Ivory Castle Limited

Location: Roche Close, Kampala, ug

Star Rating: 6.9 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 02:00 PM

Check-out: 01:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Swimming pool
• Restaurant
• Room service
• BBQ facilities
• Safety deposit box
• Soundproof rooms
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Shared lounge/TV area
• Shuttle service (additional charge)
• Kid meals
• Evening entertainment
• Outdoor furniture
• Fruits
• Fire extinguishers
• Smoke alarms
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Broadcast Live sport events
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Suite

  This air-conditioned suite is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with lake views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Mobile hotspot device

• Deluxe Suite

  The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and slippers. This suite has executive lounge access, a wardrobe, flat-screen TV with satellite channels, as well as wine/champagne for guests. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Mobile hotspot device

• Single Room

  Offering free toiletries, this single room includes a private bathroom with a shower and slippers. This single room has air conditioning, executive lounge access, flat-screen TV with satellite channels, as well as wine/champagne for guests. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Mobile hotspot device

• Standard Twin Room

  The spacious twin room provides executive lounge access, a wardrobe, as well as a private bathroom featuring a shower and slippers. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Executive lounge access
  • Mosquito net
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Wine or champagne
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Mobile hotspot device

Guest Reviews

• Mema (1/5): -
• Francesca (6/5): -
• Epiphane (8/5): - The facilities is a good one. The hotel staffs are very efficient and friendly. The hotel restaurant needs improvements. My breakfast service did not meet my expectations. Very poor.
• Joshua (7/5): Good - Breakfast portions were generous with plenty of options. The rooms were neat and clean. The staff were great, friendly and attentive. Location is perfect as well. Nice and quiet but close to other bars and restaurants. Pool was a little smaller than it looked in the photos. Some of the facilities were a little worn out. There was building work going on next door which was loud at times and it overlooked the pool so we had a bit of an audience when we swam.
• Daudi (3/5): Poor -
• Rachel (1/5): Stay away - There is nothing good here There is not one good thing to say about this hotel. 1. It is run down and dilapidated. When you walk in you walk past piles of mattresses in the hall. There is visible dirt everywhere. 2. I chose this hotel because of its quiet location off the main road. They did not inform me that it is in the center of a construction site and there is relentless banging and drilling from 7am to 6pm. Furthermore the construction is around the pool so it is not useable. I came to do work and with that construction noise it was not possible. Furthermore, the wifi did not work. I'm not new to Uganda so none of this completely deterred me. 3. The biggest issue I had was that I was placed in a ground floor room in the center of the construction. I had a sliding glass window that led out to the pool area. I discovered during the night that the window had no lock. As in: anyone could enter at any time. I was too scared to sleep after that and I definitely could not leave my bags to go elsewhere. I checked out first thing in the morning and found somewhere else to stay. Even after all of this, the hotel refused to refund me. Stay far far away. They have no customer service and it's not a safe place until they renovate and start taking customer satisfaction seriously. Lastly: I got tricked by the Google reviews but upon looking at them now, they are all AI bots.
• Kiberu (7/5): Good - THE VIEW AND LOCATION ARE NICE DRAINAGE OF TOILETS HAS TO BE WORKED ON . CLOGS AND SMELLS INTO THE ROOM , ROOM CURTAINS HAVE TO BE FIXED WELL SO THAT PEOPLE FROM OUT DON'T VIEW PEOPLE IN THE ROOM .
• Ibrahim (10/5): Exceptional -
• Valen (8/5): Very good - The food was good. It would help to have a kettle in the room.
• Richard (10/5): Exceptional -
• Samsom (8/5): Very good -
• Reynold (8/5): Awesome - Awesome breakfast in a serene environment
• Hendrik (8/5): - The property is fine for the price. The staff is very helpful.
• Hugo (7/5): Good -
• Abdi (9/5): Superb -
• Anonymous (8/5): It felt secure and a very friendly place. Everyone was obliging! - It was spacious and they cleaned our rooms each morning. There was also a fan available. My room was facing the front so at night there was music and voices from people using the outdoor bar! This made it quite difficult to sleep
• Kiyimba (10/5): Exceptional -
• Linda (6/5): Pleasant - Lovely staff The place was dirty Carpets were worn. The pool was filthy and should come with a health warning.
• Shakila (10/5): - It was excellent
• Mohamed (6/5): Pleasant - Hotel is very good, has a good restaurant and garden ambience is excellent. Rooms are clean. They had mentioned the room had air conditioner but in reality there was just a portable cooler and fan. Also the bathroom shower enclosed did not have a door so water was everywhere after a shower which was dangerous as it was very slippery.
• Ali (2/5): Very poor -
• Verified traveler (10/5): - What I like most about this place is it is absolutely a hide paradise with a beautiful views a full accommodation sauna, steam room , summing pool and breakfast in bed or your choice anywhere you want with out any extra charge .Most of the time we chose the garden area with beautiful Palm tree and birds sound in the morning . The rooms are quit large with very high stander services. We book for 17 days during our stay the service from all staff was excellent, kind and always greeting everyone . On valentine day I was going to proposes to my fiancé so we were looking for different restaurant but come to find out this place had special deal for couple for valentine day so we took it .We had a beautiful evening and my fiancé she loved it. I just want to say thank you to everyone from front deck to the room service people keep up your beautiful smile. This place most definitely is 5 star hotel and restaurant Thank you again Luwam and Frewane also the other girl who works with frewane I for got her name sorry and pastor
• Verified traveler (6/5): - A lovely house no gym and the pool was a waste of space

Photos