Minerva Premium Hotel

Name: Minerva Premium Hotel
Address: 36 Hang Trong, Hoan Kiem, Hanoi, vn

Location: 36 Hang Trong, Hoan Kiem, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Indulge in our well-appointed rooms with modern amenities and city views.

Convenient Services
Enjoy our 24-hour front desk, tour desk, and concierge services for a hassle-free stay.

Exquisite Dining
Savor a delicious breakfast with buffet, à la carte, and continental options available daily.

Book now for an unforgettable stay at Minerva Premium Hotel in the heart of Hanoi.

Important Information

This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
Car hire
Sauna
Massage services
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Food delivered to guest room
CCTV outside property
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Cooking class
Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
Housekeeping on request
Wine release events
Covered parking
Health or beauty spa nearby
Bicycle-friendly property
Guest education on local ecosystems and culture
Accessible shuttle
No accessible shuttle

Rooms Available

Deluxe Family Room

Offering free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The family room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar. The unit offers 2 beds.

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Deluxe Connecting Room

The spacious family room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer.

Max Occupancy: 5 (5 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Minerva Suite with Outdoor Jacuzzi

The hot tub and spa bath are the special features of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Outdoor dining area
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Premier Balcony Room

1 Double Bed OR 2 Twin Beds
323-sq-foot soundproofed room, balcony with city views

Layout - Separate sitting area
Relax - In-room massage available
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Bathrobes, slippers, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Hardwood flooring in room
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, and LED light bulbs
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- In-room childcare (surcharge)
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Pillowtop mattress
- Sleep Number by Select Comfort mattress
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Champagne service
- Soap
- Local maps
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Meal delivery service available
Minerva Suite with Balcony

The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite provides soundproof walls, a mini-bar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Suite with City View

The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite provides soundproof walls, a mini-bar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Premier Double or Twin Room with Balcony

The spacious twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. Boasting a balcony, this twin/double room also offers a mini-bar, a seating area and a flat-screen TV with cable channels.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Deluxe Double or Twin Room

Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Premier Double or Twin Room

Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The twin/double room features parquet floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a mini-bar.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Junior Suite with Cathedral View

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite features soundproof walls, a mini-bar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector

Guest Reviews

Anke (8/5): -
Michelle (10/5): - Really decent sized rooms and breakfast was great. Location was perfect and allowed us to explore everywhere by walking!
Tram Anh (7/5): Ok but not coming back - Location is very central. Quality of the room is not as shown in pictures and no decent window with poor lighting. Bathroom was below average for the room price.
Scott (10/5): Amazing location and even more amazing staff - Location, ambience, rooms and the staff
JORDI (10/5): Hotel 10 en Hanoi - La atención del personal es top y las instalaciones son buenas.
Olivia (10/5): Exceptional staff in the old quarter - The staff at reception truly went above and beyond to make our stay as comfortable as possible. We got a room upgrade, lemonade and fruit upon check in, they held our bags while we did an overnight excursion, and even let us use the shower facilities before our flight out. Breakfast was also great! Great location for exploring old quarter. Nothing.
Davis (10/5): - Das Personal ist sehr freundlich und aufmerksam. Die Lage ist top. Das Frühstücksbuffet hat eine sehr grosse Auswahl. Das Bett ist bequem und die Zimmer sind geräumig.
Leutrim (10/5): - Die Unterkunft war schön, jedoch machte es das Personal zu einem unvergesslichen Ort. Ich bin dankbar für die Hilfsbereitschaft.
Zsuzsanna (10/5): -
MIKI (8/5): -
ANH (10/5): -
Xuelin (9/5): - What a treat this hotel was after riding through the countryside of vietnam on a motorcycle. The bed was super comfortable to the point that we could not get out of it every morning. The free breakfast tasted amazing and the rooftop bar was a nice way to relax and drink ad watch the views. The location was also super convenient in old quarters. The check in process was a bit rough. We told staff over whatsapp that we would be arriving around 2am as that is when our sleeper bus would drop us off in hanoi. When we arrived, the lobby was locked and it was dark inside. We tried to call the staff on whatsapp but noone picked up. We were locked outside for 20 minutes before we knocked and it turned out there was staff asleep on the couch but we couldn't see them. I wish we were told ahead of time that the staff would be there and to knock.
Palina (10/5): Comfortable and clean hotel with exceptional service. - Super friendly and helpful staff with genuine smiles. From the first greeting with cool lemonade to a farewell assistance with the luggage and a snack for the airport, they made us feel special. We also got treated to a complimentary massage session. The room was quiet and nice, the bed was comfortable, everything was clean. We were concerned about the lack of windows when booking but wanted to stay on the budget, it ended up being a positive feature because there was absolutely no noise. The complimentary breakfast was fantastic. Great location for everything that we wanted to see in Hanoi. The shower head was a little too low, so my 6’2 husband had to bow down a bit to use it but that’s often a problem when traveling in Asia 😅
Poh Huat (10/5): Wonderful stay!! - Good location. Service is good and breakfast is delicious. Room is big and clean. Nothing
Offer (9/5): -
Emma (10/5): Mega Preis Leistung, wir kommen wieder! - - Lage 10/10 - Personal 10/10 vor allem die Damen an der Rezeption: sie haben mir per WhatsApp geschrieben, als das Zimmer früher frei wurde. Wir mussten nicht mal mehr zahlen :) - Zimmer Deluxe mit Balkon sooo schön und genauso teuer wie Zimmer ohne Fenster in den anderen Hotels in der Gegend - Sauberkeit 10/10 Das Frühstück sollte etwas länger gehen, ab 8:45 Uhr werden die Sachen kaum mehr nachgefüllt
Margarita (10/5): -
Adenike (9/5): -
Sihung (10/5): Great place to stay in Hanoi. - The staff were extremely nice and resourceful. Nothing.
peter (10/5): Katie and the rest of the team was so accommodating. I would recommend this hotel to anyone. - Centrally located and the staff was absolutely amazing.
Jo Chiao (10/5): -
ijeoma (7/5): The standout benefit of staying at this hotel is its hospitable staff. They genuinely strive to make guests feel comfort - Easy access to restaurants, the lake, massages, and other amenities. The place was outdated and had poor-quality furniture. The design was not very well thought out, and it felt a bit haphazardly designed. For instance, there was a closed off section of the bathroom that was unfinished, and some of the furniture, like the sofa, wasn’t very well cleaned. It seemed like they were trying, but they didn’t use high-quality materials, which made me feel uncomfortable. Also, it wasn’t their fault, but the air in Hanoi is very polluted which made it difficult for me to enjoy the outdoor balcony terrace. My mom managed to sit outside for over an hour, which was quite useful.
Sam (10/5): - Amazing location, perfect service None
TAİFE ZEYNEP (10/5): Amazing location, amazing staff and spotlessly clean otel - The staff are wonderful, especially thank you for having an employee like Ms. Sun. All the other employees, whose names I don't know, are very helpful and friendly. The bed is hard.
Iona (10/5): Fabulous stay great room & lovely staff. - Everything especially our room with terrace pool. Nothing
Pam (10/5): The staff were super friendly and Sun is an exceptional employee - The breakfast was fantastic, each day there was something different. A lot of choice and the coffee machine was excellent. The staff were super Friendly and they couldn’t do enough for you Nothing
Bridget (10/5): - Incredible staff. Went above and beyond. Nothing.
XIANYING (10/5): 住了两天，体验感很好 - 各方面都很好！值得推荐！前台服务人员和蔼可亲，热情周到
Truong (10/5): Very welcoming with excellent facilities and very friendly staff. - Rooms was very clean, comfortable beds, suites were spacious enough. Staff very helpful and friendly, excellent location. Feel breakfast was limited compared to other local hotel but I assume it was due to space.
Liam (8/5): - The location was great, the bed was very comfortable and the staff (Albert!) was incredibly helpful Breakfast wasn’t great for westerners
adeline (10/5): Hôtel avec un parfait rapport qualité prix - Très bien placé dans le centre, nous avions une chambre au 4eme sans fenêtre mais donc très calme! Parfait au regard du bruit dans la ville. Mais les miroirs et l’éclairage ne donnent aucune sensation de pièce sans fenêtre. Et le lit était particulièrement confortable. Le petit déjeuner au 10 eme étage est super bon avec vue ! Et le soir terrasse idéale pour un verre
Anna (10/5): Polecam! - Cała obsługa hotelowa jest absolutnie wspaniała! Serdeczni, mili i bardzo pomocni. Wszystko dopięte na ostatni guzik, bardzo kompleksowa obsługa nie tylko na terenie hotelu. Pani Kate - cudowna! Pomogła zorganizować wiele atrakcji, doradziła wspaniałe miejsca! Wszystko mi się podobało
Micheline (10/5): -
René (10/5): -
Eric (9/5): Nice hotel and great location - Lovely hotel, great location, very comfortable (especially beds), clean and warm staff welcoming (special mention for Katie and Kate for their kindness and advices 🥰). We did appreciate fresh fruits in the morning but breakfast could improve. We were in the room 809 which was lovely but we could hear peaple climbing the stairs quite late in the night to go to the roof bar. The staff was very efficient and changed our room to one floor below and it was much better. Though, the rooms are not so well isolated, so if you are a light sleeper like me, difficult nights.
Kevin (10/5): Great experience overall - Clean. Kind attentive staff. Cold A/C.
Rolf (10/5): -
Rolf (10/5): -
Natali (10/5): Muy buena opción en el centro de Hanoi - Muy amables, buen servicio, ubicación y desayuno.
James (8/5): - Location Upstairs bar
維安 (10/5): - Breakfast choices are the best. Great location, great staff and great room.
昭維 (9/5): -
Marine (10/5): - Nous avons passé un excellent séjour à l’hôtel Minerva. Tout était parfait du début à la fin. Le personnel est particulièrement attentionné, gentil et toujours prêt à aider — ils ont vraiment pris en compte toutes nos demandes avec beaucoup de soin. Le petit-déjeuner est également très bien, avec un menu à la carte gratuit, ce qui est un vrai plus. Nous avons également testé le service de massage, qui était très agréable et relaxant ! Encore merci à toute l’équipe pour cette très belle expérience — nous recommandons vivement cet hôtel ! Rien
IanWM (9/5): - Great location in old town Staff were very friendly and helpful Good breakfast
Maiko (10/5): 清潔、スタッフの方がとても親切！ - 事前にホテルへ問い合わせをしましたが、すぐに返信してくださいました。とても親切にしていただきありがとうございます。
peter (10/5): Katie and the team went out of the way to make sure that we were comfortable. How do you recommend them to anyone? - Centrally located to everything
Danielle (10/5): Lovely hotel, great option if travelling with young kids and looking for a family room - A lovely little hotel in the old quarter. The staff are all fabulous and really go above and beyond. We were travelling with two small children and chose Minerva primarily because there was a great family room option (rare in the old town area). It exceeded our expectations. Lovely breakfast and nice rooftop restaurant for a drink in the evening. Avoid balcony rooms if you are a light sleeper. Nothing the hotel is responsible for but the old town area has a busy and noisy street life. You'll find the same in any property in the area.
Scott (10/5): Loved this place. The staff are amazing - Fantastic location in the Old Quarter Nothing
Felix (10/5): - Perfect stay. Very friendly and helpful staff. Great breakfast. Amazing location. Close to all sights, yet quiet at night. Location and general atmosphere
capucine (10/5): - Personnel à l'écoute
Eugene (10/5): Excellent for the value. - Location , rooms and staff are excellent. Location , rooms and staff are excellent.
Eugene (10/5): - Excellent location, rooms and staff. Highly recommend.
Marilena (10/5): The reception team made our stay incredible, the hotel was perfectly located and we would definitely go back❤️ - The hospitality we received during our stay, N/a
Susanne (10/5): -
Hila (10/5): -
ERI (6/5): -
Simeon (10/5): Lovely! - Everything! The staff were amazing! The breakfast was superb with buffet and unlimited à la carte dishes. The bathtub was a plus! Very good soundproofing from the busy street
Ferreira (7/5): - Localização e sumária do staff Pouco variedade e reposição do pequeno almoço
Anja (10/5): - Super Lage und erstklassige Mitarbeiter. Von der Rezeption bis zu den Jungs in der Rooftopbar waren alle sehr freundlich und aufmerksam. Tolles Frühstück!
Dahlia (8/5): -
Sharon (10/5): Amazing hotel in perfect location - Stunning hotel in the heart of Hà Nội. Staff were amazing and couldn’t do enough for us. Room was perfect and as we were there for a special birthday treat they had arranged a cake which was personally delivered to room. Good breakfast choice and had the best Vietnamese massage of our trip. Lovely location with lots to see and do. Would highly recommend! Nothing
Ayelet (10/5): מושלם! - הכל. צוות בקבלה ברמה הכי גבוהה שיש! היינו צריכים לעבור מלון, בגלל שלא היתה זמינות. העבירו לנו את הכל למלון שסגרנו ממול, דאגו להכל. היה מדהים. חדר מפנק ונקי, מיקום מרכזי מאוד.
Cynthia (9/5): Best location, walkable to most of the landmarks - We like the location and the staff especially Lisa Room is quite small
saro (10/5): Was an excellent location, right smack in old quarters surrounded by shops - Location, clean and the awesome service by all staff Nothing
Eric (9/5): -
Yana (10/5): - Excellent service, everything was good Nothing
Masahiro (9/5): -
Sylvie (10/5): - La gentillesse et l'attention du personnel. Petit déjeuner varié, que ce soit en plats vietnamiens ou en plats occidentaux. Le service laundry assez rapide (dans la journée). La situation de l'hôtel dans le vieux Hanoï, près de la Cathédrale ainsi que le Lac de l'épée.
TAKASHI (8/5): - フロントもレストランもスタッフが行き届いた気配りをしてくれて素晴らしい。
Esther (10/5): Highly recommended hotel in Hanoi and beats all the 5 stars hotels. - Amazing location and nice comfortable rooms. The staff were all super helpful and friendly, especially Sun who took all the efforts to help me take care of my parents during their departure as I had to fly off ahead of them for another flight. Her patience and helpfulness really touched me. Thanks so much, Sun. Nothing
Ester (10/5): מלון נהדר - מלון מקסים באמצע העיר העתיקה בהאנוי. צוות נהדר לציין את סאן שמרגע ההזמנה לא הפסיקה להפתיע ולעזור. ארוחת בוקר מעולה, נקי מאד.
diana (10/5): -
Victor (10/5): - The service is top tier. The staff were super helpful and polite. Rooms are very clean and comfortable. Overall, a very wonderful experience at the hotel. Nothing really.
Stephen (10/5): We strongly recommend that visitors to Hanoi stay at the Minerva Premium Hotel - The staff were amazing and the food was delicious Nothing
hidetaka (8/5): - 場所が良い。スタッフが良い。
Jose Luis (10/5): -
Sofia (9/5): -
Cas (10/5): - Really friendly and helpful staff! Perfect location in Hanoi, hotel looks good!
diana (10/5): -
shreeya (10/5): Home, away from Home❤️ - What truly made the experience special was the exceptional warmth and hospitality of the staff. Welcomed with genuine smiles and thoughtful care which made us feel right at home. Their attention to detail was impressive, every request was handled promptly and professionally, and they consistently went the extra mile to ensure comfort. The team’s polite, attentive, and hospitable nature reflects true Vietnamese hospitality at its finest. I highly recommend Minerva Hotel to anyone visiting Hanoi and looking for a stay that feels both comfortable and sincerely welcoming.
Mandy (10/5): Fantastic location and warm hosts - The location is great. The hotel is surrounded by restaurants, cafes, and many sites within walking distance. But it's not right in the center of the action (Beer Street, etc.), which we appreciated because it wasn't too loud at night. The staff was warm and welcoming. It is an older building, but you can tell they work hard to keep it maintained and clean. Our room was spacious, with high ceilings. There is not a nice view of anything other than the buildings next to it, but that's to be expected if you want to stay in the city. We didn't get to experience the rooftop bar since it was closed for Tet, but it looked nice. Overall, we had a good experience there and would recommend it. If you are getting the room with the jacuzzi, just know that it is a tiled tub and not really designed for comfortable seating. We didn't bother having the staff come fill it since it wouldn't have been comfortable and the view isn't worth the time outside on the deck. Maybe in the summer when it's hot, it would be nice to have as a cold plunge pool.
Brigitte (10/5): - We had a wonderful stay here for our honeymoon. Enjoying a few days here on either side of our halong bay cruise. They went above and beyond making it a wonderful experience from the honeymoon decorations in our room to even connect us with an authorised visa agent when we needed our visas expedited (new year public holidays caused delays for us). The rooms were beautiful and we loved happy hour drinks watching the sunset on their sky bar. They greeted us by name when we came back from our cruise and felt like staying with good friends more than a guest at a hotel.
VanNhat (9/5): - Nhân viên tiếp đón xuất xắc tuyệt vời, vui vẻ rất là hài lòng,có dịp sẽ trở lại come Địa điểm rất vui và thuận lợi
Jill (10/5): FANTASTIC ACCOMMODATION - Service was amazing, location great, spotlessly clean, comfy beds, and yummy breakfast. Everyone was so friendly and helpful. Everything was perfect, couldn't fault anything.
John (10/5): I loved this place!! - Beautiful property, beautiful room, great location, excellent staff! It was pricey for Hanoi but for a splurge it was worth it!
Yumi (8/5): -
Iven (10/5): Perfektes Hotel um Hanoi zu erkunden - Die Lage war exzellent, direkt im Herzen der Altstadt und somit waren die Highlights fußläufig zu erreichen. Das Personal war super freundlich und immer höchst bemüht einen zufrieden zu stellen, hier wird der Gast gehört und nicht nur abgearbeitet. Das Frühstück war auch super lecker und die Zimmer waren schön sauber. Die Frühstückszeiten könnten gerne noch einen Ticken länger gehen.
Luke (10/5): Great all around stay - I was upgraded to the outdoor spa suite. Definitely a great surprise especially after a long day travelling. The breakfast buffet was next level especially with the a la carte menu included. The young man with the fluffy hat who made the best cocktails was amazing. I was shocked how good they were. Staff were so friendly and even topped it off with a snack bag to take when leaving.
justice (10/5): - Every staff member was welcoming, going out of th eir way to make us feel special, well pampered, and relaxed to make our time in Hanoi memorable. We used them for many services from the fast track going through the immigration upon arrival, an all day tour to Ninh Binh, spa treatments, to contacting restaurants for our dietary restrictions etc. We couldn't be more pleased with their responsiveness and follow through. The breakfast varieties are abundant, furthermore they offer a la carte selections. I had the best pho here , that is delivered daily fresh, the texture is tender, thin and light. They also accommodated our dietary restrictions. None
Nigel (10/5): -
Andrea (10/5): -
Andrea (10/5): -
Sven_MH (9/5): Sehr gute Komfort-Option in Hanois quirliger Altstadt - Für alle, die im Zentrum der Altstadt und mit einem gewissen Komfort übernachten wollen, ist das MINERVA eine hervorragende Wahl. Super freundliches Personal, sehr schöne Inneneinrichtung, geräumige Zimmer - und ein toller Frühstücksraum im 10. Obergeschoss mit Blick über Hanoi und einer sehr guten Frühstücksauswahl (a la carte und Buffet). Die Lage des Hotels ist wirklich prima, man ist mitten im Trubel der Altstadt, erreicht alle Sehenswürdigkeiten zu Fuß - und kann sich auch schnell ins MINERVA wie in eine Oase der Ruhe zurückziehen, wenn einem der Verkehrslärm, das Chaos und die schlechte Luftqualität in der Stadt mal nerven. Auch die Optionen an Essen und Trinken im Umfeld des Hotels sind vielfältig. Ich war eine Woche hier und habe mich sehr wohlgefühlt. Und was die Stadt selbst betrifft: Ich liebe Hanoi; für mich eine der schönsten Städte in Südostasien! Alles war perfekt!
Iris (10/5): בהחלט חוזרת אליו בביקור הבא שלי בהנואי - הכל הכל המלון נקי ונעים הצוות כל כך שירותי ואדיב, החדרים נעימים, מגיע למלון חמישה כוכבים
Med (10/5): Brilliant, good luck finding it like any place in Hanoi :) - Lovely place couldnt do enough for us amazing staff all good
Nur Sheena (9/5): A Great Spot to Rest - The warm welcome. The bed. The breakfast. Nothing.
Carine (10/5): - Tout ! L’accueil et le personnel sont très avenant, ils font tout pour vous rendre le séjour agréable. Nous avons choisi la suite qui était confortable et le jacuzzi incroyablement grand. Les draps étaient très doux et le lit King size a fait son effet. Les déjeuners sont copieux. L’hôtel est très calme malgré la proximité de la ville. On nous a gentiment gardé nos bagages après le Checkout. Bravo pour un hôtel professionnel et un personnel efficace. Rien
Vivian (10/5): - The room was huge and the staff were incredible nice and friendly ! They were super nice to my daughter we felt so lucky to stay at Minerva with such incredible employees welcoming us and helping us everyday.
Alberto (10/5): Tutto perfetto - Posizione ottima, stanza ampia e confortevole, letto gigantesco e comodissimo, ammirevole presenza di opzioni vegane da ordinare alla carta. Staff impeccabile (al check out, sapendo che avremmo passato un paio d’ore in treno, ci hanno addirittura dato acqua e deliziosi snack per il viaggio), con menzione speciale per Ms Sun alla reception e Mr Jamie in sala colazione, davvero gentilissimi e disponibili a soddisfare ogni richiesta.
Britt (10/5): - Though the hotel seems older, it's clean and well maintained. I appreciated that the suede furniture in the room had been vacuumed/cleaned, and the bed was comfortable. The staff was FANTASTIC, and the location perfect, just on the edge of old town, a block from my favorite lake in town, and just down the street from the night market. The sidewalk on the street the hotel is on is walkable, cleared of scooters, and there are great shopping and restaurant options. It was fun to just wander into little alleys and explore. The breakfast was very nice as well.