Palace Hotel Proserpine

Location: 31 Main Street, Proserpine, au

Star Rating: 8.5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Non-smoking rooms
• Air conditioning
• Terrace
• Family rooms
• Non-smoking throughout
• Board games/puzzles
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• CCTV outside property
• 24-hour security
• Security alarm
• ATM/banking
• Television in common areas
• Offsite parking discounted rates available
• Covered parking

Rooms Available

• Double Room - Disability Access

  The double room features air conditioning, a wardrobe, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Shower chair
  • Trash cans
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Family Room

  The family room features air conditioning, a wardrobe, as well as a private bathroom boasting a walk-in shower and a bath. This family room has an electric kettle, a carpeted floor and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite with Balcony

  The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony, this suite also offers a wardrobe, an electric kettle and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Double Room

  The double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a walk-in shower and a hairdryer. This double room features an electric kettle, a carpeted floor, a flat-screen TV and city views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Queen Studio

  The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a balcony, this suite also offers a wardrobe, an electric kettle and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Emma (10/5): -
• Tracy (10/5): It was a great 2 night stay - Very clean great staff and location Room very small
• Tania (8/5): I would go back, the pizzas a awsome - The pillows were to big and hard
• Monique (10/5): -
• Joanne (10/5): -
• Joanne (9/5): -
• Peter (1/5): - Your receipt for a drink for example shows $5.00. Your credit card shows $5.08 If they are going to charge you a surcharge it should be on the receipt.
• Karen (10/5): - Friendly staff, delicious meal & clean comfortable room
• Owen (10/5): - The staff was very helpful I think the duty manager was Tara very nice and great to deal with N/A
• Nicholas (10/5): Very pleasant and great staff - Very clean, good staff, very helpful Nothing to mention
• Josh (8/5): -
• martina (8/5): -
• Andrew (8/5): Excellent. Would definitely stay again - Beautifully renovated, very comfortable king room, friendly staff, awesome bistro with great food. Staff were extremely friendly and accommodating. The only things that could be improved upon are: •front balcony needs more regular cleaning ie. Wiping down tables, emptying ash trays, ensuring bins are emptied, mopping •for the price, the room servicing could be better especially for long stays. You have to request to have the room cleaned, towels/sheets changed during your stay. This would be better if it was automatically done every 3rd day or so for long stays. When the room was cleaned during our stay, it was done so immaculately but sometimes it took a while for this to occur even when requested. •have a larger bin in rooms not just the small bin in bathroom Otherwise, excellent all round.
• Skye (6/5): -
• Stöllinger (7/5): -
• Tina (9/5): -
• Kerrin (9/5): Great stay. Have stayed before but had a room out the back near the smoking area and was awful. - Location and the food at the restaurant were great. Loved having a drink on the balcony Shampoo and conditioner
• Garikanai (10/5): Armenities surprised me.so nive and modern - Very smart and modern furnishings No microwave and shower gels
• Ummi (6/5): Miniature room. Maximum charge. Lots of noise. Not much chance of experiencing a fulfilling nights sleep. - The property appeared to be a relatively new setup, above a pub. The property overall was very clean and modern. The location is central and convenient. The room is quite small. However the booking fee that’s is charged by the venue, is quite high for what the customer receives. Our main concern is the NOISE. The setup that has been provided, appears to have very poor sound proofing installed. We were kept awake for most of the night, by the sound of what I assume were gaming machines. We could also clearly hear other guests in their rooms, going about their business, talking, laughing etc.
• Carol (10/5): - Minute I called to ask if any rooms as was on a cruise (and my mother was unwell and was taken off n rushed to the hospital at proserpine ) the staff was great i was quite upset by the time I got to the hotel (left the hospital on foot dark no idea where I was going)the staff saw that and were kind and caring taking me to my room asking if I needed anything to let them know food was great bed great room great woukd def stay again (in better circumstances) Cant think of anything
• _HLll (8/5): - 员工都非常友善热情积极负责！！帮助了很多
• Alan (10/5): Ten out of ten. - Staff were incredibly helpful and friendly, and the room was perfect for a short stay. And the TV was great too :) Nothing needs to change.
• Wendy (9/5): Great staff and good clean hotel near hospital - Friendly staff and Handy to the hospital , and staff picked up at 9 pm !
• Kenney (9/5): Would stay there again - Meals were good, friendly staff, everything walking distance to explore the town Nil
• Lynne (5/5): Ok but would not stay again. - Lift Incredibly noisy from other guests on the balcony outside room, numerous fans, air cons running. Overpriced. Facilities did not reflect in the price.
• Paul (9/5): -
• Sue (9/5): -
• Markus (10/5): -
• Kathryn (9/5): Fantastic location, very modern and clean. Fantastic staff. - Newly renovated throughout. Clean Comfortable rooms Bar and Bistro downstairs,upper levels are accessed by a lift and stairs Right in the heart of town . Road noise , my room was at the front facing the road .
• Rowena (10/5): -
• Alice (5/5): Passable -
• Fortescue (10/5): Great place to stay - Sparkling clean, newly renovated. Loved the balcony area too and the staff were amazing. Location was central and handy to everything - shops etc Nothing
• Brian (8/5): Very good -
• Joc (8/5): Very good -
• Vicki (10/5): Really enjoyed our stay - Everything. Staff (ash) accommodated our really late check in, communicating with us before arrival. Bar staff were always friendly, greeting us when walking through. Food was exceptional Bed could have been a bit more comfortable and spare pillows available.
• Melissa (10/5): Great place, clean and great staff - Clean Nothing but I couldn’t buy a chocolate 🤣🤣
• Toska (10/5): Thank you! - Nice and clean rooms! Friendly and professional staff!
• Donna (9/5): Modern, clean and comfortable with friendly and helpful staff - This was a quick stop for us as we were passing through. The staff were friendly and helpful. We ate dinner in the pub which was great and the room was modern, clean and comfortable. If we were staying for a longer period of time we may have struggled a little with the lack of space.
• Steven (9/5): Superb -
• Lana (8/5): Very good - Clean and comfortable. Friendly staff No breakfast
• Christie (10/5): Staff went above and beyond - After ending up in Proserpine for a night due to being transferred off Hamilton island to Proserpine hospital for my 4yo son, I booked a last minute check in. The staff helped me immensely - helping us get back to the airport, late check out so my son had somewhere to be that day, explaining everything, all above and beyond. The room itself was clean, modern and comfy. A huge thank you.
• Susan (8/5): Very suitable for our needs, although a little pricey. - Location excellent for the event we attended. Newly renovated throughout. Surprisingly quiet at night, for a central location on a Saturday night. Room a little small, so wouldn’t want to be there more than a couple of nights. Coffee & tea selection very limited and no shampoo, only soap.
• Michael (8/5): Very good -
• Scott (9/5): Superb -
• Adam (10/5): Exceptional -
• Danso (8/5): Excellent location, welcome staffs and beautiful room as it was shown in the pictures during booking - The cleanliness of the place and easy access to convenient stores. There was no room service, and it was boring checking in.
• Joycelyn (8/5): Would stay again - Location , clean Beds v comfy Water in shower was warm could not get hot water
• Camelia (10/5): Exceptional - Newly renovated. Excellent location.
• Tony (8/5): Very good - Would be good if the restaurant offered breakfast in the morning ...
• Tricia (8/5): Great place to stay with very nice meals and staff were super helpful - Lovely refurbished rooms. Dinner was excellent. Staff were very helpful and friendly Bit noisy at night being on main st but otherwise great place to stay
• Rosemary (8/5): Comfortable pleasant but very overpriced for Proserpine - The hotel was recently renovated and he’s very nice. The room was really beautiful very comfortable and clean. I I believe for $220 a night that my room should’ve been made up each day but it wasn’t if you wanted anything extra you had to go and ask for it like a new towel or extra milk. That was the only disappointing thing.
• Rupert (7/5): Modern room but small - The room was modern and the bathroom was the highlight The receptionist asked for full written credit card details on the registration form including cvc. I’ve no idea where or how this is kept. This is a huge security risk. The room is tiny and there is no hanging space. We had to pack our bag on the terrace.
• Laslett (10/5): Excellent value for money - The renovation of this place is absolutely stunning! If I have another event in Prossy I'll absolutely be staying here. The food and bar service were amazing. The bottlo out the back had good prices too.
• Scott (8/5): Very comfy stay and friendly staff. Wouldn’t necessarily eat there! - Newly renovated. Very clean, aircon was great and needed! Food wasn’t great for the price. Mates ribs came out cold, peppercorn sauce was not good. For $50 for the premium eye fillet, yeah nah!
• Dylan (5/5): Passable - When Dylan and Tara arrived at Palace Hotel - staff could not find their booking and they had to book another room. I have tried 3 times to ring and request a refund for this booking made - no one answers the phone and you can't leave a message
• Blossom (9/5): Superb -
• Kevin (8/5): Very good -
• Crystal (10/5): Exceptional -
• Graveley (9/5): Superb - Rooms were excellent, enjoyed the food. Nice staff
• Leeza (10/5): Exceptional - The bed was comfy. Had a lift if you need it. Staff were very kind. We will be back.
• Alec (9/5): Superb -
• Will (9/5): Superb -
• Nisha (6/5): Pleasant -
• Leonie (10/5): Exceptional -
• Marnie (10/5): Exceptional -
• Theresa (9/5): Brilliant and highly recommended - Still in final tweeting stages of newly renovated completion. Beautiful service from every single staff member. Surprisingly quiet to sleep for a pub location. Food is excellent. Highly recommend it Very minor whinge - no water in room.
• Elizabeth (9/5): Wasn’t sure about a pun stay, but once inside, I was very surprised at how fabulous it was. Would definitely stay again. - Brand new high quality and tasteful renovation. Excellent bistro with quality meals. Energetic and attentive staff. No complaints.

Photos