Hotel Cartagena Dubai

Location: Carrera 1 09 - 116 Bocagrande, Cartagena de Indias, co

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Currency exchange
• Solarium
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Wheelchair accessible
• Kid meals
• Public Bath
• Outdoor furniture
• Coffee Shop on site
• Shallow end
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Pub crawls
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Billiards or pool table
• Free wired internet
• Playground on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Covered parking
• Secured parking
• Garage
• Swimming nearby
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Beach toys
• Vegetarian menu options available

Rooms Available

• Standard Room (2 Adults)

  The double room offers air conditioning, as well as a private bathroom boasting a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Standard Twin Room

  The twin room offers air conditioning, as well as a private bathroom boasting a hairdryer. Rooms on the upper floors are reachable by elevator. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Twin Room

  This twin room has a private bathroom, air conditioning and pool views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Superior Ocean View (2 Adults)

  The spacious double room features air conditioning, as well as a private bathroom boasting a hairdryer. The double room has sea views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Junior Suite Ocean View (2 Adults)

  The spacious double room offers air conditioning, as well as a private bathroom featuring a hairdryer. The double room features sea views. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Master Suite Ocean View (2 Adults)

  The spacious double room features air conditioning, as well as a private bathroom boasting a hairdryer. The double room has sea views. The unit has 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Werner (9/5): Un buen punto para una primera vez por su ubicación - La ubicación Se sentía sucio, empolvado el piso, los ventanales parecían que nunca los habían limpiado
• Solimar (5/5): -
• Wilson (7/5): - Poca amabilidad del personal.
• Chavez (5/5): - Location Lack of maintenance and poor breakfast
• leon prado (10/5): Fácil de llegar y bonito hotel para descansar - Céntrico El restaurante es regular
• DIAZ (3/5): - atención en recepción y parqueadero excelente, ubicación frente al mar, vista al mar en las habitaciones, precios justos, buena climatización. desayuno con pocas alternativas, atención en el restaurante pésima, algunos lugares del hotel descuidados, viejas y mal reparadas, por fuera el hotel se ve hermoso, imponente y moderno, pero por dentro se ve viejo, descuidado y mal restaurado.
• Calderón (10/5): -
• Melissa (3/5): It was okay - The location and aesthetic The shower does do not properly close so while you shower the door constantly touches you and allows a wind draft , the water temperatures are cold.
• Claudio (1/5): Mala experiencia - Nada, muy mala experiencia Todo, muy mala experiencia, sin mantenimiento, las habitaciones descuidadas y sucias, el desayuno horrible y sin variedad, comedor sucio… todavía espero que me arreglen el televisor!
• Oscar (3/5): - La habitacion El trato del personal y la limpieza del cuarto y áreas comunes
• Pamela (1/5): Pésimo no recomiendo - Nada Dejaron que un hombre entrara en mi cuarto una falta de responsabilidad increíble
• Ariel (8/5): - Habitacion Desayino
• Daniel (6/5): Es agradable pero para ofrecer una experiencia completa le falta trabajar varios aspectos. - Tiene el potencial de ser un hotel excelente pero le faltan varias cosas. La ubicación es muy buena, son 10 minutos hasta el center histórico y el taxi no vale más de 15,000 pesos. Además la playa está muy cerca, solo toca cruzar la calle y ya llegas a una playa cómoda y no tan llena. La comida. NO vale la pena comprar el plan todo incluido. La comida es muy regular. En general las cosas no tienen buena presentación y son poco provocativas. El sabor también es muy regular. En el desayuno encontramos pan con moho. Yo pagué el plan todo incluido y solo comí una vez ahí porque de verdad no dan ganas de ir al restaurante. Por otro lado los snack que incluye el plan todo incluido son poco variados y muy regulares. Además cuando tú pagas este tipo de paquetes que supuestamente incluyen todo esperas poder repetir todas las veces que quieras. Cuando sirven el snack solo te dejan coger una porción de cada cosa.
• Angelica (10/5): -
• Grillo Vargas (3/5): -
• Jesus (5/5): -
• Gustavo (7/5): Bueno - La ubicación Sucio, descuidado, el personal no muy comprometido
• Katherine (9/5): - Lo mejor es la hermosa vista que tiene en el piso 30
• Liseth (5/5): No lo recomendaría - No No se veía limpio, tenía que llamar para que me llevarán las toallas porque no me dejaban, nunca hubo toalla de tocador, entre otras cosas.
• Gallego (7/5): -
• Charles (1/5): Worst stay ever! - Nothing! Is cheap! Beyond cheap!!! Reminds me of a cheap spring break spot where people pile in a room to Make it cheap! The food is ridiculous bad! We payed for the all inclusive and didn’t eat one bite of it! Worse than elementary school lunch line! Shower flooded, no soap, no shampoo!! Awful!!! Better option staying somewhere like the Hilton and paying for good food! I would never recommend this place to an enemy! Everything!
• Jair (10/5): -
• Bruno (8/5): War cool möcht noch mals hin. - Coole Pool. Fitness ist zu klein und Zuwenig Gewichte. Wenig Optionen.
• Esmyr (6/5): - Las habitaciones bonitas cómodas. El wifi terrible nunca sirvió. La comida no es muy buena y Poca variedad.
• Raul (8/5): - Los desayunos En el lobby rescato la atención del muchacho, la muchacha era super antipática y 0 ayuda.
• Peter (8/5): -
• Karlina (7/5): - Las habitaciones y las camas La comida... es muy muy basico
• Bethany (9/5): Superb - My daughter and I stayed at the hotel for our last night in Cartagena. The ocean view from our room was breathtaking from the 22nd floor. Breakfast was delightful.
• Christopher (2/5): Very poor -
• Franz (5/5): I like it but not coming back - The location is good, the ac was great. The room it was clean and had nice ocean view. The hotel let people come inside without even being announce to the room. Lack of security. The elevators are always busy. My room was going to be clean at 6 pm when we already came back from a tour. The shower stop and start looks like is the water pressure. Not much options at the buffet.
• Daniel_rogers (7/5): Good - The View, Cold Air Conditioning Shower wasn't very hot, no iron in the room, phone didn't work to call downstairs.
• Maritza (10/5): The best experience ever, this hotel was beautiful and so comfortable, it also had very good service - Amazing comfortable loved
• Ruiz (4/5): Disappointing - Room really big and comfortable, location really good A/C very noisy, food really bad, we found roaches in the room.
• Diego (5/5): Passable -
• John (9/5): Superb -
• Sherri (1/5): The absolute WORST! - Yes, no one speaks English and I couldn't even buy popcorn because of it! To make matters worst, the room flooded from the rain... they didn't care. I told them I had problems walking and then put in a flooding room on tile... very unsafe. Scared to take a shower due to all the water that was already in the room. I will be reporting all of this. I have videos and pictures. Room #1802 was a nightmare. Someone on duty should know a little English. He knew enough to tell me NO discount! NO ONE CARES. To have had a room that didn't FLOOD and hv some be able to let me purchase food when hungry.
• Carlos (10/5): Exceptional - The food in the restaurant breakfast its horrible, made better eggs and other options
• Martin (7/5): Good value for money but a some things could have been way better. - It was very close to everything, taking an Uber was extremely easy and you were 10min away from almost any location. You could also go for a walk and find a lot of things around The view is amazing and the staff is very kind! I really liked that you could do your money exchange directly at the hotel. The rooftop was amazing, it has an incredible view of Cartagena and has a bar if you want to chill there at night! The AC was damaged or not sure, but it was not cooling the room, this was in all the hotel. At the restaurant it was so hot I was sweating while eating and was not pleasant at all. Despite the “all-inclusive” option, the drinks and food were kinda limited ( beverages like Coca-Cola or beers have to be purchased separately). I’d rather choose the breakfast only next time!
• Jermaine (6/5): Pleasant -
• Campo (10/5): Exceptional -
• Angel (9/5): a fun stay - The place has a beautiful decoration, a beautiful structure, a very nice panoramic view, very friendly staff, a very well-kept dining room I think you should take into account the maintenance area in the infrastructure, both inside the rooms and outside. , elevators, hallways, since I understand that to be a 4-star hotel. They should improve that area.
• Jose (2/5): Very poor - Just the building Staff, amenities, food
• Iván (9/5): Excellent - Everything was perfect apart from my door flat it kept open. There was some problems with the hot water in the shower
• Ramirez (8/5): Very good - The food was good, and really liked the bar on the rooftop. Didn't like the service and kind of overpriced.
• Colin (5/5): Passable - The windows were filthy, no balcony.
• Karimar (7/5): Good -
• Wolfgang (3/5): The lure you by offering huge discounts, but even with the discount the value for money is extremely bad - Location Problems with cleanliness Terrible service (needed to involve the manager to be able to have a beer at the pool and book it on your room without paying cash for every beer- staff didn’t want to do it or were hunting for cash; only plastic drinking glasses and cups, other occasion: the city had a breakdown of water supply (quite common in Cartagena) but the hotel does not seem to have a plan how to deal with it, the reception promised to bring a bucket with water but guess what? It never arrived even with asking several times because I had to catch a plane, the list is actually longer , just to get an a idea
• Colin (3/5): No what you expect - Free parking, aircon easy to operate and worked well. No price list displayed by the pool, could do with more seating. Pool OK adequate. Lifts excellent never really had to wait for one. The reception staff were not helpful, I have a flight booked for 1800 and asked couldb I keep the room till 3pm, this was denied even though the hotel is only about 20% occupied. If you are an international hotel with international clients you would expect flights to be at odd times so checking and check out times will vary. There was no grasp of either English or German at reception. Windows are filthy, very shabby state of repair the whole building. Breakfast un appetising. This hotel is a £40 per night hotel one star. Curtains do not open and close properly, door to bathroom has a mind of its own.
• John (10/5): Exceptional - It is a great place to stay in Cartagena, it has an amazing roof top bar and view, and also has the crystal bridge which is a great experience, the room was clean and also has an amazing ocean view, breakfast is full of different options to choose from, staff is kind and helpful I will definitely coming back
• Maria (10/5): Exceptional - Very nice place to stay The room has an amazing ocean view so different than any other hotel Food is great Personnel is kind and helpful
• William (8/5): Great value for the price - The price It needs to be remodeled everything is dated
• Nazly (10/5): Exceptional -
• Gerardo (9/5): Great room, awesome view and good breakfast. - Gentle room space. Bed is too old and is loosen
• Berlin (1/5): It was terrible - The view It was extremely hot in the lobby. The food was terrible. The service was very poor. The staff had a really bad attitude at all times. The pool was dirty and cold.
• Angela (2/5): Bad choice. - The view of the ocean is outstanding. Things are kind of in disrepair. The bathroom was falling apart, literally. I paid $144USD, which is in the mid-to-high range for this area. Absolutely NOT worth the money.
• Anonymous (1/5): Not willing to stay there anymore at at all. - Only the location. The hotel property was extremely annoying, with noise coming from everywhere. I was unable to sleep normally, resulting in a very bad experience. In addition to that, no one spoke English, making it difficult for me to communicate with the hotel staff who only spoke Spanish. Moreover, the breakfast food was the same every day with no differences. I will never stay at this hotel in the future.
• Alan (6/5): Pleasant - The views from the room were incredible, that was the highlight. Breakfast was terrible, a building site outside the front of the hotel, windows of the rooms were extremely dusty and dirty
• Matthew (10/5): Exceptional - I had an ocean view room, it was exceptional. The staff was very nice and kept the room very clean. I will be back for sure!
• Hossam (2/5): Very poor - Not nice hotel I stay 3 night no telephone no tv I contact reception No fix anything
• Wilfred (1/5): Bad - I asked for two rooms together and they gave me very far away (6 floors apart)..the bar (small refrigerator) had nothing and was not even connected to the electricity...I felt bad attention and intention from the hotel managers, not the staff.. . not recommended
• Miguel (6/5): Nice view but with some stuff to get better - The sview from my room was awesome Some room smell and breakfast
• Mezo (1/5): Bad -
• Joshua (3/5): It’s was barley satisfying … - Cleaning lady and bar ladies by the pool very nice … the girls down stairs where rude .. Room was horrible asked for front view from building .. I even said I would pay extra for it! Bathroom toilet was clogged when I arrived , called down stairs said they would send some one no one showed…. I even tried to do it myself with my hand plastic bag … Next day in morning I told cleaning lady she called no one showed .. she went to look for plunger she did it herself she was very helpful …. She also reported the glass door to toilet was coimg off wall..
• Chrstian (6/5): Pleasant -
• David (3/5): Poor -
• Hamid (7/5): Good - great location and room views staff is not properly trained. Phones don't work in the rooms. New shower doors are tripping hazard. Need a proper hotel person to redo the rooms. Location is perfect, just need to update the room with proper planning.
• Angel (1/5): The worst place at the worst price - Very few things I liked about this Hotel. Location is ok. The place sucks for the price you pay!!!! The staff if you need any help they give you the long face all the time. 3 days i had to wait for them to change a tv remote, had to go 4 times downstairs to ask Breakfast sucks disgusting eggs full of oil to fill you up. The ham is bologna!!! Don't throw away your money here.
• Vaughn (10/5): I chose the right hotel. - Everything. The location was ideal! There were no problems.
• Lisbeth (9/5): Superb -
• Abdul (3/5): Poor - the telephone wasn't working in the room, then they changed the room with a smaller one because the telephone.
• Marcelia (4/5): Room was nice, location was great, was only offered very limited about (5) items for the AI - Location was great! I had paid for All Inclusive and I was only able to get water bottles, fountain juice. No mixed drinks only their brand beer, and only from the Restaurant floor. Got ocean view but the beach was closed. Wish they would of informed on site
• Lidan (1/5): Will NEVER stay there again or reccomend it - Hotel staff was rude, hotel advertises the beach across the street, but it’s not accessible. Only give 1 key per room.
• Anonymous (1/5): Bad -
• Sandra (10/5): Same as above!! - Great location!!👊🏻 They food was not good they have to work on that matter it’s very important that the food is excellent!! 🤷🏼‍♀️👎🏻
• Roy (3/5): Disappointing and bad experience - For a hotel that caters to tourists, this hotel lacks receptionists that can speak English. If your business is tourism and a significant number of English-speaking tourists visit, you would need to put at least a few receptionists who can speak English. In my one-week stay, I saw at least 8 receptionists at the front desk, only one can speak English enough to answer my questions. It was difficult to check in because the receptionist who checked me in can barely speak English. The facilities are bad- 1. My room phone has no ringing tone. I immediately requested to have it repaired. They sent someone who was not able to repair it who said that he will return the next day. He didn't but I didn't bother following up. What's the use of ringing the front desk if they can't communicate with me anyway? 2. The minibar in my room was empty. I reported it but it was not filled. To make things worse, the small fridge does not close properly so it was always lit and because it has a glass front panel, it was annoying at night if you want your room to be dark. 3.The plumbing of the vanity in the room (I thought this placement is interesting) leaks into the bathroom so the bathroom floor is frequently wet when I use the vanity. 4. The gym is outdoors which I thought was nice but the equipment are not well maintained and dirty. There were no towels and disinfecting wipes to use. 5. The pool is really small so do not be fooled by the website pictures. One more thing- on my first night, I respectfully asked for cream for my coffee which they provided. On the second night, I requested the same. This time I got three servers howling at me that cream is only served in the morning. Because they can't speak English it is no use trying to follow-up with my request. Finally, there is work being done in the beach in front of the hotel so you really don't have access to it. The work will not be completed for at least 6 more months.
• Albert (8/5): Very good -
• Mercedes (3/5): Hotel needs an URGENT RENOVATION AND IMPROVE ITS OFFERTS - Location is very good Staff is very friendly Hotel needs URGENT REMODELATION and change in ITS "ALL INCLUSIVE SERVICE ". Supplies in the room are very old towels and blankets . Mold in the shower and in walls, locker at the door was broken . Carpet at the elevator very old Food variety and alcoholic drinks very poor at the restaurant and pool bar .Not entertaining in the eve . Sky bar is a total disaster !!
• Anonymous (6/5): I enjoyed my stay for the price but wish the food was better, the staff understood when I asked a question and definitel - I loved the decor and the Sky Bar I would’ve liked for more hotel staff to speak English.
• Dawid (10/5): Exceptional -
• Valentina (2/5): Very poor - nothing services was horrible, the service was lousy when i arrived they gave me a small room different from what i had paid for after the key was not even charged they don't care about the service. I would never go back.
• Hector (6/5): Pleasant -
• Fredreckya (3/5): Poor - The room size very spacious First room, WiFi did not work. 2nd room water would not get hot
• Gerardo (2/5): Very poor - the view was ok staff was rude, there were many prostitutes coming in and out of the hotel with clients, not a place for families. The rooms were musty and smelled like mold. The food was very basic and bland, not what I expected for the stay there
• Alejandra (6/5): Pleasant -
• Margarita (10/5): Exceptional - The dining room staff were always polite and greeted the guests with a smile I didn't like the fact that the beach had been closed to the public
• Imtachu (6/5): A great hotel with a poor administration - - The hotel is really clean, cleaning staff was really great. Our room was always superb. - The view from our room was just stunning - The pool is just like being in a super fancy place, very nice - Staff is just careless of what guests ask for. I notified around 4 times that our room's shower water pressure was awful, they did nothing. I notified that the SMART tv didn't have internet... nothing. I also notified that it wasn't possible to call reception from the phone in our room. - Something I truly disliked and I think it can be quite an easy improvement is that at breakfast there's only whole milk, I would love non-dairy options but let's leave that alone, I think giving some dairy options can help a lot
• Abigail (7/5): Good -
• Anonymous (5/5): NOT ALL INCLUSIVE - the main door service Jorge is excellent great guy !! they Ofer and marketing ALL INCLUSIVE!! and is not .. they charge for everting .. any single drink alcohol or not alcoholic beverage . they don’t explain what is include or not .
• Maria (7/5): Good -
• Ahmed (6/5): Pleasant -
• Susan (7/5): Good -
• Alberto (7/5): Good - Location was very good, close to everything. No Ac in the lobby nor elevators and we had to reprogran the entry card almosts every time. Cold pool, no beach front, its a construction site.
• Giorgio (4/5): Disappointing - It’s somehow cheap Too dirty for me
• Fernando (9/5): Nice place. Would stay again - Roof bar. Nice view of the city Could not get the TV to work
• Stéphane (3/5): Not even worth one star - The bed Everything apart from the bed was bad. Queueing one hour to check in, the attitude of the staff, the door of our room wasn't straight, the shower and toilet were dirty, the towels were dirty, the curtains were awfully dirty, we didn't dare sit on the couch... The layout of the bedroom doesn't match what was on the picture. Worst of all, the breakfast was disgusting, even the coffee, you'd expect better in Colombia.
• Daniel (2/5): I would visit the roof top bar but I will never stay there again. Mold in the rooms ,dirty ,stains - Customer service on the roof top bar was great. Oscar did a wonderful job. The view from the top was beautiful No hot water, dirty, mold, water pouring from ceiling over toilet when you take your cold shower
• Lucia (10/5): Exceptional -
• Costa (9/5): Outstanding Views & Staff - The views expressed such amazing nature of the sea and towns from high rise and the staff always ensured you was very looked after. The apartment was clean and the facilities ensured your stay was comfortable. Thank You N/A
• Yaninne (9/5): great for families - amazing staff, great location, super great view!! food is really good. not really an all inclusive hotel. yes all meals are included but it is a small buffet. and drinks are very limited.
• Emmanuel (10/5): Exceptional -

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