Galaxy Macau

Location: Estrada da Baía de Nossa Senhora da Esperança, Cotai, Macau, mo

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Clubhouse
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Massage services
• Currency exchange
• Private check-in/check-out
• Concierge service
• Wheelchair accessible
• Kids' outdoor play equipment
• Evening entertainment
• Coffee Shop on site
• Fruits
• Fence around pool
• Staff adhere to local safety protocols
• Cashless payment available
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Happy hour
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Water park access (surcharge)
• Free beach shuttle
• Beach umbrellas
• Free pool cabanas
• Private beach nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Clubhouse
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Covered parking
• Secured parking
• Free bus station shuttle
• Garage
• Casino nearby
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Water tubing nearby
• Beach toys
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe King Room

  The lavishly decorated room is fitted with a free mini-bar, tea/coffee making facilities and a 65-inch flat-screen TV with cable channels. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer. Please kindly note: - An extra charge applies for an extra bed. Guests in need are suggested to contact the hotel directly after making the reservation. - Guests who book breakfast inclusive package, breakfast is only applicable for 2 adults. An extra charge is required for the third occupancy.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Galaxy Suite

  Featuring views of the city and pool, this spacious, air-conditioned suite includes a 65-inch flat-screen satellite TV and a free mini-bar. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer. An extra charge applies for an extra bed. Guests in need are suggested to contact the hotel directly after making the reservation.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Deluxe Twin Room

  Featuring city views, this twin room includes a free mini-bar, tea/coffee making facilities and a 65-inch flat-screen TV. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer. An extra charge applies for an extra bed. Guests in need are suggested to contact the hotel directly after making the reservation.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Deluxe Resort King Room

  Boasting views of the resort and pool, this king room includes a 65-inch flat-screen TV, seating area and mini-bar. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Deluxe Resort Twin Room

  Offering a free mini-bar, this twin room also has air conditioning, a 65-inch flat-screen TV and a seating area. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Toilet paper
  • Bottle of water
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Premier Suite

  Boasting views of the city and pool, this suite features a 65-inch flat-screen TV, free mini-bar, air conditioning and seating area with sofa. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer. An extra charge applies for an extra bed. Guests in need are suggested to contact the hotel directly after making the reservation.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

• Royal Suite

  Boasting views of the city and pool, this suite features a 65-inch flat-screen TV, free mini-bar, air conditioning and seating area with sofa. The private bathroom has shower facilities, a bathtub, free toiletries and a hairdryer. An extra charge applies for an extra bed. Guests in need are suggested to contact the hotel directly after making the reservation.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Toilet paper
  • Wine or champagne
  • Bottle of water
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Free gym access

Guest Reviews

• Olga (10/5): -
• Boonyarat (9/5): - 1
• HSIULING (8/5): -
• Ricardo (9/5): Ótima opção em Macau - Gostei muito da localização, dos serviços de apoio a deslocações ao centro de Macau e à fronteira com Hong Kong e gostei muito da imensidão das piscinas. Achei o ginásio mal equipado e pequeno para o tamanho do hotel.
• Laila (9/5): Loved the stay! Our kids were so happy- staff so friendly and everything wonderful - Loved the kid friendliness of the hotel! Everything was so lovely and awesome Only thing is the room smelled like cigarette smoke
• Luiz (10/5): Foi tudo perfeito!1 - Limpeza e tudo novinho Gostei de tudo
• Rey (10/5): - The casinos N/A
• Tan (10/5): -
• Xuefei (9/5): 快適でした - テンションが上がる部屋！ 駅からも近く、アクセスが便利。 強いて言えば、中が広すぎて、回りきれない。
• James (10/5): Great - The went above and beyond to make us comfortable 99% of the casino is baccarat. We understand there are many players for this game. Just turned us off quickly
• Khushnud (10/5): -
• Stefan (10/5): Top. Perfekt - Super freundliches Personal! Top Pool beheizt im Winter! Nichts
• Yoke Kai (10/5): Excellent facilities, excellent service and hospitality and good food -
• LEVON (10/5): - там было все в отелье ) от слово все 😉 нету
• Hamza (10/5): - J’ai tout aimé , les équipement , le service , le divertissement, la chambre tout était parfait , je pense que c’est le meilleur des hôtels que j’ai jamais visité
• Rick (10/5): we had avery nice room on the 31ste floor with perfect view staff was very nice - This is a very very good hotel very nice pool service really a perfect stay in a perfect hotel highly recommended nothing was perfect
• Evgenii (9/5): -
• Wai Kin (10/5): 位置方便。房間空間大。員工很貼心。 - 櫃檯員工知道我過來看演唱會，替我延遲了退房時間非常貼心
• 振泓 (10/5): -
• Mikheil (10/5): -
• fish2018 (10/5): -
• Riley (9/5): Best hotel ever - Smells good in the lift, customer service is excellent, love the pillow menu. breakfast can be buffet
• Jiehye (10/5): Exceptional -
• Carl (9/5): Superb -
• Lily (10/5): A beautiful , luxurious hotel with the best staff ever! - From the moment we stepped into the Galaxy, the staff were so friendly and welcoming. They went above and beyond to make our experience amazing. Totally spoilt my daughter who was celebrating her birthday. Huge thank you to Elle and her team! The pool deck was clean and fun, the staff amazing! Big shout out to Jayvee for his excellent service The only thing was our room smelt extremely smoky
• Kinga (10/5): Great stay! - Big room with a nice view, comfortable bed and pillows, big choice of restaurants and shops
• Atul (9/5): Superb -
• Michio (10/5): fantastic my wife birthday stay at Galaxy Macau - They upgrade our room to suite probably I told them it's my wife birthday. suite room was fantastic, large enough for us three, decorated with birthday balloons when we entered room after lunch on arrival day. they also extended check out time until 5pm. their service was great. they kindly arranged limousine service to bus terminal for departure. we decided to choose Galaxy Macau hotel as the rating was very high 9.2 and price was very reasonable for Sunday Monday one night. we are very happy and want to come back. great service , nice room, kind attention and hospitality and it's perfect location to shops and restaurants
• Ma (8/5): A luxury, comfortable and very convenient journey. -
• Jacky (9/5): Overall good experience. Due to the typhoon warning, did not manage to visit the deck - The room was good and comfortable. Most were good. The bell boy Richard at the luggage storage was kind enough to assist us to the shuttle bus area as we were travelling with children. The place is good and the facilities is good. It is a nice place The hotel side was superb but we had a bad experience at the casino. Our cards did not register any loyalty points even after playing for some time due to malfunction cards. Not sure I was wrong but the customer service who registered us told us for new member we will get a free hotel stay. It would be nice if there was a free hotel stay on our next trip but the overall experience is good
• Georgina (10/5): Exceptional -
• Pooja (10/5): Exceptional -
• Naruchon (10/5): Exceptional -
• Sharon (9/5): Superb -
• Winnie (10/5): A wonderful family weekend at the Galaxy Macau - Fabulous facilities, well designed and meticulously maintained. A really delightful experience for the whole family. The wave pool, swimming pools, lazy river, water slides and children's playground kept my family happy and well entertained. Shout-out to the staff at the Galaxy: we received attentive, courteous and efficient service throughout our stay. Thank you all for making our vacation a beautiful memory. Nothing on this trip. Everything was wonderful! Keep up the great work.
• Siok (10/5): No complaints. Very good stay -
• Ruswan (10/5): Nice hotel. Recommended. - Big room, clean, friendly staff, free shuttle bus, good food. No performance. No musical theatre.
• Aiting (10/5): It was the best hotel experience. The hotel was good and the service of the staff is extraordinary. -
• Tai (10/5): nice - nice nicr
• Ng (8/5): Very good -
• Evgenii (10/5): Exceptional -
• Wai (9/5): Superb -
• Dev (9/5): Superb -
• Anna (10/5): Exceptional - I liked everything! The service and service were excellent! The smell of cigarettes wafted into the room from the ventilation.
• Tsz (8/5): Very good -
• Rogger (10/5): Exceptional -
• Fabian (10/5): Exceptional - The facility is just amazing! So many restaurants and shops inside are unbelievable. Great and helpful staff and especially the housekeeping is superb. NA
• Mayank (10/5): Exceptional -
• Mayank (10/5): Exceptional -
• Tomas (10/5): Exceptional -
• No (10/5): Exceptional -
• Shoeb (10/5): Exceptional -
• Mylene (10/5): Exceptional -
• Ziang (10/5): Exceptional -
• Gerrit (10/5): One of a kind!! - Everything was over and above our expectations. Well organised and staff is the best of the best. Lovely rooms with ecceptional personal care and service. Rooms extremely nice and staff very friendly.
• Battulga (10/5): Exceptional -
• Dineshn (10/5): Beyond Amazing! - The customer service was exemplary, and they always went above and beyond. The facilities and the amenities were all awesome! This was the best hotel I've ever stayed in. I will certainly come back. Nothing. Everything was just great!
• Ayyappan (9/5): Superb -
• Eunseok (10/5): Exceptional -
• Freddie (10/5): Awesome ! - The location & everything. 👍 Nothing at all.
• Ralph (9/5): Superb -
• Nasser (10/5): Exceptional -
• Timothy (10/5): Exceptional - The experience can be described in one word, exceptional. The staff across all touch points provided exceptional service and friendliness, whether it be check in, house keeping, concierge and so forth. Special shout out to Rocky Yang who showed me the shuttle bus location and carried my bags all the way. Nothing
• Chattarat (10/5): Exceptional -
• Bjorn (10/5): A real 5 star experience - The greeting, swift service, and true 5 star work! Great extra detail on the room amenities and special mention to the butler, Benjamin. What a superstar! Not much
• Michelle (9/5): Superb -
• Michelle (9/5): Review Galaxy Macau Dec 2023 - Helpful staffs, clean & comfortable room Facilities closed for maintenance, Level 2
• Regina (10/5): Cozy stay with exceptional service and friendly attitudes from the hotel’s staff. - The hotel was very clean and brightly-lit, from the lobby till the hotel room itself. Service at the hotel was also exceptionally great! We enjoyed the room service for dining and the hotel’s staff were all very friendly and detailed. They made sure to check that we were doing fine during our stay everyday. In particular, we appreciate the friendliness and excellent service provided by two of the front desk staffs — Alex and Kary (if I did get their names right). They were very warm and friendly when we approached them for check-in upon arrival. They even went the extra mile to introduce to us the different places we could visit in Macau, as well as routes we could take to reach tourists attractions. It was also extra effort from them to provide us with an extra room card when they saw that there were 3 of us. Thank you Galaxy Macau! Looking forward to my next stay there! -
• Teresa (9/5): Superb -
• Rhoenna (5/5): Very disgusting. Nobody from the concierge can speak to us and explain what tool them so loong to return our lost item. - Location, casino and shops Very poor service from the concierge esp Alice and Cally and kitty from security Ive waited for 3 1/2hours for our dior sunglasses to be retrieved from the lost and found. We almost missed our flight back to manila. We provided everything that they want. They didn't know the importance of their jobs.
• Rhoenna (6/5): Pleasant -
• Pulkit (10/5): Exceptional -
• Paul (10/5): Exceptional -
• Yuk (10/5): Exceptional hotel with wonderful service and facilities worth to stay. - The staff, Elle, is very welcoming, friendly and caring. She arranged a delicious cake to celebrate our anniversary and asked about how we felt about the stay when we checked out. A nice room on higher floor with excellent view was arranged for us. The room is well-designed, very clean and tidy. There are plenty of free drinks and snacks provided in the room, which is a surprise to us. Nothing
• Dayanne (10/5): Exceptional -
• Friandharizky (10/5): Family stsy in Macau - From the moment we arrived we were impressed, we were greeted by Peter who assited us to check in and some good advice on attractions. The room was great, comfortable, great amenities and very clean. The over service over our stay was excellent nothing was too difficult. Very impressed. Nothing
• Gordon (10/5): Exceptional - Waterworld good for kids
• Miha (10/5): Excellent rooms and super-helpful staff - The room is modern and fully equipped. The staff were exceptionally helpful. There are a multitude of dining facilities and shops on-site. Taxi was available any time I needed it. The only thing I was missing was cotton ear buds in the vanity kit.
• Loc (8/5): Very good -
• Ladhani (10/5): Exceptional -
• Xi (10/5): Exceptional -
• Kah (10/5): Wonderful hotel - Good location, attentive and helpful staff, clean and comfortable room with free mini bar. The grand resort deck looks nice and well maintained. Wide selection of restaurants to cater for various budget. Also convenient to take public transport (MRT and buses) less than 5 mins walk Frequency of shuttle bus to airport could be slightly improved, perhaps every 20 mins instead of 35-40 mins.
• Ngiek (10/5): Exceptional -
• Julian (9/5): Good option and very happy with the stay, would go again. - Staff were exceptionally helpful and friendly, they really went out of their way to assist us. The wave pool and jacuzzi area is fantastic. Good choice of food, restaurants and shops in the hotel complex. The bed was too firm for my liking, ideally there would be the option of requesting a softer bed topper on booking.
• Chia (9/5): Enjoyable trip - Free upgrade n easy access to Taipa village Too crowded
• Edmark (10/5): Exceptional -
• Lina (10/5): Great hotel - Hotel was very clean and staff superhelpful. We loved pool area especially wave pool. Very easy to get to shopping mall and restaurants.
• Mohammad (10/5): Exceptional -
• Yee (10/5): Great experience!! - Very good customer service and nice room. Thanks for the birthday deco in the room and free cake for our birthday celebration. They even have choices to choose type of pillows that you like. And it's a kids friendly place. We spent so much time at the pool and also kids club which provides different type of activities. Special shoutout to all staff at kids club who did the good job, especially Umesh who shared so much info to us. Regrettably that we couldn't extend one more night due to no room left. We will definitely come back here again. Hotel should provide free shuttle bus to different hotels so that we don't need to walk or take taxi.
• Jennifer (9/5): Superb -
• Liran (10/5): Exceptional -
• Youn (9/5): Superb -
• Alice (7/5): A convenient location -suitable for young children. - The pool staff and cleaning staff was very friendly. The property has several hotels close together and for kids, we made a 5 min trek to Okura Hotel for kids craft activities. The bathroom was clean and comfortable. The pillows, bedding, mattress very comfortable. AC and shower pressure good. Curtains block out light. Although a non-smoking room, I could smell neighbours smoking esp late at night. Lots of food options in the lobby/mall area. Although the staff are very attentive, they seemed to be all new and unsure of information. The check in process took 30 mins, which is the longest I've ever experienced, and I had to get a new room after check in afterall. The staff at the Okura hotel kids center gave me different information regarding face painting, saying my daughter couldn't get painted because it was only 1x during your stay, although we had already did it 2x since. Eventually, they made accommodations for us. I went to the JW Marriot kids play area and paid 190MOP for a mediocre play zone, with more than half of the arcades shut down. Three different staff told me different information regarding the amount of times we can enter and leave w/in 3 hours. One said the time cannot pause and can only exit 1x; another said, I can exit 3x, and another said I can pause the time when I exit, so these are just some examples of inconsistencies. Other than that, we really enjoyed our stay as a family with young children.
• Sandra (10/5): Exceptional -
• Chiang (8/5): Very good -
• Sandeep (10/5): Exceptional -
• 保根 (10/5): Exceptional - They said i booked it via Booking, no receipt. Hmmmm
• Kam (10/5): Exceptional - Love that they made the stay for my son extra special with all the gifts and amenities. The pool/water park are fun, and the shops and restaurants below makes it very convenient.
• Andrea (10/5): Exceptional -
• Yangmei (10/5): Great resort for family - The service, the facility was outstanding The F&B offering can be improved

Photos