The Borough Lancaster

Name: The Borough Lancaster
Address: 3-5 Dalton Square, Lancaster, gb

Location: 3-5 Dalton Square, Lancaster, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Rooms with Italian Marble Wet-Rooms
Indulge in comfort and style with our en-suite rooms featuring Italian marble wet-rooms and modern amenities including flat-screen TVs and complimentary toiletries.

Award-Winning Restaurant and On-Site Brewery
Savor delicious meals at our acclaimed restaurant and enjoy a wide selection of drinks at the bar, including our very own brewed beers. Don't miss the opportunity to experience the popular Lancaster Comedy Club every Sunday.

Convenient Location near Major Attractions
Located just a short walk from Lancaster Railway Station, and in close proximity to Lancaster University, Lancaster Golf Club, and Morecambe, our Grade II listed building offers the perfect base for exploring the area.

Experience luxury, dining, and entertainment at The Borough Lancaster - Book your stay now!

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
Kid meals
Lower bathroom sink
Emergency cord in bathroom
Outdoor furniture
Coffee Shop on site
Pet bowls
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Broadcast Live sport events
Pub crawls
Stand-up comedy
ATM/banking
Television in common areas
Express check-in
Free wired internet
Golfing on site
Internet access
Housekeeping on request
Concerts/live shows
Wine release events
Reception hall
Japanese garden
Secured parking
Hosted evening meal (reserve)
Electric bicycle charging station
Vegetarian menu options available
Bulk dispenser for toiletries

Rooms Available

Deluxe Double or Twin Room

Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room features a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Double or Twin Room

Offering free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Luxury Suite - Town House

This suite has an electric kettle.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Luxury Suite

1 King Bed OR 2 Twin Beds
Soundproofed room

Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and wardrobe or closet; cribs (free) available on request
Comfort - Daily housekeeping and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Designer toiletries
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Travel crib
Comfort Room, Mobility Accessible

1 King Bed OR 2 Twin Beds
Soundproofed room

Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and wardrobe or closet
Comfort - Daily housekeeping and heating
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Designer toiletries
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
Townhouse Luxury Suite, Patio

1 King Bed
Features a private balcony/patio

Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, electric kettle, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and wardrobe or closet; cribs (free) available on request
Comfort - Daily housekeeping and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Designer toiletries
- Free WiFi
- Balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Travel crib
Executive Double or Twin Room - Town House

Featuring free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Superior Deluxe Double or Twin Room

Featuring free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin/double room features a flat-screen TV with cable channels, a private entrance, a wardrobe, an electric kettle as well as city views.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Shower chair
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Executive Double Room

Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Luxury Double Room

Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Luxury Suite - Double / Twin

Guests will have a special experience as the twin/double room provides a fireplace. Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room features a seating area, flat-screen TV with cable channels, city views, as well as chocolate for guests.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Fireplace
- Sofa
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Deluxe Double Room with Bath

Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This double room has a private entrance, flat-screen TV with cable channels, city views, as well as chocolate for guests.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Private entrance
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Deluxe Double Room

Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Deluxe Double Room with Shower

Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room has a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Double Room with Garden View

Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. This double room features a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Executive Double or Twin Room

Offering free toiletries, this twin/double room includes a private bathroom with a walk-in shower and a hairdryer. This twin/double room has a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
Executive Double Room with Bath

Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This double room features a wardrobe, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Heating
- Tile/marble floor
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key access

Guest Reviews

Capstick (10/5): -
Connor (10/5): -
Åsa (8/5): - Läget
John (10/5): - Everything
Fiona (9/5): Relaxed and friendly with lovely clean well equipped rooms and super food. - Very friendly staff with lovely food and excellent location. Really nothing.
Peter (7/5): Great value but there were a couple of issues - The location is excellent , right in the centre of town, parking a little expensive and in a local car park. The food wasn’t great but a good range of beers , and friendly staff. The food wasn’t as good as expected and we booked an “executive room with a bath”. The room we were allocated didn’t have a bath. There was a lot of noise at 2-3 am from the night club across the road, although you can’t move the hotel , it is a consideration if you take children. Excellent value for money though for a town centre stay
Joseph (10/5): - Atmosphere Nothing
Listers (7/5): - Great location. I did not get the room that I had paid for.
Linda (8/5): A great place to stay in the heart of Lancaster! - Location - centre of city Friendly and helpful staff Bar and food available - good breakfast Nearby car park No windows to open on a hot day Instructions for car parking electric charging were out of date - the charge points were no longer in use In room toiletries need checked for refill
Angi (8/5): -
Graham (9/5): -
Joanne (10/5): -
Philip (8/5): -
Warren (6/5): - Friendly staff,location brilliant Room was nice but could here other guests, not quiet enough, couldn't open window, smoke alarm illuminated in the dark.
dave (10/5): -
MEL2604 (8/5): Great spot - Room was beautiful - very well appointed. Beds were super comfy. Staff were very friendly and helpful - especially Kiera. Breakfast and dinner at the hotel were also great. Everything we wanted to see was walkable from this location. -
raymond (9/5): Friendly town centre pub with nice rooms and food. - Lovely central town location. Friendly and helpful staff. Room was great. Shared areas could do with a refresh.
Barbara (10/5): -
Matthew (9/5): -
Anna (10/5): Comfortable room - Great room with a little living space. Comfortable bed. N/A
Shannon (8/5): The hotel was spacious, clean and had friendly staff for a couple's night away - The hotel room was clean, spacious and staff were helpful and friendly. It was located around several bars and restaurants. It was also closely located to the Nicky Nook hike route, which we walked. The room was a little warm and the heating/ air con was not easy to use
Damian (10/5): -
Christine (8/5): great hotel, central location and the best breakfast we've had in ages! - Breakfast was superb - rather surprising! Lovely place!
Douglas (8/5): - Good Atmosphere Location
Joanne (8/5): Nice hotel, good location - The room was nice and spacious though couldn't keep the window though that might have been because of the style of window. We did eat in the hotel - the food was very good, however we did have to wait a long time to get our food, though they did have a big group of people booked in one room upstairs. Liked all of the experience - however just a bit frustrating had to wait so long for our food, though the staff did reduce our bill and provided a free drink for us each. I would still eat at the hotel again as it was very good.
Robert (10/5): - Brilliant room and breakfast and helpful staff
Nicholas (9/5): - Very friendly staff, property in town and close to bars and restaurants
Yordas Group (10/5): -
Wan Chu (1/5): - There was no one at the reception to let me check in. When I called, no one answered
Darren (9/5): Great room, excellent location, would use again - Very spacious, clean, comfortable, modern room. Check in was easy and the staff were friendly. I didn't eat at the hotel. I got a good last-minute deal on the room so I expect it was a lot less than normal. Excellent location just a short walk from all the shops and restaurants. Only one thing that was a minor problem was parking - you can park outside from 8pm - 8am but during the day you need to pay or find a long-term parking place (there was £5 all day parking just a street or two away so that was reasonable.
Diane (10/5): - Everything Nothing
Margaret (9/5): We were in Lancaster for a funeral and The Borough was a terrific base. Highly recommend and would definitely stay again - The rooms were great, the location was terrific and the staff were all very friendly and helpful - particularly Michelle and Kiera. They stored our luggage while we were at the funeral, and we had a lovely breakfast and lunch at the hotel before and afterwards. Nothing!
Daniel (10/5): -
Mark (7/5): It was ok, wouldn't rush back. - Great location, Bar area and food area were good, although food area was very dark. Food overall was pretty good. The room was expensive for room only, i found out that if we had booked direct, then we could have got breakfast included. As it was we paid extra for Breakfast, so it was about £150 for B&B!! The room was very hot, the radiator in the bathroom was on all the time we were there, and we ended up opening a window at about 2am. There was also a noise of a pump or generator going all night! The TV sound kept going loud then quiet as well.
Julia (7/5): Good budget accommodation for a short trip to Lancaster - Great location in centre of Lancaster - walking distance to theatre pubs & restaurants and park. Staff were lovely. No hand towels, cups weren’t clean and no shampoo in the dispensers
Mike (9/5): Great Staff Welcome - Great location - and the staff were always attentive and helpful - they were clearly empowered to service customers the best way possible - we had a fire alarm, and again they were excellent in keeping us informed Nothing I can think of
Andrew (8/5): great location and comfy facilities - bathroom size and facilities windows not double glazed so let some late night noise in
Rachel (9/5): We had a fab time! - Good value for money, clean with very friendly dtaff The main toilets in the bar were dated
Wayne (9/5): -
MrRBarton (10/5): Catch it at a good price and it's perfect - A lovely place to stay. Comfy rooms. Ideal location. Very friendly staff.
Susan (10/5): Perfect - Great staff a beautiful room with a gorgeous garden courtyard
Jason (8/5): -
Kenneth (10/5): -
Olivia (10/5): -
Louise (10/5): - Lovely stay. Great location. Friendly staff nothing to much trouble Nothing prefect place
Voncent (8/5): -
Catherine (8/5): - Room lovely. Event great - there was a fire evacuation but they continued to look after us Breakfast not too good served cold
Paul Jarka (9/5): -
Gina (9/5): Very nice will return just will ask for a quieter room - Lovely room and bathroom. The staff were very friendly and helpful We had a room at the front which was quite noisy at night with traffic, the clock chiming and people talking outside but that is not the fault of the hotel purely its location which is very good for getting to things in central Lancaster.
Sarah (8/5): Comfy city centre space - Loved the room and the big shower and comfy bed. There was quite alot of road noise as we were at the front but its right in the centre so expected.
Matthew (7/5): Relaxed friendly stay, maybe not the ideal room - Very nice room, felt freshly decorated. Large comfortable bed, and good value for money Window directly onto the street, so couldn't leave open. (There was a second window into the beer garden, but it didn't give much airflow due to being at ground level) Noisy with bin lorry and people walking past on the street
Claire (10/5): Kind - Breakfast not included but good value and bought separately, very tasty. I highly recommend! All very good. Staff very kind and friendly, I was impressed
Victoria (8/5): Fabulous stay - Loved this gorgeous pub with rooms! The Staff went above and beyond to help us with our dinner order on arrival. Room was lovely and bathroom huge, spacious with very nice toiletry shower products! The bed was a bit too soft for me
Alison (8/5): Convenient pub for central Lancaster - The property was in a great location with a lovely view over Dalton Square to the castle. The room was spacious, clean and comfortable with a fabulous en-suite bathroom. Despite being centrally located it wasn’t noisy There are 4 flights of stairs up to the rooms which was ok for us but may not suit everyone and the lower ones are a bit scruffy and smelly
Danae (5/5): - The room was really spacious, clean and comfortable. I booked here to work from the room, I was getting out of the shower and there was a knock at the door - I was startled and then hesitant to answer as I was not clothed, and I assumed it was outsiders knocking on by accident (the front door was on a main street). The door then unlocks as I'm half dressed and I was asked if I wanted house keeping. I never asked for house keeping for my short stay, and never put the sign on the front door. I was really quite startled and felt exposed. I think better processes need to be put in place as I could've been on a client call on video call, I was however not dressed and opening the front door onto the main street after 2 short knocks is highly inappropriate. Such a shame as the room was very comfortable.
Petra (8/5): - Das Zimmer ist neu renoviert und sehr schön und modern eingerichtet. Die Sauberkeit war tiptop und die Lage perfekt. Das Personal war beim Check-in und beim Check-out sehr kurz angebunden und eher abweisend.
John (8/5): comfortable and convenient to our needs - nice room but flights of stairs required to reach it were narrow and steep. the stairs
Paul (8/5): Excellent Stopover or Base in Historic City - Room 14 was integral to the lovely Georgian main building. It was spacious with a beautiful shower room with excellent facilities. The bed was very comfortable although the pillows could have been plumper. Excellent wide ranging menu for all tastes and very pleasant and helpful staff. There was a large car park with CCTV nearby with reasonable charges. Room 14 unfortunately had its door opening directly in to the street. This was only a problem in terms of the noise from passers-by occasionally.
Huan (8/5): Great location, nice and peaceful stay - The bathroom floor has underfloor heaing which is nice. The room locates in a quiet area, but still very close to the high street There was a stain on the bedsheet
Anna (10/5): Very comfortable - Great room very comfortable & spacey. Had a good night sleep. N/A
Shawn (8/5): -
Rachel (10/5): Great place to stay - We attended a wedding here, it was fabulous. Perfect gorgeous room.
Hazel (10/5): Felt like home - The location is ideal N/A
Greg (9/5): -
Kellie (10/5): - Absolutely everything, welcoming from start to finish from the staff,helpfull about the parking,food fantastic & price we had lunch & breakfast, shown ro our room, room fabulous we had the room with the bath, clean tidy even had fresh water on the side, just a great experience & will definitely be back Nothing
Cassandra (10/5): -
kieran (9/5): -
Douglas (4/5): Waste of money - Not a lot Room was cold on arrival - heating did not come on till the evening. Decided not to stay the second night. Found quality of the food didn’t match the high price charged.
Corkish (9/5): -
Gaelle (7/5): - The central location and the cute rose accompanied by a warm welcoming note for valentine’s. The room was way too cold. The heating didn’t work properly so we ended up going to bed with extra jumpers and big socks.
Ryan (8/5): -
Paul (7/5): -
Stephannie (10/5): -
JEAN (7/5): Would probably look for somewhere better value, but cannot fault the staff. - Very friendly and helpful staff - went above and beyond. Fine location. Parking nearby. Good food. A little more attention to the facilities needed - shower not working well, one bedside lamp not working, kettle not working (but this was quickly replaced with a new one).
Jake (10/5): -
Rachael (10/5): -
Derrick (10/5): -
Heidi (10/5): Definitely recommend - Great pub food, nice stylish rooms and friendly staff.
Lisa (10/5): - Great location. Room 10 was very spacious having lounge area and a really handy courtyard, especially with bringing a dog. Pillows could do with being replaced.
Jackie (10/5): Lancaster Long weekend - Room and location were excellent
Tom (9/5): - Excellent location. Friendly staff and cwntral staff. Lovely breakfast too. Beds too soft
Andy (7/5): -
Paul (6/5): Lovely place with one major issue(as talked about above) - The hotel, restaurant and our room were all absolutely brilliant, clean fresh and beautiful decor.. Great location near the top of town but very easy to get anywhere in Lancaster from there MAJOR SECURITY ISSUE when staying in the town house at the back of the property.. The building and our room were left unlocked after housekeeping had visited(even though they weren't due to visit)we had locked both our room door and the main door in the morning only return to the main door and our room door being unlocked so anyone could have accessed our room.. There is also a back to the courtyard which remains open day and night so anyone from the street could just walk in... We had left valuables and money in our room but luckily nothing was taken.. When I approached the staff the lady/manger was very understanding of my concerns but I was very shocked to hear her say it was policy for the staff to leave the doors open? There are no safes in the rooms so bear this in mind when staying... For me it is a major issue that spoilt our stay at what is a lovely property.
Daniel (8/5): -
janet (9/5): - Bathroom and breakfast were great
Anna (10/5): Great place very comfortable. - Great place very comfortable. N/A
Anna (10/5): Great room very comfortable! - Good location near shops & restaurants. Great room & lounge area. Comfortable bed! Slept very well! N/A
Kate (10/5): -
Morag (7/5): -
Lesley (9/5): Pleasant - The flights of stiars were difficult for the dog
Laurence (8/5): I enjoyed most of my stay. - Nice bed, hot shower, good view, hot kettle, friendly staff Carpet of upstairs room would have to be seen to be believed. Filthy doesn't describe it. My first room (ground level) had a five star shower but non working radiator in bedroom and was noisy with revellers until late.
Val (9/5): - Friendly, helpful staff. Quiet room in the town house next door Room very warm overnight, unable to keep sash window open to air the room. A fan was provided but didn't want the noise
Jamie (7/5): - Comfy room with good rain shower Given a disability bathroom room and draughty from road door
BALAJI (10/5): -
Wood (8/5): Good location, great room, poor breakfast. - The room we stayed in was excellent. The breakfast was poor. We ordered pancakes with maple syrup but there was very little syrup, so the pancakes were hard work.
Dene (2/5): Do not stay - The location Room two had 2 pubic hairs in it. The carpet was dirty and dated, and my partner woke up with three bites on her. We ate in the restaurant in the evening and got overcharged which i have since asked their management about and had no reply.
Lauren (9/5): -
Begoña (9/5): A lovely stay in historic Lancaster - Perfect location in the city centre, but quiet. Lovely stone building eith lots of character.. The room and the bathroom were very big, clean and comfortable. Access to my room required to climb some stairs. The building, being old, did not have a lift. This could be an issue for some people.
Tom (7/5): - Good location
robert (7/5): Great location, great food, very clean room, and lovely staff - Very clean and spacious room My grandson and I had a lovely evening meal in the restaurant. All staff I encountered were helpful and pleasant Noise of people running up and down the stairs, shouting, arguing, slamming doors - this went on until about 1.30 in the morning. Hence a rubbish nights sleep