Sapphire Hotel

Location: 92 Charles Street, Bloemfontein, za

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Non-smoking throughout
• Front desk (limited hours)
• Free wired internet
• Offsite parking discounted rates available
• Internet access
• Health or beauty spa nearby

Rooms Available

• Deluxe King Room

  The double room features air conditioning, a mini-bar, a balcony with city views as well as a private bathroom boasting a bath. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe Double Room

  The double room features air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room provides a tea and coffee maker, a dining area, a wardrobe, a sofa, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Sofa bed
  • Shower chair
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

• Double Room with Private Bathroom

  Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room offers air conditioning, a minibar, a tea and coffee maker, a dining area, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Michael (8/5): -
• Rorisang (9/5): Fantastic - Staff, big ups to Nthabeleng
• Petrus Stefanus Vermaak (8/5): - Friendly and supportable hosts, comfortable and good breakfast
• Veronica (2/5): -
• Thinavhuyo (9/5): - Beautiful place I liked everything about the place
• Buntu (6/5): -
• Tshidi (10/5): -
• elizabeth (6/5): - The staff friendliness and willingness to assist The sheets were not clean, looked like they were not changed from previous occupants.
• Petronellah (5/5): -
• Khosi (9/5): -
• Siya (10/5): -
• Elias (10/5): Great place - Location N/A
• Agnes (10/5): -
• Kuwa (6/5): -
• Sithandiwe (5/5): Good overall but can be better - Location and cleanliness The bar had all the boxes of my favourite whiskey however none of them were available. I mean none ( only one choice of an unknown whiskey to me). Bathroom needs renovation, cold water tap not opening. No bath tub cap and only hand held shower cord, No proper shower .
• Ayandadhlamini06 (9/5): -
• mkhari (9/5): -
• Jun (10/5): -
• Refiner (1/5): - I first liked it on the photos. The fact that, they've canceled my booking without informing me. When I arrived at night,only to found out that my booking was canceled. I had to sleep in the car with my kids. I learned that,it was canceled because of officials that are regulars. Bad Bad Bad service
• Raquel (9/5): Beyond expectation - The staff is top notch I was assisted by a particular lady and I did not take her name but she assist me even before I made my booking, she is lovely o amazing person definitely in the right profession I though she only treats me that way cause I am a guest until I overheard her dealing with her colleagues. The breakfast was ok, the location perfectly near the venue, they also assisted with my rides to the venue and when I departed. Will definitely book again. I requested them to book me in the same room on my return to Bloem in Oct, nice one ladies and keep it up. They already while I was still there corrected and it is time small to mention. Thank you to the cleaning service you do your work with so much pride
• Xolisa (8/5): -
• Puseletso (3/5): So disappointed - Location All the air conditioners were not working, no electric blankets available. All they could offer was another blanket which was not enough in a cold weather if Bloemfontein. So disappointed. Never again
• Ntanjana (10/5): -
• Nomcebo CHARITY (10/5): The Gamedes - Wheelchair friendly room,cleanliness and exceptionally good breakfast. Outside parking
• Masilakhe (7/5): -
• Mozwakhe Solomon (6/5): - The breakfast was of low standard Breakfast
• Mary (8/5): - Friendly staff Cleanliness
• Peter Thabo (10/5): One of the good places to satay around South Africa - The view of the place and where it is located, the staff member caring and loving staff members. with the spirit of making sure you are seated comfortable in there little Palace. i am very much impressed with the place and how it looks, cleanness and comfort. KEEP IT UP LOVED THE PLACE NOTHING I DIDNT LIKE......I LOVED EVERYTHING ABOUT THE PLACE............KEEP THE GOOD WORK UP.
• Ricky (5/5): Not the worst, not the best - The fact that I could checkin early I only checked in as our vehicle broke down, I explained this to the staff that if the garage would have our car fixed we would not have to spend the night and would not be eating the included breakfast. We were still forced to pay the early book in fee despite this and not staying over, as our car was finally fixed. The noise through the bedroom door meant we could not get in a 3hr nap before leaving..
• Mathebula (8/5): - Proffessional staff, clean, location is ideal near CBD. Breakfast spread is delicious. No carpet in the room even in the shower.
• Theunis (1/5): - Nothing Worst Hotel ever. Cannot call this a hotel. Dirty , aircon did not work , no shower , beds very hard and no secure parking.
• Neo (9/5): -
• carles (10/5): -
• Jonas (10/5): - Everything Nothing
• EUGENE (10/5): -
• Shasha (10/5): Home away from Home - Breakfast Good Good but please do something about Parking Please do something about Safe Parking
• Mohlabi (5/5): -
• Agnes Mokgoro (10/5): -
• Andiswa (8/5): It’s a very nice building that has huge potential. I’m rooting for the owner , can’t wait to see how it will look after - Very well located not too far from the highway. It was cold. Granted there’s some work stilll being done so our room did not have air con/heater
• Topollo Debra (10/5): - Staff treatment
• Sibusiso (8/5): I like the place , it was very close to my event and good value for money - Stuff extremely friendly and welcoming , good personality and always willing to help I think it needs fresh look and inside parking. It should be modernised
• Vishnu (7/5): -
• Moses (10/5): -
• Katlego (6/5): -
• Bokako (10/5): - Everything including the breakfast... Outside parking next to the main road which exposes one's privacy.
• Finger (9/5): Great service, great food. Highly recommend. - It really is a proper hotel, with room service and the whole package. I think all their staff went for catering and service training as they are all always willing to go the extra mile to help. 9/10. They is also great. I have no complaints.
• KEVIN (10/5): -
• Nosisa (6/5): -
• Lesego (8/5): Convenient and worth the money i paid. - The place was convenient for me and in the proximity of the event I was attending. The staff was friendly, professional, and helpful.
• TANYA (6/5): - Friendly staff, excellent breakfast No coffee in rooms, reception also out of stock. Waited 30min to check if bar had any coffee satchets for room or could offer coffee. Beds and pillows like sleeping on rock.
• Ndivhuho Mesiah (9/5): -
• Tugela (10/5): - Everything was excellent including friendly staff. Nothing
• Oratile (8/5): -
• Thokozile (6/5): The staff was amazing - The staff . They were so friendly and helpful. I’d love to meet them again. The front desk , the cleaners, the chef! I loved them so much. I was in Room 109. It’s was cold and the aircon was not working. They didn’t have coffee satchets. Their flooring was tiles and they didn’t have a carpet so it was so cold for me. Please put carpets. They switched off the fridge and it was releasing water. Imagine what could happen if the tiles are slippery. They had only 1 towel. Just 1?? No ways 😪
• Mvula (9/5): - Cleanliness, friendly staff and nice breakfast. Off-street parking. I didn't feel like the car was safe.
• Tshepiso (8/5): -
• Guest (4/5): -
• Hilda (8/5): -
• Mokhethi (7/5): -
• fisher (8/5): -
• Tshiamo (9/5): - Everything about the place was perfect There's nothing that I didn't like
• Makopano (6/5): - Clean spacious rooms, friendly staff, good breakfast Location not quiet for a scholar like me , it was very noisy during the night
• Klain (1/5): Very low standards - Nothing The bedding was untidy. Wrinkled and dirty Towels was filthy
• Agnes Mokgoro (8/5): -
• Agnes (8/5): -
• Thembakazi (6/5): - What I loved most was that the breakfast during the first two days was really good. The location was perfect, as we were not far from many of the attractions we wanted to see and enjoy. The bed was very comfortable, and I also loved that the water was consistently hot at all times. The two receptionists were absolutely amazing — they were warm, welcoming, and extremely helpful with any issues or complaints we had. They truly made our stay much better. What I did not like about the stay started with the room allocation. The property is in a very hot city, and according to Booking.com, our room was supposed to be upstairs with a balcony and city views. However, upon arrival, we were assigned a downstairs room, which was a bit disappointing. When we got to the room, we immediately noticed that the fridge was not working, and the air conditioning was also not functioning. I reported this to reception, and the receptionist kindly assisted by moving us to another room. In the new room, the aircon worked perfectly, but there was no fridge. My partner ended up moving the fridge from the first room himself once it started working, even though the receptionist had offered to assist. The next issue occurred the following evening when the power went off unexpectedly. Unfortunately, the receptionist on duty at the time did not communicate with guests or provide any explanation or apology, which came across as poor handling of the situation. Additionally, I believe management should have a backup plan in place. Given the reality of load shedding in the country, it is important for a hotel to have a generator or alternative power source to ensure guest comfort. Another concern was the breakfast experience over the weekend. Several items on the menu were not available, particularly during breakfast. I had specifically wanted eggs Benedict and was promised it would be available on Monday, but when Monday came, it was still unavailable. In my opinion, items listed on the menu should consistently be available to guests. Additionally, the breakfast on the third day was not up to standard. The food was overcooked and felt as though it had been prepared long in advance and left in a warmer. It did not taste fresh or appetizing, and both my partner and I were unable to finish our meals. Overall, the quality and freshness of the breakfast on that day were very disappointing.
• Sipho (7/5): - Location Shower facility
• Naidoo (8/5): -
• Amanda (8/5): -
• Raboitshepo (7/5): - Reasonable price Parking on side street
• Siya (7/5): -
• Johan (1/5): Validate BEFORE you book! - Specifically requested secure parking as mandatory. Arranging to park you Car with valuables at a shopping mall 2 min away does NOT count!
• Bonginhlanhla Siphamandla (6/5): -
• Nel (1/5): - We had a terrible experience we phoned ahead regarding parking as we have very specific needs they confirmed that all is good when we got there it was not this resulted in our bakkie to breakdown Aircon was not working continental breakfast was a complete joke and not what was on the menu No hot water. The breakfast was not as advertised there was a lot elemetts not there. No tomato sauce and we ask for butter and it came after we have eaten
• Tsimatsima (7/5): - The service from the staff. There was a smoke odor from the vents and the passage.
• Madeleine (1/5): -
• Dingaan (10/5): -
• JABULANI (8/5): - Breakfast Cold water
• Nomvuzo (8/5): It was fantastic except for the noise - The staff was friendly and very professional. The noise that was made by other guests until dawn
• Mothelesi (8/5): -
• Tsepo (9/5): - Everything was superb Nothing
• Kelvin (10/5): Positively superb, can not and will not fault anything. - Overwhelmed by the happiness efficiency, friendliness of the staff and their consistent stretching to make stay as Awsome as possible. And fantastic food offering. Absolutely nothing worth noting.
• Hazel (7/5): None - The courteousy of the receptionist No parking inside the premises..the cars are parked outside and there is traffic 😑
• Lekubela (10/5): We were given royal treatment in all respects - the Breakfast was what we expected and of high standard. the service of the Kitchen was exceptional. all was up to standard. exceeded expectation
• Salamina (5/5): I won’t recommend for anyone to stay. - The reception and the reception staff only. The bed was not comfortable. Though the bathing water and shower had good pressure and working perfectly. The hotel is old but being clean. I think they are revamping bit by bit. They should buy new and modern furniture for their property.
• masego (9/5): - The room was huge.and the customer service was the best.check in was easy .close to alot of amenities I told the reception I do not consume pork n eggs... but upon breakfast, my request was not met.and had to go to my graduations on an empty , but at least my husband received his breakfast, which was great
• Sabi (10/5): - Comfortable room with everything you might need. Friendly hosts. Nothing
• Ayandadhlamini06 (10/5): - The staff at Sapphire Hotel are beyond amazing they're always making sure your stay is comfortable and all needs are met.
• Nomalungelo (5/5): - The English breakfast I ordered was delicious The air-conditioning wasn't working
• Ayandadhlamini06 (8/5): -
• MODISAKENG (8/5): -
• Agnes (10/5): Feel at home - Friendly cleanyou feel at home
• THUY (9/5): Value for money - Nice hotel, comfortable beds, good breakfast and lovely dinner at well. Nothing
• Busisiwe (3/5): - Our room didn’t have towels and unsafe parking space with the disclaimer that they won’t be responsible for your loss or damages
• Molise (8/5): - The service and the people
• Sacky (10/5): My stay was excellent except for parking. Please do something about it. - I liked everything except parking. Parking outside not good for me
• Agnes (10/5): Relaxing - Nice
• Agnes (10/5): - It’s friendly and safe Safety
• Rop Verheijen (9/5): Prachtig hotel. - Prachtig hotel, ruim opgezet en goede voorzieningen. Ontvangst is uiterst vriendelijk en personeel erg behulpzaam. Op loopafstand van bussen. Eigenlijk niets en dat wat op maandag opviel was dat in Bloemfontein in de omgeving van het hotel heel veel niet open is (restaurants e.d.)
• Surprise Mavuso (4/5): The staff great service but the rooms are of poor quality as the rooms are hot - I liked the services from the staff the moment we checked in The rooms where not fairly prepared, the bedding was smelling a little off and the air conditioner was not working as the room was extremely hot

Photos