Hotel Pensión Bonifaz

Location: 4 St 10-50, Quetzaltenango, gt

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• Mobile app for room service
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Indoor/outdoor pool
• Garage
• Swimming nearby
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Presidential Suite

  Guests will have a special experience as the suite features a fireplace. The spacious suite provides a tea and coffee maker, a safe deposit box, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Fireplace
  • Cleaning products
  • Bottle of water
  • Hand sanitiser

• Family Suite

  Guests will have a special experience as this family room features a fireplace. The spacious family room features a private bathroom equipped with a bath and a shower. This family room offers a safe deposit box and a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Fireplace
  • Cleaning products
  • Bottle of water
  • Hand sanitiser

• Junior Suite

  This suite's standout feature is the fireplace. The suite offers a tea and coffee maker, a safe deposit box, as well as a private bathroom featuring a bath. This suite provides a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Fireplace
  • Cleaning products
  • Bottle of water
  • Hand sanitiser

• Double Room

  The spacious double room has a private bathroom fitted with a bath and a shower. This double room offers a safe deposit box, a flat-screen TV and mountain views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Cleaning products
  • Bottle of water
  • Hand sanitiser

• Triple Room

  The triple room provides a safe deposit box, as well as a private bathroom featuring a shower. This triple room offers a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Desk
  • Private bathroom
  • Cleaning products
  • Bottle of water
  • Hand sanitiser

• Twin Room

  The twin room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. This twin room features a safe deposit box, a flat-screen TV and mountain views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Cleaning products
  • Bottle of water
  • Cots
  • Hand sanitiser

Guest Reviews

• González (10/5): -
• Markus (9/5): - Great location, good breakfast, very clean. The hotel has a small gym, which is a crucial criterion for me when booking. Strangely enough, no gym is mentioned on booking or seen in any of the pictures, but it does exist. Positive surprise... Room a bit cold, no heating.
• CARLOS (9/5): -
• RIGOBERTO (10/5): -
• Valle (10/5): - Un lugar muy limpio, el personal es muy amable y esta bien ubicado
• Laura (10/5): Great experience - Perfect location Nice staff
• Paolo_TS (9/5): Ottima soluzione di alloggio per una visita a Quetzaltenango nell'occidente del Guatemala. - Atmosfera di altri tempi in un hotel ottimamente gestito, in una posizione perfetta. Forse un po' caro.
• Erick Alfredo (9/5): -
• Juan Diego (9/5): Nice place - Limpio. Bonito. Un clásico. El desayuno.
• Velasquez (10/5): -
• Sonia Aracely (10/5): Muy buena - Ambiente No hay rampas para movilizar a personas con discapacidad.
• Carolina Macario (7/5): Excelente habitación - Camas y habitación La comida de cena fue mal gusto. Desayuno sin conocimiento del termino de los huevos
• Alma Jared (8/5): Overall very nice. Staff was super friendly and the best location in Xela. Could modernize - Great location. Very friendly staff. Breakfast was good. The listing said air conditioning. There definitely was no air conditioning. Not even ceiling fans. Luckily it wasn’t too hot while we were there. Could use some modernization with the bathrooms. Our room safe didn’t work. No elevators.
• Diana (9/5): -
• Gustavo (10/5): -
• Rohnny (7/5): Goede locatie - Locatie De bedden en harde, dikke kussens . Moeilijke communicatie met personeel met vergissingen tot gevolg .
• Yovani (8/5): - Ubicación y atención excelentes Poco cómodas las habitaciones y no hay ascensor
• georgina (9/5): - The location and history The shower head and the fact we had to walk up so many stairs to get to our room
• Sergio (8/5): -
• Fernando (5/5): Buen lugar. No es lo prometido de que era el mejor de Xela - ok Estacionamiento
• Leonel (10/5): -
• Lisa (9/5): Lovely building, very tastefully decorated place to spend a night! - Very tastefully decorated, charming indeed. Very central location. Good breakfast! Light that shined for outside the balcony of my room had a short in it blinked off and on all night long. I could pull the shade down but it could still be seen throughout the night disrupting my sleep a lot.
• Mary (9/5): Charming and well-maintained historical hotel in a great location - This is a historic and well-maintained hotel in an ideal location near the parque central. It is surprisingly quiet, and the rooms are large. The staff are wonderful. We would stay here again. Our mattress was a little too firm for my taste. The room was a bit warm and it was hard to cool it down even with the windows open, but the staff provided us a fan, which helped.
• Luis Rodrigo (10/5): Excelente - La atención y amabilidad Que llegué en fechas donde habían desfiles patrios y costaba salir del hotel Hacia donde nos dirigíamos
• Asunción Sánchez (8/5): - The staff is incredibly kind. I had an incident with the car and the staff was very kind and helpful. My room 310 was in front of the pool area, but it serves as a party salon. When there's a party, you aren't welcome in the pool area for the whole afternoon. There was a quinceañera party and it was so loud that inside the room was impossible to even watch TV and rest.
• Corina (10/5): -
• Renato (10/5): - Ubicación, limpieza, decoración, habitación y comida, todo estuvo excelente.
• Moya (9/5): -
• David (7/5): -
• Olga (4/5): - Friendly staff I booked a room with a king size bed. Instead a was given a room with two double beds which are a little bigger than a twin The beds were so stuff I hardly got any sleep
• Jorge (10/5): -
• Marisol (9/5): -
• MARLEN (10/5): EXELENTE -
• Claudia (10/5): Exceptional -
• Jorge (8/5): Nice place - The location is great The noisy neighbors
• Kellen (9/5): Superb -
• Jim (10/5): Beautiful hotel in the heart of the old town. - Excellent location in the heart of the old town. Beautifully appointed hotel and staff extremely helpful and friendly.
• Julio (10/5): Exceptional -
• Shawn (9/5): Superb -
• Samantha (10/5): The Hotel Staff it’s amazing! - The property and the Staff! The windows blackouts
• Daisy (8/5): Very good -
• Byron (9/5): Superb -
• Klarenbeck (8/5): Very good - Location was good but Saturday night was too close to discoteca, Beautiful building Too many steps ,no lift . Twice we had people open the door without knocking and try to walk in
• Edgar (6/5): Pleasant -
• Geovanni (10/5): Exceptional -
• Argueta (8/5): I'll give it one more chance - Facilities were fine Good location Friendly staff Sea food (ceviche and onion soup) not good Poor breakfast.
• Maksim (9/5): Superb - Great location!
• Dieguez (9/5): Superb -
• Jonathan (10/5): Excellent - History and tradition Nothing
• Cynthia (10/5): Exceptional -
• Claudia (10/5): Exceptional - Clean and neat place!!! Breakfast was right on time and the taste was great. Room was clean and good size.
• Kory (10/5): Amazing location and staff. Beautiful hotel - The staff were all so attentive and kind. I enjoyed everything about my stay. The location is right at the main square. The hotel is beautiful. The bed was comfortable and so were the pillows. I loved everything
• Lee (10/5): Exceptional - The room was spacious, and newly remodeled. It was very quiet inside, no street noise. I liked the seating areas through the hotel, and the swimming pool was very nice. nothing
• Jean (10/5): Exceptional - Old world atmosphere. Service was great. The staff couldn't do enough. The car park was great Nothing
• Crowe (5/5): Spare, utilitarian, old hotel in the centro but clean and safe and has a garage. - Clean No ambience; outdated, front desk was less helpful than expected, couldnt get a restaurant recommendation; room was barren, not a rug anywhere, weird furniture placement, fake fireplace advertised as a feature; mattress uncomfortable, overhead lights went on in the middle of the night and couldn’t be turned off.
• Dahymel (6/5): Thank god - The location Through booking one price and I had to pay over 100 gtq and then on my last day I had to pay over 114 dollars So confusing I paid tree times horrible experience
• Dominique (8/5): Wrong hotel - Staff was very helpful Hotel is very well located in the center of Xela So many stairs without any elevators They put me on the fifth floor floor and most of the time the electronic key was not working and I had to get down the 5 stairs to ask for a new key at the reception and then I had to climb up the fifth floors to be able to finally get to my room This is horrible !!
• Salguero (9/5): Superb -
• Teresa (8/5): Wonderful location and beautiful historical buildings. Nice and warm too! - Beautiful historical building. Very friendly staff. The rooms were very warm which was such a comfort in the chilly Xela evenings. The typical breakfast included did not include any cheese or cream for the beans and/or plantains. The tortillas were made produced, thin, tasteless and cold. A big disappointment compared to the typical breakfast included at Lake Atitlan and in Antigua.
• Alfredo (9/5): Superb - Beautiful property, well appointed. I had a wheelchair guest. That was not an easy ordeal. But the staff was accommodating by carrying wheelchaired guest up and down stairs.
• Stoica (7/5): Good -
• Vitaliy (6/5): Pleasant - The location was very central. The rooms was clean at check in. The team is nice On the second day our room wasn’t cleaned, they only took the towels . So we stayed without towels, toilet paper and had to call and ask for that. The rooms are very noisy, you can hear everything from above and from the corridor. We were waken up every morning at 6:00 by crying child. At the breakfast we got cup of juice with lipstick from other guests. This is not a 4 star hotel quality.
• Hyungmi (7/5): Good - Breakfast was fine, nothing to rave about. Our reservation was a "family suite", but it was two separate rooms. That was a bit disappointing. The pillows were ridiculously too high and were very uncomfortable. The hotel should have at least two different sizes, especially for the cost of the hotel.
• Gonzalez (8/5): Very good - Everything was close by Food was not that good
• Erwin (4/5): Disappointing - The bed The staff
• Qing (8/5): Very good -
• Billy (10/5): Exceptional -
• Billy (10/5): Exceptional -
• Anonymous (10/5): Exceptional - I loved the location. Right on the corner of the central town square. The rooms were clean.
• Rudy (10/5): Exceptional -
• Alejandro (10/5): Exceptional -
• Estuardo (7/5): Good -
• Jordan (7/5): Good -
• Jessica (10/5): Our stay was wonderful! - Great hotel with excellent service and clean rooms. Will definitely come back and recommend it to family and friends. Nothing. Everything was great!
• Evelyn (8/5): Very good -
• Randal (8/5): Excellent location in a beautiful City. - The breakfast was decent and the location cannot be beat. The room had no Air conditioning in spite of what the Booking info claims.
• David (2/5): I would not recommend this place. - Location Dirty and haven’t renovated in over 25 years. Sheets old and smell and bathroom shower slippery.
• Alexandra (10/5): I so appreciate the care, the attention to detail, and the people make this a warm place to fall during work ... one of - It is always my go to in Xela! Not only is the hotel historic and lovely the people make this a wonderful place to stay. There is a parking lot that is walled and very safe perfect for the traveler picking up and packing goods for work!
• Spencer (10/5): Exceptional -
• Luis (10/5): Great location, beautiful hotel! - Good breakfast, they can do better with the tortillas. Being in Guatemala and having store bought tortillas was disappointing.
• Kasia (8/5): Very good -
• Paul (9/5): Pleasant, relaxed place with no real worries - would stay again. - Clean, comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff. Could more use more power outlets in the rooms.
• Norman (2/5): Very noisy and very overpriced - Great location, friendly staff, and convenient parking. Very noisy! The way the hotel is set up, there are lounges next to all the rooms on all the floors, so you constantly hear people talking loudly in the lounges at all hours. One night, there was an extremely loud wedding party two floors down, but that we could hear it until 1:30 AM and got very little sleep. The management did nothing about the noise during the event and only offered apologies the next day. The breakfast is mediocre at best. As others have commented, this hotel is definitely not worth the amount of money they charge.
• Julio (8/5): Very good - The room was clean, big and comfortable. I did not like the breakfast and the staff was quite serious.
• Argueta (10/5): Wonderful place to visit - Everything
• Gustavo (8/5): Very good -
• David (10/5): Exceptional -
• Edwin (8/5): Very good -
• Jose (10/5): this is a hotel I'd recommend - Excellent breakfast can't tell, everything was so nice
• Anonymous (10/5): Exceptional - the history in it.
• Andrew (8/5): Very good -
• Texas (8/5): Very good - Excellent customer service, good water pressure, room safe, very good complimentary breakfast choices. No a/c or ceiling fan in our room, lots of stairs and no blackout curtains to block very bright street lamp across street.
• Erick (8/5): Very good - The location Restaurant service hours/ servicio De horas limitados
• Angelhims (8/5): Beautiful Heritage Hotel. - Because the hotel is across from central park, I was concerned about noise but our room was very quiet. The hotel is lovely and much bigger than I expected. Very clean, friendly staff and lovely decor. Lots of stairs. The hotel has 5 floors and no elevator. It's also on the pricey side.
• Jaime (9/5): Superb -
• Amy (10/5): Excelent but inconvenient for cars and slippery street. - Breakfast was good, the place is amazing! The owner and everyone very friendly. Our room cleaner, Yohana was very kind and efficient. Lots of stairs without an elevator. No Parking in front. Dangerous and slippery street in front of the building. Very difficult to be picked up or to be returned to the hotel.. Can’t call on the phone (regular house phone) from the room. Dim lighting in the room, but they brought us another lamp.
• Judith (9/5): Superb -
• Marcello (9/5): Superb -
• Oneyda (8/5): Very good -
• Jorge (10/5): Exceptional -

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