Serai Hotel

Location: Mithat Paşa Caddesi Yılmazlar Han Apartmanı No: 21/101, Istanbul, tr

Star Rating: 8.7 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Sauna
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Queen Room

  Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Concierge services

• Deluxe Double Room with Balcony and Sea View

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with sea views. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Concierge services

Guest Reviews

• Elena (10/5): vyborna lokalita ,priatelsky a ochotny personal,dobre ranajky v cene - vyborna lokalita, velmi mily personal ,Susane bola uzasne priatelska a ochotna :) , velmi dobre matrace ,cisto ,dobre ranajky na terase v kupelni sprchova hlavica tiekla ,zachodova doska nebola dostatocne upevnena ,zavesy na oknach v izbe sa nedali dobre zatiahnut -pokazene ....
• Agostina (7/5): Cumplio nuestras necesidades - La amabilidad del personal y la ubicación El desayuno muy escaso. No ofrecían fruta ni variedad.
• Azat (10/5): - Номер чистый, комфортный, есть сейф для ценных вещей. Кровать очень удобная, лег и сразу ушел в сон. Холодильник, свет, телевизор, все как на фото. Душ работает исправно, горячая вода есть, полотенца, фен - все в наличии. На ресепшене спасибо сотруднице Сюзанне, все подсказала, обеспечила информацией, еще и говорит по-русски, что очень удобно.
• Raquel (9/5): -
• Mona Mäkelä (8/5): Hotelli hyvällä sijainnilla ja palvelualtista henkilökuntaa - Tämän parempaa sijaintia ei hotellille voi saada! Hotellilta on helppo lähteä tutkimaan kaupunkia suuntaan jos toiseen ja lähiympäristö on öisin pääosin hyvin rauhallinen. Hotellihuoneen osalta plussaa tarjolla olleesta pullovedestä ja jääkaapista. Myös ilmastointi oli todella hyvä, samoin sänky ja kolme saatavilla ollutta tyynyä. Tässä hotellissa on oikeanlainen hinta-laadusuhde. Erityiskiitos ihanalle vastaanottovirkailija Susanille, jolla on palveluasenne kohdillaan! Aamiaishuone hotellin ylimmässä kerroksessa oli miellyttävästi sisustettu ja tarjosi jokaiselle aamulle hyvän startin, vaikkei tuotevalikoima kovin iso ollutkaan. Valitettavasti hotellihuoneen siisteystaso ei vastannut sitä, millaisen kuvan olin etukäteen saanut: Huoneessani olleet pimennysverhot olivat rytyssä ja repsottivat, kylpyhuoneessa oli paikoitellen kosteutta ja kulumisen jälkiä mm. lavuaarissa. Kylpyhuoneessa ei ollut juurikaan laskutilaa omille tavaroille saati pyyhekoukkua. Sivustolla olevat kuvat eivät ihan siis vastanneet todellisuutta. Kattolistojen päällä oli runsaasti pölyä ja seinissä likatahroja, jotka eivät varsinaisesti häirinneet, mutta eivät ainakaan parantaneet kokonaiskuvaa. Aamupalalla olleet jatkuvaa kylmäsäilytystä vaatineet tuotteet (juustot, maidot yms.) olivat koko aamun ilman asianmukaista viilennystä, joka on mielestäni ruokahygieniariski. Erityisesti kuumalla säällä tämä on aito ongelma.
• Игорь (9/5): -
• David (10/5): Perfect hotel for a short break with VFM, made even more personal by the staff - The location was ideal, close to the tram, walking distance to nice restaurants, Blue Mosque and accessible to other areas of the City, we were there for the EL final, Okan was so welcoming, gave us tips on where to go, messaged us during our stay to see how the trip was going, first class hospitality Suzan provided coffee after we checked out, a real personal touch from all the staff Nothing - perfect for a short break.
• romain (7/5): Does the job - Great location and 24/7 reception desk You - Terrible breakfast - AC not working - Bathroom ventilation not working - Fridge not working
• Giovanni (9/5): -
• Gaffar (10/5): Часто останавливаюсь в этом районе. И многие отели видел. Serai - мой фаворит - Шикарное расположение к трамвайной остановке Beyazit Grand Bazaar. Плюс для тех, кто хочет посетить местные достопримечательности в виде Ай Софии и Голубой мечети и остальных они как в пешей доступной так и в удобной транспортной развязке. Очень вежливый приятный персонал, начиная от Сюзанны, которая с удовольствием встречает и помогает в решении вопросов, так и людьми, которые делают отель чище, вкуснее и уютнее. Однозначно - высший бал в соответствии цена/качество/сервис 💪🏽✨
• Aziz (8/5): -
• Lee (9/5): Very good. I’d stay there again - Convenient to transport and restaurants. Staff very friendly and helpful. No hooks or rails to hang towels.
• AIZHAN (4/5): - нам понравился отзывчивость персонала. локация хорошая очень. завтраки хорошие за эту цену, но однообразные. Постель чистый, раз в 3 раза меняют. нам понравилось все кроме номера. Этот номер мы взяли не слишком дешево, по средней цене. Номер вообще не понравился. Очень маленький, около 8-10 метр квадратов. Хотя на фото казалось большим и просторным, не могла понять зачем делать ложные и увеличенные фотографии, при было тесно для двоих, мы были с 29 апреля до 5 мая. В общем впечатления неважные. Завтраки хорошие, но однообразные, фрукт нет, можно было бы пополнить. Номер не совсем чистый, не вау убирают. Ремонта не хватает, так как все старое. сан узел тоже очень старый.
• Gulnar (10/5): - Отдельное спасибо Engin он выручил мой телефон и сохранил все данные, Спасибо за индивидуальный подход каждому клиенту. Локация, завтрак и чистота на высшем уровне. Отель очень понравился буду советовать всем! понравилось ВСЕ!!!
• Miloš (10/5): - Vše bylo v pořádku a zaměstnanci Suzan a další kolegové na recepci, snídani a úklid byli přátelští.Pokoj není moc velký ale na přespání úplně dostačující.Snídaně na jednohvězdičkový hotel byla dobrá.Blízko tramvajové zastávky. Vše bylo v pořádku.
• Konstantin (10/5): -
• Anna (8/5): - Ottima posizione per visitare comodamente il centro a piedi. Camera piccola ma funzionale e personale davvero gentile e disponibile. Colazione buona ma senza troppa scelta, soprattutto per i dolci a disposizione (solo uno). L'ultima sera non è stata pulita la camera e hanno lasciato il piattino con le briciole per più giorni
• Elif (8/5): - Séjour très agréable dans cet hôtel. Le personnel est accueillant et professionnel. Merci à Okan, Suzan et à Engin. La chambre était propre mais petite, l’emplacement pratique. Quelques petits détails pourraient être améliorés, mais dans l’ensemble une très bonne expérience. Je recommande.
• Elina (4/5): - Из плюсов - расположение, самый центр. Улучшить можно буквально все : 1. завтрак - скудный. поесть можно, но выбор маленький и не разнообразный 2. ремонт - отель очень уставший. как минимум можно элементарно немного подкрасить стены, в некоторых местах уже облупилась краска. я уже не говорю про грязное изначально постельное белье, которое ни разу за 5 дней проживания нам не поменяли. 3. кондиционер настроен на 30 градусов, за окном очень шумно, а в Стамбуле уже очень тепло. если бы не парень, который работает на ресепшене, возможно мы бы так и были с кондиционером настроенным на обогрев. 4. Один утюг на весь отель! Приходилось каждый день бегать на ресепшн за ним, тк его не могут принести в номер, человек на ресепшене работает один. 5. Горничная вообще не говорит на английском и плохо убирает. Черный чай вылили в раковину и даже не помыли ее после этого. При заселении в холодильнике остались чужие продукты и чужой шампунь в душевой. 6. Номер очень маленький, если у вас больше 1 чемодана - это уже проблема, плюс его не на что даже поставить, специальной подставки в номере нет. Вывод - можно перечислять еще долго, суть ясна. Все эти моменты можно улучшить, если захотеть. Стамбул прекрасный, отель подкачал. Никто не говорит о золотой лепке на потолке, но чисто в отеле должно быть - это минимум.
• Edit (7/5): - A szoba szép volt. Elhelyezkedés kiváló. A recepciósok fantasztikus kedvessége kompenzálta a hiányosságokat! Sajnos elég koszos a fürdőszoba !
• Serena (4/5): -
• Hong Viet (8/5): -
• Laszlo (8/5): - Mint mindig most is az őszinte értékelés volt az elsödleges szempont: Szuzane és Okán a recepción az eddigi utazásaim során a legkedvesebb és segítőkész személyzet volt. A hotel teljesen szép,kulturált.Amin én változtatnék a reggeli,illetve a szoba takarítás! Üdvözlettel Carpe Diem
• alvaro (9/5): - Suzan was great thank you
• Urmas (8/5): -
• Azamat (10/5): Мы из Казахстана, на 8 дней прилетели в Стамбул, заранее через Букинг бронировали места в Serau отеле . Хороший уютный ч -
• Myrto (6/5): Good for the price, needs renovation in some things - First of all Suzan is such a friendly person, thank you for the good energy. The location is ideal. The breakfast and the room services are good. Needs changes in some areas, e.g. new hangers, details in the bathroom, moreover the room is a little bit small, so not much convenient.
• sabrina (7/5): Séjour sympa et hôtel bien situé je recommande 😊 - Le personnel était très gentil et a l’écoute Le bruit de l’eau qui descend dans la canalisation c’était très bruyant. Et pour le petit déjeuner il n’y a pas tellement de choix en sucré, ni de lait chaud dommage.
• Veronika (7/5): -
• Ugur (5/5): - Konumu Ödemeyi nakit almak için ısrarcı olmaları hoşuma gitmedi. Kredi kartıyla ödersem ekstra komisyon olacağını söyledi girişteki görevli. Ben de ATM'den para çekmeye gidip geldim. Gereksiz bir detaydı
• Abdeslam (9/5): -
• Karim (9/5): Super - Super accueil
• LARA (8/5): Céntrico hotel - Alojamiento céntrico, personal amable y cómodo para visitar el centro de la ciudad El desayuno podría tener más variedad, no tiene prácticamente nada elaborado, no puedes calentar la leche o el pan y no hay casi nada típico del país.
• Pēteris N. (9/5): - Great location. Main shopping attractions, as well as the Blue Mosque, are within walking distance. The staff were also great and very helpful.
• Vero & Francois (9/5): -
• Polly (9/5): Great location - Fantastic location, walking distance to so many sights. Lovely views and good breakfast.
• Pat (1/5): Uncomfortable, tiny room - Breakfast is okay and Wifi This hotel has tiny room and very uncomfortable. We did not have space to place suitcases. No table /chair, just bed
• Yulia (7/5): A simple, well-located stay - It’s a small family hotel. The room we stayed in was really tiny but clean. The breakfast was OK, but we did not expect much. The hotel is located within a 5–7 minute walking distance from the Grand Bazaar and a tram stop. The shower had mold.
• Ciprian (7/5): - Very small hotel, close to the bazaar. Small rooms typical for the historical area of ​​Istanbul. Ok for visiting the city and surroundings on foot. The insulation on the doors was non-existent. The air conditioning system could be heard from outside. The breakfast was basic and if you wake up later you risk not finding anything, not even coffee and they don't replenish it. You get what you pay for.
• Sina (9/5): - Die Lage der Unterkunft war super. Ebenfalls waren die Mitarbeiter am Empfang sehr freundlich. Suzan und Engin haben uns immer sehr gut geholfen bei allen Fragen. Das Zimmer war nicht überall sauber.
• Nicoleta Iulia (10/5): -
• Sára Zsuzsanna (2/5): nagyon nem ajánlom - A személyzet kiemelkedően jó. Engin fogadott minket késő este, nagyon kedves volt, humoros, nagyon szerethető ember, mindenképp 10 pontot érdemel. Találkoztunk a többiekkel is, Okannal és egy hölggyel. Ők mind hibátlanok, nagyon elégedettek vagyunk velük. Ez volt a 12. isztambuli utunk, de a legrosszabb. A szoba pici, de iszonyat pici. Kosz van, sokszor szennyvíz szag. A négy nap alatt törölközőcsere, ágynemű csere, vagy akármilyen egyéb takarítás NEM történt. A páromat a hely mérete miatt, szinte folyamatosan klausztrofóbiás tünetek gyötörték. Konkrétan csak aludni mentünk a szobába. Késő estig az utcán sétáltunk, csakhogy ne kelljen a szobába lenni. A reggeli sajnos minősíthetetlen. Nem valószínű, hogy visszatérünk.
• Eduard (10/5): - Обслуживающий персонал отеля - очень классные ребята готовы всегда прийти на помощь. Завтраки вкусные, расположение удобное. Рекомендую!
• Emina (10/5): -
• Ala (10/5): - The stuff was very good Suzan and Okan happy to assist you. feel free to contact them anytime. 100%
• Sevilen (6/5): Angenehme Aufenthalt - Der Personal ist sehr höflich, die Lage ist schön alles in der nähe gehabt. Die Ausstattung ist auch schön. Leider waren die Hotelzimmern nicht wirklich sauber und die Zimmen waren zu zu klein. Das Frühstück hat mir meiner Meinung nach nicht gefallen.
• Florina (8/5): - Locația bună, personal amabil iar micul dejun suficient și proaspăt. Curățenia lasă de dorit.
• Ismail Yusuf (9/5): Excellent Stay - Serai Hotel Review This small boutique hotel is a hidden gem with exceptional personal service that made our stay truly memorable. The rooms were very clean and well-equipped with a fridge, kettle, mugs, and a stocked tea and coffee station. While the rooms were on the smaller side, they had everything we needed. The toilets were clean, and housekeeping was excellent throughout our stay. A lovely touch was the complimentary tea and coffee station in the reception area which was perfect for a quick refreshment any time of day. The breakfast area was clean and welcoming, offering a decent selection of warm and cold options. There could be a bit more variety, and when we mentioned this to the staff, they genuinely took our feedback on board. The staff were so friendly, kind, and helpful. A special mention goes to Suzanne and Okan who went above and beyond for us. Everyone from the cleaning to cooking staff made us feel welcome. They spoke some English, which made communication easy, and they always did their best to accommodate our requests. For a small hotel, the personal service was outstanding. We were initially unsure about the location, but it turned out to be the perfect place to stay. The hotel is located on a hill. Just up the road is Beyazit Mosque and the university complex. The tram station is only a five-minute walk away with very frequent service, making it convenient to get around the city. The Sultanahmet area is about a 20-25 minute walk. We found ourselves in a vibrant neighbourhood full of restaurants, cafes and shops. Thank you so much for a memorable stay at the Serai Hotel. We would definitely stay again. 10/10! A special thanks to Suzanne and Okan once again.
• Suzana (3/5): - Lokacija objekta Hotel je ispod prosjeka. Sobe koje smo dobili nisu one koje smo rezervisali i platili preko bookinga. Iste su premale, nisu imale prostora za jednu osobu, a jamoli ne za dvije. Jako neuredne, prljave, pohabane, oštećene i td. Tražili smo zamjenu soba i tek nakon što smo naveli da želimo da se odjavimo i da nam vrate pare dobili smo dvije malo veće sobe, sa malo više prostora. Vrlo mala razlika u odnosu na prvobitnu, a pogled iz soba je bio pogled u provaliju izmedju zgrada, gdje se odlaže škart, smeće i ostalo. Sve u svemu užas. Doručak bez imalo truda, čak ni osnovne namirnice nisu bile dostupne.
• Jovana (9/5): We had a very pleasant stay at this hotel. The staff was friendly and welcoming, especially Okan, the receptionist who g -
• ibabe (8/5): Personal y ubicacion - El trato personal de Okan, que nos hizo la estancia muy agradable.y la ubicacion que es muy centrica
• Robinlud (9/5): Esperienza di quattro giorni in vacanza - Ottima posizione vicino a Moschea blu e Santa Sofia; c'è la fermata del tram di fronte per spostamenti più lunghi e si trovano facilmente anche i taxi lì in zona. Staff in accoglienza super cordiale, c'è la possibilità di bere un tè caldo gratuito nella hall dell'hotel e talvolta è anche possibile mangiare una fetta di torta fatta in casa! Un ringraziamento in particolare a Okan della reception che è stato super gentile e preciso
• Otar (10/5): -
• Grzegorz (10/5): - Hotel zrobił na mnie bardzo dobre wrażenie. Obsługa była niezwykle miła, pomocna i zawsze uśmiechnięta – od momentu zameldowania aż po wyjazd czułem się naprawdę dobrze zaopiekowany. Śniadania były smaczne i różnorodne – każdy znajdzie coś dla siebie, a produkty były świeże i dobrej jakości. To zdecydowanie duży plus Czystość stawiam na piątkę... Zdecydowanie polecam to miejsce i chętnie wrócę przy kolejnej okazji.
• ΕLENA (8/5): -
• Matej (10/5): - Very friendly and helpful staff, definitely worth the money.
• Zacary (10/5): Great location, great value - The location was perfect. Staff were very friendly; especially Suzan who assisted me to ensure my stay was as pleasant as possible. Breakfast was small, but the food was fresh.
• Tomiris (10/5): Хороший отель - Персонал отличный, вежливый предлагают кофе, пирог, чай всегда помогают во всем, предлагали комнату когда нудно было переодеваться и выделить Сюзанну спасибо большое ей
• Nina (10/5): -
• Nina (10/5): - I had a wonderful stay at Serai Hotel! 🌸 Everything was very comfortable and pleasant. The staff were incredibly kind, welcoming, and always ready to help. I especially want to thank Suzanna and Okan — they made my stay truly special with their warm attitude and care. 🩷💙 The location is great, and the overall atmosphere of the hotel is very cozy and friendly. I felt safe and relaxed during my stay. I will definitely come back again and will happily recommend this hotel to my friends and family. ⭐ 10/10 — highly recommended!
• Madalin (3/5): - Personalul de la receptie foarte amabil si mereu de ajutor. Curatenia lasa mult de dorit.Hotel degradat.
• Ekaterina (9/5): - Расположение центральнее некуда, очень близко до транспорта и главных достопримечательностей. Рядом продуктовый магазин. И магазин Tado - покупайте турецкие сладости там, лучшие цены. Очень любезный персонал, всегда готовы помочь.
• Lamija (3/5): - Boravak u hotelu Serai u Istanbulu, nažalost, nije ispunio naša očekivanja. Po dolasku smo dobili sobu koja je bila manja od one koju smo rezervisali, kao i vidno neuredna. Kasnije smo premješteni u drugu sobu, ali ni ona nije bila na zadovoljavajućem nivou čistoće. Tokom boravka primijetili smo da održavanje higijene nije bilo na odgovarajućem nivou. Posteljina se tokom cijelog boravka uopšte nije mijenjala, a podovi nisu bili adekvatno čišćeni. Također, peškiri koje smo dobijali bili su istrošeni i poderani, što svakako nije standard koji se očekuje od hotela. Doručak je bio prilično skroman, s ograničenim izborom hrane, a dodatni problem je bio što se određeni artikli nisu redovno dopunjavali kada bi nestali. Sve u svemu, smatramo da postoji značajan prostor za unapređenje usluge, posebno kada su u pitanju higijena, održavanje soba i organizacija doručka. Nadamo se da će menadžment hotela obratiti pažnju na ove nedostatke i poboljšati kvalitet usluge za buduće goste.
• Natalia (10/5): Najlepszy obiekt w tej części Stambułu - Po ponownych odwiedzinach w tym hotelu stwierdzam że jest to najlepsze miejsce w tej części miasta do odwiedzenia. Bardzo wygodne łóżko i przestronny pokój ze świetnie wyposażoną toaletą to ogromny atut. Jednak największym atutem tego miejsca jest Pani Suzan która swoją postawą w stronę gości gwarantuje serwis na poziomie hotelów 5-gwiazdkowych. Cała obsługa jest świetnie przeszkolona i wykonują naprawdę kawał dobrej roboty.
• Sattorov (10/5): - The hotel is excellent. The conditions are great, and it is very close to everything and to the city center. The hotel staff are very friendly and welcoming. Everything is very clean, and the breakfast is delicious. The street is wide and convenient — it’s best to choose a hotel on such a street. Especially, a special thanks to Okan Bey — his attitude and service were outstanding.
• Iñaki (9/5): - Ubikaziñoi ederto demasin da, eta gosarixe be politxo. Ohie supletoxu ta banakaku piskat justilluk
• Simone (10/5): - Tutto perfetto, dalla pulizia alla posizione, compresa la colazione varia e la disponibilità del personale. Rappoeto qualità/prezzo sinceramente difficile da battere
• Nurbek (1/5): -
• Irina (10/5): A relaxing stay close to all the sights I needed - I loved everything! The hotel is very easy to find, the staff are very nice, I'd like to thank Susans for being so helpful. There's a lift if you carry a heavy bag. The breakfast is more than decent with lots of everything to everyone's taste. My room was modern and clean. I'll surely come back
• Daria (10/5): - Очень приятный отель с атмосферой. Номер комфортный, светлый, аккуратный, размер комнаты нас не напугал. Локация очень удобная, рядом проходит трамвай, легко добраться до основных мест. В шаговой доступности Гранд базар и Египетский рынок. Так же можно спуститься к набережной при желании.Персонал дружелюбный. Отдельная благодарность Сюзанне за её внимание, доброжелательность и помощь, так же спасибо Окану, который помог нам с багажом при выселении. Интернет в отеле очень хороший для Турции. Номер на 5 этаже был тихий. Завтраки сытные с отличной панорамой, каждый найдет что-то для себя. В целом отличный вариант за свою цену!
• Kacimi (1/5): En résumé, je déconseille fortement cet établissement. - l’établissement est bien situé, à proximité du centre-ville, et le personnel est souriant et accueillant. Petit déjeuner très basique : absence de lait chaud, aucune viennoiserie, uniquement du pain probablement de la veille, pas de fruits ni de pâtisseries. La chambre est beaucoup trop étroite. Nous avions réservé pour un couple avec un enfant de 5 ans, mais aucun lit d’appoint n’était prévu. À la place, on nous a improvisé un couchage en assemblant deux chaises, ce qui est totalement inacceptable. Concernant le ménage, il est très insuffisant : la femme de chambre se contente de faire les lits sans nettoyer le sol, et la chambre était globalement poussiéreuse. La climatisation est bloquée sur 30°C, sans possibilité de réglage, rendant la chambre étouffante et inconfortable.
• Tarik (10/5): - Super séjour au Serai Hotel à Istanbul ! Hôtel bien placé, chambres très propres et petit dej top avec plein de choix. Franchement, l’équipe nous a super bien accueillis : Okhan avec son sourire et ses bons plans sur la ville, Suzan hyper gentille et efficace, et Engin pro à fond. On a kiffé, à refaire sans hésiter !
• Vatroslav (10/5): - Sve je bilo dobro,usluga je dobra ,posebno zelim zahvaliti recepcionarki Suzani koja je vrlo dobra i uslužna
• Joleta (1/5): Everything would have been perfect if not for the inappropriate comments from the staff member Berat - We really liked the location, as it is in the heart of the city and close to many tourist attractions, and we were also very pleased with the room we had reserved and its pleasant scent. This was my third visit to Istanbul, a city I truly love after previously visiting twice as a youth leader from Lithuania. Unfortunately, this stay was not as positive as my earlier experiences. Upon arrival, I was moved to another hotel because my booked room was said to be flooded - OK, happens. The new room had an unpleasant smell, and the staff member Berat who greeted me made an inappropriate comment: “Don’t look in the mirror or you will break it.” This immediately made me feel uncomfortable, despite my respectful communication. The following day at our main hotel, his comments continued to be strange and mocking. At the end of the trip, he even told me I would have “seven years of bad luck” and that he was doing everything “for show.” I have never experienced such unprofessional and disrespectful behavior from hotel staff, especially in Istanbul. Our originally booked room was comfortable, and we had no issues with the facilities. However, the behavior of this staff member Berat left me confused and disappointed. I hope this feedback helps improve professionalism in the future. 🧡
• Natalia (10/5): Świetny nocleg w Stambule!! - Jestem bardzo zadowolona z wizyty w tym hotelu szczególnie ze względu na wspaniałą obsługę ( Suzan Okan i Ergin) od samego początku. Hotel znajduje się w świetnej lokalizacji 200m obok znajduje się sklep a po drugiej stronie ulicy jest bardzo smaczna restauracja. Śniadania były bardzo dobre i nigdy nie było tłumów. Na bufecie mogłoby być więcej owoców
• Fatima Zahra (8/5): - Proche des emplacements touristiques - Petit dej
• Gheorghe (9/5): O să revin cu plăcere - Un hotel f bun cu preturi de bun simț. Amplasare bună față de Grand Bazar. Personalul drăguț încearcă să ți facă vacanta ușoară.
• Dieylani (8/5): Nice - Bed is very comfy Stuffier pillows would make it a 10!
• adna (8/5): -
• Renate (9/5): Simple yet convenient - The room is tiny yet comfortable, nice shower. Breakfast is not very varied but fresh and tasty. Room service every day was nice. Berat and the lady at the breakfast was always giving their best assistance. Kind and friendly attitude. The hotel is worth the money if you get all the booking discounts of 85% :) You should take out the pictures of sauna from Booking.com if the facility is out of use. It’s misleading.
• Feruza (10/5): - Сюзанна очень приятная женщина 😍нам все понравилось🙌🏻
• Elnara (10/5): We booked the room for 3 adults and 1 kid for 3 nights and really enjoyed our stay. The location is very close to main a - The location, hospitality
• Крупенина (10/5): - Приятный персонал, в комнатах чисто и комфортно) Расположение прекрасное, всё достопримечательности в пешей доступности
• Cristina (1/5): Nu aș mai reveni la acest hotel nici gratuit - Unde era amplasat hotelul, este singurul lucru ok Camerele murdare, lenjeria pe pat ruptă, mobilierul este horror, zici ca a fost devastat, arata teribil camerele, mizeria este punctul forte, venitalia era îmbâcsită de jed, când o porneai curgea praful și mizeria pe tine, fiind deasupra patului.
• Nadya (7/5): - Добро местоположение, приятен хотел, много любезен персонал. Може да се обърне повече внимание на чистотата в банята.
• slimane (10/5): -
• Ammar (8/5): -
• Earth-Traveler (10/5): - Excellent value/money assessment There was no dental kit
• Branko (10/5): -
• Raluca Georgiana (9/5): Cea mai buna cazare de până acum în Istanbul - Susan împreună cu colegii săi au fost foarte amabili. Poziționarea hotelului este de mare ajutor, fiind ușor de accesat. Mi ar fi plăcut să primim mai multe informații cu privire la ce se poate servi la micul dejun la cerere.
• Ivana (5/5): -
• Spaic (9/5): -
• Ranjbar Noiey (7/5): Clean, friendly staff. Low bathroom service, low internet connection. - There was a girl serving breakfast was so gentle and kind, also Susan in the reception was kind to us. It was clean with a good breakfast. The internet was very bad during the night. There was a reception at night that could not speak any English! It is not accepted in an international hotel. Also the soap in the bathrooms was filled with water! Very liquid.
• Iulian (10/5): - Great value for the money, I needed 1 night stay near old town, this option was great for us. They also arranged transfer for us from airport. Many thanks to Mohammad, Suzan and Emrulah
• Stefan (9/5): -
• Milan Blue Jeans (10/5): - Odlični su
• Enny Marzio (8/5): Bellissima esperienza, posti incantevoli e ricchi di storia. Un piacere per tutti e 5 i sensi. - Posizione super comoda a circa 10 minuti a piedi dalle attrazioni principali. Per tutto il resto super servita dai mezzi di trasporto. Staf super gentile e disponibile. Colazione abbondante e con una buona varietà di scelta. Vista dalla terrazza della colazione ( e dalla mia stanza ) moooolto piacevole. Qualche problema con il riscaldamento e il Wi-Fi che ogni tanto faceva i capricci.
• Juan Manuel (9/5): - The location is great, and the personal are so helpful and kind
• Volodymyr (8/5): -
• Олександра (10/5): Everything was good! - Wonderful hotel, very friendly staff, especially Murat, Berat and Gelderen. We really enjoyed our stay at your hotel. Good breakfasts. not very fresh bed linen in the room

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