel registered at booking.com claiming to be close from the station but actually it is NOT. This place is a safe bet. A little too expensive.
• Vishwesh (10/5): Exceptional -
• Vishal (10/5): Exceptional -
• Nishaal (5/5): Dishonorable - Room service and the quality of the food was very good. My booking included breakfast which they refused to honor. My booking included a suite and a standard room but they gave me 2 standard rooms at the booked price. I was told that If I as unhappy about the booking, I could cancel but they would charge me fr the first night.
• Chakraborty (10/5): Exceptional - Overall great experience. Good clean room.
• Sahil (10/5): Exceptional -
• Sharma (10/5): A good and comfortable stay. - Hospitality of staff was good and welcoming .. Services were prompt . And the staff were accommodating and flexible . Very happy with them . Got an upgrade too without asking which shows good hospitality . Food can be better .. Prices of food and the food need to be fixed . Being from the same industry a hotel would want to retain their guest to eat with them . That increases revenue and for that you have to match the market of good restaurants with good food. Rest everything was great .
• Srivastava (8/5): Decent - The location is quite far off.
• Namrata (10/5): Exceptional -
• Mimit (6/5): Pleasant -
• Loganathan (10/5): Exceptional -
• Rajesh (10/5): Excellent - Excellent service good staff & all experience very good it old another friends for recommendations Service property staff behavior food
• Gautam (8/5): Very good -
• Ravishankar (9/5): Superb - Overall good
• Vilas (10/5): Exceptional -
• Parth (8/5): Very good -
• Saurav (6/5): Pleasant - Complimentary Breakfast wasn't there as listed. I had to ask multiple times to get the breakfast. There was no room service as such. But staff were really good. Only thing they lacked was negligence towards the guests. No Room service. Room wasn't cleaned everyday
• Medha (9/5): Superb - A very good stay is the best host ever. All the people working there were very helpful, very reachable. Would be visiting the place again.Would recommend the hotel to everyone, worth the visit... 😊

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