Semprose Ilikai Hotel

Location: 1777 Ala Moana Boulevard, Honolulu, us

Star Rating: 8.3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Air conditioning
• Swimming pool
• Lift / Elevator
• Non-smoking throughout
• Smoke alarms
• Free wired internet
• Internet access
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Apartment, 2 Bedrooms

  2 Queen Beds

  1000-sq-foot room with beach views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - Cable channels and DVD player

  Food & Drink - Kitchen with refrigerator

  Bathroom - Shared bathroom, a hair dryer, and towels

  Practical - Sofa bed and mobile key entry

  Need to Know - No housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • TV
  • Hair dryer
  • Refrigerator
  • DVD player
  • Kitchen
  • Sofa bed
  • Separate dining area
  • Free WiFi
  • Separate living room
  • No housekeeping
  • Mobile key entry

• Studio With Sofa Bed

  This studio boasts a private pool and a spa bath. The spacious studio provides air conditioning and a washing machine, as well as a private bathroom featuring a hairdryer. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and an oven. Boasting a patio, this studio also features a tea and coffee maker, a wardrobe and a TV. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Fan
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Linen
  • Sofa bed
  • Shampoo
  • Smoke alarm

• Single Room With Mountain View

  The private pool and spa bath are the standout features of this holiday home. This air-conditioned holiday home is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a hairdryer. The holiday home's kitchen, which has kitchenware, is available for cooking and storing food. This holiday home features a washing machine, a wardrobe, a TV and a patio. The unit offers 3 beds.

  Max Occupancy: 5 (5 Adults)

  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private pool
  • Tumble dryer
  • Wardrobe or closet
  • Linen
  • Sofa bed
  • Shampoo
  • Smoke alarm
  • Carbon monoxide detector

• Studio Apartment

  Guests will have a special experience as this apartment features a private pool and a spa bath. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned apartment is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 5 (3 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Microwave
  • Private bathroom
  • Kitchen
  • Private pool
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Shampoo
  • Smoke alarm
  • Carbon monoxide detector

• Single Room With Sea View

  This holiday home features a private pool and a spa bath. This air-conditioned holiday home features 1 living room, 2 separate bedrooms and 2 bathrooms with a hairdryer. Guests can make meals in the kitchen that has a stovetop, a refrigerator, kitchenware and an oven. This holiday home has a washing machine, a tea and coffee maker, a TV and a patio. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Microwave
  • Washing machine
  • Private bathroom
  • Kitchen
  • Private pool
  • Tumble dryer
  • Oven
  • Stovetop
  • Sofa bed
  • Shampoo
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• chiharu (7/5): - フレンドリーなスタッフ エントランスの車の混雑
• Kimberly (10/5): -
• Thang (7/5): - Location: it's close to the mall and Waikiki beach, so convenient. I booked 2 rooms: 1 city view and 1 ocean view. What I got were 1 city view (room 2211) and 1 PARTIAL ocean view (room 2234). The Ilikai Hotel told me that is the ocean view. Room 2234 is not an ocean view, from the room I looked through door to see Hilton Hawaii Village building. I did not get what I booked /paid for. I should receive the difference between ocean view and partial ocean view back.
• Richard (10/5): Super trip to Oahu and excellent accommodations!! - Everything was fantastic! Rooms were cleaned perfectly every day and the staff was always helpful. Great service at the restaurant downstairs!! Quality help at the front desk!! Parking was super busy from time to time, but that's to be expected!
• Rana (3/5): Paying premium prices for an inconvenient and frustrating experience. - The location has a good view of the Friday fireworks 1. The parking situation is incredibly frustrating. Valet parking is the only option available, and retrieving your vehicle consistently takes at least 20 minutes, sometimes even longer. 2. The customer service was very disappointing. Several staff members were rude, unprofessional, and seemed inadequately trained to interact with customers. Basic courtesy and communication were lacking, and instead of being helpful, they often came across as dismissive and uninterested in addressing concerns. For a place that charges premium prices, the level of service falls far below expectations.
• YOSHIKAZU (7/5): - 以前日本語が通じないと聞いていたが、日本語で話せるスタッフがいたので、助かりました。 TVルータの不具合があり新しい物との交換に時間がかかってしまった事がざんねんでした。
• Marlene (10/5): I loved the activities offered and amenities in the room, as well as the proximity to the beach. - I loved having a kitchen in the room, as well as a sitting area. I appreciated the option of the shower head being hand held. The coffee packets were not right for a 10 cup pot of coffee, I had to put 2 in to get a decent cup of coffee.
• Daiki (10/5): -
• Jeremy (10/5): -
• Daria (10/5): Чудовий досвід відпочинку на Гаваях! - Мені сподобалось розташування готелю - він в центрі і було дуже близько до океану, до ресторанів і до цікавих місць. Напроти готелю є оренда з авто і безліч великих та маленьких магазинів. Я мешкала на 22 поверсі з видом на місто тому вночі було тихо. Але думаю на нижніх поверхах може бути трохи гучно через шум з вулиці. Номер був зручний, чистий, мав все необхідне, крім того там чудовий вид з балкону! Також мені дали ваучери на морозиво і воду, це був приємний бонус, тому що морозиво виявилось неймовірно смачним (кокосове з макадамією one love!). Все сподобалось! Хороший варіант для бюджетного відпочинку.
• Barbara (9/5): - Honeymooned there 48 years ago and it's still beautiful. Lots of history involved
• Kaye (9/5): -
• bertolo (10/5): Increíble - La vista, la habitación y las funciones que tenía
• W7319FCgiovannid (10/5): I really enjoyed my stay—the location is very convenient, close to the beach and nearby dining spots. - I had a wonderful stay at the Ilikai Hotel & Luxury Suites. From the moment I arrived, the staff made me feel welcome with their warm hospitality and professionalism. The room was clean, spacious, and well-maintained, with a beautiful view that made my stay even more enjoyable. The location is excellent—close to the beach, restaurants, and shopping areas—yet still peaceful and relaxing. I especially appreciated the attention to detail in both the facilities and service. Housekeeping did a great job keeping everything spotless, and the overall atmosphere of the hotel was inviting and comfortable. I would highly recommend Ilikai Hotel & Luxury Suites to anyone visiting Honolulu. I look forward to staying here again in the future!
• Jeannine (8/5): -
• Jeannine (8/5): -
• William (9/5): -
• Carol (8/5): CLEAN, COMFORTABLE AND GREAT LOCATION - Great location, I prefer to be away from the hustle and bustle of Waikiki's main strip, but still only a 20 min walk away. I stayed on the 22nd floor, Room No. 21. Styled well, great kitchenette. Well equipped, large stove, microwave and full-size fridge. Ample benchspace. Comfortable sitting area and large TV. Great balcony with a table and chairs. Excellent air conditioner. Large closet with ample hangers. Complimentary bottles of water every day, and free coupons for kids' ice cream. Other family members stayed in privately owned rooms on the 17th floor, which were rather "dated", even though they had better views of the marina/ocean. King-size bed, but too hard, and I like a firm bed. And instead of normal pillows, the bed had 6 ridiculous cushions with pillowcases. Not very comfortable. No clothes airer to hang damp/wet items, I had to hang clothes on the chairs on the balcony...not ideal.
• MARINA (10/5): - We had the best vacation! The hotel didn’t disappoint it in any way. Highly recommend it!
• Helen (6/5): The low toilet was a challenge for older people. - We liked the location overlooking the Hilton to see the show and fireworks. It was also handy having the grocery shop onsite.. I have been visiting the Illikai for over 20 years but have always booked privately and stayed for a week or more. The low toilet. Having to wait until 1pm to be able to check in.
• Sadia (10/5): -
• Michelle (6/5): - The location is excellent and the staff were very friendly. The beds are so uncomfortable especially the sofa bed which was hard, old and only came with a flat sheet and blanket with a hole in it.
• KAZUTOSHI (10/5): -
• Stacy (10/5): Great Experience Can’t Wait to Stay Again - Everything! Location is great! Walking distance to Ala Moana Shopping Center and just a very short car or bus ride to Waikiki or you can simply walk to Waikiki too. Well appointed rooms. Staff are great. Experience was excellent. Will definitely stay again. N/A
• Angela (9/5): -
• Sonia (8/5): -
• Mark (8/5): -
• Evelyn (8/5): -
• Christine (9/5): -
• Susan (8/5): Pleasant stay, pleasant staff. - Location is good, away from the hustle and bustle. We have stayed twice previously and the hotel met our expectations.
• Raoul (7/5): - Friendly staff, clean room.
• Kiri (10/5): Another great stay at the Ilikai Hotel. - Great location. The rooms are a very good size. Bed and pillows were really comfortable, slept so well here. You don’t hear any noise from other rooms or the corridor. Free water and ice creams every day was really good. Coffee shop on the ground level makes the best coffees. Most of all the staff are just so good at what they do, very helpful and welcoming. This was our second time staying here and we really enjoyed it. It’s a very relaxing environment even when the hotel is fully booked.
• Yvonne (1/5): -
• Sundayvolano (10/5): Wonderful stay - I loved this little place, the staff were kind and the pools warm. Access to the beach is simple! And you are right next to the Hilton so a little village with more shopping and restaurants. We visited each restaurant on site and they were amazing. Overall, great experience and recommend.
• 281aimeep (10/5): The iconic Ilikai - I'd like to start by saying that this hotel is truly iconic, fabulous and very Hawaiian. Book via the official Ilikai website to ensure that you access all the amenities, freebies and services. When you make a reservation, you only pay the first night at the time of booking. Its very easy to manage the reservation online and their team was very easy to communicate with. I had a few questions from months ago before our stay and a few weeks before, they managed to answer all my inquiries and requests. When you book, make sure to choose the location of your room, you are given different view options. You can request for the view that you prefer by emailing them as well. We were at room 2540 with the view of the lagoon, beach and Friday night fireworks. We were a floor down from the penthouse. They have kindly let us check in earlier cos our room was ready and check out late til 1pm cos nobody will be using our room after. We had free ice cream, juice, bottled water, beach towels and chairs. Daily housekeeping service, daily Hawaiian coffee replenishment and a very easy to use laundry facility every floor. Its a walking distance to Ala Moana center, to the Hilton lagoon and Waikiki shops and beach walk. The pink trolly stops in front of it. Free hula show on Fridays and live music just next door in Hilton Hawaiian village. The suite itself was clean, spacious and a good size for a family, it has a full kitchen as well. I was surprised by the quick response when I requested for an extra blanket and pillows. There's a Hertz car rental in the lobby as well. There's a $250 incidental bond which will be returned when you check out. All in all, I would recommend this place for families, its such a wonderful place to stay and a lovely experience with their staff. Again, make sure to book directly with the hotel, they will look after you and will make your stay in Hawaii a pleasant and memorable one. Mahalo Ilikai!
• Kamie (10/5): -
• HEATHER (10/5): Perfect location, beautiful clean and comfortable room and wonderful staff. - Beautiful, comfortable property. The room was exceptionally clean and comfortable, and it had a kitchen that was great for making breakfast in the morning. It's a very easy walk to everything, and it really gave me the Hawaiian feel I was looking for. Very friendly, helpful staff. Nothing, loved everything about this hotel.
• vs640 (10/5): A great choice in Waikiki - We booked with the hotel itself not a vacay management co. This hotel is at the edge of waikiki with an easy walk to the Hilton Lagoon and the beach. The vibe is very relaxed and the staff very courteous. Charmaine at check in is a gem. We got an ocean view jr. suite. We had plenty of room and it was quite clean. Housekeeping did an excellent job. We used the restaurant and coffee shop several times. It has a small general store and some gift shops and other amenities. We had perks of using hotel booking too, at the time water bottles, ice cream, free DVD rental card) and loan of beach towels for our stay (can get details from staff). This hotel embraces aloha.
• Destinie (10/5): -
• Kerry (8/5): -
• SEIKO (10/5): -
• L2011NMcindyg (10/5): Best Location and overall Value. - Excellent location atmosphere and value. This is our new favorite to go spot going forward and plan to be back with many many more visits.
• TLC681 (10/5): Wonderful family get-a-way. - Had a great time, the room was spacious and clean, the staff was very friendly. Had shops, which included a gift/grocery shop. I highly recommend that you do not rent a car during your stay; everything is very walkable in Waikiki and there are trollies and buses that run all over the island. Parking is very expensive (45.00 a night) which really adds up.
• KAORI (8/5): -
• Paola (10/5): -
• Paola (10/5): -
• Buriak (9/5): This is my second time at the Ilikai and I will be back again - The TV was not working when we got to our room. I called the front desk and an employee came up within 5 minutes and had the TV working. Extra towels were brought in within minutes of me calling and asking for them. Room was very clean and the full size fridge, stove and microwave were wonderful. This was not the fault of the hotel! The bathers elevator flooded on the 23rd floor I am sure due to all the rain that was happening at the time. They had this issue resolved within a day. We were there Friday March 13 - Friday March 20. Worst rain and storm Hawaii has had for quite some time.
• R9349XBjano (10/5): Perfect place for a Hawaii stay! - Perfect location, friendly and welcoming staff and a clean comfortable room provided for a great vacation. Ease of making reservation and easy check out were icing on the cake.
• mary jane (9/5): Have visited many times - always a fabulous experience. - We have stayed at the Ilikai 7 times and every visit has been delightful. The studios are comfortable and well equipped. The a/c works very well and is quiet. We have never heard noise from our rooms. We love its location (walk to Waikiki or Ala Moana), its facilities (restaurants, shops, spas, convenience store, pool, library). Staff have been very helpful and responsive. Nothing
• leu (9/5): -
• Scotlandmac (8/5): Beautiful hotel with lagoon and partial sea view. - Really enjoyed our 2 night stay here in a privately owned condo on the 20th floor.Nice view of the lagoon and part of beach.Lots of other high rise apartment blocks all around too of course but very spacious inside, bedroom/dining/lounge/kitchen all in one. Perhaps slightly impersonal - no greeting from main reception or staff generally. Lovely grounds and a live band early evening.They were better than the band at the House without a Key but not by much.No slack guitar, singer’s voice not great, rather untuneful songs sung though a couple of foot tapping numbers at least. Hula dancers, male and female were quite dramatic. Parking - we paid $25 per 24 hrs across the road at the Discovery Bay Centre.Cash only! Accessed via a side road, not that well signposted.But cheapest option around. Only about a 10 min walk to the Ala Moana Centre.
• 724daxp (6/5): Convenient location - A few setbacks but overall a nice place. The pools were very nice and clean. The ice cream parlor was a hit with the kids. Fair prices
• Brodie (10/5): -
• Sweeney (9/5): -
• Ahra (9/5): -
• Kathy (10/5): We hope to stay here again. - Beautiful view! Easy to walk to lots of restaurants and a mall. Great food in hotel. Every staff member has been wonderful! Beds need new mattresses.
• localresident2024 (6/5): 4 out of 5 stars, Need option to alter reservations without losing money. - It was very inconvenient to not be able to change or alter or cancel reservations once placed without losing the WHOLE amount. The cleanliness on the day to day was great. Cleaning staff was very polite. The furniture (chairs specifically) was stained with dirt/soil and some chairs were unraveling or missing cushions. The bathroom wash cloths were not replenished unless asked.
• LeiannB (10/5): Excellent location, superb hospitality - Our stay at the Ilikai was top notch! Staff throughout the hotel, especially front desk and housekeeping and maintenance were extremely friendly and helpful. Gorgeous ocean view and also Friday night fireworks were a plus. Great location on Waikiki. Hope to return again.
• elaine0523 (8/5): Great Vacation - The Iliaki is an older hotel complex, for its age they have maintaned the property fairly well. We noticed painters which were painting the front exteriour areas. The main lobby area is lovely. There were some areas of the Hotel that could use sprucing up or an upgrade, but the building and our room were clean. Our room was spacious enough and had a fantastic view of the ocean and the Friday night fireworks. Sometimes, it was noisy when we sat on the balcony, however you did not hear the noise when the patio doors were closed. The pool and area was lovely and the several places we ate at in the hotel were very good. We did have a couple of small issues in our room, which were resolved quickly by speaking to the front desk staff. All staff we interacted with were very helpful and friendly. We would book there again.
• Lee (9/5): -
• Kay (8/5): Frustrating, however the staff was great - The lobby and the bar area were very good. The facility has absolutely no handicapped rooms. This was very disappointing and the reason we had to find another hotel.
• Amnon (9/5): -
• Nadezhda (8/5): -
• Ichise (9/5): - 買い物等アクセスが大変良かったです！ 応対の方々もやさしく分かりやすかったです！ 電話が通電していなかったこと。直ぐに修復して頂きました！
• Kenichi (7/5): - 2回目の滞在になります。 円安の現在では何よりもキッチンがついていることが何かと便利でした。 シャワーの水圧は弱めですね。
• eulogieg2025 (10/5): 2026 First visit - Stayed here many times, always my favorite place to stay because of the location, facility, staff and value. The hotel is close to the beach, walking distance to downtown Honolulu's many restaurants, shopping and nightlife.
• Betty (9/5): Staff was very accommodating and moved us to another room. Loved the Ilikai, will return. - The location, staff was great, and the show on site was fantastic. Perfect view for fireworks The first room the bathtub had cracks in shower pan!
• Asmuni Idris (9/5): - location the hotel is quite old.
• kerrieb477 (2/5): WARNING TO ANYONE BOOKING ILLIKAI WITH WAIKIKI BEACH RENTALS - PLEASE READ - THEY RUINED OUR FAMILY HOLIDAY! - WARNING - DO NOT BOOK BOOK THE ILIKAI THROUGH WAIKIKI BEACH RENTALS! FALSE ADVERTISING OF APARTMENT 2110! THEY DID NOT RESOLVE ANY OF THE ISSUES WE HAD. THEY REFUSED TO MOVE US TO ANOTHER APARTMENT & THE OWNER REFUSED TO FIX ANY OF THE ISSUES WE HAD. THEY CONTINUED TO LIE TO ME AND THEY STOLE MY MONEY AND RUINED OUR FAMILY HOLIDAY I PLANNED 8 MONTHS IN ADVANCE. I HAVE PHOTOS & VIDEOS TO SHOW WHAT THE CONDO IS ACTUALLY LIKE, NOT WHAT IS ADVERTISED. PLEASE DO NOT BOOK THROUGH THEM - THERE ARE MANY OTHER OPTIONS TO BOOK AT THE ILLIKAI. I am from Sydney, Australia and this is my 4th trip to Hawaii. I planned this dream holiday of 3 weeks in Hawaii for my family of five over 8 months in advance. I paid Waikiki Beach Rentals over $19,000 AUD for condo 2110 for 18 nights and had issues from the day we arrived. Please note I tried every day to resole the multiple issues we had with this apartment with Waikiki Beach Rentals and NOTHING was done. We stayed at the Illikai in January 2025 for 2 weeks in another apartment and had an amazing experience with no issues, hence the reason we decided to stay their again for this trip from 29 December 2025 - 16 January 2026. I looked at every 2 bedroom/2 bathroom apartment available before deciding on apartment 2110 based on the extensive photos and description of the apartment, listed on the Waikiki Beach Rentals website. This was a very important holiday to us as my sons and I bought my parents who are in their 80's, knowing this would be the last overseas trip they come on with us due to their health issues. We were so excited and I planned everything in detail in the hope it would be an amazing holiday. From the moment we arrived at the apartment we had issues . Check in time is 3 pm and we let Waikiki Beach Rentals know we would arrive at 2.30 pm. At 4 pm, after waiting in the foyer for 1.5 hours, the apartment still wasn't ready. At 4.30 pm when we finally got into the apartment the stench of bleach was so strong, we had to sit on the balcony with both sliding doors open for the smell to dissapate. We noted other issues immediately. The flooring had many holes, scratches and cracks in it right through out the apartment. The floor under one of the beds in the second bedroom was filthy - dirt, dusk, hair. A water jug in the fridge with no water in it, ice trays in the freezer with no ice, the hinge on the back of the door to the second bathroom broken. To be able to hand clothes in the wardrobe in the second bedroom, you had to climb on the bed to access it as there was no space between the bed and the wardrobe. In the master bedroom, the owner had taken up half the wardrobe space with a large container in the wardrobe. Although disappointed, I decided to not make a big deal of it, I took photos of the issues and after a long flight from Australia and hours waiting in the foyer, I decided to just get on with our holiday. Litttle did I know this would be just the beginning of issue after issue in this apartment. That night, when turning on lights in the apartment, I noticed 4 lights were not working and there was no spare lightbulbs anywhere to be seen. When going to put pizzas in the oven, there were no oven trays anywhere to be seen, so we ordered in pizza instead. While having my first shower, the plastic handle to adjust temperature fell off onto the floor and I was left to have a cold shower. During the night I got up to get a drink of water and found the kitchen swarming with cockroaches! Apartment 2110 is advertised as "a luxury 2 bedroom, 2 bathroom apartment with top of the line appliances". This is not what I expected after paying over $19,000 AUD for this apartment. When preparing breakfast the day after arrival, I noted the cupboards and drawers had cockroach waste all over them. I removed everything to stack int he dishwasher and cockroaches rang out of the dishwasher. I looked under the sink to begin to wash everything and was horrified to see more cockroach waste, a dirty, damaged, disgusting washing rack and a small container of washing up liquid that was so watered down, it did not foam up to wash the dishes and utentils. I had to send one of my sons to the store downstairs to get washing up liquid so I could wash plates, cups and cutlery so we could eat breakfast. Honestly, I was so upset that this was the first day in this condo I burst into tears. I rang Waikiki Beach Rentals to advise of all these issues and was told to contact the maintenance team the owner employs and they would resolve any issues, which I did so immediately. The woman I spoke to was lovely and assured me she would have a cleaner and a plumber there as soon as possible. Regarding the cockroaches, I was told that the apartment had recently been sprayed and that unfortunatley, due to the humidity in Hawaii, there wasn't much they could do about the cockroaches. Soon after the plumber arrived to look at the tap in the shower and a lovely cleaning lady arrived to vacuum under the bed. Both staff members were lovely and couldn't be more helpful. I was told by the plumber that the plastic handle in the shower was $40 to replace, however he was not allowed to replace it unless he got consent from the owner. He noted that all other apartments in the Illikai had standard chrome handles, however this one had been replaced with a cheap plastic version. He put it back on for us and advised to leave the handle as it was and hopefully the owner would approve for it to be fixed. The cleaning lady offered to re-clean the whole apartment, which of course I never asked her to do, just under the bed where the dirt and dust was, which she did. the manager arrived as the plumber and cleaner were leaving with oven trays they bought from their office, however they needed to be cleaned! I could not believe this was all happening not even 24 hours into our holiday I planned and paid for months and months in advance. I told myself to be positive and get on with it. Is the view as described? absolutely, it is great - the beds and bathrooms are as described, however there was no shelves or racks in either bathroom, including in the shower, so you literally have to put your soap, body wash, shampoo and conditioner on the floor! When leaving to go out later that day, I went around the apartment to close the blinds and noted the backing blinds were all rotten and falling apart. Honestly, it was just getting worse. I took photos and notes of all the issues and planned to raise it with Waikiki Beach Rentals when I next spoke to them. For a few days, we made the most of our holiday and put up with having to wash any kitchen items we wanted to use before eating and drinking and wash up after every meal as we couldn't use the dishwaster. Every night the cockroaches swarmed the kitchen and every day we had cold showers. I could not imagine what would happen next. On monday 5 January 2026, 8 days into an 18 night rental, the split system airconditioner just stopped working! I assumed it must have been the batteries, contacted Waikiki Beach Rentals again and was told to called the maintenance team, which I did. We put our plans aside for the day as I was told someone would be up with batteries shortly. Two hours later I was still waiting, called again and was told someone would be there soon. One of the cleaners came up, swapped the batteries in the remote, which I note were rusted and NOTHING. The airconditioner did not turn on. I was told by the cleaner she would contact the owner to organise a technician to come and look at it. At first, though upset, I honestly thought this issue would be resolved and put the aircon on in the master bedroom to cool the rest of the apartment. It is important to note that by 2 pm in the afternoon, as the afternoon suns shines in, the temperature rises very quickly. We went out to enjoy the afternoon, only to come back and find that the other aircondiiton had stopped working! Seriously, this was now beyond a joke. Five of us in a 2.5 million dollar apartment that I paid over $19,000 for and now we can't even be comfortable due to both airconditioners not working. I am in no way exaggerating when I tell you I contacted Waikiki Beach Rentals via phone, via email at least once a day from this point on. When I remembered I had the owners email address on the final invoice, I contacted him as well and NOTHING. I was continually lied to, gas lighted and given one excuse after another. When a technician came I was told that the airconditoning unit on the master balcony was so dirty and congested that he would come back and clean it and go from there. When he came back later that day and cleaned it, NOTHING, neither unit worked. I was then told the owner had to be contacted to approve another technician to come to fix it. So once again I had to change my plans to wait for the technician to come. This is now 3 days without airconditioning where every day was between 26 - 28 degrees celcius with afternoon sun shining into the apartment with ripped, torn, disgusting blinds doing nothing to keep the heat out. Technician comes, spends 15 minutes and tell us "Well, sorry, the bad news is that the aircon system needs replacing. it has not coolant in it, it is rusted and old and should have been replaced years ago. Can you see how yellow the unit is on the wall, that shows me how old it is. I will have to contact the owner to see if he will approve it to be replaced, but to be honest, I don't like your changes as it will cost about $15,000". What! is this a joke! Again this apartment is worth 2.5 million dollars. It was listed on Waikiki Beach Rentals website as a luxury apartment with 2 bedrooms, 2 bathrooms, top of the line everything and after the late arrival, the bleach, the dirty floor, the broken shower handle, the cockroaches, the rotten blinds, my family and I have to endure no airconditioning and the owner has to be asked if he is willing to replace it after he has taken $19500.00 AUD of my money! I have never been so angry, disappointed and frustrated in my life. As a homeowner, a landlord and a business owner I was disgusted! I work 6 days a week and 4 nights a week to have the privellege of being able to take my family on an annual holiday every year and with intention, picking this apartment to rent based on what was advertised on Waikiki Beach Rental website, this is what I get!! I wish I could tell you that the issues were resolved, but they weren't. After emailing the owner several times, who i found out what holidaying in the apartment up until the day we arrived - no surprises why the apartment wasn't ready till after 4 pm for us to check in - he did not reply to me at all. Beyond RUDE and an absolute disgrace as a rental owner. Waikiki Beach Rentals continued to make up excuses, refused to move us to another 2 bedroom, 2 bathroom apartment, even thought there were several available on their website and when I asked to be compensated for all of the above issues, I was again ignored. The only person who made an effort to help us was the manager of the maintenance team the owner employed Laena, who bought in 3 fans and a $100 gift card to walmart. While I very much appreciate her efforts, 3 fans that you can buy for $20 from Walmart and a $100 walmart voucher does not make up for what we had to endure. Honestly, I cannot believe this apartment was allowed to be listed, and knowing the owner was just there, it is impossible that he was not aware of all of these issues! He clearly just didn't care and wanted to rent his apartment out of greed, knowing full well it was not providing what was advertised. Again, I contacted the owner on at least 3 occasions and Waikiki Beach Rentals every day asking how this issue could be resolved and I was given no options - no to moving to another apartment and no offer of compensation. I was lied to again and again and again. Firstly I was told there were no technicians available on the whole island to fix the airconditioners, then I was told they were trying to get one, then I was just dismissed and dismissed and dismissed and ignored as it was clear the owner had no intention of trying to fix the units or replace them, which is what the technician that did come initially said needed to happen. I personally rang several rental companies in Waikiki who rent out apartments at the Illikai and none of them could believe what I was telling them. They all told me that it is the owners responsibility to fix any issues immediatley and if they cannot be fixed that I should have been moved to another apartment or been given money back for the amount of time I went without what was advertised. One agent told me that due to tourism being the number 1 money maker for Waikiki and with thousands of units in Waikiki that every building has tradies employed on site to fix these issues. It came down to the owner not approving it to be done and Waikiki Beach Rentals covering for them. I am absolutely disgusted in how my family and I were treated by the owner of condo 2110 and Waikiki Beach Rentals for the disrespect, lies and false advertising of condo 2110 on their website. In my rental agreement it clearly lists what the apartment has and provides, clearly stating "two split system airconditioners". It also states on Waikiki Beach Rentals website, that if apartments are found to not be up to standard, they will be removed from their website and they will not rent them. Just to top of this horrendous experience with the owner of condo 2110 and Waikiki Beach Rentals I received a message the day before we left on 18 January 2026, that "the owner has approved for the airconditioners to be regassed on 20 January 2026". How amazing for the next tennants, where we were leaving on 19 January 2026. So who lied? The technician that came and said the units could not be fixed and needed replacing or Waikiki Beach Rentals once again gaslighting me and saying that the units would be regassed. It still gets better, after I was home in Australia for 2 days, I received an email from Waikiki Beach Rentals asking for permission to enter the apartment so the technicians could re-gass the units! Did they not know we checked out on Friday 16 January? So here I am at home in Australia for over a week now. I have received no response from the owner re compensation for what we experienced and no offer of compensation from Waikiki Beach Rentals who clearly knew condo 2110 had all these issues and still chose to advertise condo 2110 for rent via their website. TO ANYONE CONSIDERING RENTING AN APARTMENT AT THE ILLIKAI, PLEASE DO NOT BOOK THROUGH WAIKIKI BEACH RENTALS. I HAVE NEVER IN MY 30 YEARS OF TRAVELLING EXPERIENCED SUCH HORRENDOUS CUSTOMER SERVICE. I made it clear to the owner of condo 2110 and to Waikiki Beach Rentals that if I was not provided compensation for what we had to endure during our long awaited, planned for 3 week family holiday of a lifetime, that I would be making a formal report to the City's Department of Planning and Permitting and would be seeking legal action. Of course, no reply from the owner and no reply from Waikiki Beach Rentals!
• Mary Jane (10/5): -
• Zoomkhawala (10/5): -
• Angela (9/5): Good - Lovely big room, good facilities Pool area on ground floor needs some refurbishment
• dwavh (10/5): My fourth stay at the Ilikai - it won’t be my last. - This was our fourth time staying at the Ilikai and I do not regret returning again. As long as you get a few fundamentals right, the place is a fantastic accomodation choice. It is a little out of the centre of Waikiki and this is a bonus as it has close access to the Ala Moana Centre. The main strip of Waikiki is about a 10 minute walk along the beach boardwalk. Having stayed here multiple times, these are the fundamentals we have learned. The building is a wonderful iconic 1960s development that oozes charm and ‘60s tropical modernism. The apartments are a mix of privately owned condos and hotel accomodation which adds to the authenticity of the experience. Because of the building’s age, it is imperative to check that the apartment has been renovated, as we have been stung once with one in almost original condition. The hotel condos are a mixture of privately owned and managed properties and those managed by the Ilikai itself. In my experience, the privately managed apartments are far superior. It is also imperative to check which view orientation the apartment has. Due to the development’s uniquely modern three wing design structure, some of the apartments face inland rather than the ocean. These do not take advantage of the amazing views and do not get the sea breeze. It is best to check - we got stung with the same apartment above once. Road noise and 1960s AC are not a good mix. Every other ocean facing apartment we have stayed at has been amazing. The complex has a host of amenities that make the experience even better including a cafe, grocery store and other retail. The grocery store is well stocked but ruinously expensive - but there is one of the ubiquitous ABC stores next door. The Ilikai is next door to the Hilton and shares an artificial lagoon which is great for small kids. I will definitely stay at the Ilikai when I am next in Honolulu. There are many high rise developments in Waikiki - but the Ilikai was the first and has a charm that can’t be replicated.
• Piush (9/5): Very comfortable and pleasant stay in a premium property. - My 4th trip to this property and the rooms are just awesome with a sitting area and a kitchen with all white goods and utensils. A great balcony to hang out and just watch what’s going on outside. We got an ice cream voucher daily as a part of the deal and that was just too good. Maybe house keeping could be improved.
• Rafael (8/5): -
• MEGUMI (7/5): - 立地のよさと、リゾート地のホテルのような活気というよりかは比較的落ち着いた雰囲気でとてもよかったです。 一方で、隣にすぐヒルトンがあるため飲食店やスタバ、ABCなどへのアクセスもとても良いです。 スタッフの方々の対応もよく、かなり早い時間に到着してしまいましたが臨機応変にチェックイン対応してくださいました。ただし、英語のみになるのでそこだけはご注意ください。 2BRキッチン付きに宿泊しましたが、古さはあるものの清潔で、設備面での不便さはなにもありませんでした。
• Mervyn (6/5): -
• David (9/5): -
• josegZ5968TM (2/5): Thiefs - They carged us 650usd for a CEILING REPARATION. We stayed 4 nights and we just use the room to sleep. Be careful people they are thiefs!! The building is too old and we the guests need to pay that, crazy!!!
• Andre (10/5): Super Hotel für den Preis, tolle Zimmer und freundliches Personal mit einer gepflegten Anlage . - Die Unterkunft hat uns super gefallen . Waren als 3 köpfige Familie da und haben die Zeit sehr genossen . Die Lage von Hotel ist super und direkt am Strand . Der kostenlose Eis Coupon und die 2 Flaschen Wasser jeden Tag sind eine super Idee und das Eis ist sehr lecker . Der Park Service ist super jedoch finde ich zu teuer und die kleine schwarzhaarige die dort arbeitet sollte sich einen neuen Job suche so unfreundlich wie sie war . Ansonsten waren alle sehr freundlich
• Frank (8/5): -
• Sandra (8/5): Short but sweet! - The sheets felt like sandpaper. The a/c was too cold and we could not turn it off. Liked having a full kitchen. Well appointed room.
• Evelyn (8/5): -
• toshimasa (1/5): 最悪 - 2階部屋のの窓の前にハトが50匹やかましいうえに糞のにおいが最悪 部屋をかえるように言ったら上階の極小部屋に案内された やむ負えずもとに戻ってハトの糞の掃除してもらった あとトイレが汚い
• KANAKO (10/5): -
• yayoi (7/5): ロケーションも良く立地も良いです。 - 事前にメールでいろいろ問い合わせをしたらすぐお返事いただけたことです。 シャワーの水圧が少し弱かったところです。
• Martha (10/5): Excellent - The valet team promptness and friendliness and front desk employee, Chester The housekeeping was clean bit always missed a few items to refill and/or do: dust, refill the paper towel and dish soap,
• Aiko (8/5): 満足です。楽しかったです。また宿泊したいです。 - フルキッチン ランドリー設備あり 海が綺麗に見える 夕日も ランドリーアプリの使い方がわからなくて、フロントさんに聞きに行ったら、フロントさんも知らなかった… しかしランドリーカードを貸していただけたのでお洗濯はできました。
• Warren (8/5): -
• Jamie (9/5): -
• Nicki (9/5): -
• Svetlana (10/5): Loved this suite. My family and parents enjoyed themselves. Super affordable and worth every penny. - We booked the ocean view king suite… which had the perfect view of the fireworks on Friday night. The room was very spacious and clean. The full kitchen came equipped with everything including a rice cooker, blender and toaster! A lot more options to eat right downstairs. Walking distance to alot of other restaurants. The pillows/bed were not as comfy, but it’s clean and manageable. No ice on floor, but available at the front desk.
• Leanne (10/5): -
• JOCELYN (10/5): Our family of 13 had a great time. We will stay here again. - Staff was awesome and very friendly. Location was great, near to every thing.
• Arunabha (7/5): Great location and value for money. Amenities could be improved upon. - The location was great and close to nearby local attractions. The room had decent amenities and the pool was clean and nice. I appreciated the ice cream coupons. I was lucky enough to get an ocean view room and the view from my room was spectacular - I was able to fully enjoy the Friday night fireworks from my balcony! I also liked that the hotel lobby had a convenience store, a poke restaurant, and other stores. The Friday evening Hula show was amazing and unforgettable. I had to split my bill between a corporate card and my own credit card and the hotel staff was very helpful with that despite it being a complicated process - shout out to Kim! She was great! I also appreciated the contactless check-out process. Mahalo nui loa for a great stay overall! Many of the electrical outlets were not working in my room. I had to transfer the coffee machine to the bathroom to be able to use it at a functioning outlet - and the machine would not work properly. The TV cable connection was very spotty and I had to tell the hotel facilities twice about getting it fixed. They did not provide a complementary breakfast which was disappointing especially since it's an expensive hotel.
• Malone (10/5): -
• TAKASHI (8/5): -
• YUKAKO (9/5): -
• Mark (10/5): - Views N/A
• Kim (10/5): -

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