The Pilgrim Boutique

Location: 31 Hàng Mành Hang Gai Hoàn Kiếm, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key access
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Family Room with Bath

  This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Double Room

  Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with satellite channels, a private entrance, soundproof walls, a tea and coffee maker as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Suite

  This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Dressing room
  • Slippers
  • Satellite channels
  • Private entrance
  • Electric kettle
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Robert (9/5): I enjoyed my stay and I would stay there again. - It checked all my boxes The elevator controls were not working properly making me feel quite uncomfortable riding the lift. I’m sure it will be corrected.
• KAMAL (10/5): très bien - l'eplacement, la chambre, le personnel très sympas et serviable
• Aurélie (8/5): - Proximité du lac du vieux centre. Nous etions une famille de 4 et la chambre etait spacieuse. La proprietaire a été tres serviable et arrangeante. Je recommande. Rien
• KAMAL (10/5): Très bien - Hôtel bien placé proche de tout. Personnel très sympathiques et serviables toujours disponible pour vous aider.
• Bousselmi (8/5): -
• Carl (10/5): -
• Obordo (10/5): - Amazing stay! The staff were incredibly welcoming, the room was spotless and comfortable, and the overall atmosphere was relaxing. Great location and excellent service throughout—highly recommend and would definitely come back!
• Carl (10/5): -
• Christelle (9/5): Je recommande - Tout sauf que dommage la baignoire balnéothérapie ne fonctionnait pas .. Rien
• Marian (1/5): - Standort Dreckig, laut! Wir mussten umziehen
• Hanna (8/5): If you don’t mind noise from the cafes and street below then this is a good hotel.It is just a short walk from the churc - The location It was very noisy especially at night.
• Felicitas (9/5): -
• Nancy (8/5): - L´emplacement. Le confort de la chambre Personnel de la réception ne parle pas un mot d´anglais et quand on lui parle, il continue à regarder son téléphone
• Oanh (7/5): -
• Khánh Linh (10/5): -
• David van keung (10/5): Hôtel très bien situé et agréable la chambre est propre et spacieuse. Le personnel très charmant, il est très bien situé - L’emplacement et le confort de la chambre. Le personnel très accueillant et avenant
• David van keung (10/5): -
• Alicja (10/5): -
• Somary (9/5): -
• Sonia (10/5): - The staff were lovely, the beds were amazing, location perfect, spacious and clean The shower could be a bit higher... buy we are tall.europeans
• Luu (8/5): - dễ di chuyển ít quán cơm
• Anh (7/5): Good -
• Hazel (5/5): Passable - No breakfast included.
• Paul (10/5): Exceptional -
• Hoàng (7/5): Good -
• Tyroni (6/5): Pleasant - Hotel wanted to over charge 😌 on price ,bed springs coming out ,TV not working, bath dirty 😑 not worh the charge , Hotel overall a mess ,lobby used as a sleeping area at night.
• Robert (6/5): Broken but not a bad deal. - Location is great for walking around all the central Hanoi sites. Reasonably priced. Staff was helpful and flexible with all the issues. Booked the hotel for the location and the bath tub. There was never enough hot water to actually take a bath. The bath had jacuzzi jets but they didn't work. The windows sounded like they didn't exist, could hear the street, but wasn't too loud at night.
• Simone (10/5): Exceptional -
• Lussier (10/5): Exceptional - one of the best hotel i have been. the staff is amazing . Mrs Lee the owner was so good with us. she booked us multiple tour. halong. hagiang . nimbin. always we good service. even went i was sick . she book me privite taxi from the hospital. such a love one. answer really quick on whatsapp. the hotel in downtown and super closed of every thing. room are clean and comfy. i strongly recommend :) nothing !
• Albano (9/5): Would recommend - Good area; a lot of places can be travelled on foot The hotel has a lift The room is big and has a bathtub and a small balcony overlooking the streets below The staff is also friendly and helpful They even arranged airport transfer when we checked out None so far.. all went well during our stay
• Feliana (10/5): Not glamorous but good value for money. In the old Quarter so close to everything. - Hotel is in Old Quarter, close to everything. Room had a balcony. Clean. Comfortable bed. Had aircon. TV didn’t work. I was told it only had local Vietnamese channels so I didn’t ask for it to be fixed.
• Una (5/5): not satisfied - We stayed 6 nights in the hotel, the only good thing is that they changed our towels every day, added two bottles of water and the location. The rest was not even close to what I expected. No one cleaned the floor in the room, the dust and the sink in the bathroom during our entire stay... the room was generally dirty even when we entered it. One of the two lights in the bathroom did not work. The light in the hall was not working. Little yellow ants are everywhere. We did not get the room we reserved. If you pay by card on the spot, count on a 3% increase in the bill. Our previously booked hotel canceled the day before our arrival, so I had to make a quick reservation, I decided on this one, but I wouldn't recommend this hotel.
• Teresa (7/5): Good -
• Liron (2/5): Very poor -
• Jeff (9/5): Superb -
• Hacel (10/5): Great! Highly recommended. - Very convenient location, with an elevator, a spacious, clean and well-kept room. The receptionist is so nice, considerate, and accommodating, even though we are just using translation apps. You can check in early if the room is available. none.
• Vu (10/5): This is kinda quiet and peaceful street which you dont hear too much beep-beep sound there. Mrs. Lee is helpful as well, - The material facilities are basic but it's too good with this price, the room is super clean and i especially love the bathroom with the bathtub inside, really comfortable in use.
• Liezel (6/5): Pleasant -
• Yaaseen (10/5): Ms Lee , Son , Hieu were very friendly and accommodating, they even gave me a free beer before I left for my flight home - The property was very nice, the room was kept clean and you’re provided free towels and some toiletries, no complaints about the rooms
• Richard (5/5): Passable - Ok No lift to my room
• Tugade (9/5): Superb - Great Location, the hotel is clean and spacious, and the staff was very friendly and helpful, especially when we thought we lost some clothes going back home. Highly recommended, will book again in this Hotel
• Mohammad (9/5): Superb - The reception guy that coming after is very responsive & helpful. He gave a reason unable around because of had to cater several hotel. The owner owned few other hotel to take care. when we arrived, the reception wasn't there. Stated in written Vietnamese word with mobile no. we tried to contact but no answered. At lobby the masseur was there but she did not help us at beginning until I beg her to call related person because we are unable to reach. My dissapointed was the girl which ran business there by daily basis, she should alert by helping new comer guest like us. That very unprofessional & need to be groom in the future.
• Giuseppe (10/5): Exceptional -
• Oleg (9/5): Superb -
• Oleg (9/5): Superb -
• Fraser (10/5): Exceptional - The room and location was perfect not too busy on the road but right around the corner from the action. Room and beds were very nice, clean and spacious aswell as the bathroom. I had also lost a load of washing on the bus when leaving which the hotel went out of their way to get back which was really nice of them nothing :)
• Marie (10/5): Very near the center of Hoan Kiem. And accessible to many walking distance spots. - The staffs are very accommodating and kind. The light in the room is quite dark.
• Elaine (9/5): I had a wonderful time. The staff were professional and very friendly helpful - I liked that there was no hassle . Everything happened almost smoothly There was no coffee in room
• Marco (7/5): Nice hotel - We stayed 3 nights in the hotel, it's a great location in the centre of Hanoi's old quarter. The room is quite big and had a bathroom with spa bath. We were on the top floor and had great views over the city. Well stocked minibar which was complimentary, even the beer. Nothing major but for the price we paid, we were surprised to find the following: -staff at the tiny reception did not speak English, all communication during our stay had to be conducted by phone to another English speaking staff member -we were on the top floor but the lift stopped one floor below which means some luggage lugging up a narrow stair case through a storage area -the water pressure reduced the shower to a trickle and made the spa bath impossible to use -cleaning can be improved, particularly around the bathtub and under the chairs and tables -do not confuse this hotel with the other well rated Hotel near the lake with a similar name I think given the circumstances the "Hotel" would be better classified as "Home Stay"
• Sheryl (8/5): Very good - The place very convenient to us. The shower in the room at 5th floor is not really good water is running to slow. But all over the place is good.
• Enishi (10/5): Exceptional -
• Suen (9/5): Superb - Sceneries
• Silvia (7/5): Good and centric - Very reasonable hotel with excellent location, not far from Sant Joseph Catedral, also near a fantastic bakery and Michelin suggested restaurant with very good Pho.
• Cheryl (5/5): Passable - It is expected for the value, we stayed there because of limo van pick up location was there. The counter staff could not converse in English, best to have google translate ready.
• Tonyscot1 (10/5): Many happy returns - The staff are very welcoming, and the housekeeping is well run. I like to return here as the location is good, close to many good cafe's and restaurants.
• Pimonwon (5/5): Passable - We had told hotel that we r senior 69+for 6 pax+1woman36yr old.But hotel arrange at first2 nights no elevator 2 double room with elevator up to th5 fl then have to walk up to th6 and 7 fl wth pain knees. If jotel let us know in advance it would be great help for our health to change for other place. Thank you that finally hotel move all of us to other branch wth elevator at 1 last night in Hanoi Surrounding in hotel and no elevator, no breakfast
• Anna (9/5): Great location, helpful staff, clean modern rooms. - Great locations, service and smart clean rooms. Booked to come back in a few nights after HaLong Bay we liked it so much.
• Agata (6/5): Slippery bathroom, weak AC. but otherwise fine stay in the center of town - The shower had good water pressure, and the room was spacious at 24 square meters with a balcony offering a street view. The bed consisted of two single beds joined (firm). The room is quiet, only able to hear thunderstorm outside. The receptionist was different person everyday as the hotel group has many hotels. but Catherine in particular was very helpful and proficient in English. Although the reception was not always staffed, the boss could be contacted via WhatsApp during working hours. Each person received a complimentary 500ml bottle of water daily. The hotel was formerly called Golden Land Hotel. The bathroom basin was leaking , water would often pool on the bathroom floor after shower making the floor slippery. Moreover, there was an inadequate supply of soap and shampoo for three people (1 small bottle/ day), and the AC was noisy and slow to cool (3rd floor). There was a cockroach in the room we fortunately managed to kill. The balcony floor outside floods after rain (drain blocked??). Overall, while there were areas for improvement I would come back
• Agata (6/5): Quiet room, AC weak on some rooms. Slippery bathroom when getting out of tub - Good water pressure, room spacious at 24m with balcony. Very quiet room with FIRM beds Slippery bathroom floors due to the way the shower is in the tub and there is a gap between the tub and the wall which leads to water on the floor. The AC on the 4th floor was noisy and took a loooong time to cool the room in June summer month. however the 3rd floor has colder AC. There was a cockroach in room which we managed to kill
• Tonyscot1 (10/5): Exceptional - Room was big, clean and comfortable... The great view was a plus. Staff are friendly and helpful. Many restaurants and shops nearby... I would like to return.
• Yeni (8/5): Very good -
• Paul (7/5): Excellent value close to Hoan Kiem - The location is excellent, right in the heart of the 'Old Quarter', just a few minutes' walk from the north-western edge of Hoan Kiem lake. Yet the street it's on is one of the quieter ones in the neighbouhood,, with hardly any through traffic, and the glazing on the windows is fairly stout too; on the upper floors, at least, you can't really hear any outside noise at all. Wi-fi seems fast and stable. (It probably helps if you're the only guest at the time!) The rooms are a fair size, and comfortably furnished. I really liked the firmness of the bed. There is an elevator, too, though it stops short of the top one or two floors. The price is hard to beat for a place this modern and cmfortable in its decor. Since I first stayed here in summer 2022, they have let out the lower floors of the building to a massage parlour, leaving very few guest rooms here now. This means that there's no-one on reception most of the time, and it can be difficult to arrange a room cleaning. (Also, the massage place's signage now completely dominates the entrance, making the hotel 'invisible'. If you don't know where it is before you arrive, it's going to be near-impossible to find.) The TV has a complicated Web-based service, which even the staff can't seem to understand; and there are probably no English programmes on it anyway (this, sadly, is an almost universal problem in Vietnam today). Because it's such an old building, the staircase is extremely steep and narrow (and often cluttered with housekeeping or massage equipment!); so, probably better to avoid the topmost floors which cannot be reached by the elevator. The one major irritation is that the shower hose is fairly short, and tethered to the low-sided bathtub: this makes it very difficult to take a shower standing up, (ast least if you're fiarly tall).
• Tobi (8/5): Very good -
• Lee (5/5): Passable - Receptionist is very polite and helpful. Recommend nice eatery around the corner. Aircon is not working well and bathtub is choked. 1 packing of cotton buds is soiled.
• Carly (8/5): great location, comfortable, amazing staff, good value for money. - massive rooms, big beds, great location, the staff go ABOVE AND BEYOND TO HELP YOU. single beds pushed together so you can feel the join in the middle of the bed which is a tad uncomfortable. maybe a mattress topper would help. wifi was dropping in and out.
• Hazel (9/5): Great value - I loved my stay at the Pilgrim boutique. The staff were always very friendly and kind, the location was excellent (right in the middle of the Old Quarter), the room was clean and nice and spacious, great bathroom with a bath tub, strong wifi, aircon. Can’t fault it!
• Carly (10/5): great value for money, excellent location, massive room, extremely helpful staff! - massive room, air con and wifi worked really well, great location, the staff were next level and went above and beyond to help me! WhatsApp’d me, organised airport transfer for a great rate, got me food on my first night because I arrived late and had no dong yet, let me keep my luggage there while I went on the Hà Giang Loop (I rebooked this hotel for after I got back from the loop too!), offered to let me leave my laundry and they’d collect whilst I was on the loop! just absolutely outstanding service! thank you!!!
• Tristan (8/5): I’d stay there again. - Location was perfect. Very friendly and helpful staff Good view from balcony. On site massages Faulty spa - really disappointing as that was what I specifically wanted after days of trekking. Dirty floor in Room
• Ezekiel (7/5): Our stay was okay. - The staff were accommodating and easy to communicate with. They will also give you their number so you can message them directly whenever you have any concerns. We also had the chance to check-in earlier than the check-in time, which is really a plus points for them. There was a BIG ASS spider in our room, it was as big as the palm of my hand- no kidding. But, we were happy on how they handled the situation. They gave us a room upgrade and very apologetic about what happened. Despite that happening, I would still recommend the property for it's very accessible and affordable.
• Xlssjl (9/5): Superb - Excellent Location. Value for money. narrow walkway from lift to the room.
• Josefine (5/5): Passable -
• Orliange (7/5): great location, great staff - location and staff the bath. we booked it because of the bath ( not shower)snd the bath didn’t have a plug so. we had to shower instead.
• Kenneth (8/5): Very good - Great Hotel. Location excellent. Wifi quick, big room. Staff were excellent. Conveniently located next to a shop. Definitely recommend
• Fernando (10/5): Exceptional -
• Fleur (1/5): Total scam - Total scam. The hotel itself is really dirty, not only the bathroom but also the bedroom with blood and pieces of meat on the ground. I would also advise to avoid booking tours with the lady who owns the hotel: I paid 200 euros for a Halong Bay cruise that didn't correspond at all with her pictures - the others on the boat all paid maximum 135 dollars. On another tour booked with her, she had forgotten to book my bus back to Hanoï, so I was left a whole afternoon/ evening in the middle of nowhere and missed the next train I had to take. I also had to call her repeatedly for 4 days to finally get the train ticket I had paid to her. Just to pick a few examples. Luckily the rest of Vietnam and Vietnamese people is awesome and helped forget the nightmare experience with this hotel
• Johnston (10/5): Exceptional - Very helpful staff, great location. Staff helped us get to Tam Coc after our stay and were ready to help us with anything we needed.
• Paul (10/5): Good for the price - Great hotel in the Hanoi Old Quarter. Very clean,. Very helpful staff . Good value
• Nikita (10/5): Exceptional - Great place in a good location in the Old Quarter. The staff is very friendly and always willing to help. Also it's very clean, because the cleaning lady knows her job very well. Recommend! Nothing. Everything was perfect.
• Juan (7/5): Good -
• Mounir (10/5): Exceptional - We stayed at this hotel for 2 nights and the experience was great. The rooms are spacious, comfortable and clean! The staff is attentive and likes to help you. Our stay was perfect.. The hotel is very well located too. We highly recommend!
• Lucy (10/5): Thank for giving me an excellent holiday! - The staff is very helpful, the service is perfect
• Isabelle (9/5): Nice recommendable hotel in oldtown - The staff is very helpfull and nice, providing you with free water and recommendations. We booked a boat trip tour to Halong bay, which was nice. The room is very big and clean. Good location to visit old town, near hoan kiem lake. Nothing to mention
• Mike (10/5): Excellent value for money - Centrally located in one of the old 36 streets quarter of Hanoi. Within walking distance of Hoan Kiem lake and several sights nearby. Very helpful staff who provided tours and advice to Ha Long Bay, Sapa in the mountains of the north-west and the karst landscape near Ninh Binh. All at a reasonable price. Hotel has recently been refurbished, my room was very clean and I could not fault the service.
• Đo (10/5): Home away from home - The staff are very helpful.Always welcome and smiling.The room is big,comfortable and clean.Whenever We came back ,they keep giving us fresh drinks and take care us well.We joined Halong Bay Trip & Ninh Binh Trip by the tour desk at the lobby.They trip were perfect and We are happy. Next month,We will be back with two more friends and surely we will be back The Pilgrim Boutique Hotel.Home away from home.

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