Welcome London South Kensington

Location: 9 Emperor's Gate, London, gb

Star Rating: 8.6 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Non-smoking throughout
• Smoke alarms
• Free wired internet
• Internet access

Rooms Available

• Standard Apartment

  This spacious apartment is consisted of of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV, a washing machine, a coffee machine, a wardrobe as well as city views. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Deluxe Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a coffee machine, a wardrobe as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Two-Bedroom Apartment

  This spacious apartment includes 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment offers a flat-screen TV, a washing machine, a coffee machine, a wardrobe as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• One-Bedroom Apartment

  This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV, a washing machine, a coffee machine, a wardrobe as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Carbon monoxide detector

• Apartment with Balcony

  This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV, a washing machine, a coffee machine, a wardrobe as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

• Two-Bedroom Family Apartment

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, a coffee machine, a wardrobe, a flat-screen TV, as well as city views. The unit offers 3 beds.

  Max Occupancy: 6 (5 Adults)

  • Shower
  • Hair dryer
  • Refrigerator
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• Michele.B (9/5): Veramente bella - Tutto. La casa era ben fornita di tutti i confort e posizione ottima vicino alla metro e supermercati Niente
• Tímea (10/5): We'd love to come back again. - A spacious, well-appointed apartment in a prime location. The subway's open ventilation shaft is right across from the house, so you can hear the subway noise even at night.
• Norma (10/5): -
• Nicole (7/5): Lindon calling - I loved the location.. I could walk everywhere I needed to be... The bed was extremely uncomfortable...hard as a rock... the couch in the living room...was just as bad.. not comfortable to sit and watch TV...so..that needs an improvement.. credit to Cristina for organising a mattress topper for me...straight away.. it made abit if a difference... bed needs a big improvement!! As does couch..the location is definitely the selling point... apartment is big too...which is a bonus..
• CATERINA (10/5): Posizione ottima, attaccata alla metro e a molti negozi. Alloggio pulito e dotato di tutti i comfort. Staff molto dispon -
• Brian (10/5): Good sized, comfortable flat with excellent access to London - Great space for our family of 5 to stay while exploring London. The flat was immaculately clean, with enough room for all of us to sleep. There’s only one bathroom, but the counter and mirror area are large enough for multiple people to be using simultaneously. There’s a good assortment of cookware and dishes so we could easily make breakfast. Access to groceries, transit, restaurant and cultural institutions couldn’t be better. The shutters don’t fully keep the light out for sleeping, so I’d recommend bringing an eye mask. Also there is a lift, but it only begins on the first floor (not the ground floor), so do note you’ll need to be prepared to climb at least a flight of stairs with your luggage.
• Ludovic (9/5): Parfait - La proximité par rapport aux stations de metros, des restaurants, des super marches, etc. Très difficile de trouver un point negation
• Valeria (9/5): -
• Floris (9/5): - Struttura pulita, attrezzata e confortevole, ha divano letto e grande divano nella zona soggiorno (oltre alla camera da letto) quindi è come se avesse due camere da letto! Il bagno è grande, i soffitti alti e il clima interno è perfetto! Metro e supermercati veramente a un passo. Hyde Park e Natural History Museum comodamente raggiungibili a piedi! Manca una presa per il fon nel bagno e si sentono i treni notturni ma non compromettono il soggiorno.
• cyril (9/5): excellent - appartement très agréable, très bien situé, accès facile
• Laura (9/5): Très beau logement et bien situé - Très bien placé, propre et facile d'accès. L'organisme était au petit soin et présent si nous avions un problème. Le logement est spacieux, nous étions 4 et nous ne nous marchions pas dessus. Il faut être au courant que le métro est à côté et cause pas mal de bruit mais avec la fenêtre fermée, pas de problème. Le canapé lit est peu confortable si 2 adultes dorment dessus.
• Carlos (9/5): We had a great stay at the flat. The place was spacious and comfortable, the location could not be better. A great place - Fantastic location, beautiful neighborhood close to tube and restaurants, grocery stores, shops and museums Minor issues only. Building door bangs very loudly when not held while closing, which most people in building seemed to forget to do. Bathroom sink is very shallow, water always spilt on the floor. You may hear noise from flats above and below, particularly steps above depending on tenants. Nothing too disruptive but it’s all that wasn’t perfect. Would love to return.
• Georgie (10/5): I highly recommend Welcome London South Kensington and would definitely stay here again. - The location is fabulous. A less than five minute walk to Gloucester Road Tube Station, which is serviced by the Piccadilly, Circle and District lines. Close to museums, Albert Hall and Hyde Park, as well as Chelsea. The apartment was very clean, comfortable, well equipped and thought out. It seemed all was provided. The washing machine was great! (we have stayed in some places where the washer didn't work) The online pictures were really accurate too. It was reassuring to have three contact telephone numbers displayed clearly at the apartment. Nothing. Had a fabulous time here!
• Ger (8/5): - De ligging en het comfort Geen live-contact en geen aanvullende service (zoals bijv. Bagageopslag en het lenen van een adapterstekker UK).
• Eduardo (10/5): -
• Joao (9/5): - Localização Insonorização, janelas antigas que permitem a entrada de algum som da rua.
• Gözde (8/5): - The apartment was spacious enough. The kitchen was fully equipped. The apartment was quite warm—we even turned off some of the radiators. There was also air conditioning. There are two flights of stairs at the building entrance before reaching the elevator. If you’re traveling with a child or a lot of luggage, this is something to keep in mind. The location of the apartment was also very good. It’s a 2-minute walk to Gloucester Road Station, and there are supermarkets, a pharmacy, and restaurants within a 2–5 minute walking distance. South Kensington, where many museums are located, can also be reached on foot in about 10 minutes For a 4-day stay, housekeeping service could have been provided on one of the days.
• emanuela (10/5): Alloggio consigliatissimo per posizione e comfort - Pulita e silenziosa
• abdullah (3/5): Misleading Listing & No Flexibility - Location only The listing was misleading as the floor level was shown only in very small text inside the photos, not clearly stated in the main written description. This caused a major misunderstanding and impacted my stay from the beginning. I informed the property more than five days before arrival that the apartment’s floor level was not what I expected, especially as I’m traveling with my family and needed a comfortable and suitable stay, but they showed zero flexibility and did not appreciate my situation at all. The only solution offered was to pay extra to move to a higher floor. To avoid ruining my trip, I ended up paying the difference, but it felt unfair and poorly handled. What made it worse was Booking.com customer support. I had to call them around five times and still didn’t get any real help or timely support, which left me stuck until I paid more myself. Overall, the issue was resolved by paying extra not by good service or proper support. I wouldn’t repeat this experience.
• Adenike (8/5): -
• Corradi (9/5): - Buena ubicación y calidad
• Ha Ngan (8/5): -
• Aurelia (10/5): Meraviglioso - Location is fantastic, very close to the metro and walking distance to the museums and parks. The apartment is beautiful, comfortable for our family and looks like the photos. Nothing
• Reem (10/5): رائعة جداً - المكان مريح جداً وخدمات ممتازة ، ومساحه المكان فوق الممتاز 👍🏻🤯🥇 انه بالطابق الارضي
• Iren (10/5): Great place to stay - The accommodation was perfect for a group of friends. Everything was smooth, and the location was great. I have already booked my next stay here. We have nothing negative to say about this property. We had a great stay in London. We will be staying here again.
• Chris Nash-Ruffell (9/5): Another great stay in South Kensington for concert and Christmas shopping, - Stayed in the building before love the location so came back. Smart and clean. As we drove down this time, it was great to be able to pull up in front of the building to unload Lighting over-complicated with the Lutron System which didn't work properly - I think over the years probably incorrect non-dimmable lamps fitted. More of a fan of cosy lamps.
• Evelyn Haydee (10/5): Excellent position, lots of space and great facilities - Spacious apartment, fully equipped with everything needed (and more), swift response from hosts, hassle-free check-in and check-out. Excellent position to visit the city (Gloucester Road station approx. 400 m away. Attached to the station are a Boots shop and Waitrose supermarket - couldn't be better) Two flights of stairs (from ground floor to 1st floor) without lift. The lift can be taken from the 1st floor to the top (this is not clearly stated in the description). Not a problem for us, but it may be for guests carrying bulky/heavy luggage, or people who require accessible facilities.
• Lamine (9/5): Super sejour à Londres ! Avec un emplacement ideal pour les familles - L’emplacement ! Un peu de vétusté, mais comme beaucoup dans ce quartier ancien
• Rob (9/5): Pretty good! - Lovely flat - well appointed. MInor things really but folks upstairs were noiy and bathroom door didn't lock.
• Emir (5/5): -
• Diana (10/5): -
• Nina (7/5): -
• Petra (9/5): Sehr zu empfehlen - Tolle Lage an der Metro, sehr geräumig, Nespressomaschine. Große Dusche. Sehr modern. Die Betten waren etwas schmal
• RAFFAELLA (10/5): Torneremo sicuramente - La posizione e la pulizia Il vetro della doccia è agganciato in maniera precaria e si stacca con facilità
• ROSSANO (8/5): buono - vicinanza mancavano delle coperte e il condizionatore stanza grande
• علي (10/5): -
• Miller (9/5): -
• Dilara (9/5): -
• Luigi (10/5): Accogliente - Accogliente, pulita, ben posizionata. Gli host molto gentili, sono stati molto precisi e molto attenti ad ogni bisogno. Grazie mille, consiglio a tutti questa struttura! Nulla, è stata perfetta.
• Suhrud (6/5): -
• Eric (9/5): -
• JEN (10/5): - Responsive and responsible hosts, great and convenient location very near Tube and everything, highly recommended
• Tiziana (10/5): La posizione è imbattibile, vicinissima a tutti i parchi e musei. L’appartamento era moderno, ben attrezzato e pulito. S - La posizione centralissima e la pulizia dell’appartamento era impeccabile
• René (9/5): Fast 5G-WLAN, clean, nice place - Fast 5G-WLAN, clean, nice place
• Gül (1/5): - Konum Internet yoktu
• Khaled (7/5): اقامه جيده ولايصلح لكل النزلاء - الموقع جيد والشقه نظيفه التكييف غير كافي ويوجد درج عالي للوصول للمصعد في الدور الاول .. لايصلح لذوي الاحتياجات الخاصه وكبار السن ومن يحمل شنط كبيره
• lin (10/5): - 地点很方便，地铁站才5分钟，边上就有餐厅和超市，非常适合家庭出游
• Mariano J (8/5): - Era amplio , cómodo y por suerte tenía aire acondicionado pues nos tocaron dias calurosos . Que la ducha no fuera independiente del cuarto y no tener vista alguna .
• huibin (9/5): 非常好，再来伦敦还会选择，值得推荐 - 位置很好，步行至自然历史博物馆和V&A博物馆只要1分钟，地铁站也在步行5分钟之内，楼下就有租赁自行车很方便，还有电梯上楼，设施完善，自己做饭设备齐全，洗衣机也有
• Helen (8/5): Great apartment. - Location was excellent, few minutes walk from Gloucester Rd station. Quiet apartment, very spacious, air conditioning was amazing and well needed. Beds were comfy, bathroom and shower were great. Lounge was comfy and kitchen was well equipped. Nothing I didn't like, just to be aware, there is no lift to the first landing, then the lift is available. Stairs were a little tricky to navigate with a suitcase.
• Kuan Ting (9/5): 入住時洗衣機和熱水出了點問題，但房務人員很快地就把問題解決了！飯店空間舒適、交通便利、安全、旁邊就有超市非常方便！ - 位置好交通方便、空間大、周圍有超市、客服人員服務效率高
• Prita (8/5): A nice stay. love the neighbourhood. - Location is very convenient. Owner very tentative. the dryer machine, it didnt work. if you bring big luggage you still have to bring up 1 floor before you can take the elevator.
• Magnus (8/5): Great stay in a very nice area. - - Great location - Nice spacial apartment. - Comfortable beds - Nice kitchen area. - Not the same finish as in the pictures. A refurbishment is needed. - Smell from shower drain which was fixed after 2 days. - Noice from subway in the morning.
• John (9/5): Superb -
• Neil (8/5): Very good - Great location, well equipped and spacious Close to noisy Tube line Smell of drains in the bathroom
• Radu (10/5): Exceptional - Nice apartment, good location, quiet area, friendly staff
• Stephanie (8/5): Very good -
• Henderson766 (6/5): Disappointing and needs upgrading desperately - The property was clean and in a good location Firstly, when we arrived the cleaner was still in the property. We did arrive 4 minutes early, however she didn't leave untill 5 minutes past our check in time. While the cleaning was mostly to a good standard, the apartment, mainly the bathroom, is in disrepair. The shower enclosure was clearly very old and the stainless steel was covered in scale and desperately needs replacing. The mirrored cabinets in the bathroom are chipped and flaking and look awful. The toilet is not secured properly to the wall and moves when sat on. If using the sofa bed as a bed, there is nowhere else to sit other than uncomfortable dining chairs and one other chair. In one of the bedrooms there were a sharp staple-like piece of metal sticking out the bed base, which I cut my foot on. Just lucky it wasn't one of the children. There is no lift directly from the ground floor, you have to walk the first flight of stairs, not easy with heavy luggage. The upstairs neighbours kept us and the children awake well past 11pm. Sounded like children running up and down endlessly. The the train passing is very loud also. Slept very poorly. Overall, I feel we paid well over the odds for the standard of this apartment
• Alghamdi (10/5): Exceptional -
• Ying (8/5): happy, convenient and comfortable stay - Well, lots to be listed: Excellent location and service WiFi are good Windows can be open with sunshine and fresh air Comfortable decoration and furniture ... the bed-linen and quilt cover can be cleaner facilities can be checked and ensure working well
• Stacey (8/5): Very good -
• Andrew (10/5): Exceptional -
• Miriam (10/5): Exceptional -
• Cristiano (10/5): Exceptional -
• Ali (10/5): Exceptional -
• Andriani (9/5): Superb -
• Erika (9/5): Excellent option! - Everything. The apartment is ample, comfortable, clean and it has everything you need for your stay. The host was very attent and responded quite fast. Location is great. There’s a supermarket at one min walk and the tube is 3 min lak away. Take your earplugs. The tube passes closely and it can be quite noisy
• Raghad (8/5): Very good -
• Stanislaus (9/5): Superb - Super Location and top Apartment. The beds are very comfortable The bathroom can be renovated it is little bit old
• Hayatullah (8/5): Very good -
• Laura (10/5): Exceptional -
• Sean-james (10/5): Exceptional - Great location, very clean, easy to find and plenty of room for 5-6 people
• Margarita (9/5): It was very nice experience. Looking forward to come again. - The best location. Quiet neighborhood. Very close to all main underground lines. Walking distance to many atractions. A lot of space in the appartments. Comfort beds. Everything you need in the kitchen. Clear communication with the host.
• Ahmed (8/5): Very good -
• Wendy (10/5): Perfect Family Apartment with easy access to Central London. - We loved the location. We hope to stay here again.
• Marieta (9/5): Home away from home - It was a home away from home :) . The apartment had all the appliances you needed to feel at home, and it was really clean and cosy. The location was a game changer. It's only 5 minutes away from the Gloucester Road station, and from there, you can take Circle, Picadilly, or District lines to all important London sights, museums, streets, etc The neighbourhood was so safe and clean! If you are on a budget or just need some sugar for your coffee, you can shop at Waitrose supermarket, which is just on your way to Gloucester Road. The Natural History Museum is just a few minutes away, and it was our first stop after our wonderful hosts let us leave our luggage at the apartment while the cleaning team was working to prep it for us. Thanks again for this kind gesture! The only thing we didn't like after the long days of sightseeing was the lack of working elevator, but we knew that it was under construction, so we were prepared :) and after all the stairs we had to climb walking through London, a few more stairs did not scare us.
• Sarah (5/5): Passable - Overall, the apartment is clean, spacious and well-equipped. All amenities described were found. Check-in and out was smooth. Heating and AC is working well. Despite the host stating that elevator was not working during our stay, the shock of our flat locating in the SIXTH floor was not easy to absorb. As travelers arrive at approximately 3:00 p.m and find NO ONE to help with luggage was another shock! With the host justification it is a self-service apartment, the least they can offer to their guest is some help with two bags weighing 20kg each! Six floor to carry luggages in a very narrow stairs for us two young ladies was the worst experience we ever had in our life. We would have appreciated a heads up of the six floors situation and no housekeeping to help us so we can arrange a help in another way! Even though, it was weird to know no such service provided at 3:00 p.m. Anyway, we were lucky that the elevator engineer agreed to help with the luggage. The host then sent help at approximately 4:47 but it was too late. My advice is to check if elevator is working before booking because it is non-refundable, otherwise be prepared for a week of back and knees pain. Anyway will not come again just for the customer care employee attitude!
• 2robin2 (9/5): Superb - Location for Imperial College, Hyde Park, South Kensington was excellent. The host informed us about the elevator so we were aware. Facilities in the apartment were clean and comfortable. The kitchen was very complete Nothing
• Katy (7/5): Good -
• Menahem (9/5): Superb - The shower is too open and wets the floor on both sides
• Kubovsky (9/5): Superb - Close to the underground. Very comfortable and clean. We were a family of 5 and had enough room. There is one case of stairs before the elevator.
• Andrea (9/5): Great stay - we are coming again. - The apartment is in a great location in South Kensington, right around the corner of underground station Gloucester Road. The apartment was very clean and spacious. The check-in was easy and the hosts were always reachable via email / phone when we had questions. The internet connection was a bit slow in the apartment.
• Carol (7/5): Hosts were very helpful and property was nicely presented and comfortable. - Host delivered extra kitchen items when I requested. The property was quite close to a tube line which was very noisy. Obviously not the host's fault although the property was not double glazed to shut it out. Quite possibly not allowed to change the sash windows.
• Karen (9/5): The flat was clean, conveniently located close to the Gloucester tube, the pullout sofa bed was comfortable, the washer& - This lovely flat was our London home for three weeks! It was clean, conveniently located close to the Gloucester tube, the extra pullout sofa bed was comfortable and the washer/dryer unit was so handy. Most of all, our hosts were always responsive and helpful. They are the best! Thank you for making our stay so wonderful!!! The lift starts on the second floor and you can hear the tube trains in the apartment during the day, but we adjusted.
• Leen (10/5): Exceptional - Great location. Modern and clean with everything you could possibly need and the team is very responsive with any issues
• Kathleen (7/5): Acceptable but not as elegant as the photos show. - The building looks nice and located on a quiet street, which was good after long days of travel and sightseeing. One of the main reasons I chose this property was that it was near an underground stop. A small grocery store and several fast food/restaurants were nearby for snacks or meals (we did not cook - but got take away). The beds and sofas were comfortable. The washer was helpful (only 3 washer pods), except there was no dryer. The flat has plenty of pillows and hangers in closets. Internet/Wifi was acceptable according to my twins. Liked having the video that showed exactly how to get into the secured exterior and interior doors. Unfortunately, we had no power to the unit when we arrived. Due to a significant and unexpected delay in our arrival, we were in a rush because we had theatre reservations, so we were there only a few minutes to drop off our luggage during the daylight. When we returned after 11 pm in the pitch black with no lights, trying to navigate an unknown place and get kids in bed, was stressful. While we tried to contact hosts through Booking.com and local contact number/email, we were unable to get any reply until the next morning. We just had to deal with it. That was also very stressful! Come daylight we located a QR code on a sign, which we couldn't see in the dark, and discovered that someone took directions much to literal and turned off lights and power "at the mains" which was interpreted to turn off power at the breaker box. I believe the host intended that the main light switch for the rooms be turned off. The lack of power also affected the fridge/freezer! The host did check in with us the next morning, but after we found and turned on the breaker box, there were no further issues. However, it may be a good idea to put in a few emergency lights that go on when power is off. Overall, the property was acceptable, but it is NOT the same one as shown in the photo. The photos must be for another unit, perhaps in the same building as the decor was similar. Also, the host mentioned there is an elevator/lift to the floor of the unit, but didn't mention that there was a narrow set of stairs (about 20 steps) to reach the landing where the elevator was located. Would have been nice to know this, as I have issue with my knees. The unit shows wear (scratches on the floor, doors not closing fully, etc) but was functional for our needs. Could not find how to turn off the heated towel rack after several e-mails that explained how to do this. Perhaps some small sign on the wall would be helpful.
• Karen (8/5): Didn’t spend much time in the property but would use again - Good location Clean Comfortable beds Shower door hard to move and noisy Wardrobe door in front bedroom didn’t open
• Viorel (9/5): Superb - very good area, close to the subway, very clean, very communicative and professional host. thank you!

Photos