Bournemouth Highcliff Marriott Hotel
Location: St. Michaels Road, West Cliff, Bournemouth, gb
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Dramatic Seafront Location:
Highcliff Marriott Hotel boasts a stunning seafront location with a striking terrace overlooking Bournemouth Bay, offering guests breathtaking views of the sea.
Luxurious Accommodations:
Newly renovated rooms at Highcliff Marriott feature modern amenities such as air conditioning, a 49-inch LCD TV, and plush Marriott bedding, ensuring a comfortable stay for guests. The rooms also come equipped with tea and coffee making facilities.
Fine Dining and Amenities:
Guests can indulge in fine cuisine at the award-winning hotel restaurant or savor a traditional Dorset afternoon tea in the hotel bar. With free WiFi in all public areas and a gymnasium on-site, guests can enjoy a convenient and luxurious stay at Highcliff Marriott Hotel.
Experience seaside luxury at Highcliff Marriott Hotel - book your stay now for a memorable getaway by the sea.
Important Information
Limited parking is available on a first-come, first-served basis and costs GBP 15 per day. Blue badge holders can call the hotel to secure a space.
Seasonal Outdoor Pool and gym facilities are available on a pre-booked basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Board games/puzzles
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Golfing on site
- Tennis lessons on site
- Self parking (surcharge)
- Pool sun loungers
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Japanese garden
- Covered parking
- Secured parking
- Beach club nearby (surcharge)
- Beach toys
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Junior King Suite with Sofa Bed and Sea View
With sea views and a separate living/sitting area, this room features a 49-inch flat-screen TV with tea/coffee making facilities and air-conditioning.
There is a king-size bed or a double bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Deluxe King Room
Featuring 1 double or 2 twin/single beds, this room includes tea/coffee making facilities, a desk and a 49-inch TV.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Signature King Room with Bay Window and Sea View
With 1 king-size bed or 1 double or 2 twin/single beds, this superior room features a living/sitting area, tea/coffee making facilities, air conditioning and 49-inch flat-screen TV.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Classic Cottage Room
With a king-size bed or a double bed, this room has tea/coffee making facilities, a 49-inch flat-screen TV and air-conditioning.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Free gym access
-
One-Bedroom King Suite with Sofa Bed and Sea View
This spacious suite includes a table with seating for 4, a sofa and a king-size bed. Tea/coffee making facilities, a 49-inch flat-screen TV and upgraded amenities are also included.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Dining table
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Superior Family Room with Two Double Beds
The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a sofa, a carpeted floor and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Deluxe Family Room with King Bed and Sofa Bed
The spacious family room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The family room provides a wardrobe, a safe deposit box, a sofa, a carpeted floor, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Window
- Free gym access
-
Superior King Room with Sea View
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Free gym access
-
Deluxe King Room with Sea View
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Feather pillow
- Smoke alarm
- Key card access
- Free gym access
- Hearing accessible
Guest Reviews
- Zakaria (10/5): -
- nick (7/5): Just fairly ordinary. You pay for the location - Location and views Buffet breakfast resulted in hot dishes being slightly stale. Room was relatively small, Once a grand hotel, now a little dated in public areas, a typical UK seaside hotel.
- Sally (8/5): All in all, a good experience. - Lovely room and view. Friendly and helpful staff. Queuing to check-in was quite annoying. Queuing to be seated for breakfast was unnecessary, and a consequence of inefficient management.
- Olowomeye (8/5): - Nice and attentive staff , spacious rooms, and friendly staff Flooring is loosed. It feels like an earthquake when people on the floor above are walking.
- Sam (8/5): -
- Yunghoe (2/5): - 빙에있으면 다른 방 소리, , 복도 사람 지날때 소리, 다른 방 물소리 등 소음이 너무 심하네요.
아침 식사도 정말 별로 입니다. 여행 다닐때 아침 식사 먹는 즐거움이 있는데, 이곳은 너무 실망스럽네요.
- Hannah (4/5): -
- Shpresim (10/5): -
- Ellison (9/5): Lovely stay - The location of the hotel was amazing, very close to the beach. Good service, clean room. When I visit Bournemouth I would definitely book here again. I was looking to book here again a week after my visit but sadly the hotel is full booked. This tells how good this hotel and its location is. I was expecting a sea view room but was unfortunate.
- Finley (10/5): -
- Paul (10/5): - From the very outset and throughout our entire stay the staff were very friendly helpful and caring. We were very impressed with this alone.
The hotel was freshly refurbished and the room was amazing. Could not have asked for a better location and sea views.
Amazing superior quality breakfast equally with wonderful panoramic sea views. As did the pool area. Leaving. 😭
- Nathan (10/5): I will definitely come back again as they cater for dogs. - I love the location. The room was clean, large and we can park outside on the coastal cottage room. Dinning area welcomed dog, you over look the view. Breakfast in the morning, they had everything a buffet style has. So everything was great for our stay with our puppy. The room service for breakfast was all cold and fruit did not taste fresh, bread was hard. So I would not order room service for breakfast next time. But it was good at the restaurant.
- Mary (9/5): Well worth it for a short break. - Good position but you do need transport to go to other places apart from the beach. Very comfortable and good food at Brasserie Blanc and at Thai restaurant next door. Staff very helpful. Outside swimming pool was very warm Carparking is expensive although there is a little free street parking nearby where you might find a space
- Victoria (10/5): - The staff there were professional and kind. Food was amazing and room was very comfortable. The pool was sadly shut but I enjoyed the environment and hotel :)
- Pam (9/5): -
- Mona Isabella (9/5): Would definitely go back - Very beautiful location and hotel! The bed was a bit hard so wasn’t the best night sleep
- Tallulah (8/5): -
- Waldemar (5/5): - Location Lack of maintenance/very poor maintenance
- Agnieszka (10/5): I will recommend the hotel for everyone absolutely five stars - The hotel and breakfast including staff high quality I love it All was perfect
- Anna (9/5): Brilliant hotel - It was really lovely, clean, at the beach front Na
- Marcel (10/5): It were only two days but we could stay there for a week. - Super hotel, super location, super strand, nice parks in the neighborhood. Super room! -
- Eugenio (9/5): -
- Lynne (10/5): Excellent stay …would definitely recommend! - Spotlessly clean and close to centre. Nothing not to like
- Marcel (10/5): Love our two days over there. It should have been a week! - Everything was super, location, hotel, rooms, parks, breakfast and dog friendly! -
- Pinky (8/5): - Location Breakfast was cold and pillows were not comfortable
- Valentina (10/5): -
- Herbert (8/5): - Comfortable hotel a good seaview room
Friendly and helpful staff On the second night we dined with two friends in the Brasserie Blanc. We sat down at 6.50 pm and we were only served our first at 8pm! The main course was also slow in arriving. Not the fault of the staff serving but the kitchen not being able to cope. The Manageress was very apologetic and gave us a good discount.
- Mohammed (4/5): Shame. - Location and cleanliness was good. We had a nice room. Not enough towels, no water and no tea bags in the room. Had to wait 2 hours for these to be brought. Ordered an extra pillow and was questioned why we needed it. We explained we had a newborn baby and needed the pillow and towel for him
In the morning we had an issue. The fire alarm went off which we fully appreciate was no one’s fault. I understand how tests work through my own job. We tried to call reception to be shouted at evacuate now. We quickly got dressed and baby sorted to leave the room. We took the fire exit routes which ended up taking us all through the actual hotel and out at the other end of the building. There were no guests no staff anywhere we found the evacuation point, with a blanket around the baby crying hard. Eventually we found someone who laughed and said not hotel the restaurant go to your room no need to be outside. We were really frustrated at how it was handled and waisted an hour almost of our morning. I messaged the hotel as we were leaving and they offered us an hour extended check out, we missed breakfast, completely pointless as we’d already packed up to leave with baby. Just think it could have been dealt with a lot better. We don’t get away very often. We are local and just needed a night some time away. Complete waste of time and money for us.
- David (7/5): -
- Daone (5/5): -
- Tina (10/5): Nice short get away - Breakfast was lovely good selection. Room was quite nice and a very nice location. Had an enjoyable stay.
- Stuart (9/5): Very good 👍 - Food was good plenty of things to choose from very nice walks lovely scenery from room would have liked a paper to read in lounge all of the things like tea E.G I did not like paying for car parking as I was a guest for 4 nights all disabled places reserved at £15 a night scandalous
- Freddi (10/5): Awesome stay - Everything was just perfect as it was
We enjoyed every second of our stay
Our especially loved the heated pool 😊
- Marianne Croff (9/5): Flott beliggenhet. - Flott beliggenhet, veldige fine og komfortable rom . Fantastisk utsikt . Restauranten serverte nydelig mat .
- Pedro Octavio (10/5): - Eu amei simplesmente tudo, voces sao perfeitos ♥️ De tudo, café saudades manha maravilhoso.
- Zoe (6/5): -
- Daniel (9/5): Great - The room was really nice, the staff and facilities were great too! We could hear a lot of noise by guests in a nearby room at 1am during one of the nights, and in general we could hear a lot of noises from people in nearby rooms throughout the stay. This was the only negative (and not the hotel's fault as such).
- Sahin (10/5): -
- Edevbie (6/5): - Location Poor staff service
- Warren (9/5): Succcessful London getaway and reset - We booked a room with a larger bed which made the stay perfect as we both wanted to unwind and relax. Hotel was lovely and clean, the staff were friendly and helpful. Great views from the hotel, felt like I was in Canne or somewhere else, not the UK.
Attach restaurant was very good, with friendly attentive staff.
Overall the hotel was just what we needed...
- Cesar (9/5): -
- Coral (9/5): -
- Ferreira DA Costa (10/5): Amazing - Tudo De nada
- Gaganveer (7/5): -
- Wejdan (10/5): -
- McCarthy (6/5): Good location but overpriced. - Good location Overpriced for what it is. Basic facilities and the whole building needs a major overhaul
- Adam (10/5): - The service is very nice and pet-friendly.
- ash (7/5): - Location was very good More Choice of side drink with the minibar
- Neil (4/5): Disappointing other than the brasserie experience - Raymond blanc brasserie Inadequate parking. Room tired and in need of refurb. Neighbouring guests causing noise and disruption through the first night.
Hot breakfast was poor quality.
- Mark (8/5): Very good - The breakfast and the view The parking isn't very good and they charge £15
- Dilip (10/5): Overall experience was nice - Sea view room was excellent including size. Location is just opposite the sea. Bournemouth beach is very clean and nice. Overall my experience of staying in tgis hotel was very good Limited parking facility
- Tex (1/5): Tired - Tired Tired
- Stephanie (10/5): -
- Ounve (8/5): Memorable - The fact that the beach is just few min down the cliff was an amazing experience. The room was somewhat nice but we found socks which did not belong to us, breakfast was really nice, loved how they provided filtered coffee. Swimming pool was nice and warm, we enjoyed there quite a lot. The only down part is that they take a £50 deposit just in case of property damage, which I found it odd as I haven’t experienced that with any other hotel.
- Franco Agresta (10/5): Definitely 4 Star - Very comfortable beds and pillows. The hotel is beautifully positioned to give wonderful sea views Staff exceptionally polite and friendly.
- Daniel (9/5): - Tolle Lage, saubere Zimmer
- Magdalena (9/5): -
- Claudia (8/5): Lovely staff and beautiful rooms. - BRILLIANTLY yummy Free parking
Updated TV programmes for chilling in the evening/night.
- Jess (8/5): Pleasant and good location - Loved the room but disappointed it was not in the main hotel and an awful view The room was spacious and clean and large with two double beds and a lovely big bathroom with bath
- karris (10/5): Absolutely brilliant hotel and perfect for young children. Close to everything which was a bonus - Cleanliness. Friendly and helpful staff. Stunning hotel.
- Christopher (9/5): Brilliant - Staff were very friendly. Couldn't fault them. The bacon at breakfast does need to be cooked more, other than than top place.
- Andrew (9/5): -
- Martin (9/5): weekend away with friends - Location Bar menu limited
- Nathalie (7/5): Lovely staff and front of hotel but shame about so much noise though the night and early morning. - Friendly and helpful staff, right by the beach Could hear customers speaking loudly in the corridor or room next door all night and early in the morning. Rooms are not sound proof.
Having to go out of the hotel to go to a lift to the room.
- Bhangu (1/5): -
- Ziqian (8/5): -
- ivaana (5/5): Only stay here if you’re deaf - Lovely staff. Very thin walls and floors. You will be able to hear everything from your room. It sounds like there were 2 elephants above my room. You could hear heavy walking and banging. The doors also shut extremely loudly so they will wake you up. I had to leave the tv on to drown some of the noise but you still won’t get much sleep. My family slept in 4 different rooms and we all woke up at 5 am from the same loud banging. It’s a real shame as it’s a nice hotel but only good if you’re deaf.
- Lisa (9/5): Excellent - Position
Cottage The indoor swimming pool - please find the money to open it!
- Tom (10/5): -
- Andy (9/5): We loved the hotel - Location, style and ambience The staff seemed inexperienced and lacking knowledge
- Jakub (6/5): -
- Lachine (6/5): -
- Cosmin (10/5): -
- Jeremy (9/5): - The location and the room was fantastic. The breakfast area, felt more like a cafe than a 4 star hotel, miss matched side plates and mugs, only filter coffee offered, cafe staff a bit slow, on cleaning away, and breakfast orders.
Stairwells window dirty.
- Robin (10/5): -
- Galina (10/5): - Super friendly and helpful staff! Incredible view! Nothing
- Tracie (4/5): Glad we were only there for one night - Didn’t have breakfast due to early departure Noise on approaching room to the sound of drilling.
£15.00 charge for a car park that belongs to hotel - disgusting prices.
Deluxe room with a view of a brick wall ??? Really
- David (7/5): Good - Breakfast good
Location superb Bath in our room had a big chip in it
- Christian (7/5): Sehr Schöne Location zu gutem Preis - Lage, Ambiente Etwas alt
- nagpal (9/5): -
- Margaret (6/5): Convenient for beach and town centre. - The curtains didn't fit to hide light from the street.
The permanent light in the bathroom was unnecessary.
Room on 4th floor, 2 lifts out of action for the duration.
Breakfast setting at the table lacked finesse. Places only set up with a paper napkin and cutlery. Hot drinks served in mugs with no saucers for utensils, no side plates.
Condiments and jams etc served in sachets.
Did not meet expectations of a 4 star rating.
- Brian (10/5): Great stay in a recently refurbished room - Great location and very comfortable hotel
Food great Location
- Malc (7/5): -
- Greene (9/5): - Breakfast and the barmen who were fantastic Tatty windows in the bar area. The blinds were broken. There was a lovely view, spoilt by the windows.
- Lynn (2/5): Disappointed - Nothing Didn't accommodate a lower floor even though I had requested weeks before. Family members have mobility issues. Only one lift working was a huge concern due to us being on the 4th floor!
Breakfast was awful. Everything was cold
- Kevin (9/5): -
- Hilary (10/5): Excellent hotel with great facilities. A very enjoyable stay. Would definitely recommend. - Excellent location. Great room.
Le Brasserie Blanc was fantastic.
All staff very polite and helpful. Car parking limited.
- Matthias (10/5): - Alles von von a bis z. Kühlschrank kühlte nicht richtig🧐
- Maryam (10/5): -
- Elkhatib (1/5): A confirmed booking was cancelled without my consent, I was forced to pay more for the same stay because of their mistak - I strongly advise against booking this hotel or using Booking.com for this property.
I had a confirmed reservation at Bournemouth Highcliff Marriott, booked through Booking.com and fully confirmed by both Booking.com and the hotel. To avoid any issues, I contacted the hotel in advance and was reassured that my reservation was valid.
Despite this, my booking was cancelled without my consent in the early hours of the morning on the day of arrival. I did not cancel, amend, or authorise any change to the reservation.
What made this worse was that when I arrived, the front desk acknowledged that this was their mistake and apologised. I was explicitly told that a full refund would be issued, so I relied on that assurance and had no choice but to rebook a room for the same night.
However, I was then told that the original rate was no longer available and I had to rebook at a significantly higher price for the very same stay, on the very same night, because of an error entirely outside my control.
I accepted this in good faith because I was assured the refund would be processed. It was not.
Instead, I was left paying more for a stay that should never have been cancelled in the first place, while also having to deal with delays, poor communication, and no accountability afterward. Booking.com and the hotel each shifted responsibility to the other, leaving me to chase a resolution for a problem they both acknowledged was not caused by me.
This was an extremely stressful and unacceptable experience. A confirmed booking was cancelled without consent, I was forced to pay more because of their mistake, and the promised refund was not handled properly.
I would strongly recommend avoiding both this hotel and Booking.com if you expect reliability, accountability, or basic customer protection when something goes wrong.
- Aneta (5/5): - Very comfortable room Firstly location ,we needed access our room leaving main building and passing by the parking.
That explains why the price was so low.If we knew we would book different room with higher price.
Also party until 6am above our room so no sleeping much and it was one night only ( luckily).
Secondly my partner stayed longer in the bar and he couldn’t get in the room as his key- card was not working so he spent more then an hour going back and forward to Reception to ask for assistance.
Finally when he suggested to receptionist to use a Master keys to open our door did not work. He was treated without respect as he was breaking in the room.Not the best experience
specially from stuff.
- Kira (10/5): Wir hatten eine wundervolle Zeit im Marriott Hotel und kommen gerne wieder. - Die tolle Lage, das besondere Familienzimmer für fünf Personen und das außergewöhnliche Frühstück.
- Guest (8/5): -
- harry (8/5): -
- Freya (10/5): Fantastic! - The bedrooms are very spacious and beautiful! Lots of lovely facilities within the hotel and the breakfast was amazing! Very friendly polite staff, happy to accommodate where they can. The only negative things I have to say are the showers could have been cleaned better (water stains and soap stains), and one thing that can't be helped and the looks and location outshine anyway, but if you are ground floor/floor 1 you can hear the conversation of those above you in their room, and every time they run water etc.
- Andrei (8/5): - Location Parking was fully booked and had to park close by and pay premium rate
- Yaser (8/5): Lovely break, would definitely go again. - Location, right on the beach front Pay for parking
- ANTONY (8/5): good hotel in a great location. - Comfort, bar and restaurant poor wifi
- Christelle (6/5): Beautiful views and delicious breakfast but not comfortable hotel unfortunately - Location is great Lift out of order my daughter has an injury so it was hard to reach the 4th floor
Parking full and you need to pay extra anyway
Shower very mediocre and bed too hard
Our room was supposed to be a deluxe king room and I m sure it wasn’t
- Ardian (5/5): Worst Breakfast I ever Had - The place is located on a good spot, where you can have a Sea View Worst Breakfast I ever had in my entire life! Bacon and Cumberland sausages was disgusting.
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