Luxury Rolex Retreat

Location: 196 Wharfside Street, Birmingham, gb

Star Rating: 6.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Non-smoking throughout
• Free wired internet
• Internet access

Rooms Available

• One-Bedroom Apartment

  The well-fitted kitchen features a refrigerator, a dishwasher, an oven and a microwave. The air-conditioned apartment offers a flat-screen TV, a washing machine, a wardrobe, an electric kettle as well as city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Toaster
  • Linen
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm

Guest Reviews

• Guest (1/5): Awful, host obviously wants their money but zero care or effort into hardworking customers. - Complete let down. No contact with host. Couldn’t get keys to apartment. Had to go through booking.com to cancel. Hope they get removed as I wouldn’t want anyone else to got through the stress and disappointment that we had. Absolutely appalling that we were treated like that. We saved hard for this trip and it was for my birthday. We were stranded in a very busy city with our luggage.
• Mehrdad Ali Mardani (1/5): No good 👎🏽 - Location Its not looking as good as pics anymore, wasting money compared with hotels by same price,, no recommend !
• Gloria (1/5): Terrible experience, would not recommend - Nothing My stay here was extremely disappointing. The host completely lacked communication — I never received an access key card for the entire stay, which meant I couldn’t freely get in or out of the building and had to constantly rely on others to let me in. Despite reaching out multiple times, there was zero cooperation or effort to fix the situation. The apartment itself was very dirty and uncomfortably hot, making it hard to relax or sleep. It looks like it does not get any maintenance done AT ALL. It does not look like the pictures. It’s also clear that the place is being SUBLET, which wasn’t disclosed beforehand. Overall, this was one of the worst hosting experiences I’ve had — unprofessional, unhygienic, and poorly managed. I strongly recommend booking somewhere else.
• Lee (8/5): Almost perfect apart from the ac issue. But I definitely do plan to stay again - Bed was comfortable, loved the Rolex theme. Loved the location and the restaurants underneath Only thing I would say is because the window had to be left open to connect to the ac. All the noise from outside you were able to hear
• Nicole (5/5): -
• Thomas (1/5): Très décevant et entravant clairement notre séjour dans la serenite - Uniquement l’emplacement (une fois trouvé, car aucune indication précise et concrète ne nous ont été communiquées). Quasiment tout. Le manque de propriété, les équipements non nettoyés au préalable, le wifi de très mauvaise qualité. Une seule serviette de bain pour deux personnes, alors que l’hôte savait que nous étions deux
• Steven (4/5): - The location was very good information and picking up keys weren't that easy, then finding the apartment within the complex was very difficult with little or no instruction, had to ask a number of different people how to gain access The room itself was ok, but it was dangerously hot, almost unbearable, it had an air conditioner but this was unable to cope, a fan which just blew the incredibly hot air around, the owners had obviously tried to solve the issue, but to no avail In winter it would probably be fine
• Roger (4/5): Not clean but would have potential - It has potential, design is nice. There was a mess in the wardrobe and all the storages, in the fridge was food from a previos visitor which was disgusting. Owner could pay more attention to this flat and it would be a nice place to stay.
• Anora (2/5): Very poor -
• Nicole (9/5): Superb -
• Prophets (7/5): Good -
• Carrie-anne (6/5): Nice room but hard to find - Great room and comfy Could not find the property for hours, tried contacting but had a nightmare getting hold of anyone and they weren’t explaining how to get to the property. Eventually we were sent a video which would of been much better to receive before trying to find the property
• Balogh (10/5): Exceptional - Perfect I liked everything
• Kerrie (8/5): Very good -
• Obiora (10/5): Exceptional -
• Owen (9/5): Was very nice - Thought it was very nice, had everything you'd need to stay for a couple nights, great value for money, would definitely stay here again No complaints except that it was a little confusing to get to
• Gary (5/5): Good, But Could Have Been Better - The apartment is on the 19th floor of The Cube. Keys are collected from a petrol station a short walk away. The host sent a video that showed how to get into the building which was quite helpful. The apartment is a single room which contains the bed, seating area, and kitchen. Small but functional, with a separate bathroom with toilet, sink and shower. It is well stocked with appliances having fridge, washing machine, dishwasher, and tumble dryer. We found the bed comfortable. The kitchen facilities were good. In short it has everything you'd need for a pleasant stay unless you want hot running water. It was pleasantly decorated in a green theme with tasteful pictures of watches. The owner has gone all-in on the Rolex theme and pulled it off well. A previous reviewer noted that there was no hot water during their stay. I wasn't worried because I felt certain that issue would have been resolved long before we arrived. This was not the case. Upon arrival I tested the kitchen and bathrooms sinks and the shower. NO HOT WATER. Having just spent several hours driving in the hot sun I was in desperate need of a shower. I contacted the host and to be fair they were quite responsive at first, but just utterly unhelpful. Upon first contact they said they'd send their contractor over. What they actually did was mess about asking me to send photos of the boiler and suggesting things that had no effect whatsoever. Two hours later there was no sign of a contractor and the host had stopped responding an hour before. Our cold showers were somewhat unpleasant and detracted significantly from what could have been a great stay There is an air conditioning unit it the room. It's useless. The exhaust pipe doesn't reach the windows so the hot air from the room is just blown back into the room, rendering any cooling effect pointless. The room has a lot of tables. Too many tables in fact. I suggest removing the small table by the air conditioner and having a small chair there instead. There is a bidet spray in the bathroom which I was very happy about because I find them much better than just using paper was great. Until I turned it on and water sprayed everywhere from the broken hose. So that was my second cold shower of the day. A small improvement would be the addition of a corkscrew and beer bottle opener.
• Alina (5/5): would not go there again - Location was great and the studio had most of the stuff you need. The heating was on high and could not be changed, even if you take it to 18 it would stay at 26 overnight if you keep the windows closed. They had a separate A/C unit which i couldn't use because it was too loud and i could not hear people in my work meeting. On top of that, the worst part is that there was no HOT water, i had to wash my hair in the sink so i don't freeze in the shower...that is ridiculous. I had some issues with the wifi at first not realising they have 2 routers, a fixed one and another that had to be plugged in and they did not reply when i messaged, i figured it out eventually
• Jan-michael (9/5): Great Location, and Good Price with the offer! - Great Location, and Good Price with the offer!
• Artem (10/5): Exceptional -
• Terry (2/5): Sour and disappointing in the service - The property looks like the pictures, the view is nice and apartment is modern except there was no Hot water at all. The worst part of this trip that the whole 4 nights there was NO HOT WATER. None when the weather is still cold. I tried getting into contact with property managers and got little to no responses. They basically went mute all weekend and bank holiday but messages were showing as read. I have still not received any compensation or follow up on this complaint. For such a nice place to have no hot water and no responding managers is beyond appalling and apathetic. Additionally, When I booked about a month ago there was no confirmation of directions and where to get keys. I was informed later after several messages that I will get the instructions on the day. I got to the location which is the middle of mailbox building and that was not even the right address for the property although the address on booking. I had to call them while stranded with luggage before I was sent details of where to get keys which was a ten min walk from the actual location. Mind you I had luggage I was pulling and not driving. If not for the price being good for a first booking I would be hesitant to book this place again. Honestly made this a very sour trip.

Photos