Theory Hotel

Location: 38 Alexandre Dumas Street, Tbilisi City, ge

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Covered parking
• Secured parking
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Executive Suite

  This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Junior Suite

  This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Sofa
  • Tile/marble floor
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Concierge services
  • Single-room air conditioning for guest accommodation

• Economy Double Room

  Providing free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Deluxe Double Room

  The spacious double room provides air conditioning, a mini-bar, a balcony with city views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Aleksandr (10/5): - Очень хорошая локация при приемлемой цене. На крыше - летняя терраса и диванами. Номер большой и удобный. Немного бы разнообразнее завтраки - и было бы просто супер!
• Valeria (10/5): - Amazing location, great service, we very much enjoyed our time Nothing
• natalia (8/5): - THE HOTEL IS LOCATED IN QUIET AREA,CONVENIENTLY, 10 MINUTES FROM THE CITY CENTER. MODERN DESIGN, COMFORTABLE MATTRESS AND PILLOWS. BREAKFAST WASN'T GREAT,AND THE MENU HASN'T CHANGED. DIVERSIFY BREAKFAST
• Mine -adem (6/5): - Tesis in konumunu Çalışan personel
• Saeed (10/5): -
• karaman22 (9/5): - Kahvaltı güzel ve yeterliydi. Temizlik çok güzeldi her gün temizlik yapıldı. Otelin iki kapısı var Theory restoran kapısından da giriş yapılabiliyor. Konumu harikaydı. Restoran ve ön büro personeli çok ilgiliydi. Daha iyi manzarası olan bir oda verilebilirdi.
• İrfan (10/5): - Location of the hotel is excellent. Staff is helpful. That was a nice stay
• URI (7/5): - Location Noise at night
• Mark (10/5): -
• Titta (1/5): Skip this hotel, it’s not a 5 star experience - There’s nothing to like about in this hotel This hotel is situated next to very busy street and it is impossible to sleep because on the road noise. The personnel is very impolite. When I asked their help to find a location on the map the reception clerk just laughed at my face and said that “I am not a Google Maps”. They were also unable and reluctant to change my room, they gave the another room to a new client. The bathroom smelled like mold. The breakfast was poor. Restaurant service was nice
• Elias (10/5): -
• Boris (7/5): - Хорошее месторасположение. Приличный завтрак. Чистые довольно просторные номера. Отель рекламирует себя, как отель 5 звезд. Это вызывает полное недоумение. В отеле нет ничего из того, чем должен располагать отель 5 звезд. Нет лобби, отель маленький и тесный. В номере категории делюкс отсутствуют халаты, имеются самые дешевые и тонкие тапочки с такими же тонкими, давно пожившими полотенцами. Есть маленький чайник, и вместо чашек два бумажных стаканчика, ложки и салфетки отсутствовали, все пришлось покупать. Сейф в шкафу прикручен к полу и чтоб им воспользоваться надо встать на колени на пол и низко нагнувшись в полумраке пытаться разглядеть на нем цифры. В номере не работала настольная лампа, на информацию об этом персонал никак не отреагировал. Но если номера в этом отеле будут продаваться по цене конкурентов у которых три звезды, то впечатление от отеля будет лучше)
• Rino (4/5): Per essere segnalato un hotel da 5 stelle ... deve dare molto di più. - Posizione centrale Non corrisponde alle foto e da come è descritto da Booking; entrata Hotel scomoda dall'interno parte vecchia centro difficile da individuare anche dal taxi, colazione misera e scarsa, molto non è Hotel da 5 stelle, quindi costoso da come è proposto.
• Misa (6/5): Not great - The size of the room was really nice. I think 24sqm which makes it comfortable If you are booking this hotel, make sure that you explicitly ask for the room facing inside of the hotel, away form the road passing buy! More about that later... Not good breakfast (if you do not eat eggs you are in trouble). 3* max. Cleanliness of the room also could be better 3* We asked for iron - they firstly tried to charge us, and then suddenly we got it for free?! Tv didn't work. They fixed it day after the big game. So I wasn't happy :( Bedside lights are funny story. In our 1st room, both didn't work. Then they moved us to the second room, we had one working, but one not working. Then they brought another lamp. That one worked one night and then it didn't work anymore, so I gave up. As mentioned we had to change the room because hotel is next to a very busy road, so first night we couldn't sleep at all because its very noisy. At the end, we asked for the bill for the company and they did not issue one, told us to call Booking.com. That never ever happened to us. So, overall it doesn't deserve more than 3*, but I guess in this world and crisis in hospitality business, they somehow managed to get that 4th star.
• Herzel (4/5): - Breakfast
• Vahagn (10/5): -
• Anna (10/5): -
• Diana (10/5): Отличный отель, рекомендую! - 1. Доброжелательный персонал, всегда готовы помочь. 2. Очень чисто, ежедневно меняли полотенца. 3. Немного шумновато, но что вы хотели, если отель расположен на центральной улице в ста метрах от Площади свободы. Любителям тишины лучше выбрать отель подальше от центра. 4. Завтраки вполне нормальные, есть выбор, голодным вы отсюда не уйдете. Smart TV не работает
• Nataly (7/5): -
• Marinus Leon (8/5): Goed en zeer schone kamers maar personeel kon wat meer behulpzaam zijn behalve dame met donkere krullen achter de entree - Prima locatie in het centrum Ontbijt karig , extra betaling voor cappuccino .?
• Gilboa Top (7/5): -
• Oleg (10/5): - Прекрасное месторасположение. Удобная кровать и подушки. Завтрак нормальный -
• Oleg (10/5): -
• Laurent (9/5): -
• Alessandro (8/5): -
• Konnstanntinn (10/5): -
• Raimondas (2/5): Fake 5 stars. Hotel is 3 star level. - Location , room size It is a fraud, Hotel is 3 star level, not a 5 star. Very bad service, horrible breakfast.
• Georgii (4/5): Отель менее 3 звезд. Заявляют 5))) там и рядом их нет. Очень скудные и невкусные завтраки, подъехать к отелю практически - Размер номера Завтраки, шум с улицы, как будто что-то падает постоянно с моста, отсутствие халатов, несоответствие заявленным параметрам, неудобные твердые подушки, 10 каналов в тв
• Ece (8/5): Konumu ve çalışanları tam anlamıyla çok iyiydi konumu için tekrardan tercih ederim - Konumu ve çakışanları çok iyiyidi Temizlik konusunda çok mantıklı değiller odayı sadece toplamayı temizlik saymışlardı
• Aleksandra (8/5): Nice stay, I’ll come back ) - Wonderful and helpful staff on reception. The rooms and all the hotel is very clean, every day cleaning with new towels. The breakfast could be better, the staff is very slow and you can wait new coffee or eggs more than 30 minutes. But they also friendly and cooked different type of eggs by request.
• Pavel (8/5): -
• Andrej (9/5): Tolles kleines Hotel mit moderner Ausstattung. Meine Empfehlung: ohne Frühstück buchen, falls gutes reichhaltiges Buffet - Lage & Ausstattung topp, sehr leckeres Restaurant mit einheimischer und internationaler Küche Frühstück etwas zu Knapp an Auswahl. Guter Kaffee gegen Aufpreis.
• Tatiana (8/5): -
• Ruslan (6/5): Vse ok. Cena xoroşaya, easpolojeniye xoroşoye - Blizko k centru. Udobno. V bolşıx komnatax kondisioner ne rabotayet. Odnajdl v fevrale zamerz ujasno
• Anna (10/5): -
• DMITRIY (10/5): - Номер был полулюкс, так что было всё хорошо! Очень удобное местоположение. Приятный персонал. Так как отель себя позиционирует как 5☆, то завтрак немного подкачал. Кроме этого, все хорошо! Вернулся бы ещё раз - Да!
• Denis (10/5): - Шикарное местоположение, окна во двор, было тихо. Отличный ремонт. Не было фена и не хватало халатов
• Olesya (10/5): Absolutely fabulous hotel! - Absolutely fabulous hotel! Staff is very polite and friendly. The food in the restaurant is exceptional. Room was spacious and had everything that you need, very very clean, view from the balcony was great. Location very good, everything very close and hotel felt very safe. 10/10. N/A
• Maryia (8/5): - La cama muy cómoda, la habitación muy amplia, con terraza. Para un hotel de la categoría declarada los productos de aseo son muy escasos. El desayuno también muy pobre, el café de puchero. El hotel pone que es de 5 estrellas, pero no creo que lo sea, en su web no se puede encontrar el certificado confirmando la categoría.
• Afitap (6/5): - Tesis konum itibariyle mükemmel ⭐️ Kahvaltısı görsellerle aynı değil hatta beğenmedim. Ayrıca oğlum için ek yatak talebimizden extra ücret istediler gecelik 70 Lari. Bu hoş olmadı
• Yüksel (8/5): Fiyat konum dengesi çok iyi - Temiz odalar mükemmel konum 5 yıldız deniyor ama değil
• Carl (7/5): -
• sharbel rosa (10/5): - קרוב לעיר העתיקה , מיקום מושלם , מלון יפה וחדש , המרפסת גדולה , צוות נהדר , חדרים מרווחים וחדשים ריח של עץ חזק בתוך החדרים , טעון שיפור
• shadia (10/5): I would like to say thank you to all the staff - The property was amazing. Theory Hotel is situated in an amazing area where you get to see the old town and the new town reception is absolutely helpful extremely clean. The interaction with the staff there were always helpful, no matter what time it was
• Ekaterina (10/5): - Отличный отель в центре старого города. Номера новые, всё чисто и аккуратно
• Liudmila (9/5): - Очень приятные сотрудники на ресепшен! Оказали помощь во всех вопросах которые возникли! Особенно было приятно что на завтраке было предложено приготовление постного блюда !!!! Огромное от всего сердца ♥️ спасибо повару и сотруднику ресторана, молодому человеку, (к сожалению не знаю их имен🥲) Номера больше, комфортные, с большим балконом и очень красивым видом на город, а так с большим вкусом в оформлении! Мне было очень приятно и комфортно находиться с вами! Огромное спасибо всему персоналу отеля!
• mor (10/5): - מיקום ממש מרכזי מלון נקי ומסודר מלון בוטיק ברמה די גבוהה בהחלט שווה את המחיר
• MOHAMED (5/5): - موضفين الفديو معاملتها غير جيدة
• Stelios (10/5): - Great location Excellent staff Next to Khinkally collection one of the beat Georgian Restaurants
• Genadi (9/5): -
• Amitay Constantin (10/5): - Очень чисто, вежливый персонал. Быстрый чек-ин и чек-аут. Расположение отличное. Шаровая доступность до многих мест. Из окна был прекрасный вид на город. Все было отлично!
• Алхас (5/5): -
• Stelios (10/5): -
• Javiwas (8/5): Buen alojamiento a buen precio - Ubicación, amabilidad y disposición para ayudar del personal. El café del desayuno
• Jo (9/5): -
• Oleg (10/5): -
• Oleg (10/5): -
• zila (10/5): - מיקום מעולה. צוות עם שירות מעולה. חדר גדול ונוח. נקי מאוד. ארוחת בוקר בסיסית ביותר, אפשר לשפר. היינו 6 לילות ונהננו מאוד. ארוחת בוקר טעונה שיפור
• זוהר נטלי (10/5): -
• Marlene (10/5): - The perfect location! Wonderful staff and amazing food and breakfast 🍳 Very spacious room, clean and roomservice 🍸 Had a wonderful stay! Highly recommend:)
• shadia (10/5): Absolutely amazing, wonderful I will recommend it to all my friends - Location Breakfast 8am start was a bit late
• Maya (7/5): נחמד ליום יומיים לא יותר ולא שווה 5 כוכבים - ניקיון חדר גדול מיקום אין מראת גוף לא לוקחים מזוודות לחדר הקפה הוא מקנקן הקבלה לא מקצועית לא יודעים לסייע בשאלות טלוויזיה בגודל מסך מחשב
• Sultan (7/5): Советую но есть НО, читайте - В общем понравилось все , и номер , и завтрак , и расположение и т д. Можно было бы придраться к потрёпанный полотенцам и т д, но оно того не стоит. Все было нормально Конкретно не понравилось 1 - очень важно , нету интернета, на телефоне ловило кое как , с компьютера не получилось работать никак , пришлось покупать симку и шейриться интернетом с телефона. Терпимо, но не приятно, даже окно авторизации в интернет не появлялось что бы авторизоваться по акцесс коду, но когда все же подключился интернет пропадал с интенсивностью 5 раз в 10 минут. Если бы не вариант с сим картой , второй раз я бы тут не остался(из за интернета) , так как просто открыть outlook и отправить маил было не удобным. 2 - очень не приятный момент , игрушка моего сына закатилась под кровать , где я обнаружил много грязи, возможно я ещё не скоро буду в Грузии, а если буду , то вряд ли в том же самом отеле, но очень хотелось бы что бы другие гости не сталкивались с такой проблемой, Думаю нужно лучше инструктировать ваш персонал, как и где , в каких углах и т д. Нужно делать уборку , пропылесосить пол кровать заняло бы 40 секунд, даже если это делать 4 раза в месяц. Было бы не так грязно , на вид было что там пыль и мох скопившийся месяцами
• Alessandro (8/5): -
• Daviti (9/5): -
• Doron (7/5): -
• Marina (10/5): Уютный свежий отель в старом городе - Очень приятный отель в самом центре Тбилиси. Номер большой, есть балкон с видом на центр города. При заселении выдали купон на бесплатный бокал вина в местонм ресторане. Стоимость проживания для центра Тбилиси - более чем приятная. Все было отлично!
• Sergey (10/5): - Everything, highly recommend Nothing
• Yousif (6/5): -
• מנגד (8/5): - המיקום היה מעולה. החדר שלנו היה ענק ומאוד מרווח כך שזה היה תענוג. מסעדת המלון טובה
• Sardor (3/5): В комнате холодно, скудный завтрак, элементарно в номере нету салфеток, заказывали делюкс дали дешевый номер с маленькой - Место положения только Ожидания и реальность
• Ruslan (7/5): Za etu cenu normalno - Vse ok. Normalno
• Shaik (7/5): -
• Frederic (10/5): - Top locatie dichtbij oude stad.
• Vlad (10/5): - Все было хорошо! Чисто, комфортно, уютно..
• roee (10/5): -
• Maya (5/5): - מלון בוטיק נחמד, צווה אדיב מאוד. אין מתקנים במלון ארוחת בוקר דלה מאוד. מחיר גבוה יחסית לתמורה. ריח של ביוב יוצא מהמקלחת בבוקר
• AMJAD (7/5): -
• Yevgeny (10/5): -
• Herzel (8/5): - המיקום מעולה נקיון טוב מאוד. שרות טוב ארוחת בוקר דברים בסיסיים חסרים
• Yousif (6/5): Disappointing - The staff are absolutely amazing — genuinely helpful, always smiling, and very supportive. Their attitude is one of the few highlights of the stay. The hotel’s location is also excellent, situated in a key spot where you can easily walk to most of the city’s attractions. The hotel’s services, facilities, and overall experience are far from what you would expect from a 5‑star property. I would rate it 3 stars at best. The breakfast was extremely disappointing, with very limited options. The bed was uncomfortable, which made the stay even worse. Overall, this was one of my most unpleasant hotel experiences. I booked under the impression that it was a true 5‑star hotel, but it clearly is not. Additionally, they do not offer room service after 10 PM, which means you cannot order dinner to your room at that time—another major inconvenience. This stay fell well below my expectations.
• Beatrice (9/5): -
• Alik (10/5): -
• Maryam (7/5): -
• Mishel (8/5): Great - Fine Nothing
• Tali (10/5): מעולה - ראשית מיקום מעולה..מלון בוטיק נקי מאוד, צוות אדיב , עוזרים בכל בקשה, שירות 24/7, המסעדה במלון אוכל טעים . קרובים לקניון גלורי, ממליצים מאוד.
• Elena (7/5): Bien - En générale très bon équipe à la réception. Nous arrivons le 9.10.25 l`accueil était excellent! L`équipe de nettoyage gentille et sympathique. Très bon emplacement d`hôtel. Le 11.10.25 la réceptionniste n`était pas serviable, très difficile de communiquer. Elle ne parlait ni russe, ni français et anglais faible. L`équipe de bar était très froide et refusé de valider le bon de bienvenue.
• Saadat (10/5): -
• Ani (9/5): Many thanks to receptionists Ruziko and Dato for being so helpful! - The hotel was good, the location was great and the staff - especially Ruziko and Dato - were just excellent! Many thanks to them with love and greetings from Armenia!
• Judith (9/5): Very enjoyable comfortable stay. Superb location! - Very spacious room that was kept very clean. Comfortable bed. Free bottled water & the robes and slippers are a nice touch. Breakfast was tasty. There's a small buffet and you can select an item from a menu (things like, eggs benedict, omelette, crepes, pancakes). Location is superb! Right in the centre of everything. Freedom square is a short walk away and so is the old town. You can walk to all attractions and there are cafes, restaurants and shops very nearby. Staff were friendly and helpful, although not all of them had great English, but we managed. Not really something we didn't like, but just a comment for people considering the hotel - It's a small boutique hotel with a tiny lobby (if you can call it that) with a couple of sofas right next to the desk at reception. Apart from the restaurant, there's nothing else apart from the rooms. We like smaller hotels and it suited our needs, but if you like the feeling of a grand hotel with lots of seating, places to hang out and facilities in the common areas, it isn't that. We stayed in an executive suite. We saw that some of the "regular" rooms had a balcony, but our suite didn't. You would have thought that if you are paying more for a bigger room, it would have a balcony as well.
• tamir (8/5): -
• Mirqasim (10/5): -
• LILYBETH (8/5): The hotel is clean and well maintained. The breakfast is good and offers decent variety. However, th - It could have been better with improved washroom facilities, especially the availability of a bidet spray
• Natalia Daniliants (10/5): - В самом центре города. Прекрасная девушка Гаянэ на ресепшне, объяснила, показала, рассказала что и где находится не только в отеле, но и в городе. По к рекомендации ходили обедать и поехали на экскурсию.
• Marine (6/5): - Staff is good, only 12.01.26 from the girls employee . The food was very poor, suitable for 4 or 3 stars.
• rubab (7/5): Comfortable and Decent hotel with good breakfast and service - Location and service Painted wall in room
• Yuetian (10/5): I would recommend it to everyone. It’s really niceeee!❤️❤️❤️ - The staff was very nice, they helped us with everything and even gave us a lot of advice.
• mzia (6/5): Poor breakfast,was there last year,everything was perfect,how it could change for just one year is unbelievable. Sorry f - Staff Can’t sleep because noise made from neighbors ,bad sound proofing , Never come back
• Elia (10/5): -
• Sumin (1/5): 제발 예약하지 마세요 최악을 경험하고 싶다면 예약하세요 - This is for the public good. The response was truly terrible. The restaurant downstairs was blaring music until midnight for a birthday party, and we could hear it all the way into our room. We complained and they said they'd try to tone it down, but the noise persisted. We asked for the hotel manager, but the restaurant manager, (her name was Nino? Nina?)responded, saying they were a combination hotel and restaurant and that we should have known this would happen. We received no notice, and we told them they shouldn't be accepting hotel reservations on nights when there was a restaurant party. We asked for a refund, and they offered to move us to a room farther away from the restaurant (much smaller than our original reservation), but since we booked through Booking.com, they wouldn't refund the difference or even the full amount (which is truly incomprehensible). The manager, despite the obvious music, made excuses, claiming she couldn't hear well, and that we were two young women, so it shouldn't be a problem. This accommodation will remain one of the worst memories of our trip to Georgia. (Overall, my trip to Georgia was enjoyable, and I know that the people there have warm hearts beneath their gruff expressions.) 대응이 정말 최악입니다. 아래 레스토랑에서 밤 12시까지 생일파티를 한다고 음악을 엄청 크게 틀어놓는데 방까지 소리가 그대로 들렸어요. 항의를 하니 소리를 줄여보겠다 했지만 소음은 여전했습니다. 저희는 호텔 매니저를 요청했지만 레스토랑 매니저 Nino? Nina?가 대응하였는데 이 곳은 애초에 호텔과 식당을 함께 운영하는 곳이니 우리가 이런 상황이 생길 것에 미리 인지하고 있었어야 한다고 말했습니다. 우리는 어떠한 공지도 받지 못했고, 레스토랑 파티가 예약된 날은 차라리 숙박 예약을 받지 말아야 한다고 생각한다고 전달했습니다. 저희는 환불을 요구했고. 그들은 레스토랑에서 그나마 멀리 떨어진 방(기존 예약보다 훨씬 작은 방)으로 바꿔주겠다고 했으나, 부킹닷컴으로 예약했으니 차액 환불 혹은 전체 환불이 되지 않는다고 했습니다(정말 이해가 되지 않는 부분입니다). 매니저는 뻔히 음악소리가 들림에도 불구하고 자기는 잘 들리지 않는다고 변명하고, 우리는 젊은 여성 두 명이니 이 정도는 괜찮지 않냐는 식으로 말했습니다. 이 숙소는 조지아 여행 중 정말 최악의 기억으로 남을 것입니다. (조지아 여행은 전반적으로 만족스러웠고, 사람들도 무뚝뚝한 표정 아래에 따뜻한 마음을 가지고 있다는 것을 알고 있습니다.) * 영상을 증거로 가지고 있습니다. 후기에 첨부는 안되네요. 구글 후기에 남겨두겠습니다.

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