The Lancaster Residences
Location: Lancaster Gate, London, England, W2 3NY, London, GB
Star Rating: 3 Stars
Property Type: Apartments
About this Property
Convenient Virtual Front Desk
Guests will find features like a virtual front desk. Make yourself comfortable in this apartment, featuring a kitchen with a refrigerator, oven, microwave, and washer/dryer.
Complimentary Wireless Internet
Stay connected with complimentary wireless internet access available throughout the apartment.
Prime Location
Located in London City Centre, steps from Kensington Gardens and minutes away from Hyde Park, this apartment offers easy access to nearby attractions like Kensington Palace and Kensington High Street.
Book now to enjoy a convenient and comfortable stay near many of London's top landmarks.
Policies
Check-in: N/A - Anytime
Check-out: N/A
Amenities & Facilities
- Concierge service
- Wheelchair accessible
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Signature Apartment, 4 Bedrooms
1 King Bed and 3 Queen Beds
Layout - 4 bedrooms and living room
Internet - Free WiFi 25+ Mbps
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains
Practical - Washer/dryer, iron/ironing board, and guidebooks; rollaway beds (surcharge) and cribs (free) available on request
Non-Smoking
Max Occupancy: 9 (9 Adults)
- Refrigerator
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Oven
- Stovetop
- Toaster
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Guidebooks or recommendations
- Laundry detergent
- Paper towels
- Restaurant dining guide
- Freezer
Guest Reviews
- Lorretta (6/5): - Despite the listing having the four bedrooms and four bathrooms, (most important) the apartment fell far short of our expectations. I would rate this property two stars at best. The kitchen was practically unusable. The apartment seemed to have been renovated with the cheapest materials, particularly in the kitchen. A young man, a representative of the owner, tied to explain the amenities but seemed clueless about operating the TV and standalone air conditioners in the bedrooms. He incorrectly informed us that the washer and dryer units were combination appliances when they were not. The coffee maker lacked a pot, and despite attempts to provide a Nescafe Dolce Gusto machine, we couldn't get it to function properly, resorting to using a small pan in the old coffee maker. We were only given one set of keys for seven people and struggled to obtain a second set after multiple requests. Then the new key fob for the outside door never worked. Taking showers was a messy affair due to water leakage, shower spray and the faucet in the bidet (if it was one) also leaked. The lack of an informational binder about nearby amenities like restaurants or grocery stores, added to our frustration. The apartment did not justify its cost. While we understand we could have reached out to the owner or their representatives, the limited contact we did have was slow and unhelpful. We did not intend to spend our holiday troubleshooting issues that should never have existed in the first place.
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