Kleopatra smile hotel

Location: 7 Oral Caddesi, Alanya, tr

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Paid WiFi
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Access to nearby outdoor pool
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Private beach nearby
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Beach club nearby (surcharge)
• Bicycle-friendly property
• Beach toys
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Triple Room

  This air-conditioned triple room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with pool views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Julius (1/5): -
• Ozkan (1/5): Unkompetent, Dreckig, Riecht überall nach Schimmel - Außer der Lage , NICHTS , GAR NICHTS , vorn bis hinten Katastrophe , das Hotel sollte schleunigst geschlossen werden. Zimmer, Dusche/WC hat nach Schimmel gestunken, Kleiderschrank ebenfalls, haben Koffer nichts ausgepackt. In der Kommode waren noch Kleinigkeiten vom Vorigem Gast. Das Zimmer war dreckig, im Bad waren noch Sandkörner am Boden. In beiden Zimmern waren weder Bodentuch im Bad, noch Handtuch und auch kein Badetuch, nach Täglich zweimaliger Nachfrage hieß es das eines hereingetan wird, ist aber nichts passiert. Schlafen nur mit offenem Fenster, sonst vergiftet man sich oder holt sich Asthma. Wenn wir nicht nur 2 Tage(zum Schlafen) sondern länger gebucht hätten, wären wir sofort Ausgezogen. Ein Fall für das Gesundheitsamt.
• Darja (3/5): DONT WASTE YOUR TIME - It was close to the beach and shops. Where to start? The staff barely spoke any English so I didn’t really know what was going on. On arrival they just kinda took my passport and walked off into another room and stayed there for ages. Finally an English speaking member of staff came and explained that I wasn’t just getting robbed. The room was poorly furnished. The bathroom smelt like mould. I ran out of toilet paper and it wasn’t replaced until I went and got it myself. They stole from me two towels. One white and one gray. I understand they might have confused my white towel with their own but my grey one??? They don’t even have grey towels??? There is no WiFi in the rooms and it only works during certain times of the day and only downstairs. I didn’t want to risk purchasing room WiFi as it could have been poor like the hotel itself. Your own drink at the pool are prohibited. Instead you must buy their drink with their bar only having 2 or 3 cheap bottles. DONT GET ME STARTED ON BREAKFAST. It was so bad even the cats didn’t want to eat it. It mainly consist wet bread, dodgy sausages, old tomatoes and cucumbers, stale cereal. Anyways, overall please please please don’t waste your holiday at this hotel. Alanya is super nice and don’t let this hotel ruin your holiday!
• Brian (2/5): -
• Larisa (10/5): - Я в этом отеле уже отдыхала 3 раз. Мне очень понравился хозяин отеля Мохамед,, который мгновенно решил мою проблему.У меня номер был на 4 этаже с прекрасным балконом и видом на горы. Просторный и уютный номер с чистой постелью , удобным матрасом и кондиционером.. Убирали комнату каждый день, очень хороший персонал и чистый бассейн. Еда на завтрак была разнообразной, можно было наведаться до обеда. Море очень близко и рядом супермаркет и различные рестораны Рекомендую этот отель для прекрасного отдыха в Алании.
• E.S. (1/5): - Sie haben uns nicht einmal in diesem Hotel eingecheckt, sondern uns in ein anderes gebracht.
• Shimon (2/5): Inte bra - Inte långt ifrån stranden det va bra. Dåligt Städning, Rum va dåligt gammal ibland hade vi inte kallt vatten när skulle vi duscha, Hade ej nätet i rummet TV va sönder .
• hussen (8/5): Väldigt trevligt och bra för priset. - Gillade poolen och personalen. Dom städade men inte varje dag tyvärr som det behövdes samt att frukosten på hotellet var inte något vidare och bör förbättras rejält.
• Bupe (5/5): It was not a hotel standard stay - The locations is good but the services are not good There were limited provisions in the rooms and the breakfast was always the same stuff
• Lesley (5/5): Passable -
• Olga (4/5): Disappointing - The hotel is in a good location,close to the beach and city,and is situated in a quieter area. The problem is the internet,which they ,,turn on" from 10AM to 2PM. As a guest you can't log in because,according to them,the issue is with your phone,and none of the guests have internet,while the employees working there do.They aleays have some excuse and the hotel is quite old, so some things don't work properly.
• Kenny (1/5): Bad - I stayed here for 6 nights. During this time I arrived at 1am. The lift was broken. An had carry my cases to top floor. I was told there was free WiFi. But not told it was only in the hotel reception. I also in my whole 6 nights had the cleaner come to my room once. I never had a towel or toilet roll for 5 nights. I found this absolutely disgusting. They have the cheek to have a tip box in the room. Do not stay in this hotel f you can help it
• Tatyana (1/5): Bad - Absolutely nothing Everything. The receptionist was not pleasant at all, he provided me with a dirty room, shower and toilet. I am going to dispute my money with my bank because I left that disgusting place first thing in the morning
• Iqmdismail (1/5): Bad -
• Iqmdismail (1/5): Bad - Nothing Poor breakfast, Reception service very poor, language barrier. Request for packing breakfast twice they accept to give. When the time asked for breakfast in reception they don't know.
• Anton (10/5): Exceptional -
• Rasoul (1/5): Bad - swimming pool
• Rebecca (2/5): Would not recommend to anyone - The location Staff/reception does not speak English. Didn’t get new towels when old ones were at the floor Did not get toilet paper when needed, had to buy myself Shower was dirty and shower doors were not attached Bed was horrible and kept sliding on the floor with the slightest movement
• Balash (4/5): Disappointing -

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