Biwa Tulum

Location: Av. Satelite Norte y calle Bubullek, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Car hire
• Massage services
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Heated pool
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• 24-hour security
• Delivered food - securely covered
• Key card access
• Television in common areas
• Billiards or pool table
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Junior Suite with Balcony

  Wonderful Suite with balcony (60m2), excellent for families or group of friends. Completely equipped, 2 double rooms, kitchen, living room, flat TV with Netflix, iPod dock, mini-bar, and hotel amenities. 4 people included!

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Dining area
  • Tumble dryer
  • Wardrobe or closet
  • Stovetop
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services

• Double Room with Balcony

  Cozy double room with balcony, perfect for a couple or a small family with a baby. You will enjoy a flat screen TV with Netflix, mini-bar, and hotel amenities.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services

• Twin Room

  Comfortable twin room, perfect for friends or business traveler. You will enjoy a flat screen TV with Netflix, iPod dock, mini-bar, and hotel amenities.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Tile/marble floor
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Free gym access
  • Concierge services

Guest Reviews

• Abigail (10/5): -
• Jozef (10/5): Boli sme velmi spokojni👍🏻👏 - Mile recepcne, ochotne poradit, chyzne vzorovo upratali kazdy den. Krasny bazen, hotel bol citit novotou, velmi cisty, vsetko ako ma byt, blizko do centra. Urcite by som ho odporucal 10/10 -
• KEN98 (1/5): - スタッフは親切、匂い以外は清潔。 部屋には散るなり下水か生ゴミのような強烈な匂いがした。洗面台、トイレ、シャワーの部屋にはいると吐き気を催すレベル。排水溝を水を入れたビニールでふさぐ、あふれ防止の穴をテープでふさぐなどの対策をしてもなお、翌日も同じ悪臭が立ちこめた。人生で一番臭い宿だった。
• Abigail (10/5): - Ubicasion
• Virginia (9/5): -
• Netzer (10/5): -
• Rebecca (9/5): - Sehr schöne Unterkunft mit einem super freundlichen Perosnal!
• Maja (9/5): Wir kommen immer wieder gerne. - Das Hotelpersonal ist sehr liebenswert. Gleich daneben befindet sich ein Café mit gutem Frühstücksangebot. Die Fahrräder sehen gepflegt aus, wir haben diese jedoch nicht ausgeliehen. Das Zimmer war sehr sauber und man fühlt sich wohl. Die Dachterrasse ist schön zum entspannen, leider war die Bar nicht in Betrieb. Man darf aber selber was mitnehmen und am Mittag kann man auch gut etwas vom Café raufbringen.
• Michal (10/5): Huge space in Tulum downtown - Excellent place, very well situated. Yes the noise from the street might be disrupting but earplugs worked well.
• Arnold (6/5): Für ein oder zwei Nächte voll okay - Große Zimmer, netter Pool, sehr nettes Personal Leider sehr, sehr laut, Fenster gar nicht dicht. Hunde bellen die ganze Nacht, extremer Straßenlärm
• Oscar (8/5): -
• Miha (9/5): -
• Andraz (9/5): - The location was perfect just a couple of minutes from the main downtown resturants, main attractions. I think this is one of the best hotels for this price range.
• Lucia (1/5): -
• den (6/5): -
• Tateeto (10/5): -
• Travis (9/5): -
• Edwin (8/5): -
• Pablo (10/5): Excelente estadía - La amplitud, distribución y equipamiento del apartamento, excelente! En realidad lo único que puedo decir es que el estacionamiento adicional a estar en la calle, no es de lo más cómodo si llevas bastantes cosas.
• razi (9/5): -
• Lu Pai Ippolito (10/5): - Wonderful staff and location. Would absolutely come back. Everything was great.
• Anja (9/5): - Tolle zentrale Lage (an der Straßenseite vielleicht etwas lauter), viele Läden und Lokale sind fußläufig erreichbar, Fahrräder stehen direkt an der Unterkunft für 10euro/tag zur Verfügung, das Hotel war sehr sauber und hat schöne große Zimmer und einen gepflegten Pool. Das Personal war überaus freundlich und hilfsbereit! Vielen Dank!
• Natascha (8/5): Alles gut soweit! - Es gab ein kleines Fitness Studio und der Pool-Bereich war schön gemacht. Außerdem gibt es eine Dachterrasse und die Mitarbeiter waren sehr freundlich. Unser Zimmer war zu einer lauten Straße gerichtet, für eine Nacht war das ok.
• Nina (8/5): - Zentral, sauber, nettes personal Kein Frühstück inkludiert
• Alexander (9/5): -
• karie (8/5): Perfect for one night - Location, clean, comfortable rooms Bar and restaurant were closed on Saturday
• Sagive (7/5): The hotel is pretty basic, nothing fancy, a bit far from the center . The hotel is clean and spacious - Clean and spacious Very basic
• Lucia (1/5): - Right next to a main, loud street with zero sound protection and you also hear everything your neighbours do, impossible to sleep
• Susana (9/5): - Todo bien
• Ернур (10/5): -
• Karel (9/5): -
• Calum (10/5): - Staff were super friendly. Room was clean and pool was nice Excellent breakfast at the cafe
• fabrice (9/5): Très bon séjour dans l ensemble - Le personnel très gentils L emplacement Le petit balcon trop mignon Insonorisation avec l extérieur inexistante La température de la piscine glaciale
• Daniel Eusebio (10/5): Apartamentos espaciosos y bonitos - Apartamento súper espacioso. En nuestro caso, era un apartamento con 2 habitaciones, cocina completa, baño completo, salón amplio y una pequeña terraza. Las zonas comunes bonitas también.
• 佐々木 (8/5): -
• April (7/5): -
• Albert (9/5): - Personal muy agradable y hotel muy limpio. Dispone de una sala con gimnasio, mesa de billar, así como una piscina exterior muy bien cuidada. La habitación era muy espaciosa y cómoda, y a escasos minutos andando de la calle principal de Tulum.
• Andres (9/5): -
• Jasmine (8/5): A great choice is a roadtrip - The staff was super nice The room huge and clean
• Loredana (6/5): Zum Glück nur eine Nacht. - Ssuber, freundliches Personal, tolles großes Zimmer Sehr, sehr laut. Trotz geschlossener Fenster konnte man meinen, man wäre direkt in der Bär nebenan. Keinerlei Dämmung. Ich konnte jedes Wort der Lieder klar und deutlich verstehen. No go! Auch der Lärm der anliegenden Straße kam ungefiltert durch.
• Leo (10/5): -
• Sumiko (8/5): Great Location and Great Value! - My family enjoyed our stay at Biwa. The hotel is located near the main Downtown area, so we were able to walk there with our children to explore the downtown area. Many restaurants, convenience stores (OXXO and 7-Eleven), and stores are nearby, so you could easily walk there as well. The room was very spacious with a high ceiling and clean, the pool was nice and clean, and the A/C was working great to keep us nice and cool when we were in the room. We had a Junior Suite and a standard room. I loved both rooms. The Junior Suite features a larger refrigerator, a kitchen, and a spacious living area. The standard room has a sink in the kitchen, which was also super helpful. The only reason we rated it 8 out of 10 was due to the noise from the neighborhood, which is beyond the hotel's control, and I don't blame anyone at the hotel. There are so many dogs in the area, and they were barking in the evening, which kept us up. The noises from people driving or biking woke us up early in the morning as well. Besides this noise issue, everything was perfect, including the quality of the hotel/rooms and the staff members.
• Naruemon (9/5): Superb -
• Octavio (9/5): A pleasant stay in a top - It was fairly quiet. We loved the pool!! And the easy downtown access. Close to bus routes, eating and grocery. The air conditioning took a little fiddling with to cool properly.
• Caleb (9/5): Superb - Good location, only a short walk to the main street. Few cafes and restaurants nearby plus one attached to the hotel. Such lovely staff and we really liked the room
• Rebecca (9/5): Great choice if you're staying in the center - A ton of good feature. A filtered water refill station.
• Sae (10/5): Wonderful hotel! - The staff was very nice, and the room was very spacious and clean! Breakfast at the cafe was fantastic! There are some good restaurants within walking distance. Nothing
• Sanchez (10/5): Excelente - Every thingy
• Susy (10/5): Exceptional - Very clean, friendly staff, great breakfast
• Rebecca (8/5): Good affordable hotel - Lovely hotel, friendly staff, clean room with good facilities.
• Zhaoyu (7/5): Good -
• Jennifer (9/5): Great but wish was quieter - Loved the hotel. Super clean, great staff, and location. Just wish the room was quieter. Made sleeping a bit difficult.
• Chris (10/5): Exceptional - Great hotel. We've stayed a few times and Stephanie at the desk knows us now and is a friendly face after a long drive. The water pressure and temperature of the shower is amazing and the pool is great
• James (9/5): If there’s a better place to stay in Tulum for this price I’d be shocked. Perfect stay. - We stayed in room 201 for 5 nights, March 2025, couple in our 30s. We were told this was an upgrade to a room with a balcony even though we’d booked a room with a balcony. Location is good. Surrounded by restaurants and cafes, convenience store basically next door, the Main Street of Tulum is a block or two away so it walk distance to everything in town but not in the noisy area. The room was spacious with a comfortable huge bed. A very big bathroom with his and hers sinks, basically a walk in wardrobe in the bathroom and big shower. Lots of space for every thing you have. Staff are extremely friendly, from reception staff to cleaners to maintenance workers. Everyone is friendly, smiley and helpful. Each day the room was meticulously cleaned to a high standard. Very good service throughout our stay. There is a restaurant and drink shop on ground floor of the hotel. Everything you need is available nearby. The pool is slightly small yet during our time not many people used it so it didn’t need to be a huge pool area. We used the pool most afternoons for 5 days and we had the pool to ourselves 90% of the time. Midday check out is very generous. Most places are usually 10am/11am but was nice not to have to rush on our check out day. Check in and check out was very nice and felt well treated as guests at this hotel. Hotel WiFi was good and strong all around the premises of the hotel as well as our SIM connection. Not many negatives here throughout our stay. The AC in the room was very loud and above the bed. It got very hot in the room if we turned the AC off and it was hard to sleep with it on due to the noise. So it was either we couldn’t sleep in quiet and hot and we couldn’t sleep in noisy and cool. Maintenance needs to be done on the AC machine. The pool could have been cleaner. Just needs someone to go round with a net to fish out leaves and bugs. 10 minute job. We ended up doing it ourselves before getting into the pool each day. It seemed like the pool was cleaned once during our 6 day stay. No more negatives and the negatives can be easily improved. Pretty much a perfect stay for us. Would highly recommend.
• Karo (10/5): Exceptional -
• Su (7/5): Great stay..value for money! - 1. The bed was comfortable. 2. The room was very spacious. 3. The staff was courteous and helpful. 4. Location is close to downtown and most eating places. 1. The pool is too cold to use with kids since there is no direct sunlight on it. 2.The TV was a bit dated. Remote buttons kept getting stuck.
• Francisco (9/5): Great location, enough for what I need - Don Tomás is the best place to have breakfast early in Tulum I would remove the nespresso machines, they pollute and that is a bad quality coffee with chemicals, specially since they have a great fresh coffee downstairs with Don Tomas
• Richard (10/5): Exceptional - BIWA Tulum is a great little hotel that provides excellent value. It is new, modern, super clean, and very professional for a small hotel. The developer has thought of everything to satisfy your needs. The room is very large and includes a sink, dishes, and microwave as well as the coffee/tea. It’s only a few blocks to the main highway where you can find everything. Best of all are Lupita and Clara at the front desk. They are ver pleasant, full of personality and anxious to help you. They are a treasure. Nothing to dislike.
• Jeffrey (10/5): Exceptional - Staff, breakfast and the location
• Yoshitaka (10/5): Exceptional - Good restaurant. I need more strong wifi
• Edgar (10/5): Exceptional -
• Cam (10/5): Ideal location and very clean hotel - Great location nice pool, balcony and room was spacious. Walkable to to everything you need. Several food stands open late night within a couple blocks too. Great hotel.
• Michael (10/5): Exceptional -
• Nianna (9/5): Would definitely stay there again! - Of the three hotels I've stayed at in Tulum, this is the only one I would return to. The staff was super friendly and helpful. My room was really nice and thoroughly cleaned every time I left. It included a mini-fridge, a microwave, and even plates and silverware! I love that there is a breakfast place and a creperie right downstairs/in the building. I didn't get a chance to check out the pool, but it looked real nice and never too crowded. My only complaint is the lack of sound insulation. My room faced a busy street, so I heard a lot of street noise during the night. I could also hear anyone in the hallway in the other side of my room.
• Ruben (10/5): Exceptional -
• Behrang (9/5): I recommend it 100%. - The room was very big with a comfortable bed. Breakfast was amazing. It was a little bit noisy.
• David (9/5): Superb - Staff is very kind and responsive. This is a good location if you want to easily walk to Central Tulum but stay a few blocks from the noise and hustle and bustle there.
• Richard (9/5): Very nice hotel for a stay of a few days in Tulum. - Very good location; close to shops and restaurants but not right on the tourist main drag. Very helpful staff. Comfortable room. Nice and modern design to hotel. One item not comfortable mentioned below. But otherwise, an excellent stay. One odd exception about comfort: the chair for the desk was a wooden slatted type that was very uncomfortable after a few minutes. I had to bring a bed pillow to use the desk for any length of time.
• James (8/5): Great property, except the noise - Beautiful property, very clean, nice towels & linens, pleasant pool area and rooftop area was great. The staff was excellent... Outdoor and traffic noise. Old, single pane glass slider with gaps where the doors meet. Hence, it was very noisy all night. We didn't sleep except on/off in maybe 1/2 hour increments. Just replacing the sliders, including sound proofing glass would easily make this a 5 star property, as well as an excellent value
• Matea (8/5): Very good -
• Komini (9/5): Superb -
• Michele (8/5): Very good - Great breakfast, helpful staff, spacious room.
• Sandy (10/5): Great location - Loved our stay at BIWA, the location was perfect and Stephanie and the other staff were very helpful. It was a little noisy at night, but only what you’d expect when you’re staying in the town.
• Jennifer (5/5): Passable - Location, clean big room View out to street meant we could not open curtains so room was dark Breakfast is NOT included on a Sunday even though it says so on booking.
• Mislav (10/5): Exceptional -
• Francisco (9/5): Nothing to complain I would only recommend to extend the breakfast menu to all the offer of Don Tomas for an additional - Location and cleanness Street sound
• Cristina (10/5): Exceptional -
• Milena (9/5): Superb - Very good layout of the room. You even have a cord to dry off your swimming clothes. Microwave and mini fridge included. Good location
• Chris (10/5): Exceptional - The communication with the staff was excellent. I was in town to pick up family whose flights got screwed up due to a global computer problem. I had to stay an extra day and they were very accommodating. The internet was good and the bonus was a small kitchen in the room including a fridge to keep water and soda cold.
• Andrew (9/5): Would definitely stay again & great location - Very spacious suite with loads of natural light & spotlessly clean. Loved the location. Lovely pool & rooftop area. It is on a busy road so can be a bit noisy tho that would not stop us staying again. Renting bikes direct from the hotel was very convenient. Nothing
• Vladimir (10/5): Exceptional - Pretty nice pool and the rooftop patio!
• Brittany (7/5): Good -
• Henry (6/5): Pleasant - Comfortable and nice pool TV didn’t work. They were supposed to give a discount. Didn’t happen!
• Eleni (10/5): Exceptional - Cozy and clean room !
• Alexander (10/5): Perfect hotel in Tulum - Perfect hotel in a more quiet part of Tulum Great staff and well managed and good security
• Zack (8/5): Fun - Close to the main strip in old tulum Loud barking local stray dogs
• Maria (10/5): We enjoyed our stay. - The hotel is in a great location and has a large room, a terrace on the roof, a gym and a pool. It is very close to walk to the Main Street in Tulum or for groceries. We enjoyed our stay. The pool is not warm enough.
• Aneetra (10/5): A wonderful birthday vacation - Clean, modern aesthetic and design of the property from inside out. The hotel is beautiful and our stay was amazing. Truly a wonderful place with even better staff that are accommodating at any need. Can't wait to return to Tulum to stay at Hotel Biwa again! *Special thanks to Lupita! She is such a sweet person and truly made us feel extra welcomed. Thank you!! N/A - Nothing to not like.
• Michael (9/5): We loved our room which was very new and clean. - Our room was very nice, new, and clean. We had the two bedroom with the queen and two doubles. Staff is great too and very helpful. This is an excellent value for a hotel. They have a good diner next door for breakfast. Totally walkable to places Av Tulum. One thing to note though, there are only 4-6 total parking spots but it worked out for us because it was a slow weekday. N/A
• Miriam (10/5): Exceptionally good - Great staff Clean very large room Lovely pool Nothing
• Kelly (10/5): Beautiful property in a central location to downtown Tulum. - Great location, close to city centre. We got parking everyday at one of the four spots off the street. It would hard to get to the beach on a bike, but the hotel did have them for rent. There was a convenience store close by to buy water. There were always pool towels available and the staff was super friendly getting us an extra blanket since one in our party liked the room colder than the others. Rooftop bar was still not open, but we enjoyed the space and just brought our own cocktails up to watch the sunset or lay in the sun when the four pool lounges were full. We ate at the restaurant only one time and the food was really good, but we waited about an hour for breakfast. Do not recommend if you have to be somewhere on a schedule, and the coffee was bad. Many other reviews talked about the noise from the street and it was pretty noisy at times. We brought earplugs, but didn't really need them. Car noise at night and a rooster in the morning woke us up, but we were able to go back to sleep.
• Brian (9/5): ❤️ the Tulum vibe - Awesome location, so clean n comfortable, love the pool Barking dogs in the neighborhood annoying but would stay again
• Hansjakob (9/5): Spacious, comfortable rooms (suites) in good location. - We booked the suite (our room was 201) and it was a spacious, comfortable, and beautifully air-conditioned apartment that proved to be a refuge from the hot temperatures outside. The hotel has a breakfast and lunch place - Don Tomás - that serves very good food and excellent coffee. The staff of Don Tomás is very accommodating and nice, we ate many breakfasts and lunches there.
• Mary (8/5): Good choice if you want to be close to downtown at a good price - Very good value with nice pool and a 3 minute walk to the main strip with loads of shops and restaurants. Rooms spacious and modern with little kitchenette which meant we could make breakfast before our very early pickup for a tour The rooftop bar was closed while we were there , which had been one of the reasons we chose it
• Natalie (8/5): Nice little place. Did the job! - Nice staff, had a gym Didn't top up coffee. Gym was quite basic
• Alice (9/5): Superb -
• Tiffany (3/5): I wish I stayed less longer at this hotel. So much noise around the building (road, people screaming) - Room was clean and not too far from the center of the city. Good wifi I didn’t had the room I booked. I was supposed to stay in a twin Room (2 beds) but they gave us a double room (only one bed). Too noisy: impossible to sleep because of the neighbours and the road. The isolation is really bad.
• Hay (10/5): I especially loved the front desk staff; more specifically Stephanie. She was super helpful, very pleasant and seemed to - The property was clean. The rooms were spacious and comfy. Everything was up to my standards. No complaints
• Maria (9/5): We enjoyed Tulum and our hotel was great. - The hotel was in a great location in Tulum. We walked from our collective to the hotel. The ADO station is not far either. We could walk into the Main Street in 5 minutes. The room had a coffee maker, a little fridge and a microwave. It was also spacious. It was great. The pool area was nice but the pool was cold.
• Dimitris (9/5): Enjoyable - I liked how big was the room and the bed. They quality of the towers, beds, etc. The stuff (specially the female receptionist that worked on 10th, 11th and 12th February noon) was very helpful with my questions about navigate the area. It felt safe and had a nice balcony. I didn't find the remote for the air condition, but didn't need it much anyway and didn't bother to ask in the reception. The TV didn't have signal, but again, I didn't bother to ask to be fixed.

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