Sheratton Regency Hotel Nairobi

Name: Sheratton Regency Hotel Nairobi
Address: Mfangano Street Sheratton Regency Hotel, Nairobi, ke

Location: Mfangano Street Sheratton Regency Hotel, Nairobi, ke

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location in Nairobi City Centre

Comfortable Accommodation with City Views

Delicious Breakfast Options

Experience the vibrant city of Nairobi at Sheratton Regency Hotel Nairobi. Unwind in our comfortable rooms with city views and enjoy convenient amenities like free WiFi and room service. Indulge in delicious continental and American breakfast options each morning. Discover nearby attractions such as Kenyatta International Conference Centre and Kenya National Archives. Book your stay now and make the most of your visit to Nairobi at Sheratton Regency Hotel.

Important Information

A deposit may be required at the property.

Policies

Check-in: 12:00 PM - 12:00 PM

Check-out: 10:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Restaurant
Room service
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Process in place to check health of guests
Access to health care professionals
Delivered food - securely covered
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Secured parking

Rooms Available

Deluxe Double Room

Providing free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The double room provides a private entrance, a wardrobe, a tiled floor, a flat-screen TV with streaming services, as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Twin Room

Providing free toiletries, this twin room includes a private bathroom with a shower and slippers. The twin room provides a flat-screen TV with streaming services, a private entrance, a wardrobe and a tiled floor. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Triple Room

Providing free toiletries, this triple room includes a private bathroom with a shower and slippers. The triple room provides a flat-screen TV with streaming services, a private entrance, a wardrobe and a tiled floor. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Single Room

Featuring free toiletries, this single room includes a private bathroom with a shower and slippers. The single room features a private entrance and a wardrobe. The unit has 1 bed.

Max Occupancy: 1 (1 Adults)
- Shower
- Toilet
- Private bathroom
- Slippers
- Private entrance
- Mosquito net
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Trash cans
- Body soap
- Socket near the bed
Standard Double Room

Providing free toiletries, this double room includes a private bathroom with a walk-in shower and slippers. The double room provides a flat-screen TV with streaming services, a private entrance, a wardrobe, a tiled floor as well as city views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Private entrance
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Family Room

Providing free toiletries, this family room includes a private bathroom with a walk-in shower and slippers. The family room provides a private entrance, a wardrobe, a tiled floor, a flat-screen TV with streaming services, as well as city views. The unit offers 2 beds.

Max Occupancy: 5 (4 Adults)
- Shower
- TV
- Telephone
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Private entrance
- Tile/marble floor
- Mosquito net
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Child safety socket covers
- Bottle of water
- Trash cans
- Wine glasses
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Chavodo (6/5): -
Adams (10/5): -
Vlasak (7/5): -
Warui (5/5): Passable -
Adeyemo (8/5): Very good -
Patricia (5/5): Passable -
Owen (7/5): Good -
Ewa (1/5): Bad - On arrival the price was totally different. The staff member told us the marketing person did not updated online prizes. They didn’t want to meet even half way with the prize. So we left for another hotel.
Achiaw (8/5): Very good -
Scor (9/5): Superb -
Zombor (1/5): Bad - not at the price as advertised
Mark (1/5): They cheated us. Don't go there. It's not a safe area - The best was there were two couple of slippers for shower instead one as usual in another hotels Staff is useless and they lied to us, they cheated us, they made us pay twice: I booked and paid through booking in advance, the price was really cheap because booking made an offer for us, that's why I decided to book in there, because of the price. Once we arrived to the hotel they wanted us to pay for the room 23$ because apparently there was a mistake with booking. We refused and told them we have already paid, how they sort that behind with booking is not my business and I shouldn't pay more, and they said ok and let us check in and pass the night. In the morning when we tried to check out it happened the same, they forced us to pay in this case 27$, they told us they said the night before that we would need to pay (they didn't, they only agreed to let us check in), they treated us as a criminal and they kept us there waiting for phone calls for half hour, knowing we were rushing and had to go for a tour. In the end just because we didn't want to lose the tour and they wouldn't let us leave, we had to pay. And I hope we will receive a refund from booking because is their fault they offer something for a price that apparently it wasn't. Plus after of course, the tour which I also booked through booking... They didn't showed up at pickup point. So we paid the room and we lost the tour, both thanks to booking. What a shame! The room was... Ok but noisy, the reception was far to look with a minimum of quality, if you count you are paying for a really expensive room in a location miles away to feel it safety.
Lyncy (1/5): Bad - Poor communication. Price changing at the counter. Rude
Lyncy (1/5): Bad -
Chikondi (5/5): It was ok - Bathroom Bed
Altaf (5/5): It is an old facility, - no hot water in bath room staff
Mohamed (4/5): The room are so small - Nothing Rooms
Walter (6/5): It was pleasant. - Excellent The shower
Kirti (9/5): Superb -
Paulina (3/5): Horrible experience - Nothing Extremely noisy i couldn't sleep properly my 2 nights there. It is located in a street where in the night is full of mini van. horrible towels, they don't have a proper parking, I couldn't recommend this place at all.
Iwona (6/5): Pleasant -
Cosmas (8/5): Very good -
Anonymous (9/5): Superb -
Sharon (4/5): Disappointing -
Dee (7/5): Good -
Leeta (6/5): Pleasant -
Adeyemo (9/5): Guest Experience Management - The staff relationship with Guest, always ready to assist whenever they ask for help. The non availability of tooth brush and paste for guest.
Menasbo (6/5): Pleasant -
Mwendwa (9/5): Superb -
Sherif (10/5): Exceptional -
Beatrice (10/5): Excellent services - The food environment and the comfort My tv had 1 channel
Eduardo (3/5): Poor - Price was cheap This is a 2 star hotel and the price was quite cheap so I can’t complain about it . You get what you pay. However , when choosing a hotel close to Nairobi city centre , I selected this one because it says it has a gym , it has even some pictures on its page. When I got there I was informed the gym was closed and I had to pay to use a gym in another hotel. If there isn’t a gym , that is totally fine , but just remove this information and the pictures from you page. I was only staying for one night and wanted a place where I could work out. If I knew there was no gym in this place , I would have chosen a more comfortable place in a less dodge area. Also , the name Sheratton is misleading as it might give people the impression it has any association with the big chain of hotels Sheraton which is not the case. This is not a hotel for tourists
Moses (10/5): Amazing staff - Amazing place friendmy staff Nothing
Poojary (10/5): First day when i entered room. I found side lamp was not working. Next day they have fixed - I have received better then what i expected.