Luxury Apartments Trafalgar Square Embankment Collection

Location: 31 Craven Street, London, gb

Star Rating: 4.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: N/A - Anytime

Check-out: N/A

Amenities & Facilities

• Non-smoking throughout
• Private check-in/check-out
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Free wired internet
• Internet access

Rooms Available

• Three-Bedroom Apartment

  This apartment includes 3 bedrooms, a kitchen and 3 bathrooms with a hairdryer. The apartment's kitchen is available for cooking and storing food. The apartment offers a washing machine and heating. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Hair dryer
  • Desk
  • Fan
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Clothes rack
  • Drying rack for clothing

Guest Reviews

• Mai (4/5): Disappointing - - It has the best location because it is near underground stations and rail station. - It is near National Gallery, Trafalgar Square and Theatres. - Walking distance to restaurants, cafes and convenience stores. - The toilet had a cracked tile. - The heater wasn't working. - The apartment was dusty. - The instruction to go to the apartment was not dummy proof. - Detergent drawer was dirty.
• Raj (5/5): Passable - Location. Listing this room as a Luxury flat is a joke. Everything was subpar. Only good thing about this place was the location which is right by the Trafalgar sq. The room is small with cramped shower. Very basic amenities and there is not even a fan inside. Window opening is so small it is almost useless to get some fresh air if it gets warm inside. Weird noises of water draining every hour which made it hard to sleep. The mattress was worn down and bed frame was mediocre at best. Toaster oven was so dirty I decided not to put my bread on it. There was no microwave. No room service so you have to manage your trash yourself. It is ironic that owner is keeping such a poor quality and calling it a luxury accommodation. Please save your money and look for a better place. The location is good but there are much better properties in London in this price range
• Capt. (9/5): Superb -
• Emily (1/5): Personally feel scammed by this rental and the owners did nothing to improve the experience. - The only positive component of our stay was the location. I honestly have nothing else positive to add about our experience. I am so disappointed by our stay, the original advertisement was misleading and contained inaccurate information. I asked for a partial refund mid-way through our stay (because I would not have booked the rental if it was accurately represented) and the owners have been slow to respond and telling me it is difficult for them to fulfill my request. Our stay has now concluded and I'm assuming the owners will not follow-up with me regarding my compensation request and ignore me going forward. WARNING! DO NOT BOOK THIS RENTAL! The rental price does not match the rental value in any way. We paid $250 CAD/night, and honestly this should not be worth more than $100 CAD/night. You're paying for the location and that's about it. Barely one-step above a hostel, but advertised as a "luxury experience". We collected the apartment keys from a small convenience store near the Embankment tube station. It seemed odd to collect keys from a store, rather than someone at the building since there is a family living on the first floor. The shop representative wasn't helpful in directing us where to go to find the apartment, he simply handed us the keys and moved on to the customer in line behind us. We were expecting an apartment building, but it is actually a townhouse with rooms converted into small studio apartments. There is a family living on the main floor, while the rooms on the remaining floors are rented out to travelers and students. If you look at the photos listed on the rental page none of them show the entryway to the townhouse, which would show the family living quarters and big boxes piled everywhere. Our rental apartment was not the unit advertised to us and included features which were not provided. When we messaged the owners to express our disappointment, they said "you were given an equivalent space, and the missing features (TV, streaming services and hairdryer) were accidentally added to the listing, we're sorry for the inconvenience". I asked for reimbursement of one-night's stay, but the owners have been terrible at getting back to me and I have been chasing them for multiple days for an answer. As far as I could tell, there is no staff at the townhouse and I have no idea who the actual owner is. The washing machine leaves your clothes with a funky smell, and the wifi only works in half the unit.

Photos