El Deseo Serendipity Tortuguero

Location: A la Pavona, Tortuguero, cr

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 11:00 AM - 09:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Facilities for disabled guests
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Public transport tickets
• Adult only
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Private picnics
• Wine release events
• Japanese garden
• Covered parking
• Fishing nearby
• Beach club nearby (surcharge)
• Beach toys
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Queen Room

  The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Cleaning products
  • Linen
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Double Room

  The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Cleaning products
  • Linen
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Queen Room with Garden View

  The double room offers air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room is furnished with a desk and a seating area and provides soundproof walls, a safe deposit box and a quiet street view. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Cleaning products
  • Linen
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Superior Queen Room

  This air-conditioned double room features a desk, an outdoor dining area, garden views and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private entrance
  • Cleaning products
  • Linen
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Queen Room with Garden View

  The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room is furnished with a desk and a seating area and features soundproof walls, a safe deposit box and garden views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Cleaning products
  • Linen
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Double Room with Extra Bed

  The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room is furnished with a desk and a seating area and features soundproof walls, a safe deposit box and an inner courtyard view. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Cleaning products
  • Linen
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Maria (10/5): -
• Nerea (9/5): - Es un hotel moderno y cómodo a primera línea de playa. Los colchones, las almohadas y los baños son de calidad. Nos alojamos solo 3 noches y por fortuna para nosotros debido a la época, nos encontrabamos solos en el hotel. Destacamos la limpieza exhaustiva tanto de las habitaciones como de las zonas comunes, la calidad, cantidad y variedad del desayuno y lo más importante el excelente equipo que siempre estaba atentos a nosotros y a los detalles. Sin duda espero que cuiden a sus trabajadores para que el hotel mantenga el valor que tiene actualmente. Lo único que podríamos echar en falta es una pequeña piscina ya que la playa, aunque si puedes meterte en el agua, suele tener muchas corrientes. En general, repetiriamos!
• Peter (8/5): Schönes Hotel direkt am Strand. - Das Hotel ist direkt am Meer gelegen. Es war ein dunkler Sandstrand, den man so auf den Bildern vom Hotel nicht erkennen kann. Wir wurden am Bootsanleger abgeholt und unser Gepäck wurde zum Hotel gebracht, was sehr hilfreich war. Das Personal war sehr freundlich und hat bei Buchungen von Touren und Restaurantempfehlungen geholfen. Wir konnten unsere Sachen im Trockner trocknen, nachdem wir bei einer Tour nass geworden waren. Die Zimmer wurden sehr gründlich gereinigt, auch zwischendurch. Insgesamt fanden wir das Hotel gut. Neben unserem Zimmer war eine Nitsche, die mit Bauresten und z.T. Unrat gefüllt war. Das sollte entfernt oder mit einem Vorhang verdeckt werden Die Stühle am Strand müssten erneuert werden. Wir fanden das Hotel im Vergleich zu anderen Hotels in Costa Rica etwas zu teuer.
• Frederic (10/5): - tout rien
• Debbie (10/5): A gem of a place - What's not to like about this place! Everyone was so friendly and helpful. The breakfast was delicious and more than enough to get you through a mornings sightseeing. On our last morning we watching the monkeys on the roof next door having their morning roll around too. The room was large, clean and had what we needed for our stay. The bed was comfortable and it was a quiet location. Don't be fooled by 'a garden view' room. No garden, a small courtyard that is blocked off so no natural sunlight can get into the room we were in. As we were only there to sleep it didn't detract from our stay at all
• Linda (8/5): - Great location by the beach with beach chairs 5 minute walk to centre of town Great breakfast Attentive staff The bar was quite limited
• Betsy (10/5): - Lived staff, breakfast and common room. Shower ran cold
• Lisa (10/5): Ganz besonderer Pura Vida Vibe! - Sehr schöne und stilvolle Unterkunft direkt am Strand mit ganz besonderem Pura Vida Vibe! Das Personal ist so freundlich und zuvorkommend und hilft dir sogar dabei, Tiere zu finden. Die liebe Saray hat uns an der Bar mit leckeren Drinks und Snacks zu fairen Preisen verwöhnt. Das Frühstück war sehr vielfältig und alle Wünsche wurden uns erfüllt. Auch Touren kann man über das Hotel buchen, bei denen wir einen privaten, sehr netten und kompetenten Guide Jonny vermittelt bekommen hatten! Touren finden abseits von den großen Touristen Touren statt und sind sehr empfehlenswert. Zu unserer sehr frühen Abreise, kam das Personal extra früher, um uns Frühstück to go zu richten und unser Gepäck zu transportieren. Wirklich ein ganz besonderer Ort, wir würden auf jeden Fall wiederkommen. Danke an alle für die unvergessliche Zeit hier! :)
• Frédéric (8/5): - Hôtel intime avec 6 chambres Le petit déjeuner Super accueil de Carol et Cooper Manque juste une piscine, on est en bord de la mer des Caraïbes mais difficile de se baigner.
• Roshni (7/5): -
• Melanie (8/5): - Ungepflegter Strand, sehr schmutzig, Abfälle liegen am weg, am Strand Plasrestühle, abgenutzt
• Klaus-Joachim (9/5): Jederzeit wieder in Tortuguera - außergewöhnlich freundliches und zuvorkommendes Personal, das alles tut, um sich rundum wohl zu fühlen. Viele kleine Aufmerksamkeiten
• Nicole (9/5): Lovely choice in Tortuguero. Very modern and comfortable - The best part of our stay here were the staff, so kind and so helpful. A special shout out to Cooper the manager, Sofia our driver, and the lovely ladies at breakfast. Incredible location with sea front but short walk into the town centre. Exceptional service arranging transport and tours, we booked transport from San Jose and to Cahuita as well as a night tour and a boat tour - all went as planned. Room very comfortable and spacious, good beds, and lovely decor (we booked slightly bigger option). Breakfast was good and plentiful. Overall quiet and were able to get good nights sleep here. Very much recommend this hotel! The only small complaint I would have is that our shower wasn’t properly cleaned before we arrived - there was a lot of hair balls from previous guests. The room was cleaned in the morning and evening time on day one, which we read was the norm there, but then it didn’t happen again in the evening times after that so the room did accumulate quite a bit of sand.
• Florence (6/5): Pour le prix une piscine serait la bienvenue - Petit déjeuner top Personnel de service au top Prise en charge dès le parking à l’aller comme au retour par hozni top Lit 140 Pas de piscine Prix trop élevé pour prestation Musique trop forte on entendait pas la mer !
• Michele (9/5): - Die Freundlichkeit und Hilfsbereitschaft des Personals. Die Grösse der Zimmer und der Zimmerservice.. Die organisierten Tours vom Hotel. Supererlebnis im NP Boottour mit Guide Johny. Gar nicht
• Tea (7/5): Luxe kamers voor een iets te hoge prijs. - De kamers waren erg mooi ingericht. Het is een kleine accommodatie . Gezien de prijs zou het fijn zijn als er ook een zwembad aanwezig zou zijn.
• Julia (9/5): - The staff were very friendly and helpful, nothing was a problem One or two minor maintenance issues with the room but nothing that spoiled our stay.
• Laura (9/5): - Super aardige mensen! Je wordt vanuit de haven van Tortuguero opgepikt met je tassen dus je weet meteen waar het is. Het is 5min lopen en dan zit je ook heerlijk aan zee. Kamer is prima, lekker met airco. Ontbijt kan je kiezen tussen continentaal en lokaal, super lekker allemaal. Achter de accommodatie staat een amandelboom waar groene ara's graag komen ;) Voor een heerlijke plek met alle restaurants in de buurt, zonder dat je een watertaxi hoeft te nemen, moet je hier zijn! Een dikke aanrader! We hadden last van een lekkage in de badkamer, maar dit is de volgende dag direct opgelost!
• Jill (9/5): Een gastvrij verblijf in een prachtige omgeving - De vriendelijkheid van het personeel waardoor je je als gast heel erg welkom voelt. Ook de tours vanuit het hotel, met guide Johnny, zijn top! Niets.
• Alberto (4/5): -
• Ivonne (9/5): Excellent stay - We stayed at the hotel with my sister this february 2026. We had an excellent stay at el Deseo. The hotel is very kozy and rooms are extremely clean. Breakfast is also great but what we had liked the most was the attention received from all the staff from the hotel. They did their best to make our experience at el Deseo the best and we are very greatful for this. Alicia, Saray, Maia, José and Cooper, thank you very much for everything! You are simply the best!!🫶🏻
• Gaël (5/5): Un accueil certe mais une déception sur le rapport qualité/prix - La proximité avec l’océan. L’accueil du personnel. Le rapport qualité n’est pas du tout au rendez-vous. La chambre est au milieu d’un patio sans aération possible en dehors de la climatisation. Pour avoir fait de nombreux hôtel, on n’est clairement pas dans un 4 étoiles (tout juste 2)
• Coral (5/5): - La ubicación es buena para ir a la playa y al parque de tortuguero, habitaciones amplias La calidad de la comida es mala y cara.
• Robyn (6/5): Nice location, but won’t stay again. - The property is close to the Caribbean Ocean, and you can for miles! The second floor common area and staff made up for the deficits of this property. It wasn’t anything like what I expected. There was a really strange smell to the room. We had to point out, and have cleaned, the mold on the air conditioner vent and on the painting below it (I later saw some on the painting in the bathroom). I have asthma and I had a really hard time sleeping/ breathing in our room. For the price, the bed should have been at least a queen (not a double!) There was a twin bed in an undesirable corner. Unfortunately, we got Room #1 and there is absolutely no privacy! The blinds barely covered the windows at certain angles, and we had no windows that we could open to let in fresh air. Room #1 looks right at the reception/bar area.
• Thomas (9/5): -
• Oren (10/5): Great hotel with the friendliest staff ever - We had a wonderful experience. The room was spacious and comfortable, with excellent air conditioning. The staff was exceptionally friendly – receptionists, guides and housekeeping - everyone. They were also super helpful booking tours. Breakfast was very good as well. We highly recommend this hotel. Nothing.
• Laurence (4/5): Personnel au top mais hôtel indigne d'un 4 étoiles !! - Le personnel bienveillant et accueillant Ce n'est nullement un hôtel 4 étoiles : - La chambre donne l'impression d'être en prison: au rez de chaussée, fenêtre embuée donnant sur un patio sombre et délabré - Le plus gros problème était l'humidité excessive dans la chambre : impossible de faire sécher nos vêtements, pire les vêtements mis secs dans la penderie étaient mouillés le lendemain ! Même nos guides de voyages étaient gondolés après deux nuits passés dans cet hôtel. - petit déjeuner simpliste, peu varié et peu copieux, même pas un morceau de pain - abords de l'établissement négligés
• H.M. (7/5): -
• viollin (9/5): - Le personnel très attentionné, bienveillant, disponible et souriant. Ça a compensé largement les petits défauts de l'hôtel. L'emplacement au bord de la plage L'organisation des transports et excursions directement par l'hôtel Chambre qui sent l'humidité et sol pas très propre, mais seuls points négatifs à trouver. Excellent séjour dans cet hôtel avec un staff super
• Michal (10/5): - Staff, rooms, location, breakfasts, activities :)
• Marvin (9/5): -
• Peter (7/5): -
• Malte (7/5): Sehr freundliches Personal und gutes Frühstück, zudem unschlagbare Lage. Für ein paar Nächte gut geeignet. - Top Lage direkt am Strand, sehr freundliches Personal, guter Service, gutes Frühstück mit Blick auf das Meer. Das Zimmer hatte nur ein Fenster zum Innenhof, welches sich nicht öffnen ließ, man ist daher auf die Klimaanlage angewiesen. Die Zimmer wirken durch die Betonbauweise zudem recht karg. Die Tür zur Toilette hat einen Spalt und schließt somit nicht richtig ab.
• Caujolle (7/5): Détente garantie - Personnel très agréable et accueil pro. L'emplacement est bien, la chambre est très basique avec une bonne literie. Mention spéciale pour Johny le guide! Le petit déjeuner n'est pas mauvais mais cela peut être mieux, un petit effort.
• Jessica (10/5): Wonderful and relaxing stay - Had a wonderful and relaxing stay at El Deseo. Located just steps from the beach and an easy walk to the village too. The room was spacious and cleaned frequently throughout the day which was a welcome surprise. The hotels terrace area is a great place to relax and watch the local wildlife. The best part of this hotel is the staff. I have travelled quite a bit and I would say the staff at El Deseo were the kindest and most hospitable I have ever come across. They were all so attentive with big smiles on their faces all the time. A special shoutout to Alicia who helped us a lot before and during the stay. Highly recommend for anyone visiting Tortuguero.
• Robin Sulik (9/5): Wonderful place, wonderful people, amazing location, beautiful experience. - Incredibly nice staff and helpful in all we needed from servers to admin, housekeepers, boat, driver - gracias! Location cannot be beat - directly on Caribbean oceanfront with beach chair area and 2 spacious under cover areas for dining & relaxing, plus an all - day outdoor bar/cafe. Good hearty CR breakfast (continental also offered.) We wished there was swimming, but the current/riptides are just too strong - beautiful to watch the waves and walk the long beach though. Located on the East side of the village, an easy walk from the main "street" and boat transportation. (no motorized vehicles - transportation within the canals by boat, and in town along dirt or paved paths, both of which added to the feeling and enjoyment of Tortuguero.) Good space in the rooms, good sized bathroom, comfortable beds, clean. Tortuguero was a special experience - for the natural surroundings but also the environment of the village and people. Don't miss learning about Sea Turtle history & global conservation efforts at the SeaTurtle Conservatory just north of the village (watch the movie to get the full scope). We had a great chat with a very knowledgeable tour guide waiting for his group to watch the movie - shared experiences re: our respective home habitats - very enjoyable and informative. Our experiences with Roots guides (canal tour and night tour) were wonderful - great knowledge, great outings - enjoyed talking with the person booking the tours, and Febien (Fabien?) our tour guide for both a boat tour and night tour was knowledgeable and enjoyable to talk with. (PS: our hotel's boat ride to Tortuguero was a mini tour of river wildlife - thank you!). For 2 of the 3 of us, Tortuguero was our favorite experience of the trip across 4 areas (& 2 oceans). It really was wonderful overall. The only very minor note is our room was a little dim - windows, but on a dim interior courtyard. No worries though, it helped keep the room cool and we weren't there to stay inside our room.
• Martin (8/5): Tres agreable grace à l'equipe de l'hotel - Le personnel trés attentif et aux petits soins pour nous.
• Eyal (9/5): - The staff in this small hotel were outstanding. Our room was cleaned several times a day. Our guide Johnny was great. Our excursion with him were all with small groups, so we got more attention. Thank you to the Karol, Alicia, Sarai, Rebecca and the rest of the crew. You made our stay wonderful.
• Vera Mira (7/5): -
• Sabine (6/5): - Die nähe zum Natur und Strand. Kein Fenster im Zimmer welches man hätte öffnen können. Das Frühstück war nicht abwechslungsreich. Nur zwei zur Auswahl!
• MIGUEL MARIA (8/5): - Cercano a la ñlaya Sin desayuno hasta las 7a
• André (7/5): - Strandlage, sehr freundliches Personal. Fussdusche am Strand
• Eric (9/5): - Low-key, small hotel with no frills but well located in the residential part of the town and right on the beach. Friendly staff. Breakfast was a bit limited
• Michal (10/5): - Everything was grateful. Very good team Nothing
• Julia (9/5): - Super schöne Lage, sehr freundliches Personal, gutes Frühstück, gepflegt Aufgrund des Klimas etwas feucht
• Maria (8/5): Relaxed med karibisk känsla - Avslappnad stämning, familjärt. Personalen gjorde allt för att vi skulle vara nöjda. Läget på stranden helt perfekt o ändå så nära till allt annat.
• Nancy (8/5): -
• Michael (9/5): Schöner Aufenthalt in Tortuguero - Das Personal war sehr zuvorkommend und stets präsent, toller Service. Die Zimmer waren etwas muffig, aber ganz stilvoll eingerichtet. Kühlschrank auf dem Zimmer wäre toll.
• Ramón (10/5): -
• Christine (10/5): Loved location and we were lucky to have a sloth in tree near hotel - Very nice big room for suitcases and nicely decorated
• Irma (8/5): - Wir waren 3 Nächte im Hotel. Es ist kein Luxus Hotel, aber eines der besseren, wenn man am Meer sein möchte. Die Lage ist perfekt, direkt beim Strand und das Meer war herrlich. Das Personal ist durchgehend sehr freundlich und zuvorkommend. Wir haben den Aufenthalt in vollen Zügen genossen.
• Silke (9/5): -
• christina (10/5): In a rustic jungle setting this hotel delivers comfort and care - Great location overing looking the sea. Modern and stylish. Very comfortable beds and wonderful hot shower. Everyone was exceptionally happy, helpful and generous with their time. Escorting us to the centre of town when we needed to meet our guide Boa. Highly recommended!!! Nothing.
• Gaëlle Gomes (9/5): - Très joli hôtel en face de la mer et le perdus est vraiment montré adorable et très serviable.
• Oscar (8/5): Lugar tranquilo y cómodo - La ubicación frente a la playa, me parece es lo mejor del hotel, se puede llegar caminando a los restaurantes de forma cómoda, el pueblo es pequeño, la atención del personal muy buena y resolvieron nuestras solicitudes de forma rápida
• Jade (1/5): El deseo signifie rêve, l’hôtel devrait plutôt s’appeler pesadilla - cauchemar. Nous avons eu la chambre numéro 5, qui e - Le staff La chambre était une cave, les draps étaient mouillés tellement la chambre était humide, l’odeur d’humidité était tellement nauséabonde qu’on ne pouvait pas dormir
• MC (9/5): - La localización y la atención del personal. La cama y almohadas muy cómodas. La terraza con billar y la cercanía de la playa El desayuno muy básico, pero rico. Las ventanas y puertas de la habitacion no tapaban bien y daba la sensación que te podían ver desde fuera y no tener privacidad
• Noelia (9/5): -
• Aleksandra (6/5): Okay…. - Location on the seaside is nice. It’s a modern hotel with overall good standard facilities 1) Spent of mould 2) Pumping loud music all day long 3) Staff making a big deal of what time you’ll have your breakfast, making you decide 24h before…
• THIERRY (9/5): Spot idéal pour découvrir Tortuguero. - Petit hôtel à proximité immédiate de la plage. Service attentionné et sympathique. Organisation des excursions avec des professionnels. Simple et Confortable. Idéal pour profiter de votre séjour. Rien
• Christine (9/5): Bel établissement au bord de la plage - Grande chambre, bel emplacement au bord de la plage au calme Bon petit déjeuner Équipe jeune, dynamique et très sympathique Chambre sombre et prix quand même cher par rapport aux autres établissements dans Tortuguero
• Alessandro (8/5): Un buon albergo rispetto al contesto - Posizione di fronte al mare , vivacità dello staff La stradina per arrivare all'hotel è piena di immondizia e strutture fatiscenti
• Romero (10/5): Nous recommandons mille fois - Petit coin de paradis. Le personnel était d’une gentillesse incroyable, tous serviables et tellement souriants. Le petit déjeuner était entièrement fait maison et très bon. Le logement était très propre. L’hôtel était sur la plage et à 5 min à pieds du village. Nous avons adoré.
• Joé (8/5): -
• PATRICK (9/5): - Le petit déjeuner, l'accueil du personnel et l'emplacement sont les sujets qui nous ont le plus satisfaites. Rien à signaler.
• Elena (8/5): -
• lluis (9/5): Brutal estancia en tortuguero - Todo Nada
• Federica (10/5): Ottimo posto dove alloggiare a Tortoguero - Struttura di fronte all’oceano e a pochi minuti a piedi dal centro di Tortoguero e dal parco. Staff disponibile, attento e gentile. Camera grande.
• Lay (10/5): Beautiful, friendly place - Brilliant customer service. They could not do enough to help us! Nothing
• Lay (10/5): An example of fantastic customer service for the rest of the world! - Our daughter forgot her laptop which she needed for work and Cooper ( hotel manager) could not have been more helpful - lending us his own personal one to use. Absolutely outstanding customer service from him particularly, but also from all the staff, who were caring and helpful. Nothing
• Adriaan (9/5): Superb - Sweet staff, great location, would recommend:)
• Stéphane (8/5): Very good - Situation, personnel La situation de la chambre , sombre
• Marco (6/5): For this rather pricy room, I would have expected more luxury and comfort. - Friendly Staff, Super Service, great leasure activities (lounge, hammocks, billard), superb location right at the beach, fantastic breakfast Rather dark rooms, no view to either garden or seaside (only a window to an internal launge), because the room was so dark, it was a little “smelly”.
• Sally (9/5): Lovely stay in great location. - Had a lovely stay and the service was really good. They carried our bags from the boat and nothing was too much trouble. Nice area outside with seating overlooking the sea. Perfect location. Nothing.
• Jessica (9/5): Superb - Absolutely wonderful staff! They are incredibly kind and always ready to help—whether it’s arranging transportation for your luggage, assisting with activities, or welcoming you with a refreshing drink upon arrival. The location right by the beach is simply perfect—peaceful, relaxing, and the ideal place to unwind. Highly recommended!
• Bastien (9/5): Superb - Beautiful place to stay. Quiet and well managed by Cooper. It is not cheap, but this is a gd standing for such a remote place. Verry easy organisation and communication before arrival. The Town and parc is probably more enjoyable under low season to avoid mass turism. The hotel is out from main street so calm anyway.
• Paul (7/5): Simple, small boutique hotel on the beach - Quieter part of Tortuguero by the beach, which was lovely for sunrise. Staff were very helpful organising tours, arranging pick up etc. and attentive during our stay. Breakfast was nice. Bit of a dark walk back at night to the hotel. Quite expensive for what’s provided when comparable to other parts of Costa Rica, but price seems to be competitive for Tortuguero (which is totally worth visiting!)
• Cheryl (10/5): Very nice location and staff - The location right on the beach was perfect. Lots of birds in the trees around the property. The staff here were very friendly and helpful. Julie served our breakfast each morning. She was excellent. All of the staff working here were professional, friendly, and made sure we had everything we asked for.
• Barbara (9/5): Great low key stay on the Caribbean side of tortuguera with a short walk to park and dining. - Caribbean - front. New construction with comfortable amenities. Convenient for dining and parks, no boat trip required. Lots of wildlife around the town. Ask for a tour with Carlos Peres- we did his morning bird walk in town and the 11 am park walk and they were the best of our two weeks across Costa Rica. Breakfasts were great - fruit was lovely, good coffee and pancakes and eggs to start your day. Service was excellent and very present, including the 10 plus minute walk where they handled the bags to the dock. Nice upstairs deck lounge with ocean views, and chairs at the beach for chilling. Big windows onto small bar and courtyard meant reduced peace and quiet, although windows were one way. No fridge in room. Marginal canal trip arranged by hotel - guide spent most of his time shooting the breeze with one guest in Spanish on our English tour - few animals due to speed and noise we created. Redeemed somewhat by a basilisk lizard walking on water. Recommend finding a tour with a guide who paddles a canoe for you and focuses on birdwatching, to go more slowly and see more, if you want to appreciate wildlife. That seemed to be the way the eco lodge boats were set up.
• Danielle (10/5): Exceptional -
• Linda (7/5): Great stay in Tortuguero - Beautiful hotel direct at the beach. The staff was so friendly and helpful. Great breakfast The rooms did smell moldy and it was very humid inside. The AC did not help with the humidity. The location is great but be aware you cannot swim at the beach.
• William (7/5): Great arrival and departure via boat. - Location on the beach. Room was comfortable and breakfast was good Very close to other backpackers’ hostels
• Roy (9/5): A wonderful beach side rustic location with excellent service. - The staff were helpful and friendly and the location was amazing The beach was littered with plastic from the Caribbean.
• Andrew (8/5): Ideal. - Great staff lead by Viviana. Always so willing to help us experience the delights of a fabulous community. Nothing.
• Sue (10/5): Exceptional - The location cannot be beat! It is next to the beach and steps away from the national park. Beautiful views! Staff was amazing and responsive to any requests. We especially enjoyed our breakfast. Staff was very helpful prior to our arrival making sure that all of our needs were tended to. I highly recommend this hotel!
• David (8/5): Recommended - Great location at the beach, close to the tow 2-3 minutes walking. The staff was superfriendly and helpfull
• Karen (7/5): Fabulous setting by the sea. 6 roomed hotel, all rooms open into a courtyard. Only had warm showers. Staff great and hel -
• Christine (8/5): Comfortable - Comfortable beds. Lovely breakfast. Helpful staff. A 10 minute walk to town centre. Could book tours through the hotel. Johnny the tour guide was amazing!!! So so knowledgeable and fun. No pool/ gym. But we knew this when booking.
• Cristian (9/5): Overall a good place to stay, beachfront, with super friendly staff. - Beachfront. Comfortable rooms Minor maintenance details in the room
• Sofia (3/5): Disappointing - It’s worth mentioning that the ladies working at the hotel were very kind, but be very careful with the manager. Do not buy any tours directly from the hotel. Instead, go to the town where you can find the same tours for half the price. We stayed at this hotel for two nights in Tortuguero, and unfortunately, the experience was disappointing. The manager charged us almost double the normal price for a walking tour in the rainforest. Later, after the tour, we found out we had been deceived. When we confronted him, he tried to come up with excuses and told us we were just confused because of the different currencies, again trying to make us look ignorant because we are tourists.
• Abdourahmane (10/5): The staff was super friendly , beachfront , good music taste, super breakfasts - Staff super friendly
• Miranda (9/5): Fantastic hotel for exploring . Staff really make this hotel . Cooper and his team were so welcoming and helped us to or - Cooper was brilliant and meet us from the port to carry our bags etc . Location on the beach next to the national park . Helped us to organise tours to see the Turtles and boat trip on the canals . Gave us torches and binoculars to use . Breakfast was great and we could have whatever time we wanted . Organised for us to have later after an early morning boat trip . Nothing . Maybe water bottle in room each day would be nice
• Christian (10/5): Exceptional - The team is amazing creating a very relaxed and professional atmosphere Nothing
• Liat (9/5): A great place to stay in Tortuguero - I stayed at the hotel with my family, and the attention we received was outstanding. Even though we didn’t inform them of our arrival time, they met us at the port with a cart, anticipating our needs without us asking. When I inquired about the breakfast time, the response was, "Whenever you'd like it." Alicia consistently checked in to ensure we had everything we needed. I really enjoyed the facilities on the 2nd floor where we stayed when we weren’t out exploring. Wifi was not funcioing well
• Desrosiers (10/5): Exceptional - Cooper the manager was really knowledgable about the area and arranged all the best transportation and tours for us with the best guides! Its exactly what you need in a place like Tortuguero where the fun lies in the expeditions you take. Our breakfast was delicious and always ready right when we finished the morning tours which was really thoughtful and appreciated. Moreover, as a lesbian couple, we're always a bit weary of hotel staff when we travel but it was not the case here - everyone was so friendly and we would definitely qualify this hotel as LGBT-friendly :)
• Laurent (4/5): Disappointing - The hotel is rated as a 4stars hotels but this is total non sense. It is upmost a 2 stars. This is not only this hotels but most accommodations there are poorly setup. Rating the hotel as it should would be fair. That Booking is rating this hotel a 4 stars is very misleading.
• Svenja (10/5): Exceptional - The service from the girls at the bar and the guys around was amazing! Great location next to the beach with parrots and hammocks in the trees :)
• Elena (10/5): I can’t wait to be back. Tortuguero is a very special place. I’d love to come back for a longer stay - You need to know how is Tortuguero to appreciate the luxury at El Deseo Serendipity. Standards are not the usual. For us two major luxuries were windows and Air Conditioning. A plus were the beds which were really comfortable. So far the best in our trip, and we’ve been to other nice hotels. Staff was very friendly and very helpful. They run the place very efficiently. Also you’re located in Tortuguero, so you don’t need Taxi’s to access the restaurants or tourist tours. Nothing
• Shahar (10/5): Great place to stay - The staff went over and beyond to make our stay excellent Nothing
• Emma (8/5): Very good - we were greeted at the dock by lovely staff who carried our bags the short walk to the hotel, beautiful location in Tortuguero. the room was fabulous with a huge bathroom, comfy bed and air conditioning. staff were so helpful, would recommend.

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